business management. “copyright and terms of service copyright © texas education agency. the...

TEAM BUILDING

Business Management

“Copyright and Terms of Service

Copyright © Texas Education Agency. The materials found on this website are copyrighted © and trademarked ™ as the property of the Texas Education Agency and may not be reproduced without the express written permission of the Texas Education Agency, except under the following conditions:

1) Texas public school districts, charter schools, and Education Service Centers may reproduce and use copies of the Materials and Related Materials for the districts’ and schools’ educational use without obtaining permission from the Texas Education Agency;

2) Residents of the state of Texas may reproduce and use copies of the Materials and Related Materials for individual personal use only without obtaining written permission of the Texas Education Agency;

3) Any portion reproduced must be reproduced in its entirety and remain unedited, unaltered and unchanged in any way;

4) No monetary charge can be made for the reproduced materials or any document containing them; however, a reasonable charge to cover only the cost of reproduction and distribution may be charged.Private entities or persons located in Texas that are not Texas public school districts or Texas charter schools or any entity, whether public or private, educational or non-educational, located outside the state of Texas MUST obtain written approval from the Texas Education Agency and will be required to enter into a license agreement that may involve the payment of a licensing fee or a royalty fee.

Call TEA Copyrights with any questions you have.

2Copyright © Texas Education Agency, 2014. All rights reserved.

TEAM BUILDING PURPOSES AND BENEFITS

Work to achieve a common goal Increased job satisfaction Can increase productivity Can increase service or product quality Combined skills

leadership technical interpersonal


TRADITIONAL AND SELF-DIRECTED TEAMSTraditional Self-Directed

Team leader makes decisions.

Teams make decisions through group consensus.

Individual performances are evaluated.

Team performance is evaluated.

Responsibility and authority rest with the team leader.

Responsibility and authority are with the team members.

More narrow skill set. Broader skill set.


THE MANAGER’S ROLE IN TEAM BUILDING Create an atmosphere of trust Encourage growth of skills of team

members Assist teams with conflicts, if any Must understand what makes a team

successful


THE TEAM LEADER’S ROLE

Once a team is formed… Facilitator for

problem-solving planning work schedules

Managing relationships (external) Between other departments Between other teams, serves as liaison for the

team Managing relationships (internal)

team members getting along with each other ensuring team members accomplish tasks

together 6Copyright © Texas Education Agency, 2014. All rights reserved.

ENSURING TEAM SUCCESS

Provide specific goals for the team Organize teams around the nature of

their regular work Provide support and encouragement Include team members in evaluation

measures so they know their expectations

Communicate effectively


STAGES OF TEAM DEVELOPMENT

Forming

Storming

Norming

Performing


PROGRESSION OF TEAM LEADER ROLE IN THE STAGES OF TEAM DEVELOPMENT

Forming-Director

Storming-Coach/Conflict Resolution

Norming-Facilitator

Performing-Delegator


STAGE ONE - FORMING

10

Feelings

• Members feel excitement• High expectations

Behaviors

• Many questions• Much team leader

directing

Team

Tasks

• Define and assemble the team

• Create team goals

Copyright © Texas Education Agency, 2014. All rights reserved.

STAGE TWO - STORMING

11

Feelings

• May feel frustration with progress• Concern about meeting goals

Behaviors

• Possible disagreement and conflicts

Team

Tasks

• Re-working of goals• Conflict resolution


STAGE THREE - NORMING

12

Feelings

• Feeling of acceptance• Appreciating other’s opinions

Behaviors

• Increased communication & trust

Team

Tasks

• Increased productivity• More success with group

consensus


STAGE FOUR - PERFORMING

13

Feelings

• Confidence in the team• A connection to the team

Behaviors

• Problem solving to achieve team goals

Team

Tasks

• Continued skill development• Team accomplishments

recognized


FORMAL AND INFORMAL GROUPS

Formal InformalMembership usually decided by management

Membership usually voluntary

Team roles usually assigned

Personal interactions usually determine team roles

Purpose is usually to coordinate company goals and activities

Purpose is usually work-related activities or an interest in common

Can boost morale in an organization


ORGANIZING TEAMS

Whether formal or informal Establish norms

Expectations for behaviors (as in meetings) Expectations for achieving goals

Set guidelines to monitor progress Communicate frequently Encourage participation


MANAGING TEAM PARTICIPATION

Nominal Group

Technique

Brainstorming


NOMINAL GROUP TECHNIQUE

Management presents a problem or situation

Each member contributes a solution anonymously on a card or piece of paper

Suggested solutions are presented to the group and discussions are held

Blank cards passed out again and each team member writes the three best solutions on separate cards

Results tabulated Decision made 17Copyright © Texas Education Agency, 2014. All rights reserved.

BRAINSTORMING

Candid group discussion Generates ideas Creativity encouraged All suggestions discussed Possible solutions narrowed down


CONFLICT IN ORGANIZATIONS

What is conflict? A type of disturbance in communication that gets in

the way of goals being achieved Can occur when goals clash

Productive conflict Can inspire creativity and new ideas Leads to positive discussions Contributes to development of group goals as

opposed to individual goals Non-productive conflict

Creates resentment Occurs when individual goals supersede those of an

organization 19Copyright © Texas Education Agency, 2014. All rights reserved.

CONFLICT RESOLUTION

Strategy SituationAvoidance -Most appropriate for minor issues

-Manager takes neutral position

Compromise -Combination of suggested solutions-Usually most acceptable because group members have input that leads to a solution

Win/Lose -Least desirable strategy-No compromising-Takes longer to reach a decision


INDEPENDENT PRACTICE ASSIGNMENTS Paper Airplane Presentation Assignment #1 – Have students draw numbers or use any method you would like to group the students into teams of three to four students. The teams are to select a team leader or captain. The teams will then conduct a “Get to Know You Activity” of their choice; for example, they can take turns telling something unique about themselves or telling about a favorite vacation. This is supposed to build trust in each other. Then they will design a paper airplane that will participate in a flight contest against the other teams in the room. They may each create one and take turns flying it to see whose flies the farthest or whatever selection method they choose to narrow down to one plane for the team. Then they will create a presentation with a visual of their choice, such as a presentation using software, flipchart paper, or writing or drawing on the board. This will explain their “Get to Know You Activity” and why they chose that particular activity; who the captain is and how he/she was selected; what design of airplane they created; and why they chose that design, including any improvements or changes they had to make in the design during this process. After all teams have presented, run the flight contest to see whose plane travels the longest distance. Then discuss how effective teamwork played a role in this activity. The teams will be evaluated on their teamwork and completion of all parts of their presentation (not on how far their planes flew).


INDEPENDENT PRACTICE ASSIGNMENTS (CONTINUED)

Conflict Resolution Assignment #2 – Present students (in a pair) with a situation that created conflict or have them create their own situation—maybe from a work experience they had—and have the students create solutions using each type of conflict resolution (avoidance, compromise, and win/lose). They will create a comic strip (they may use an online comic strip creator) describing their conflict scenario and explain each type of resolution as it applies to their situation, and which type they would have used in the situation to reach a solution. They should include at least six panels in their comic strip.

Teamwork Newsletter Assignment #3 – Students will create a newsletter that highlights concepts they have learned about team building. They can have sections discussing stages of team development, conflict resolution, the team leader’s role, the student’s actual involvement in teams, how to ensure a team’s success, or any other sections the student would like to include. Students may use a template in a word processing program or create one from scratch. They are to include a title, two columns, at least three sections with headings, and graphics as appropriate.


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