2nd formsBusiness Letters : Enquiry / Reply

1. Fill in the blanks with the words in the box to get a meaningful definition :

A business letter is usually used when ……………… from one company to another, or for correspondence between such organizations and their ……………..., clients and other external parties. The overall ………….. of letter depends on the relationship between the parties concerned. Reasons to write a business letter include: to …………….. direct information or action from another party, to ………….supplies from a supplier, to identify a mistake that was committed, to reply directly to a request, to apologize ………….… a wrong, or to convey goodwill. A business letter is useful …………… it produces a permanent written record, is confidential, and ………………

2. Match each word with its corresponding definition then identify them in the letter below:

Letter Parts Definitions Key

1. Letterhead / Heading a. It includes the recipient's name, company, address and postal code.

1 +

2. Greeting / Salutation b. It is where you explain why you’re writing. It’s the main part of the business letter

2 +

3. The body c. This short, polite closing ends always with a comma. It is either at the left margin or its left edge is in the center.

3 +

4. The inside address d. It depends on your relationship with the recipient. It normally begins with the word "Dear" and always includes the person's last name.

4 +

5. The complimentary close

e. It is used to indicate the date the letter was written. 5 +

6. Dateline f. The company's name, address, telephone number, fax number, email address and web address.

6 +

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formal – because - for – request – order – customers - style - writing