business innovation through mobility · business innovation through mobility . acceleration of...
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Business Innovation Through Mobility
Acceleration of Mobility
4 people are
born every second
40 mobile devices
sold every second
Product Innovation
Customer Engagement
Diversification
Collaboration
Service Improvement
Customer Alignment
Mobility Creates Real Opportunities for Business Development
People Retention
Efficient Business Processes
Increased Support Availability (IT)
Sustainable Workspace
Single Point to Multi Device
Costs Reduction in Real Estate
And Real Opportunities for Business Operations
Application Redesign for Mobile Interface and Service Improvement
“Insurers [are]…jumping on the mobility bandwagon…They’ve realized that
investments in mobility are essential for keeping pace with competitors”
– Insurers Move on, Customers Get their Groove, R. Juneja, Everest Group, 2014
Sales force automation through
enterprise mobility deployment
More effective claims processing
Usage based insurance (UBI)
through telematics
Business
Development
Multi Device Support leveraging
Hybrid Desktop for Business Efficiency “Large enterprises will likely embrace several device types, in order to optimise
the productivity of all their different user segments.”
- Eight Steps to Evolving Your Desktop Virtualisation Strategy, Kevin Leahy
Move from Single Point of
Access to Multi Device
Increased Availability from IT
Operations
Support for Legacy Desktop,
Mobile and Cloud Applications
Multi-tenancy Support
Business
Operations
Enabling Mobility for your Enterprise?
Infrastructure
Application Services
Devices and Connectivity
Administration Executive Knowledge Worker Task Worker Road Warrior End Users
Unwrapping the Enterprise Mobility Ecosystem
Devices and Connectivity
End Users
User Profiling will define Device and Application Strategy
Administration Executive Knowledge Worker Task Worker Road Warrior
Application Services
Application Portfolio Mapping aligns Infrastructure to Devices
Fast Tactical Strategic
Desktop & Application
Virtualisation Legacy app compatibility
Desktop Refresh
Mobilise a process not an
entire system Access CRM
Status of Processing
Native Mobile Applications Mobile first: application process
completed on tablet
The Goal
Provide end users with the applications they
need, seamlessly across all devices.
Infrastructure
Infrastructure based on the Next Generation Data Centre
Beyond the boundary
Headquarters Internet
Data Centre
Guest
Branch
Mobile
Enterprise
WAN
Workload A
Current enterprise boundary / scope / control
Optimisation Visibility
and
control
Differentiated
service Internet Perimeter
Security
Authentication
Security
DC Network
Virtualisation
Cloud Provider
Cloud Provider
Workload B
Workload C
Data
Centre(s)
1. So which Services to we need to
extend beyond the Boundary
2. Is there anything we should be doing
in our Enterprise WAN to get ready?
Next Generation Data Centre enabling Right Sourcing Next Generation Data Centre enabling Right Sourcing
Your End User Computing journey with Dimension Data
Str
ate
gic
de
ve
lop
me
nt
Operational development
Optimised
Integrated
Co-ordinated
Basic As Is
To Be
Work Discovery
& Analysis IT strategic direction Infrastructure Business requirements User Profiling
Construct
&
Recommend Presentation Business Case Roadmap Design Findings & Recommendations
Your End User Computing journey with Dimension Data
Construct
&
Recommend Presentation Business Case Roadmap Design Findings & Recommendations
Construct
&
Recommend Presentation Business Case Roadmap Design Findings & Recommendations
• Recommendations
based on client
needs and
Maturity Rating
• Vendor agnostic
view.
• Assist IT in
building a
business case for
proposed solution
• High Level
Roadmap
• POC
• Recommend tech
refresh schedule
• Monitor and
Measure project
• Technical
• Executive
• Q&A
• Next steps
Work Discovery
& Analysis IT strategic direction Infrastructure Business requirements User Profiling
Build Execute Design Manage
Your End User Computing journey with Dimension Data
Build Execute Design Manage
• Certified Reference
Architectures
• Best of breed
partner solutions
• Scalable & Flexible
• Highly skilled &
experienced
delivery teams
• Large reference
client base
• On time, to
specification, best
practice
Full ITO capability
• Cost Predictability
• Fully scalable
• Expert support
What is the End User Computing Development Model?
Maturity Rating & Recommendations
Technology Roadmap
Environment Readiness
Functional requirement priorities
Solution Recommendations
Business & Technical justification
Strategic
Objectives
Operational Requirements
Tactical
Needs
Business Outcomes
Customer Retention
Mobility allows for better customer engagement typically 20%+
Access to data drives better customer service & Faster response
Customer
Experience
Shorten the sales process
New policy holders through Market Expansion – taping emerging buyers +
Stage of Life relevant products
Often instant approval and billing
Increase
Productivity
Employee Satisfaction
Relationships with / loyalty of Brokers, Agents & Alternate Channels
Increase agent retention, a with an unique mobile experience
Increase
Competiveness
Business Outcomes
Mobilise product information
Optimized Cost Base - Operations & Distribution.
On-Boarding - 80% reduction in resource provision
Reduce # Meetings per sale | Travel Cost up to 50%
Lower Sales
Cost
Grow the Business
Reduce admin time | Agents spend more time in the field.
Expand Relationships with Current Customers (Cross-selling; family, next
generation)
Improve
Performance
Lower IT costs
Reduce infrastructure spend.
Reduction time / cost on-boarding /off-boarding.
Lower Cost
Outcome
3-year strategic
roadmap
30 projects/
activities identified
Business fragmented in
doing their own mobility
Aligned to next-
generation desktop
strategy
Clear strategy to senior leadership
and board for 3-5 years
Review existing BYOD
framework, strategy to enable
users who will be connected to the
airline’s network and applications
Mobility
deployment
licensing
consulting
Case study:
Mobility Consulting
Asia Pacific Airline
does mobility
DD enabling Business Outcomes for
Clients through Platforms and IT Services
Thank you