business excellence and project management
TRANSCRIPT
0 Project, Process & Product Lifecycle Management1 The Enterprise Software Solution Company The Enterprise Software Solutions Company
Business Excellence using Project Management
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What is Strategy?
Tata Motors’ Nano strategy was flawed Airtel’s Africa strategy
Strategy is not operational excellence
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Strategy
“Strategy is a list of time bound and well planned action items that create
long-term and sustainable competitive advantage for a firm”
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Strategy Frameworks
*
*
• External Analysis
• Internal Analysis
• SWOT
• Customer Analysis
• Competition Analysis
• KSF Matrix
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• In 2014 total spending on business/management consulting was $125 B
Business Consulting Landscape
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Strategy and Business Excellence
Strategy
Implementation
Steers the organization in the right direction to improve competitive advantage and long-term growth
Business Excellence
IMS, people, processes, leadership, strategy, etc.
Implementation
Developing and strengthening the systems and processes in an organization to improve performance – achieving superior business results
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Business Excellence Framework
Tata Business Excellence Model
KPMG Business Excellence Services
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Product Focus Internal/Strategic Focus
Business Excellence
• No One Customer
• Forecasted Sales
• Initial Scope/Launch Date
• Investment
• Market Share/ROI
NPD PROJECT
Customer Focus
• Specific Customer
• Contract Value
• Fixed – Scope/Duration
• Budget
• Revenue/Profitability
REVENUE PROJECT
• Internal Customer
• Benefits
• Initial Scope/Date
• Investment
• Competitiveness
INTERNAL PROJECT
Business Excellence and Projects
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Metrics
Resource Excellence Customer Excellence Operational Excellence
• Optimum resource utilization
• Capacity planning • Skill and
competency analysis and planning
• Project initiation time
• Productivity • Task, document,
etc. approval time
• Planned vs actual deviation
• Customer satisfaction
• Quality and time
to deliver • Task, document,
etc. approval time
• Planned vs actual deviation
Business Excellence
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Enterprise IT
Large Enterprises
ERP
ENTERPRISE
Enterprise Project Management
Medium Enterprises
Accounting
System
Large Enterprises
CRM
CAD PLM
HR Apps
Other Apps
Office Apps
Financial and Supply Chain
Excellence
Customer Excellence
Project, Resources, Customer, Project Financials, etc. Excellence
PEOPLE
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How a PM System achieves Business Excellence?
Main Challenges
Faster response to internal stakeholders and customers
Reducing deviation between planned vs. actual profitability
Improving resource utilization
Quality of deliverables and customer satisfaction
Solution: A Quote to CASH process consisting of enquiry and proposal management, project initiation and financial set up, project planning and execution, knowledge management, quality, and resource management were implemented
Quantitative Benefits Qualitative Benefits
Deviation between planned vs actual profitability reduced to 5%
With better project execution system in place, ability to win customer orders improved significantly
Project initiation time reduced from 2 days to 2 hours
Employee Productivity went up as processes & quality checks lead to FTR (First time Right)
Reduction in number of NCs (non-conformities). External defects reduced by 50% to 60%
Having Risk Management process in place, risk mitigation process led to minimizing the loss due to risk occurrence
Domain: Engineering Services and Solutions/Software Services
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Things to look for in a PPM solution
Partnership Based Approach
Flexible Architecture
Features and Offerings
B U S I N E S S
E X C E L L E N C E
Supports Future Business Growth
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ProductDossier
]
TouchBase Used in 40+ Countries
TouchBase
Integrated Project and Portfolio Management
Software
40+ Software Modules SMAC Enabled
One Team
Project
Management First
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TouchBase Solutions
Quote to CASH
Idea to LAUNCH
NPD (New Product
Development)
Request to COMPLETION
Internal
Initiatives
• Enquiry • Quote • Order • Project • CASH
• Idea • Evaluate • Business Case • Go Decision • Project • Product
Launch • Handover to
Production
• Request • Evaluate • Business Case • Sponsorship • Project • Value
Realization
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Partial List of Customers
