business etiquette training
DESCRIPTION
Lear Global Business Etiquette and country specific Etiquette details.TRANSCRIPT
![Page 1: Business Etiquette training](https://reader035.vdocuments.site/reader035/viewer/2022062703/554ddab5b4c905cc0e8b4f95/html5/thumbnails/1.jpg)
Global Business EtiqueteHR DEPARTMENT
EXTRAMARKS EDUCATION PVT. LTD.
![Page 2: Business Etiquette training](https://reader035.vdocuments.site/reader035/viewer/2022062703/554ddab5b4c905cc0e8b4f95/html5/thumbnails/2.jpg)
" Business etiquette is the subtle, redefining difference which enables people to excel and succeed in today’s corporate culture." Cindy Grosso.
![Page 3: Business Etiquette training](https://reader035.vdocuments.site/reader035/viewer/2022062703/554ddab5b4c905cc0e8b4f95/html5/thumbnails/3.jpg)
You May Think You’re Polite, But How Much Do You Really Know
About Global Business Etiquette?
![Page 4: Business Etiquette training](https://reader035.vdocuments.site/reader035/viewer/2022062703/554ddab5b4c905cc0e8b4f95/html5/thumbnails/4.jpg)
![Page 5: Business Etiquette training](https://reader035.vdocuments.site/reader035/viewer/2022062703/554ddab5b4c905cc0e8b4f95/html5/thumbnails/5.jpg)
Etiquette is… |Definition
Ethical and socially acceptable behavior regarding professional
practice or action among the members of a profession in
their dealings with each other.
![Page 6: Business Etiquette training](https://reader035.vdocuments.site/reader035/viewer/2022062703/554ddab5b4c905cc0e8b4f95/html5/thumbnails/6.jpg)
But etiquette isn’t recognized as one uniform set of standards around the globe…
For example, a hand gesture in one country may have the exact opposite meaning in another culture!
![Page 7: Business Etiquette training](https://reader035.vdocuments.site/reader035/viewer/2022062703/554ddab5b4c905cc0e8b4f95/html5/thumbnails/7.jpg)
Why are global etiquette and cultural differences important
to us?
![Page 8: Business Etiquette training](https://reader035.vdocuments.site/reader035/viewer/2022062703/554ddab5b4c905cc0e8b4f95/html5/thumbnails/8.jpg)
As global business continues to expand, the critical element of a successful business outcome may be the appreciation and respect for cultural differences.
You will need to utilize your knowledge of cultural diversity and intercultural communication during your professional interactions.
![Page 9: Business Etiquette training](https://reader035.vdocuments.site/reader035/viewer/2022062703/554ddab5b4c905cc0e8b4f95/html5/thumbnails/9.jpg)
![Page 10: Business Etiquette training](https://reader035.vdocuments.site/reader035/viewer/2022062703/554ddab5b4c905cc0e8b4f95/html5/thumbnails/10.jpg)
China
Japan
Czech Republic
Denmark
1. In all but one of the following countries it is expected that you bring a gift to a business meeting. In which country is it NOT expected?
![Page 11: Business Etiquette training](https://reader035.vdocuments.site/reader035/viewer/2022062703/554ddab5b4c905cc0e8b4f95/html5/thumbnails/11.jpg)
China
Japan
Czech Republic
Denmark
1. In all but one of the following countries it is expected that you bring a gift to a business meeting. In which country is it NOT expected?
![Page 12: Business Etiquette training](https://reader035.vdocuments.site/reader035/viewer/2022062703/554ddab5b4c905cc0e8b4f95/html5/thumbnails/12.jpg)
a high-five
holding hands while walking
a handshake
a hug or kiss on the cheek
2. In Saudi Arabia, which is considered a popular gesture of friendship between men?
![Page 13: Business Etiquette training](https://reader035.vdocuments.site/reader035/viewer/2022062703/554ddab5b4c905cc0e8b4f95/html5/thumbnails/13.jpg)
a high-five
holding hands while walking
a handshake
a hug or kiss on the cheek
2. In Saudi Arabia, which is considered a popular gesture of friendship between men?
![Page 14: Business Etiquette training](https://reader035.vdocuments.site/reader035/viewer/2022062703/554ddab5b4c905cc0e8b4f95/html5/thumbnails/14.jpg)
confidential
smelly
inappropriate
very important
3. In Great Britain, tapping your nose indicates that something is:
![Page 15: Business Etiquette training](https://reader035.vdocuments.site/reader035/viewer/2022062703/554ddab5b4c905cc0e8b4f95/html5/thumbnails/15.jpg)
confidential
smelly
inappropriate
very important
3. In Great Britain, tapping your nose indicates that something is:
![Page 16: Business Etiquette training](https://reader035.vdocuments.site/reader035/viewer/2022062703/554ddab5b4c905cc0e8b4f95/html5/thumbnails/16.jpg)
15% tip
the more the better
no tip at all
50% tip
4. When treating a client to a business meal in China, the most appropriate tipping strategy would be:
![Page 17: Business Etiquette training](https://reader035.vdocuments.site/reader035/viewer/2022062703/554ddab5b4c905cc0e8b4f95/html5/thumbnails/17.jpg)
15% tip
the more the better
no tip at all
50% tip
4. When treating a client to a business meal in China, the most appropriate tipping strategy would be:
![Page 18: Business Etiquette training](https://reader035.vdocuments.site/reader035/viewer/2022062703/554ddab5b4c905cc0e8b4f95/html5/thumbnails/18.jpg)
Mouth
Feet
Arms and Legs
Arms, Legs and Hair
5. When treating a client to a business meal in China, the most appropriate tipping strategy would be:
![Page 19: Business Etiquette training](https://reader035.vdocuments.site/reader035/viewer/2022062703/554ddab5b4c905cc0e8b4f95/html5/thumbnails/19.jpg)
Mouth
Feet
Arms and Legs
Arms, Legs and Hair
5. When treating a client to a business meal in China, the most appropriate tipping strategy would be:
![Page 20: Business Etiquette training](https://reader035.vdocuments.site/reader035/viewer/2022062703/554ddab5b4c905cc0e8b4f95/html5/thumbnails/20.jpg)
No matter what the situation, social etiquette rules should be
followed
When should you be particularly aware of your
manners?
![Page 21: Business Etiquette training](https://reader035.vdocuments.site/reader035/viewer/2022062703/554ddab5b4c905cc0e8b4f95/html5/thumbnails/21.jpg)
![Page 22: Business Etiquette training](https://reader035.vdocuments.site/reader035/viewer/2022062703/554ddab5b4c905cc0e8b4f95/html5/thumbnails/22.jpg)
Consider some of Consider some of the benefits of the benefits of
etiquette…etiquette…
![Page 23: Business Etiquette training](https://reader035.vdocuments.site/reader035/viewer/2022062703/554ddab5b4c905cc0e8b4f95/html5/thumbnails/23.jpg)
23
Consider some of the benefits of Consider some of the benefits of etiquette…etiquette…
Gives professionals the tools to impress clients and colleagues.
It puts others at ease so that business can be conducted.
![Page 24: Business Etiquette training](https://reader035.vdocuments.site/reader035/viewer/2022062703/554ddab5b4c905cc0e8b4f95/html5/thumbnails/24.jpg)
24
and…and…
Helps to establish rapport with others more easily.
Builds confidence and helps create a winning style.
•Gives the organization an overall polished, professional image.
![Page 25: Business Etiquette training](https://reader035.vdocuments.site/reader035/viewer/2022062703/554ddab5b4c905cc0e8b4f95/html5/thumbnails/25.jpg)
25
andand
Possessing a high level of etiquette knowledge and skills builds confidence
and instills the perception of trustworthiness
in others.
![Page 26: Business Etiquette training](https://reader035.vdocuments.site/reader035/viewer/2022062703/554ddab5b4c905cc0e8b4f95/html5/thumbnails/26.jpg)
26
IntroductionsIntroductions
When you are speaking with someone you know and someone new approaches, always make an introduction.
![Page 27: Business Etiquette training](https://reader035.vdocuments.site/reader035/viewer/2022062703/554ddab5b4c905cc0e8b4f95/html5/thumbnails/27.jpg)
27
When making an introduction…When making an introduction…
Give a piece of information about the person—it can be a conversation starter.
“This is Sue, she just opened a new store in town.”
![Page 28: Business Etiquette training](https://reader035.vdocuments.site/reader035/viewer/2022062703/554ddab5b4c905cc0e8b4f95/html5/thumbnails/28.jpg)
28
What?What?
LISTEN to and concentrate on conversations—don’t just wait for your turn to talk!
![Page 29: Business Etiquette training](https://reader035.vdocuments.site/reader035/viewer/2022062703/554ddab5b4c905cc0e8b4f95/html5/thumbnails/29.jpg)
29
Don’t Jump!Don’t Jump!
Resist the urge to jump into a conversation when someone pauses in thought. Wait a second or two, then respond.
![Page 30: Business Etiquette training](https://reader035.vdocuments.site/reader035/viewer/2022062703/554ddab5b4c905cc0e8b4f95/html5/thumbnails/30.jpg)
30
Smile, you’re on Candid Camera!Smile, you’re on Candid Camera!
Be an active listener—smile, nod, make eye contact and agree when appropriate.
![Page 31: Business Etiquette training](https://reader035.vdocuments.site/reader035/viewer/2022062703/554ddab5b4c905cc0e8b4f95/html5/thumbnails/31.jpg)
31
My SpaceMy SpaceRespect a person’s
personal space—don’t get too close! If you can smell lunch on their breath—you may be too close!
Give them a breath mint!
![Page 32: Business Etiquette training](https://reader035.vdocuments.site/reader035/viewer/2022062703/554ddab5b4c905cc0e8b4f95/html5/thumbnails/32.jpg)
32
Build your vocabulary!Build your vocabulary!
Avoid vulgar references and swear words.
Poor language IS NOT professional and offends some.
![Page 33: Business Etiquette training](https://reader035.vdocuments.site/reader035/viewer/2022062703/554ddab5b4c905cc0e8b4f95/html5/thumbnails/33.jpg)
33
NetworkingNetworking
Based on the success of your first impression, the other person will determine whether or not you are
worthy enough for them to continue investing themselves in developing a
relationship with you and your company.
![Page 34: Business Etiquette training](https://reader035.vdocuments.site/reader035/viewer/2022062703/554ddab5b4c905cc0e8b4f95/html5/thumbnails/34.jpg)
34
Mind your own business!Mind your own business!
Don’t ask personal questions!
Like…
How much did that cost?Why did they divorce?Did you get a raise?
![Page 35: Business Etiquette training](https://reader035.vdocuments.site/reader035/viewer/2022062703/554ddab5b4c905cc0e8b4f95/html5/thumbnails/35.jpg)
35
You’ve got to be kidding!You’ve got to be kidding!
Gossip—keep it to yourself!
Gossip: Everyone wants to hear it until it’s about them!
![Page 36: Business Etiquette training](https://reader035.vdocuments.site/reader035/viewer/2022062703/554ddab5b4c905cc0e8b4f95/html5/thumbnails/36.jpg)
36
Hold the door.Hold the door.
Whoever (guy or gal) gets to the door first should open it and hold for others who are following.
![Page 37: Business Etiquette training](https://reader035.vdocuments.site/reader035/viewer/2022062703/554ddab5b4c905cc0e8b4f95/html5/thumbnails/37.jpg)
37
The door is closing…The door is closing…
At an elevator, those in the elevator should get off before anyone else get on.
![Page 38: Business Etiquette training](https://reader035.vdocuments.site/reader035/viewer/2022062703/554ddab5b4c905cc0e8b4f95/html5/thumbnails/38.jpg)
38
Meeting SeatingMeeting Seating
Generally the chairperson sits at the end of the table farthest from the entrance.
![Page 39: Business Etiquette training](https://reader035.vdocuments.site/reader035/viewer/2022062703/554ddab5b4c905cc0e8b4f95/html5/thumbnails/39.jpg)
39
Does anyone know what time it Does anyone know what time it is?is?
If you are attending the meeting—be on time!
On time means arriving a few minutes BEFORE the meeting begins.
![Page 40: Business Etiquette training](https://reader035.vdocuments.site/reader035/viewer/2022062703/554ddab5b4c905cc0e8b4f95/html5/thumbnails/40.jpg)
40
Who’s in charge of this meeting?Who’s in charge of this meeting?
If you are leading a meeting ARRIVE EARLY! Check the room’s temperature, lighting, and arrangement.
Get yourself organized. Greet the participants
as they arrive.
![Page 41: Business Etiquette training](https://reader035.vdocuments.site/reader035/viewer/2022062703/554ddab5b4c905cc0e8b4f95/html5/thumbnails/41.jpg)
41
You’re RingingYou’re Ringing
When you are in ANY meeting, turn off your cell phone ringer—accept voicemail and text messaging only!
![Page 42: Business Etiquette training](https://reader035.vdocuments.site/reader035/viewer/2022062703/554ddab5b4c905cc0e8b4f95/html5/thumbnails/42.jpg)
42
Rapid ResponseRapid Response
Forget junk mail and forwards, but ALWAYS respond to a real message on your e-mail.
![Page 43: Business Etiquette training](https://reader035.vdocuments.site/reader035/viewer/2022062703/554ddab5b4c905cc0e8b4f95/html5/thumbnails/43.jpg)
Honor your working hoursHonor your working hours
Working nine to five thirty doesn’t mean that you arrive at nine and leave at five thirty .
It means you work from nine to five thirty .
Socializing at the coffee pot or eating breakfast at your desk does not constitute working.
![Page 44: Business Etiquette training](https://reader035.vdocuments.site/reader035/viewer/2022062703/554ddab5b4c905cc0e8b4f95/html5/thumbnails/44.jpg)
Five minutes may not seem like much to you, but it may seem like stealing to your
manager or CEO, especially a small or a busy office.
Spending 10 minutes on a personal phone call is only a small part of an eight and half hour day, but 10 minutes a day equals 50 minutes a week-almost an hour of unproductive time
![Page 45: Business Etiquette training](https://reader035.vdocuments.site/reader035/viewer/2022062703/554ddab5b4c905cc0e8b4f95/html5/thumbnails/45.jpg)
If you start getting ready to leave at 5:15, charge out of the office at 5:19, and screeching out of the parking lot, you’ll give the impression that you can’t wait to leave-not a professional attitude.
If you cut short a telephone conversation with a customer because it is quitting time, you may lose business .
![Page 46: Business Etiquette training](https://reader035.vdocuments.site/reader035/viewer/2022062703/554ddab5b4c905cc0e8b4f95/html5/thumbnails/46.jpg)
If you arrive at a meeting late your actions say, “my time is more valuable than yours; you aren’t important to me.”
Those few extra minutes may make a big difference in a way you are considered for promotions or raises.
Be honest .
How many hours do you really work?
![Page 47: Business Etiquette training](https://reader035.vdocuments.site/reader035/viewer/2022062703/554ddab5b4c905cc0e8b4f95/html5/thumbnails/47.jpg)
Be friendlyBe friendly When you are new, you need people to
help you with your duties, explain procedures, and show you where to get information or material you’ll need.
Make an extra effort to get along with everyone, but don’t try too hard.
![Page 48: Business Etiquette training](https://reader035.vdocuments.site/reader035/viewer/2022062703/554ddab5b4c905cc0e8b4f95/html5/thumbnails/48.jpg)
Ask your new coworkers to have lunch with you; lunch is a great opportunity to get to know each other.
Remember that offices work best when individual efforts support the team effort.
![Page 49: Business Etiquette training](https://reader035.vdocuments.site/reader035/viewer/2022062703/554ddab5b4c905cc0e8b4f95/html5/thumbnails/49.jpg)
Keep personal information to Keep personal information to yourselfyourself
Friendliness aside, don’t let your life become the office soap opera.
When someone asks, “how are you?” don’t spill your guts.
Some of the information could be used against later
If you can’t control your mood or your mouth, be quiet
![Page 50: Business Etiquette training](https://reader035.vdocuments.site/reader035/viewer/2022062703/554ddab5b4c905cc0e8b4f95/html5/thumbnails/50.jpg)
The same advice goes, of course, for sticking your nose into others’ personal business.
Don’t.
Never discuss or question salary or any other confidential or personal information with co workers.
![Page 51: Business Etiquette training](https://reader035.vdocuments.site/reader035/viewer/2022062703/554ddab5b4c905cc0e8b4f95/html5/thumbnails/51.jpg)
51
Never, Never, Never…Never, Never, Never…
BurpSnort
In general:DO NOT make
ANY bodily noises that are
rude and disgusting!
![Page 52: Business Etiquette training](https://reader035.vdocuments.site/reader035/viewer/2022062703/554ddab5b4c905cc0e8b4f95/html5/thumbnails/52.jpg)
52
Allergies and colds happen, Allergies and colds happen, but…but…
DO NOT blow your nose at a table. It’s alright to pat your nose with a tissue. Otherwise, excuse yourself and find a place away from others.
![Page 53: Business Etiquette training](https://reader035.vdocuments.site/reader035/viewer/2022062703/554ddab5b4c905cc0e8b4f95/html5/thumbnails/53.jpg)
53
Finally…Finally…Take time to say “please” and “thank
you” more often.
Don’t forget to say “Hello” rather than “Hi”.
Say “you’re welcome” rather than “no problem.”
![Page 54: Business Etiquette training](https://reader035.vdocuments.site/reader035/viewer/2022062703/554ddab5b4c905cc0e8b4f95/html5/thumbnails/54.jpg)
Presented by
YUVRAJ ZALA
THANK YOUTHANK YOU