business etiquette by anshu kumar sah

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Tenet Systems Pvt. Ltd.An ISO 9001:2008 Certified Company

PrayasWednesday Work-out session – <07/01/2015>

Presented By – <Anshu Kumar Sah>

Business Etiquette:The World of Work

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What is etiquette

Etiquette is a code of behavior that delineates expectations for social behavior according to contemporary conventional norms within a society, social class, or group.

we can say that it is a prescribed or accepted code of ethical behavior regarding professional or social practice


What is Business etiquette

Business etiquette is about building relationships with other people. Etiquette is not about rules & regulations but is about providing basic social comfort and creating an environment where others feel comfortable and secure.


Why Business etiquetteIt seems that today the rule is to break all the rules! Unfortunately, when it comes to how we treat one another, some people don't even know the rules. This can lead to challenges, upsets, miscommunication.

• To be respectful to managers, co-workers• Enables you to be confident.• It involves using self control,• Differentiates you from others in a competitive job market• It helps smooth the wheels of daily interaction in the

office.• Those who follow good office etiquette are promoted and

given choice assignments.


Certain business Etiquettes

Business etiquette differs from region to region and from country to country. So it becomes hard to focus on both international business etiquette and other business activities at the same time. Therefore, a wise step is to focus on some key pillars of business etiquette.


1. Introduction Etiquette

Always rise as a mark of respect.Look into the eyes and make eye contactSmile-it improves your face value.Give a firm handshakeDo ask “How are you?”


2. ABC’s Image & Relationship

Appearance - Being punctualBehavior - Form relationship in business.Communication - Always say Please, Thank you, You’re Welcome, and I’m sorry,


3. Small Talks

OpenerMiddleBreak Away


4. Telephone Etiquette

Office calls,Refrain from being loud,Don't consistently interrupt people

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5. Email Etiquette General Rule

• Use a meaningful subject• In the first 1-3 lines of your email, specify what this email is

about.• Use proper spelling, grammar, punctuation & standard font • Avoid colored fonts in a professional email• Use templates for frequently used responses• Mention your attachment in the content of email• Use the To:, Cc:, and BCC: addresses appropriately• Don’t automatically “REPLY TO ALL”• Cross check before clicking


What are E-mail Etiquette

Use Smart Subject Line,EOM - TAG description [actions] [due date] [(EOM)]

Recommended Subject Line Tags: URG - Stop everything, read me firstHOT - Need immediate attentionRSP - Need you to respond, either wayMTG - New/modified meetingsFWD - Forward to respective group (s)HLP - Need information, assistanceFYI - Just for your informationACT - Needs action


6. Meeting Etiquette

Be preparedShow your attentiveness through your posture and participation Poor communicating skill is not professionalAvoid personal questions during first meetingWhoever gets to the door first should open it and hold for others who are following.Avoid swear words and vulgar references


7. Body Language & Dress etiquette

Look Good,Feel Good,

Smell Good,Sound Good.


8. Lunch/Dinner meetings

You've been invited to a lunch,You’re hosting a lunch or dinner guest,The Party or Social Outing.


Employees are bothered by co-workers

Who does not follow Cubical Etiquette,Gossips,Borrow things but forget to return them,Have poor personal hygiene and Bad habits,Frequently complain,Consistently interrupt peopleFlirt with co-workers or clients

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Tenet Systems Pvt. Ltd.

42, N K Guin Lane, Serampore, Hooghly – 712201, India.

Call: +919830158077 or +1-850-745-0414

Web: http://tenetsystems.net

business etiquette by anshu kumar sah

Small Business & Entrepreneurship

social behavior

good office etiquette

business activities

code of behavior

people dont

use smart subject line

social class

social practice