business etiquette
TRANSCRIPT
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10 Rules To Live and Work By
Business Etiquette
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Etiquette— n
1. the customs or rules governing behavior regarded as correct or acceptable in social or official life
2. a conventional but unwritten code of practice followed by members of any of certain professions or groups: medical etiquette
What is Etiquette?
Collins English Dictionary - Complete & Unabridged 10th Edition 2009 © William Collins Sons & Co. Ltd.
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•Shows respect•Professional• Improves Relationships•Confidence
Why Bother?
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#1 When in Doubt, Introduce Others
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When in Doubt, Introduce Others
What to include:• Name• Title• Location within the
Organization• Background• Points of common
professional interest
What not to include:• political affiliation• religious affiliation• hobbies that have
nothing to do with the person’s profession.
Introductions
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• Go for the thumb• Firm, but not crushing• Brief
A handshake is still the professional standard
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http://www.flickr.com/photos/amber-rae/5247441702/
#3 Always say “Please” and “Thank you”
http://www.flickr.com/photos/stevendepolo/3354726208/
stuartgilbert.deviantart.com
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#4 Don’t Interrupt
When is it ok to interrupt?
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Language is Important
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# 6 Don’t walk into someone’s office unannounced
http://upload.wikimedia.org/wikipedia/commons/9/95/Please_Knock_sign.pngBy Editor at Large (Own work) [Public domain], via Wikimedia Commons
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#8 Acknowledge Others
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#9 Be On Time
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Why are people late?• Poor Time
Management• Distractions• Underestimate
other activities• Different views of
what it means to be “on time”
• Don’t feel it’s important
Be on Time
What can you do to improve?• Prioritize• Set alarms • Predict • “On Time” is
late• Set a positive
impression
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• In Meetings:
# 10 Show Genuine Interest
Don’t use your cell phoneLook at the person talking
• In people:
• In ideas:
Listen and respond carefully, and be patient
Stay open