business etiquete

8/7/2019 Business Etiquete

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Business Etiquette:GainingThat Extra Edge


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Agenda9:30-9:45 Session One: Introduction and Course Overview

9:45-10:00 Icebreaker: Known and Unknown

10:00-10:15 Session Two: Fear of Embarrassment

10:15-10:45 Session Three: Test Your Business Etiquette

10:45-11:15 Session Four: The Handshake

11:15-11:30 Break

11:30-11:45 Session Five: Business Card Etiquette11:45-12:00 Session Six: The Skill of Making Small Talk

12:00-12:30 Session Seven: Do You Remember Names?

12:30-12:45 Session Eight: Making that Great First Impression

12:45-13:00 Morning Wrap-Up

13:00-14:00 Lunch

14:00-14:15 Energizer: Think Fast!

14:15-14:30 Session Nine: Dress for Success

14:30-14:45 Break

14:45-15:30 Session Ten: Business Dining

15:30-16:30 Session Eleven: E-mail and Telephone Etiquette

16:30-17:00 Workshop Wrap-Up


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Session One: Course Overview & Objectives

Become more skilled

at networking, from

making introductions

to shaking handsand using business

cards appropriately.

Dress appropriatelyfor every business

occasion.


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Session One: Course Overview & Objectives

Feel comfortable when

dining in business or

formal situations.

Feel more confident ofyour business

communication in every

situation.

Give you that extra edge

that establishes trustand credibility.


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Session Two:

Fear of Embarrassment

Fear of embarrassment

from doing or saying

the wrong thing is one

of the most common

sources of stress in a

business or

professional setting.


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Session Two:

Fear of Embarrassment

What are some examples of your own

dilemmas?

What are some examples of times when

business etiquette was missing?


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Session Three: Test Your Business

Etiquette

The appropriate responses have been

gleaned from many books on etiquette,

particularly those listed in the bibliography

at the end of the workbook, and validatedwhenever possible from personal

observation.

However, many of those answers must beopen for discussion because even the

etiquette books dont always agree on what

is right and proper.


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Session Four: The Handshake

Degree of firmness

Dryness of hand

Depth of grip Duration of grip

Eye contact

Have something to say


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Session Five:

Business Card Etiquette

Dont hand out your business

card to everyone.

Make sure your businesscards are clean and in good

condition.

When you receive a card,take a moment to look at it.

Make a positive comment.


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Session Five: Business Card Etiquette

Be careful about writing on

peoples cards.

Dont leave home without

your cards.

If someone hands you a

card that you dont want,

dont refuse to take it. When your cards are

damaged or out of date,

print new ones.


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Session Six: The Skill of Making Small

Talk

Small talk helps us

put others at ease

and make them

comfortable. Small talk breaks the

ice and goes a long

way toward

furthering a

relationship.


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Session Six:

The Skill of Making Small Talk

Where do you find topics of conversation

that you can bring up at the next party or

office get-together?

What are some ways you have successfully

started conversations with people you didnt

know?


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Session Seven:

Do You Remember Names?

Repeat the name after

youve been introduced.

Then use it again as soon as

possible, to underline thename in your memory bank.

Repetition helps.

Look at the person as you

say his/her name


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Session Seven:

Do You Remember Names?

If you are given a business

card at some point in the

conversation, take time to

look at the card and thepersons name. For visual

learners, actually seeing the

name helps keep it in your

memory.

If you have a journal, get in

the habit of writing down the

names of the people you

meet at a function or during

the day.


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Session Eight:

Making That Great First Impression

Here are some things to keep in mind

to make a positive impression:

Confident posture

Eye contact Minimal body movement

Clothes are clean, unrumpled, and stain-free

Shoes are clean and polished

Fingernails are clean (for women, no chipped

polish) Pleasant expression

.


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Session Eight:


The Rule of Twelve The first twelve inches from shoulders

up.

The first twelve steps a person takes.

The first twelve words a person

speaks.


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Session Eight:


People determine seven things from

your appearance.

IncomeEducation Level

Social Position

Sophistication

Success

Moral Character

Trustworthiness


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Session Nine: Dress for Success

Consider Your Work Environment

Strive for Consistency

Ask First, Dress Later

Dress to Impress

There are four main dress codes:

Corporate

Business

Business Casual Casual


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Session Ten: Business Dining

When inviting a client to lunch, remember that the

restaurant you select is subconsciously perceived as an

extension of your office.

When escorted to a table by a maitre d, allow your guest(s)

to walk behind the person.

When finding a table on your own, take the lead.

Be sure to extend the "power" seat to your client.


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Session Ten: Business Dining

Once everyone is seated, place your napkin on your lap.

When the server asks for your meal order before your

guests', it's the perfect time to say, "I'd like my guest(s) to

order first."

When reaching for the bread basket, salad dressing, etc.,

offer them to your guest(s) before using them yourself.

Tip adequately.


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Placing a telephone callyIf youre making a

call, identify

yourself first, thenask to speak to

the person youretrying to reach.

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Session Eleven: Telephone Etiquette


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When you finally reach the

personyBefore you jump

into a deep

conversation, askif they have time

to talk.

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If youre on the phone and

another call comes iny Always ask if its

alright to put

them on hold.

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Sign Language?y Do not interrupt

someone on thetelephone bygesturing,speaking orwriting themnotes!

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What about voicemail?y If you must leave a

message, state your

name (spell if theydont know you),phone number, dateand reason for thecall.

y Repeat your phonenumber at the endSLOWLY.

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Youre Ringing

yWhen you are in

ANY meeting, turnoff your cell phoneringeracceptvoicemail and text

messaging only!

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Can you hear me now?y If you MUST take a call in

a public placetry to

move to a more privatespace.

y Hearing one-sidedconversations alienatesthe person NOT in theconversation!

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I cant talk now, but

y If you must talk in

a public place(bus, elevator,airplane etc.)keep it short and

discreet.

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Rapid Response

y Forget junk mail

and forwards, butALWAYS respondto a real messageon your e-mail.

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Moving?y Close your e-mail

address at an old

job and havethem forwarded toan appropriateperson.

y Let everyoneknow your new

e-mail address.

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Finallyy Take time to say please and thank you

more often.

y

Dont forget to say Hello rather than Hi.

y Say youre welcome rather than noproblem.

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Session Eleven: Netiquette

Always respond to a real message.

Use the subject line as a newspaper headline,

to convey the content of your message.

For professional communicators, the use ofemoticons and acronyms like BTW (by the way)

are too informal. Make your electronic

messages easy to read and easy to view.

Avoid overly long messages. Send to All should be reserved for those work-

related messages that really should be sent to

all.


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and alwaysS

MI

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