business continuity @ tvhdownload.minoc.com/2013/13/20131217_frederikclement_tvh.pdf · tvh group :...
TRANSCRIPT
Business Continuity @ TVH
Business meets IT
Frederik Clement
Business Continuity @ TVH - topics
• Introduction to the TVH Group
• Strategic decisions to improve our Business Continuity
• Hardware topology
• Impact on software
• Detection & Prevention
• Disaster Recovery
TVH Group : Activities
RENTAL, EQUIPMENT,
SERVICE & REPAIR
PARTS & ACCESSORIES
• 3 Divisions
– Forklifts and related
– Port Equipment
– Agricultural Equipment
• The widest product range
• All makes, all models concept
• More than 20 000 000 known
references
• More than 500 000 stock items
• Rental Division
– Fleet > 10 000 machines
• Equipment Division
– Permanent stock of 1600 forklifts
and 300 aerial workplatforms
• Service & Repair Division
– More than 60 mechanics on the
road and 50 in-house
TVH Group : International Presence
3000 employees worldwide
45 companies in 21 countries
800 mil € turnover
32 languages
Strategic decisions to improve our BC
• Centralisation
All IT services are centralised in Waregem
-> impact on Wide Area Network
• Virtualisation
When possible, we run it virtualised
• Duplication (hardware redundancy)
2 Datacenters on our site, 3rd backup location
Strategic decisions – Wide Area Network
• Application & Services aware WAN
– Cloud computing
– UC & VC
– Application visibility
– QOS and control
– WAN Optimisation
• Other requirements for the WAN
– Any-to-Any service
– Active/Active setup
– Primary MPLS & Internet VPN based backup
2 Active Datacenters – 1 backup Datacenter
Hardware topology – datacenters
• Datacenters in Waregem:
– 2 active datacenters
(±200m distance, separate buildings)
– Bundled 10Gb connections, different paths
– metrocluster set-up
– Backup datacenter (±2km distance)
– Storage only (snapshots)
Datacenter topology
Hardware topology – Server infrastructure
• Server infrastructure : Cisco FlexPod
– Cisco UCS servers
• Blade center
• 4 physical servers (64GB-128GB RAM, 2p 8c)
– Cisco Nexus switches (C5596)
– NetApp storage
• Different shelves with different type of disks
(capacity vs speed)
– VMware virtualisation
Impact on software
• VMware:
– clustered environment
– Migration to 3rd party datacenters possible
• Replication of data, also on database level
• Cloud solutions
– Google Apps
– Salesforce.com
– Zscaler
Detection & Prevention
• Monitor
– Hardware behavior
– Software behavior
• Database performance
– Network patterns
Disaster Recovery
• Our applications are the starting point
• Provide basic infrastructure
– Backup location
– Networking
• WAN connectivity
– Virtual environment
– Client infrastructure
– Provide applications by priority
Thank you!