business continuity is about people not just computers c miller 15 09 10
DESCRIPTION
Business continuity managers often focus on information communications technology/computers ahead of people or human factors. This paper mounts the case to focus on both to ensure business continuity preparedness and organisational resilience, particularly to non-routine business disruptions/crisis.TRANSCRIPT
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Ch i ti F MillChristine F MillerConsultantConsultant
Business Continuity Manager11
Helping build business resilience
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O iOverviewHuman Resources (HR) vHuman Resources (HR) - v -ICT Disaster Recovery (DR)ICT Disaster Recovery (DR)HISTORY & development of BCHuman factors or people issues
Cin BCM
22Helping build business resilience
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BuncefieldBuncefield
A case study on DR i t d d iDR, interdependencies & supply chain& supply chain
http://www.buncefieldinvestigation.
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p ggov.uk/reports/index.htm
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What is Business Continuity?What is Business Continuity?
Business continuity is the uninterrupted[or minimal disruption to] availability[or minimal disruption to] availabilityof all key resources supporting time-critical business processes.
(adapted from AS/NZS HB292
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(adapted from AS/NZS HB292“A Practitioner’s Guide to Business Continuity”)
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Only one threat toOnly one threat tobusiness continuityy
Loss of or access toLoss of or access tokey resources
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KKey resourcesInfrastructure ICT/TechnologyPeople DependenciesPeople Dependencies
What next? Governance Risk &What next? Governance, Risk & Compliance (GRC) or Organisational Resilience?
How? through High Reliability Organisations (HROs)/
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Organisations (HROs)/High Reliability Management (HRM)?
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Source
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Global GPG 2010, p 207
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BRAINSTORMINGS O G
P l dPeople andBusiness Continuity ManagementBusiness Continuity Management
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S ibilitiSome possibilities People as a resource People as a resource“Critical staff”/Contact lists/“Redeployable” staff Crisis leadership through incidents & exercises Crisis leadership through incidents & exercises
(Tim Cousins, Tim Cousins & Associates) Duty of care Duty of careFatalities & injuries People in a crisis (Jodie Wentworth Risk Logic) People in a crisis (Jodie Wentworth, Risk Logic)At work & home BCMs need people skills such as: BCMs need people skills such as:Negotiating, marketing, motivating…patience! BCM = DR + HR + many other components
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BCM = DR + HR + many other components
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People as a resourcePeople as a resource“Full cycle” awareness raisingy g“Critical staff” & contractorsContact lists – internal & externalAlternatesAlternates –
Single Points of Failure (SPOF)g ( )Cross training“Redeployable” staffSuccession planning
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Succession planning in an ageing workforce 10
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Why exercise?y
A BCP needs exercisingA BCP needs exercising, reviewing & maintenancereviewing & maintenance to be fit for purposeExercises & incidents test how prepared your crisis l d hi i t th i BCP
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leadership is to use their BCP11
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EXERCISE people & plansp p pfor continuous improvement
TEST technology for pass or failTEST technology for pass or fail
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The Foam Testa business continuity simulation exerciseAircraft Foam Fire Fighting (AFFF) system at Ellsworth Air Force Base,system at Ellsworth Air Force Base, USAThe test was only supposed to lasta few seconds but the system
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a few seconds but the system wouldn't shut off…
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DUTY OF CAREDUTY OF CARE
Incidents, especially involving deaths or f t liti THE t t tfatalities, are THE true test of crisis leadershipof crisis leadership
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People in a crisis pat work & home
Looking after your lifeLooking after your business
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BCMs need people skills inC s eed peop e s s•NegotiatingNegotiating•MarketingM ti ti•Motivating
•.....& Patience
BCM = DR + HRBCM DR + HR & many other aspects of b i & i i t
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business & crisis management
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Any questions tor comments
SourcesSources www.thebci.org &
www continuity net auwww.continuity.net.au(log in to previous
presentations)presentations)
Chris Miller
Mobile 0416 113 2500416 113 250
b4crisis@grapevine net au18