business consulting - new plan

8/8/2019 Business Consulting - New Plan

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Business Consulting


2/13

Business Consulting

y Recruitment

y Quality Process Outsourcing (QPO)

y Training

y Corporate Consulting (Certifications)

y End to End Business Solutions.


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Infrastructure Requirements

y Rental Premises

y Interior

y Internet Connectivity

y Computers

y Telephone connections.


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Phase I

Recruitment


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Recruitment

y Recruitment is divided into the following verticalsand industries:

Vertical Industry

Human Resource IT & ITES

Technology Media & Advertisement

Administration Travel, Logistics & Hospitality

Operations Healthcare & Pharma

Production BFSI (Banking, financial Services &Insurance)

Sales & Marketing Construction

Finance Manufacturing

Retail


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Recruitment Our Approach

y Understand the client requirement Job Description

Eligibility criteria

Educational Qualifications

# of position available per vertical/ level.

y Search the candidate through the following mediums: Job Sites

Database

Road Shows

References

HeadHunting.


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Recruitment - Our Approach

y Select the shortlisted candidate and send to theclient for resume checking.

If yes, line up the candidate for the interview

Else, scouting for the next probable candidate.

y Post one month of joining the candidate is called toverify if he/ she is comfortable with the company and

the job profile.

y Feedback given to the client & Invoice raised.


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Quality Process Outsourcing (QPO).

y Monitoring calls for companies providing customersupport/ Technical support & allied services.

y Helps in aiding the company to reduce cost to over 20% .

y Also helps in giving a neutral perspective to the clientensuring unbiased analysis to the company.

y This process also frees up the resources of the companyfor better work.


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QPO - Process

y Once the need of the client is understood we design theformat/ call monitoring form as per their requirement. In case the client already has an existing format for the form and the

report and does not want to change we continue with the same. Else a new form & reports is developed.

y Scouting for appropriate quality associates startsdepending on the level of skill set defined by the client.

y Selected candidates are then sent over to the client fortheir interview round post which depending on theinterest raised they are selected or rejected. Once the candidate is selected, they are trained on call monitoring

techniques .


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Phase II

Training


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Training.

y Most companies need trained resources at affordable pricing.However, the kind of resources available it becomes difficultfor smooth functioning of work.

y

We have a exhaustive format which has in-dept informationabout the back ground of the candidate and his training needsanalysis. This is done by the counselors.

y To ensure that the candidates are trained well we have thefollowing process laid-down: Bifurcate each candidate as per his skill set. Understand the area of improvement for each person Significantly develop a generic training module for each type of

candidates.


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Training

business consulting - new plan

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