What is Conflict Resolution?

Conflict resolution, otherwise known as Reconciliation, is conceptualized as the methods and processes involved in facilitating the peaceful ending of conflict

Factors Of Conflict At Work Place

Matrix structure

Other factorsGlobalization

Ways To Manage ConflictManaging Conflict According to the Thomas-Kilmann.

FORCING

ACCOMMODATING

COMPROMISING

AVOIDING

COLLOBARITING

Suggestions:• Collaboration is the way to deal with

important issues.• Forcing is appropriate when time is issue.• Compromising can lead to quick solutions. • Accommodating is the best approach for

unimportant issues.• Collaboration is better for satisfaction &

innovation.

Impact Of Conflict

POSITIVE:• Promote collaboration.• Improve performance.• Foster creativity and

innovation.• Build deeper

relationships.

NEGATIVE:• Damage Relationship.• Lower Productive And

Moral.• Leads To Absenteeism.• Strike.

TIPS TO CONFLICT RESOLUTION

TIP#2

Avoid Pointing Fingers.

Tip#3

Listen To Others

TIP#1Allow your

head to cool off.

“It is not a perfect solution but a small picture to solve conflict, as everyday has a new problem and act accordingly.

THOUGHTS LEADER:.

” The more skilled managers become in handling differences and change without creating or involved in conflict, the more

successful their teams and companies will become”Jim Collins in “Good to Great”

“Unless both sides win, no agreement can be permanent.”

Jimmy Carter