business communication practices of malaysia and pakistan

7/31/2019 BUSINESS COMMUNICATION PRACTICES OF MALAYSIA AND PAKISTAN

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BUSINESS COMMUNICATION

PRACTICES OF MALAYSIA AND

PAKISTAN

Group Members:

Raheel Shafqat 1034136 Ali Akber Riyaz 1039104

Shaheryar Jamal 1039141

Shaheryar Junejo 1039142

Submitted To: Miss Ambreen Ahmed


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Malaysia is an Islamic state came into beingon 31st August 1957. Situated in the heart of

South East Asia at one of the worlds major

cross roads.

It has always been pivotal to trade roots from

Europe, India and China.

Population of Malaysia is 28.3 (M) consistingethnic groups of 54% Malay, 25% Chinese,

7.5% Indians, 11.8% Bhumiputras and 1.7%

others.

MALAYSIAFACTS & STATISTICS:


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Major religions of Malaysia are Muslims,Buddhists, Deoists, Hindus, Sikhs and

Christians.

Education level of Malaysia is 88.7%

Official languages are Malay and English.

Islam is the state religion of Malaysia exert agreat influence not only in the method ofworship, but also on Malays way of life.


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In business communication Malays Deeply

respect traditional customs even those ofreligious minorities.

Malays tend to speak official language.

There are several forms of non verbal

communications. Following are some

examples.

BUSINESS COMMUNICATION:


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While in a business meetings:

The elder should be mentioned before younger. The more important before less important.

And the women before men.

In rural areas it is customary for men andwomen to shake hands with each other.

The traditional Malay greetings resembles ahand shake with both hands but withoutgrasp.


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In Malaysia Friday is considered as a Holiday

for prayer. The weekend starts from

Thursday.

Business hours are from 8 am to 5 pm

generally.

Initial greetings should be formal and denote

proper respect.


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Many Malays and Indians are uncomfortable

shaking hands with a member of opposite sex

Foreign men should always wait for a

Malaysian women to extend hand. Foreignwomen should also wait for Malaysian men to

extend his hand.

To demonstrate respect Chinese may look

downwards rather than a person in meeting.

MEETING ETIQUETTES:


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It is important that professional titles (Prof. Dr. etc)

and honorific titles are used in business. Malays and

Indians use titles with their first name while Chineseuse titles with their surname.

Business cards are exchanged after the initial

introductions

Never write on someone's card in their presence

The respect you show someone's business card is

indicative of the respect you will show the individual

in business.


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PAKISTANFACTS & STATISTICS:

Pakistan an Islamic state came into being on

14th August, 1947 situated in South Asia.

It shares borders with Afghanistan, China,

India and Iran.

Estimated population 180 (M)


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Ethnic groups are Punjabi, Sindhi, Pathan,

Baloch and Muhajir.

State religion is Islam 97% and other

minorities are 3%

Urdu is the only official language in Pakistan.

Although English is generally used instead of

Urdu in this regard.


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English is the Lingua Franca of most of the

government ministries.

In businesses context, meetings are often

between members of the same sex. However

when dealing with the people in middle class,greetings maybe across sex lines.

Men shake hands with each other. Oncerelationship is developed they may hug and

shake hands.


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Women generally hug and kiss each other.

In meetings Pakistanis ask about health,

family and business success.


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BUSINESS RELATIONSHIP AND

COMMUNICATION

Pakistanis prefer to work with the people

they know.

Pakistanis often ask personal questions as a

way to get to know you as a person. If

possible it is best to answer these questions.


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Pakistanis are generally indirect

communicators. Direct statements are made

only to those with whom they have a longstanding personal relationship.

They also used a great deal of hyperbole andsmiles, and go out of their way to find

something to praise.

Be prepare to flatter and to be flattered.


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During a business meeting Pakistanis never

inquire about colleagues wife and daughter.

Maintain indirect eye contact.

Pakistanis can become highly emotional

during business meetings (negotiations).

Discussion may become heated and revert to

Urdu.


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Business cards are exchanged after initialintroduction.

Pakistanis prefer to converse in a non-controversialmanner, so they will say they "will try" rather thanadmit that they cannot or will not be able to dosomething.

Therefore, it is important to ask questions in severalways so you can be certain what was meant by avague response. Silence is often used as acommunication tool.

Pakistanis prefer to do business in person. Theysee the telephone as too impersonal a medium forbusiness communication.


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THANK YOU

business communication practices of malaysia and pakistan

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