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©2014 Software AG. All rights reserved. Business and IT Management with ARIS and Alfabet Joerg Klueckmann, Software AG Conrad Langhammer, Software AG

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Page 1: Business and IT Managementwith ARIS and Alfabet - Joerg Klueckmann & Conrad Langhammer - Software AG

©2014 Software AG. All rights reserved.

Business and IT Management

with ARIS and Alfabet Joerg Klueckmann, Software AG

Conrad Langhammer, Software AG

Page 2: Business and IT Managementwith ARIS and Alfabet - Joerg Klueckmann & Conrad Langhammer - Software AG

©2014 Software AG. All rights reserved. 2 |

EA and BPA cooperation being driven by business reality,

e.g. “Age of the Customer”

• Top four technology priorities of business are all about the customer

• Harmonized systems of engagement need BPA and EA intersection

• Role of BPA is to design the processes that will actively support the envisioned customer

experience.

• Role of EAM is to define architecture principles as a basis for decisions and govern how

architecture solutions are designed for optimal customer experience

Gartner Strategic Planning Assumption:

“By 2015, over 75% of EA and BPM constituencies will be jointly developing high-level function and process views of the enterprise, using a variety of

techniques. ”

Page 3: Business and IT Managementwith ARIS and Alfabet - Joerg Klueckmann & Conrad Langhammer - Software AG

©2014 Software AG. All rights reserved. 3 |

BPA & EA: Different perspectives on transformation

and alignment

Business BPA

IT EA

How do I deliver new

business models?

How can I reduce process costs?

How can I make business more

agile?

How can I measure process KPIs?

We don’t understand the impact

on IT!

How do I standardize to

reduce IT costs?

How do I make IT less complex

and more agile?

Poor input on requirements is

leading to expensive IT projects.

How do I align to business

strategy?

We don’t understand what process

teams are doing. Project Focus Enterprise

Focus

Page 4: Business and IT Managementwith ARIS and Alfabet - Joerg Klueckmann & Conrad Langhammer - Software AG

©2014 Software AG. All rights reserved. 4 |

• Understand, analyze and transform your

business processes

• Measure & track process performance KPIs

• Discover and analyze variations in processes

• Provide the critical intelligence needed to

help you reduce process costs and transform

the business

• Reduce the costs of IT implementation by

clearly documented processes

• Get reliable information on applications,

their integrations and how they support

business

• Identify redundancy in IT support for

business processes

• Plan IT consolidation which helps reduce

process costs and makes IT more agile

• Move IT spending from operating applications

to investing in business change

• Get more budget for your business process

transformation projects

Market-leading* solutions for Alignment

and Transformation

ARIS - Leader in BPA ALFABET - Leader in EA and ITPM

*Gartner: “Magic Quadrant for Business Process Analysis Tools”, 12th December 2011

“Magic Quadrant for Enterprise Architecture Tools”, 3rd October 2013

“Magic Quadrant for Integrated IT Portfolio Analysis Applications”, 19th November 2013

Page 5: Business and IT Managementwith ARIS and Alfabet - Joerg Klueckmann & Conrad Langhammer - Software AG

©2014 Software AG. All rights reserved. 5 |

ARIS - ALFABET Repository Federation Layer

Software AG 's Enterpr i se Arch i tecture P lat forms

AR IS Des ign Se rver

ALFABET Repos i to ry

" S y s t e ms "

" Pr oc e s s e s "

Page 6: Business and IT Managementwith ARIS and Alfabet - Joerg Klueckmann & Conrad Langhammer - Software AG

©2014 Software AG. All rights reserved. 6 |

N a v i g a t e t o

Pr o c e s s

N a v i g a t e t o

S y s t e m

UI Interoperability: Aligned User Experience

Page 7: Business and IT Managementwith ARIS and Alfabet - Joerg Klueckmann & Conrad Langhammer - Software AG

©2014 Software AG. All rights reserved. 7 |

Alfabet Master Plan Map of

„Customer Qualification“ process

Identifies significant

redundancy and

overlap in the

business supports for

the as-is business

process “Customer

Qualification”

Page 8: Business and IT Managementwith ARIS and Alfabet - Joerg Klueckmann & Conrad Langhammer - Software AG

©2014 Software AG. All rights reserved. 8 |

More detailed information derived from the IT portfolios

1) Business support map for the

process

2) Costs of business support for

the process

3) A Portfolio of the supporting

applications

Page 9: Business and IT Managementwith ARIS and Alfabet - Joerg Klueckmann & Conrad Langhammer - Software AG

©2014 Software AG. All rights reserved. 9 |

AS-is Customer Qualification Process (EPC) in ARIS

Page 10: Business and IT Managementwith ARIS and Alfabet - Joerg Klueckmann & Conrad Langhammer - Software AG

©2014 Software AG. All rights reserved. 10 |

Process Performance Analysis via Dashboards in ARIS

The dashboard shows the

process performance

information, demonstrating

how it is subpar and has

declined over the course of

the last year.

Page 11: Business and IT Managementwith ARIS and Alfabet - Joerg Klueckmann & Conrad Langhammer - Software AG

©2014 Software AG. All rights reserved. 11 |

To-be Customer Qualification Process in ARIS

1) Highlighting the changes

to the as-is with red

boundary color

2) Showing the application

PRO-ORDER 6.0.3 being

selected in the EPC

Page 12: Business and IT Managementwith ARIS and Alfabet - Joerg Klueckmann & Conrad Langhammer - Software AG

©2014 Software AG. All rights reserved. 12 |

IT Portfolio in Alfabet: 360º Perspective of the Application

Drill-down to this application

into Alfabet showing the 360°

perspective of this application

in the IT portfolio.

1

2

Page 13: Business and IT Managementwith ARIS and Alfabet - Joerg Klueckmann & Conrad Langhammer - Software AG

©2014 Software AG. All rights reserved. 13 |

360º Perspective of the Application

Page 14: Business and IT Managementwith ARIS and Alfabet - Joerg Klueckmann & Conrad Langhammer - Software AG

©2014 Software AG. All rights reserved. 14 |

Inter-

operability

ARIS/ALFABET Roadmap

2013 2014

• First version of repository federation • Data sharing for business processes and applications • Initial UI integration based on hyperlink capability • Governance of process changes

• More complete interoperability • Governance of application changes

for BPA • Exchange UI design information, CSS,

icons, etc.

• HTML 5-based User Interface (views) • Service Product Portfolio Management

• HTML 5-based UI (controls, editors, wizards, design, interactions etc.)

• Excel-based data capture and maintenance

• Enhanced User Management • External DMS integration • Enhanced Risk/Survey Management

• Self-service configuration (process portal)

• Model-to-Execute 2.0 • Smart optimization & analysis • Mobile enabling

Ava i l ab l e N ow!

Page 15: Business and IT Managementwith ARIS and Alfabet - Joerg Klueckmann & Conrad Langhammer - Software AG

©2014 Software AG. All rights reserved. 15 |

Benefits

Align Business

and IT

Reduce

Complexity

Gain Transparency and

Control

Manage

Transformation

Page 16: Business and IT Managementwith ARIS and Alfabet - Joerg Klueckmann & Conrad Langhammer - Software AG