business administration level 1 - session 5
TRANSCRIPT
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Business Administration Level 1 AwardTutor: Michelle [email protected] 354413
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Learning outcomes – Week 5 LO 1: Take part in an icebreaker
LO 2: Re-cap on last week’s session LO 3: Give examples of when to use a formal or informal
communication style LO 4: State why some businesses adopt a ‘house style’ for certain
documents LO 5: Follow instructions to complete administrative tasks – Amend
documents for final submissionDuring the practical task you will meet the following criteria;
Working in business and Administration 2.1 Follow instructions to complete routine administrative tasks 4.1 Use simple tools to organise their timeCreating business documents 3.1 Produce routine business documents using the appropriate communication style 3.2 Check documents for accuracy
LO 6: Be observed whilst welcoming visitors at the Waterside reception During the practical task you will meet the following criteria;
Welcoming Visitors 1.1 Welcome visitors and establish the purpose for their visit 1.2 Follow organisational procedures for receiving visitors 1.3 Answer routine questions 1.4 Make visitors feel welcome during any period of waiting 1.5 Use appropriate tone and language, including body language, when dealing with visitors
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ON YOUR OWN
Complete the hand-out – Can you follow instructions
5 minutes
ICE BREAKER
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Group work Give examples of when to use a formal or
informal communication style – 3 examples of each. This must be business related.
State why some businesses adopt a ‘house style’ for certain documents
Complete Page 19 in your own workbook
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HOMEWORKYou needed to…
List at least 3 skills and qualities you may have when dealing with colleagues and/or customers in a positive way. Describe why each one is important.
Page 9 AC 3.2
Share some examples
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TASKS YOU NEED TO COMPLETE1. You need to create 3 separate documents from the Task sheet
2. Proof read each document – Look for errors, spellings, capital letters, information is accurate, formatting is correct (BEFORE PRINTING)
3. Print each document
4. Save each file into ‘documents’ (Ask if you are unsure)
5. Upload each document to ItsLearning (Ask if you are unsure)
6. If you have completed this – Check ItsLearning Week 4 for the next task (SPREADSHEETS)
7. If all of this is complete – Ask me for the next task
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ObservationIn pairs, you will be observed whilst covering our reception area here at Waterside (15 minutes each pair)
You are to familiarise yourself with the paperwork at Reception
If the phone rings, you can answer it (A hand-out is available to guide you)
If someone comes to reception, you can ask them to sign in and help them with their enquiry (Paperwork available)
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What are you being observed on?
Turn to page 11 in your workbook and look at your Visitor’s Log. 1.1 Welcome visitors and establish the purpose for
their visit 1.2 Follow organisational procedures for receiving
visitors 1.3 Answer routine questions 1.4 Make visitors feel welcome during any period of
waiting 1.5 Use appropriate tone and language, including
body language, when dealing with visitors
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ANY QUESTIONS SO FAR
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Let’s begin!
Any Volunteers for the first cover of reception?
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Feedback from Reception Task
Share with each other how it went
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Did you….. LO 1: Take part in an icebreaker LO 2: Re-cap on last week’s session LO 3: List things that you could use to organise your time LO 4: Follow instructions to complete administrative tasks
During the practical task you will meet the following criteria; Working in business and Administration 2.1 Follow instructions to complete routine administrative tasks 4.1 Use simple tools to organise their timeCreating business documents 3.1 Produce routine business documents using the appropriate communication style 3.2 Check documents for accuracy
LO 5: Be observed whilst welcoming visitors at the Waterside reception
During the practical task you will meet the following criteria; Welcoming Visitors 1.1 Welcome visitors and establish the purpose for their visit 1.2 Follow organisational procedures for receiving visitors 1.3 Answer routine questions 1.4 Make visitors feel welcome during any period of waiting 1.5 Use appropriate tone and language, including body language, when dealing with visitors
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Home work
State how treating visitors politely and in a positive way will benefit an
organisation
Page 15 AC 2.1