bundles not on sale to eir customers · free. eircom talktime friends unlimited off-peak local,...

eir Price List (Notification 55 2017) Part 4.2

(effective from 30/11/17) contents page

2nd January 2010 - pages 1 to 11eircom Broadband / eircom Talktime Bundles - are not available to new customers from 2nd January 2010

1st August 2014 - pages 12 to 20eircom Consumer multi-products bundles (eTalk and eircom Talk) are not available to new customers form 1st August 2014(includes products for dual play, triple play and quad play bundles)

6th November 2014 - pages 21 to 29

Bundles not on sale to eir customers

eircom Consumer multi-products bundles V2 (eTalk and eircom Talk) are only available to customers who signed contractsfor these bundles between 1st August 2014 and 5th November 2014 (bundle products include dual play, triple play and quad play bundles)

eir Price List Part 4.2

ex. vat inc. vat

€44.47 €53.81

€48.62 €58.83

€48.59 €58.80

€52.74 €63.82

€56.82 €68.75

€60.97 €73.77

eir Talktime Components Mailbox

250 Off-Peak Local & National Minutes Free

500 Anytime Local & National Minutes and 30 eir Mobile minutes Free

eir Broadband Component

Download Upload

eir broadband home starter 10GB 1GB

eir broadband home plus 30GB Unlimited

eir broadband home Advanced 50GB Unlimited

eir Broadband Advanced

eir Broadband Advanced Unlimited

eir Next Generation Broadband Advanced

eir Fibre Advanced

eir Fibre Advanced (unlimited)

Notes:

4. Terms and Conditions as per eir Talktime and eir Broadband shall apply.

2. eir Talktime Family 2010 rates apply to calls which exceed 60 minutes duration and to calls outside the total allowable in any month.

3. eir Talktime Friends 2010 rates apply to calls which exceed 60 minutes duration and to calls outside the total allowable in any month.

8192kbps Downstream / 512kbps Upstream Unlimited

51200kbps Downstream / 15360kbps Upstream 30GB (Combined)


1. For eir Talktime Family 2010 / Friends 2010 call rates see next page.

3072kbps Downstream / 384kbps Upstream




Talktime Family 2010

Monthly Limit

Level Bandwidth (up to)

1024kbps Downstream 128kbps Upstream

eir broadband home plus or eir Broadband Advanced Unlimited or eir Fibre Advanced (unlimited) + eir Talktime Friends 2010

eir broadband home plus or eir Broadband Advanced Unlimited or eir Fibre Advanced (unlimited) + eir Talktime Family 2010

eir broadband home Advanced or eir Next Generation Broadband Advanced + eir Talktime Friends 2010

eir broadband home Advanced or eir Next Generation Broadband Advanced + eir Talktime Family 2010

Talktime Friends 2010

Legacy Bundles (from 2nd January 2010 not available to new customers.)

eir broadband / Talktime BundleMonthly Rental

eir broadband home starter or eir Broadband Advanced or eir Fibre Advanced + eir Talktime Friends 2010

eir broadband home starter or eir Broadband Advanced or eir Fibre Advanced + eir Talktime Family 2010

(effective from 07/04/16) Page 1


ex vat inc vat ex vat inc vat ex vat inc vat ex vat inc vat

16.26 19.67c 16.26 19.67c 16.26 19.67c 16.26 19.67c

Local Day 4.9982 6.05c 4.9982 6.05c Band 1: all day 16.5300 20.00c 16.5300 20.00c

Evening 1.2776 1.55c 1.2776 1.55c Band1a: all day 24.7920 30.00c 24.7920 30.00c

Weekend 1.2776 1.55c 1.2776 1.55c Band 2 / all day 28.9260 35.00c 28.9260 35.00c

National Day 8.2836 10.02c 8.2836 10.02c Band 2b all day 28.9260 35.00c 28.9260 35.00c

Evening 4.9912 6.04c 4.9912 6.04c Band 2a all day 61.9860 75.00c 61.9860 75.00c

Weekend 1.2776 1.55c 1.2776 1.55c Band 3 all day 28.9260 35.00c 28.9260 35.00c

Vodafone Day 19.3401 23.40c 19.3401 23.40c Band 3a all day 61.9860 75.00c 61.9860 75.00c

Evening 19.3401 23.40c 19.3401 23.40c Band 4: Day 60.9480 73.75c 60.9480 73.75c

Weekend 19.3401 23.40c 19.3401 23.40c Evening 52.8300 63.92c 52.8300 63.92c

O2 Day 19.3401 23.40c 19.3401 23.40c Weekend 52.8300 63.92c 52.8300 63.92c

Evening 19.3401 23.40c 19.3401 23.40c Band 5: Day 16.5300 20.00c 16.5300 20.00c

Weekend 19.3401 23.40c 19.3401 23.40c Band 6: Daytime 50.6580 61.30c 50.6580 61.30c

eir Mobile Day 19.3401 23.40c 19.3401 23.40c Evening 45.5520 55.12c 45.5520 55.12c

Evening 19.3401 23.40c 19.3401 23.40c Weekend 41.0100 49.62c 41.0100 49.62c


Hutchinson Day 19.3401 23.40c 19.3401 23.40c Evening 45.3060 54.82c 45.3060 54.82c


Weekend 19.3401 23.40c 19.3401 23.40c Band 7a: Daytime 63.7980 77.20c 63.7980 77.20c

Tesco Day 19.3401 23.40c 19.3401 23.40c Evening 50.9700 61.67c 50.9700 61.67c



Evening 82.2480 99.52c 82.2480 99.52c

Weekend 73.0140 88.35c 73.0140 88.35c

Band 9: all day 81.2100 98.26c 81.2100 98.26c

Note: Band 10: all day 146.2200 176.93c 146.2200 176.93c

Band 13: all day 238.4040 288.47c 238.4040 288.47c

Call Charges

price per minute

Call Set-up Fee

Calls to Lyca Mobiles are charged at Standard Rates (see Part 2.1 of this price list)

"Certain Mobile Operators" means Vodafone, O2, Hutchison 3, Tesco, eir Mobile

only.

eircom Talktime Family 2010 / Friends 2010 Out of bundle call charges

Call Charges

price per minute

eircom Talktime Friends

2010

eircom Talktime Family

2010

eircom Talktime Friends

2010

eircom Talktime Family

2010

Call Set-up Fee

(Effective from 16/04/15) Page 2


ex. vat €47.82 €51.96 €42.82 €44.36 €48.48 €51.14 €54.44

inc. vat €57.86 €62.87 €51.81 €53.68 €58.66 €61.88 €65.87

ex. vat €51.96 €56.10 €46.94 €48.48 €52.59 €55.27 €58.58

inc. vat €62.87 €67.88 €56.80 €58.66 €63.64 €66.88 €70.88

ex. vat €51.96 €56.10 €46.94 €51.20 €48.48 €52.59 €55.27 €58.58

inc. vat €62.87 €67.88 €56.80 €61.95 €58.66 €63.64 €66.88 €70.88

ex. vat €55.17 €59.32 €56.71 €60.82 €63.53 €66.84

inc. vat €66.76 €71.78 €68.62 €73.59 €76.88 €80.88

ex. vat €66.94 €71.10 €63.46 €67.58 €70.28 €73.59

inc. vat €81.00 €86.03 €76.79 €81.77 €85.04 €89.05

ex. vat €60.19 €64.35 €55.17 €59.32 €56.71 €60.82 €63.53 €66.84

inc. vat €72.83 €77.86 €66.76 €71.78 €68.62 €73.59 €76.88 €80.88

ex. vat €51.96 €56.10 €48.48 €52.59

inc. vat €62.87 €67.88 €58.66 €63.64

ex. vat €47.82 €51.96 €42.82 €44.36 €48.48 €51.14 €54.44

inc. vat €57.86 €62.87 €51.81 €53.68 €58.66 €61.88 €65.87

ex. vat €51.96 €56.10 €46.94 €51.20 €48.48 €52.59 €55.27 €58.58

inc. vat €62.87 €67.88 €56.80 €61.95 €58.66 €63.64 €66.88 €70.88

* not available for sale from 1st December 2009 until further notice

** NGB Advanced not available for sale from 7th May 2011

eir Fibre Advanced


(i) The eir Talktime UK and eir TalkTime Anytime UK bundles are made available at a reduced rate with a discount of €4.13 ex VAT (€5.08 inc vat) off rates shown which applies for the

first six months following signup before reverting to standard bundle rates shown above. eir reserves the right to withdraw this offer by giving relevant notice in accordance with normal

requirements. The bundles are subject to 12 month PSTN and Broadband contract terms.

(ii) The eir Talktime Talker and Next Generation Broadband Velocity Bundle, the eir Talktime Chatter and Next Generation Broadband Velocity Bundle, the eir TalkTime After Hours and

Next Generation Broadband Velocity and the eir TalkTime Anytime and Next Generation Broadband Velocity Bundle are made available subject to a 12 month contract term being

applied to the customer’s PSTN service and a 12 month contract term being applied to the customer’s broadband service. For the avoidance of doubt, early cease charge(s) will apply

where either of these services is ceased within the minimum contract term.

eir broadband home starter /


eir broadband home plus


eir broadband home advanced /

Next Generation Broadband Advanced**

eir broadband home turbo

Next Generation Broadband Ultimate

Next Generation Broadband Velocity

Chatter (ii)

Talker (ii)

UK (i)

Anytime

UK (i)

eir Broadband / eir Talktime Bundles

eir Talktime Package

eir Broadband LevelAfterhours

(ii)

Anytime (ii)

Friends * Family *




Download Upload

eir broadband home starter 10Gb 1Gb

eir broadband home plus 30GB Unlimited

eir broadband home Advanced 50GB Unlimited

eir broadband home turbo Unlimited Unlimited



eir Next Generation Broadband Advanced

eir Next Generation Broadband Velocity

eir Next Generation Broadband Ultimate

eir Fibre Advanced


eircom Talktime Components (*eir mobile Calls limited to 200 minutes per month) Mailbox

eircom Talktime After Hours Unlimited Off-Peak Local & National Calls free

eircom Talktime Anytime Unlimited Anytime Local & National Calls free

eircom Talktime Friends Unlimited Off-Peak Local, National and Free eir mobile calls* n/a

eircom Talktime Family Unlimited Anytime Local, National and Free eir mobile calls* n/a

eircom Talktime Chatter Unlimited Off-Peak Local, National calls and 30 Off-Peak minutes to Certain Mobile Operators n/a

eircom Talktime Talker Unlimited Anytime Local, National calls and 30 Anytime minutes to Certain Mobile Operators n/a

eircom Talktime UK Unlimited Off-Peak Local & National Calls + Unlimited Off-Peak Calls to UK Fixed Lines free

eircom Talktime Anytime UK Unlimited Anytime Local & National Calls + Unlimited Anytime Calls to UK Fixed Lines n/a






50GB (Combined)





Monthly Limits

Level Bandwidth

1024kbps Downstream 128kbps Upstream




ex. vat inc. vat ex. vat inc. vat ex. vat inc. vat

€81.81 €98.99 €24.68 €29.86 €24.39 €29.51

€81.81 €98.99 €24.68 €29.86 €28.46 €34.43

NOTE:

1

2

3

It should be noted that a customer availing of Standalone Broadband will not be able to receive calls or make outbound calls from their line. Access to emergency

service

numbers is not available.The Broadband terms and conditions will apply together with the terms and conditions governing the customer’s use of the components included any bundle.

Where customer usage exceeds the specified monthly download/upload limit appropriate to the customer's chosen level, the company reserves the right to charge

the customer for the excess use or to request the customer to select a more appropriate level. In the event of a customer refusing or neglecting to select an

appropriate level, eircom may upon due notice terminate the provision of the facility to the customer. The additional charge for excess usage is €2.00 per GB (€1.65

ex. VAT) up to a maximum of €24.00 (inc. VAT) per month.

Level

eir Fibre Advanced 102400kbps / 20480kbps 30GB

eir Fibre Advanced (unlimited) 102400kbps / 20480kbps Unlimited

eir Fibre Standalone Broadband

(not available to new customers from 1st August 2014)

Bandwidth

(up to)

Usage Limit (3)

(Combined Download / Upload)

Standard

Connection charge

Self-Install Charge (12)(13)

Monthly Rental



ex. vat €40.65 €40.65 €44.72

inc. vat €49.19 €49.19 €54.11

ex. vat €44.72 €44.72 €48.78

inc. vat €54.11 €54.11 €59.02


Level Download Upload

eir Broadband Advanced 24576kbps Downstream / 768kbps Upstream

eir Broadband Advanced Unlimited 24576kbps Downstream / 768kbps Upstream

eir Fibre Advanced


eir Talk Component inc. vat ex. vat

eir Talk Weekend €29.51 €24.39

eir Talk Off-Peak€34.43 €28.46

eir Talk Anytime€44.27 €36.59

NOTE:

"Certain Mobile Operators" means Vodafone, O2, Hutchison 3, Tesco, eir Mobile only.

Monthly Limits

Bandwidth (up to)

30GB (Combined)

Unlimited

51200kbps Downstream / 15360kbps Upstream 30GB


Unlimited Weekend Local & National Calls

Unlimited Off-peak Local, National calls and 30 Off-

peak minutes to Certain Mobile Operators

Unlimited Anytime Local, National calls and 30

Anytime minutes to Certain Mobile Operators

The eir Broadband / eir Talk Bundles terms and conditions will apply together with the terms and conditions governing the customer’s use of the

components included in the bundle.

Unlimited

eir Broadband Level

eir Broadband Advanced / eir Fibre Advanced

eir Broadband Advanced Unlimited / eir Fibre Advanced

Unlimited

eir Broadband / eir Talk Bundles

(not available to new customers from 1st August 2014)

eir Talk Level

eir Talk

Weekend

eir Talk

Off-Peak

eir Talk

Anytime



eir Broadband / eircom Talktime Bundle

“The Company” means eir Limited, Registered as a Branch in Ireland Number 907674,

Incorporated in Jersey Number 116389 and any successor thereto;

"Customer" means a person with whom eir makes, has made or, is deemed to have an

agreement for the provision to such person of a telecommunications service and also means a

person to whom such service has been or, is being provided.

"Eligible Customers" mean telephone customers who avail of both an eircom Talktime facility

and an eir Broadband facility.

“Excluded Calls” means calls to other mobile operators not included in the package,

Chargecard calls, calls to the Eirpac service, calls to other packet switched networks, calls made

to Premium Rate Telephone Service, calls to Directory Enquiry Service, calls to certain Phone

Services, Teleconferencing calls, calls made by use of the Virtual Private Network Facility,

Operator Assisted Calls, FreeFone 1800 calls received by the customer, CallSave 1850 calls

received by the customer, LoCall 1890 calls received by the customer, non-geographic shortcall

calls received by the customer, calls made to the Local 0818 service; calls made by the

customer to CallSave 1850, SMS (Short Messaging Service) Calls made by the Customer, calls

made by the customer to LoCall 1890, calls made by the customer to UK FreeFone numbers e.g.

0800 and 0845 calls, calls made to Internet Access 1891, calls made to Internet Access 1892,

calls made to Flat Rate Internet Access 1893, calls made to Inmarsat, Iridium, EMSAT, calls to

VoIP 076 numbers and calls made to Skyphone mobile telephony systems. (The prices for these

excluded calls, and other eir products, can be found at www.eir.ie/pricing/ or by dialling eir at

1901)”

“VOIP” means Voice Over Internet Protocol using 076 prefix:

1. The Company may provide a facility in www.eir.ie/pricing referred to as “eircom Talktime

and broadband bundles” to eir customers who avail of both an eircom Talktime facility and an

eir Broadband facility whereby such customers may avail of discounted bundled rates on the

rates payable on certain eircom Talktime facilities and certain eir Broadband facilities. The

discounted bundled rates and the eircom Talktime and eir Broadband facilities to which they

apply are as set out as above. The Company may at its absolute discretion withdraw the

eircom Talktime and eir Broadband bundles from all or any customers.


https://www.eir.ie/group/pricing/



A copy of the eir Price List may be inspected at eir, 1 Heuston South Quarter, St John’s Road, Dublin 8, Ireland; by visiting www.eir.ie/pricing; or by contacting FreeFone 1901.

2. It shall be a condition of the application of the eircom Talktime and eir Broadband bundles

(the facility) that:

i. The Facility is only available to customers who avail of both an eircom Talktime

and an eir Broadband facility simultaneously.

ii. Usage of the Facility is deemed to be acceptance of the eircom Talktime and

broadband Bundle terms and conditions.

iii. In addition to these terms and conditions, the standard terms and conditions of

relevant eircom Talktime and eir Broadband facilities apply.

iv. The Facility is subject to a minimum 12 month contract period. The contract

period will be deemed to commence on the Initial Bill date. For the purposes of

this paragraph, the Initial Bill Date shall be the date on which the company

applies this Facility to the customer’s account.

3. Where the Facility is ceased during the minimum contract period, eir reserves the right to

charge the customer the monthly rental for the balance of the unexpired contract period. In

the event that the customer fails to return the modem within 14 days, eir reserves the right to

charge the customer the cost of the relevant modem as set out above.

4. A customer may cease this Facility without penalty up to 2 weeks after the Initial Bill Date.

5. The following business rules apply to customers wishing to avail of the Facility:

a) customer availing of a broadband promotion or part thereof is ineligible to avail of this

Facility until their Broadband promotion expires.

b) a customer availing of broadband connection promotion is eligible for the Facility.

c) a customer availing of an eircom Talktime promotion or part thereof is ineligible for the Facility discount until their current eircom Talktime promotion expires.

d) customers availing of split billing are not eligible for the Facility.

e) Customers availing of the eir Social Benefit Scheme are eligible for the Facility.




6. eir family bundle and eir friends bundle 6.1 The eir family bundle (eircom Talktime family & eir Broadband) and eir friends

bundle (eircom Talktime friends & eir Broadband) are made available as permanent

offers to those customers who sign up after the 21st April 2009. eir reserves the

right to amend the eir family bundle and eir friends bundle in accordance with

standard notification arrangements.

6.2 (i) Applicable only to current eircom Talktime Family customers who applied for

the Facility between the 6th of October 2008 and the 31st of March 2009:

eir may at its absolute discretion, without further notice to the customer,

withdraw the eir family facility from a customer account where the usage

of the Facility on the account exceeds 500 Anytime minutes per month of

calls to eir Mobile Customers.

(ii) Applicable only to current eircom Talktime Friends customers who applied

for the Facility between the 6th of October 2008 and the 31st of March 2009:

eir may at its absolute discretion, without further notice to the customer,

withdraw the eir friends facility from a customer account where the usage

of the Facility on the account exceeds 500 off-peak minutes per month of

calls to eir Mobile Customers.

6.3 (i) Applicable only to current eircom Talktime Family customers who applied for

the Facility after the 21st of April 2009: Applicable call rates are available as

above. Calls to eir Mobile in excess of 200 minutes per month of Anytime calls shall be chargeable as set out above.

(ii) Applicable only to current eircom Talktime Friends customers who applied for

the Facility after the 21st of April 2009: Applicable call rates are available as

above. Calls to eir Mobile in excess of 200 minutes per month of off-peak calls shall be chargeable as set out as above.

(iii) Applicable only to current eircom Talktime Family and eircom Talktime Friends

customers who applied for the Facility between the 6th of October 2008 and the

31st of March 2009: Applicable call rates are available in eircom Talktime Legacy Terms and Conditions.



7. eircom Talktime UK and eircom Talktime Anytime UK bundle.

i. The eircom Talktime UK and eircom Talktime Anytime UK bundles are made

available with an introductory discount as set out as above, which applies for the first

six months following uptake of the bundle.

ii. The bundles are made available subject to a 12 month contract term being applied to

the customer’s PSTN service and a 12 month contract term being applied to the

customer’s broadband service. For the avoidance of doubt, early cease charge(s)

will apply where either or both of these services are ceased within the minimum

contract period.

iii. Only 6 monthly instalments of the introductory discount may apply per account.

Customers availing of an eircom Talktime UK or eircom Talktime Anytime UK

bundle who change from an eircom Talktime UK bundle to an eircom Talktime Anytime UK bundle or vice versa or who change their Broadband bundle to one with

a different speed or NGB allowance within the initial 6 months will receive the

outstanding instalments of introductory discount up to no more than 6 instalments.

iv. Customers must remain on one of the eircom Talktime UK or eircom Talktime Anytime UK promotional bundles in order to avail of all 6 monthly instalments of the

introductory discount.

8. This Facility shall automatically cease on a customer’s account if the customer ceases to

avail of either the eircom Talktime or eir Broadband component of this Facility. In such

event, the provisions of clause 7 hereof shall apply, the customer shall continue to avail of

the component of the Facility which it has not ceased on the terms and conditions that

applied to that component prior to the implementation of this Facility on their account.

9. One month’s notice will be given to the Customer of any increase in either the charges for

calls made from the telecommunications line rented by the Customer or in the rentals for the

telecommunications line(s) or equipment. Full details of all eir’s current charges can be

obtained by visiting www.eir.ie/pricing or by contacting FreeFone 1901 (Residential

Customers).


https://www.eir.ie/


10. In the event of changes notified by eir to these terms and conditions, you may terminate this

Agreement, without charge, by serving notice in writing prior to the date of implementation of

such changes. You will be deemed to have accepted any implemented changes, by

continuing to use the Services.

11. Unless otherwise agreed or eir otherwise decides, all monies due to eir by the Customer

become payable as soon as an account or demand therefore is issued to the Customer.

Unless otherwise agreed or eir otherwise decides, payment shall be due within fourteen days

of the date of the issue of the account, unless otherwise stipulated within the Customer’s

direct debit agreement terms. The Customer can view their phone bill, the methods of

payment and make a payment by Laser/Visa Debit Card or set up a Direct Debit by visiting

www.eir.ie/bill. For Bill enquiries, Residential Customer can contact us on FreeFone 1901.

12. eir will try to resolve any dispute with the Customer as quickly as possible. All complaints

received by letter, fax or e-mail will be acknowledged within two working days of receipt. The

Customer will be provided with a unique reference number and advised of the expected

investigation and resolution timelines. Details of our complaint handling procedures and how

to log a complaint are set out in eir’s Customer Care Code of Practice for Complaint

Handling, which can be viewed by visiting www.eir.ie/codeofpractice. The Customer can

log a complaint by contacting FreeFone 1901 (Residential customers) or by sending a fax to

our Customer Care Centre at 1800 200 480. In the event the parties cannot agree the

Customer may refer the dispute to any recognised dispute resolution service in accordance

with the Customer Care Code of Practice for Complaint Handling.

13. These terms and conditions together with the eir General Terms and Conditions constitutes

the entire agreement between the parties in relation to the Facility.

14. The Customer can obtain further support or information on all available Residential Tariff Plans on www.eir.ie or by contacting FreeFone 1901.

Other Terms applicable: General Terms & Conditions: www.eir.ie/eir_General_Terms_and_Conditions.pdf

eircom Talktime: www.eir.ie/TalkTime

Broadband: www.eir.ie/broadband.pdf


http://support.eir.ie/bill/

http://support.eir.ie/article/codeofpractice

https://www.eir.ie/

https://www.eir.ie/opencms/export/sites/default/.content/pdf/pricing/eir_General_Terms_and_Conditions.pdf

https://www.eir.ie/opencms/export/sites/default/.content/pdf/pricing/Pt2.4.1.pdf

https://www.eir.ie/opencms/export/sites/default/.content/pdf/pricing/Part3.1.pdf


Dual Play Bundles

1

ex vat inc vat ex vat inc vat 3

€39.6694 €48.00 €43.8017 €53.00

ex vat inc vat

€43.8017 €53.00 €47.9339 €58.00 €45.4545 €55.00

2 €49.5868 €60.00

ex vat inc vat ex vat inc vat

€39.6694 €48.00 €43.8017 €53.00

€43.8017 €53.00 €47.9339 €58.00

4 5


€37.1901 €45.00 €45.4545 €55.00 €45.4545 €55.00 €49.5868 €60.00

€45.4545 €55.00 €53.7190 €65.00 €53.7190 €65.00 €57.8512 €70.00

€52.8926 €64.00 €61.1570 €74.00 €61.9835 €75.00 €66.1157 €80.00

€57.0248 €69.00 €65.2893 €79.00 €65.2893 €79.00 €69.4215 €84.00

eir Fibre Advanced eir Fibre Advanced

(unlimited)

eir Mobile 150

eir Mobile Unlimited eir Mobile Unlimited

Fixed Line & Mobileeir Talk Offpeak eir Talk Anytime

Broadband & Mobile

eir Mobile 150

eir Mobile 300 eir Mobile 300


Fixed Line & NGB Broadbandeir Talk Offpeak eir Talk Anytime

NGB Advanced

NGB Advanced Unlimited

eir Fibre Advanced


eir Consumer Multi Product Bundles(not available to new customers from 1st August 2014)

Fixed Line & eir Fibre Broadbandeir Talk Offpeak eir Talk Anytime

Broadband + TVeir Vision Essentialeir Fibre Advanced




Triple Play Bundles

1 2


€52.0661 €63.00 €56.1983 €68.00 €52.0661 €63.00 €56.1983 €68.00

€60.3306 €73.00 €64.4628 €78.00 €60.3306 €73.00 €64.4628 €78.00

€67.7686 €82.00 €71.9008 €87.00 €67.7686 €82.00 €71.9008 €87.00

€71.9008 €87.00 €76.0331 €92.00 €71.9008 €87.00 €76.0331 €92.00

€56.1983 €68.00 €60.3306 €73.00 €56.1983 €68.00 €60.3306 €73.00

€64.4628 €78.00 €68.5950 €83.00 €64.4628 €78.00 €68.5950 €83.00

€71.9008 €87.00 €76.0331 €92.00 €71.9008 €87.00 €76.0331 €92.00

€76.0331 €92.00 €80.1653 €97.00 €76.0331 €92.00 €80.1653 €97.00

3


€52.0661 €63.00 €56.1983 €68.00

€56.1983 €68.00 €60.3306 €73.00

4


€53.7190 €65.00 €61.9835 €75.00 €70.2479 €85.00 €73.5537 €89.00

€57.8512 €70.00 €66.1157 €80.00 €74.3802 €90.00 €77.6860 €94.00

eir Vision Essential

eir Mobile 500

Fixed Line + Broadband + TVeir Talk Offpeak eir Talk Anytime

eir Fibre Advanced


eir Mobile 150 eir Mobile 300 eir Mobile Unlimited


Mobile + Broadband + TV

eir Fibre Advanced


eir Consumer Multi Product Bundles(not available to new customers from 1st August 2014)

eir Talk Offpeak eir Talk Anytime eir Talk Offpeak eir Talk AnytimeFixed Line + eir Fibre

Broadband + Mobile

eir Fibre Advanced

eir Fibre Advanced

(unlimited)

Fixed Line + NGB

Broadband + Mobile

NGB Advanced

NGB Advanced

Unlimited

eir Mobile 150

eir Mobile 300

eir Mobile 500

eir Mobile Unlimited

eir Mobile 150

eir Mobile 300

eir Mobile 500




Quad Play Bundles


€61.9835 €75.00 €66.1157 €80.00

€70.2479 €85.00 €74.3802 €90.00

€77.6860 €94.00 €81.8182 €99.00

€81.8182 €99.00 €85.9504 €104.00

€66.1157 €80.00 €70.2479 €85.00

€74.3802 €90.00 €78.5124 €95.00

€81.8182 €99.00 €85.9504 €104.00

€85.9504 €104.00 €90.0826 €109.00 eir Mobile Unlimited


eir Fibre Advanced


Fixed Line + Broadband + Mobile +

TV

eir Talk Offpeak eir Talk Anytime

eir Mobile 150


(not available to new customers from 1st August 2014)eir Consumer Multi Product Bundles

eir Mobile 300

eir Mobile 500

eir Mobile 150

eir Mobile 300

eir Mobile 500



eir Broadband Components

Download Upload

eir Fibre Advanced


eir Mobile Components

inclusive minutes

inclusive texts

landline calls

eir Mobile and Meteor Calls

Internet

* unlimited eir Mobile calls have a fair usage ceiling of 45000 minutes

unlimited unlimited unlimited unlimited


150Mb 500Mb 500Mb 5Gb

150 300 500 unlimited

300 500 10000150

eir Mobile Component eir Mobile 150 eir Mobile 300 eir Mobile 500 eir Mobile Unlimited + Data

eir Talk Anytime Unlimited Anytime Local, National calls and 30 Anytime minutes to certain Mobile Operators

eir Vision Component

eir Vision Essential Base Pack - see eVision (part 11.1) on this price list for available options

Unlimited102400kbps / 20480kbps

eir Talk Components

eir Talk Off-Peak Unlimited Off-peak Local, National calls and 30 Off-peak minutes to certain Mobile Operators

eir Consumer Multi Product Bundles - Components

Monthly Limits


102400kbps / 20480kbps 30GB



eir Consumer Multi-Product Bundles

(legacy bundle not available to new eir customers from 1st August 2014) The Company may provide a Facility in the eir Price List (referred to as “eir Consumer Multi-Product Bundles Facility”, or “The Facility”) to the Company’s

customers who simultaneously avail of at least one instance of two or more of the

following Facilities – eir Talk Facility; eir broadband Facility; eir Mobile Facility; eir

Vision Facility. The Facility may be provided whereby such customers may avail of

discounted bundled rates on the rates payable on certain eir Talk, eir broadband, eir

Mobile and eir Vision facilities. The available discounted bundled rates and the eir

Talk, eir broadband, eir Mobile and eir Vision facilities to which they apply are as set

out above. By giving relevant notice in accordance with normal requirements, the

Company may at its absolute discretion withdraw any or all instances of the Facility

from any or all customers.

A copy of the Regulations may be inspected at eir, 1 Heuston South Quarter, St. John’s Road, Dublin 8, Ireland; by visiting www.eir.ie/pricing; or by contacting Freefone 1901. It shall be a condition of the application of the Facility that:

1. The Facility is only available to Customers who simultaneously avail of at

least one instance of two or more of the following: eir Talk Facility; eir

broadband Facility; eir Mobile Facility; eir Vision Facility. The only available

discounted bundle rates and the eir Talk, eir broadband, eir Mobile and eir

Vision facilities to which they apply are those as set out above.

2. Usage of the Facility is deemed to be acceptance of the Facility terms and

conditions.

3. In addition to these terms and conditions, the standard terms and conditions

of the relevant eir Talk, eir broadband, eir Mobile and eir Vision facilities

apply.




4. The Facility is made available subject to an18 month minimum contract term

(24 month minimum contract term may apply depending on the eir Mobile

handset chosen).For the avoidance of doubt, where any of the eir Talk, eir

broadband, eir Mobile or eir Vision services are ceased within the minimum

contract period the early cease charge(s) applicable to the service(s) ceased

will apply (see “Applicable Early Cease Charges” as outlined in table

below).Customers who wish to cease any of the eir Talk, eir broadband, eir

Mobile or eir Vision services and retain other remaining eir Talk, eir

broadband, eir Mobile or eir Vision services, may by contacting the Company

by telephone or in writing apply to have their bundle changed to a bundle

relevant to the service(s) they wish to retain, if available as set out above,

subject to commencing a new 18 or 24 month contract on the retained

service(s) and subject to payment of any early cease charge(s) applicable to

the service(s) ceased. Unless the Customer avails of an alternative bundle

the Customer shall continue to avail of the component(s) of the Facility which

it has not ceased on the terms and conditions that apply to those

components, at undiscounted prices and subject to the remainder of the

minimum contract term of the original bundle.

i. ii.

5. In the event that the Customer ceases within the minimum contract period

and fails to return any supplied eir broadband modem within 14 days, the

Company reserves the right to charge the customer the cost of the

modem as defined in the eir Price List.

Ceasing Product Applicable Early Cease Charge Treatment ECC Daily Rate (€ @ 0% VAT) ECC Cap (€ @ 0% VAT)

eFibre Advanced ECC daily rate multiplied by number of days outstanding on minimum contract or ECC cap, whichever is lesser. 0.65 150

eFibre Advanced Unlimited ECC daily rate multiplied by number of days outstanding on minimum contract or ECC cap, whichever is lesser. 0.65 150

eir Talk Anytime ECC daily rate multiplied by number of days outstanding on minimum contract or ECC cap, whichever is lesser. 0.60 100

eir Talk Offpeak ECC daily rate multiplied by number of days outstanding on minimum contract or ECC cap, whichever is lesser. 0.60 100

eir Broadband Advanced ECC daily rate multiplied by number of days outstanding on minimum contract or ECC cap, whichever is lesser. 0.65 150

eir Broadband Advanced Unlimited ECC daily rate multiplied by number of days outstanding on minimum contract or ECC cap, whichever is lesser. 0.65 150

eVision Essential ECC daily rate multiplied by number of days outstanding on minimum contract or ECC cap, whichever is lesser. 0.2682 150

eir Mobile150 ECC daily rate multiplied by number of days outstanding on minimum contract. 0.5420 Not Applicable



eir Mobile Unlimited+Data ECC daily rate multiplied by number of days outstanding on minimum contract. 1.4634 Not Applicable

Applicable Early Cease Charges




i. Customers availing certain promotions may be ineligible to avail of this

Facility until such time as said promotion(s) have expired or are removed upon agreement with the customer.

ii. Customers availing of Split Billing are not eligible for the Facility.

7. The Facility shall automatically cease on a Customer’s account if the

Customer ceases to avail of any of the eir Talk, eir broadband, eir Mobile or

eir Vision components of the Facility. In such event,

i. The provisions of clause 5 hereof shall apply where applicable.

ii. Unless the Customer avails of an alternative bundle the Customer

shall continue to avail of the component(s) of the Facility which it has

not ceased on the terms and conditions that apply to those

components, subject to the remainder of the minimum contract term of

the original bundle. In such event the Customer may, by contacting

the Company by telephone or in writing, apply to avail of the bundle

Facility relevant to the service(s) they wish to retain, if available as set

out above, subject to commencing a new 18 month contract on the

retained service(s) and subject to payment of any early cease

charge(s) applicable if the service(s) is / are ceased in accordance

with clause 4 above.

8. A Customer may change their bundle by availing of a new eir Talk, eir

broadband, eir Mobile or eir Vision Facility subject to commencing a new

minimum contract as applicable to the bundle to which they move.

9. Where a Customer avails of more than one instance of a service as part of

their bundle the applicable minimum contract terms applies to each instance.

Where a Customer agrees to enter into a new minimum contract term in

respect of any instance of a service that forms part of their bundle, that

contract term may supersede the original bundle contract minimum term in

respect of that service.



10. Where the Customer changes from one of the eir Consumer Multi-Product

Bundles to another, the benefits applicable to the ceased bundle shall apply

on a pro-rata basis to the new bundle as per the date on which the change

was made.

11. For bill display purposes, the costs of individual rated items may be shown

rounded to the nearest whole cent based on standard rounding. An

adjustment may be applied to the bill in order to reconcile any difference

between the total of the rounded values shown and the applicable total based

on the actual unrounded cost of individual items.

12. One month’s notice will be given to the Customer of any increase in either the

charges for calls made from the telecommunications line rented by the

Customer or in the rentals for the telecommunications line(s) or equipment.

Full details of all eir’s current charges can be obtained by visiting

www.eir.ie/pricing or by contacting Freefone 1901 (Residential Customers)

13. In the event of changes notified by the Company to these terms and

conditions, the Customer may terminate the Agreement without charge, by

serving notice in writing prior to the date of implementation of any such

changes. The Customer shall be deemed to have accepted any implemented

changes, by continuing to use the Services.

14. Unless otherwise agreed or eir otherwise decides, all monies due to the

Company by the Customer become payable as soon as an account or a

demand is issued to the Customer. Unless otherwise agreed or the Company

otherwise decides, payment shall be due within fourteen days of the date of

the issue of the account, unless otherwise stipulated within the Customer’s

direct debit agreement terms. The Customer can view their phone bill, the

methods of payment and make a payment by Laser/Visa Debit Card or set up

a Direct Debit by visiting www.eir.ie/bill. For Bill enquiries, Residential

Customer can contact us on Freefone 1901.





15. The Company will try to resolve any dispute with the Customer as quickly as

possible. All complaints received by letter, fax or e-mail will be acknowledged

within two working days of receipt. The Customer will be provided with a

unique reference number and advised of the expected investigation and

resolution timelines. Details of our complaint handling procedures and how to

log a complaint are set out in eir’s Customer Care Code of Practice for

Complaint Handling, which can be viewed by visiting

www.eir.ie/codeofpractice. The Customer can log a complaint by contacting

Freefone 1901 (Residential customers) or by sending a fax to our Customer

Care Centre at 1800 200 480. In the event the parties cannot agree the

Customer may refer the dispute to any recognised dispute resolution service

in accordance with the Customer Care Code of Practice for Complaint

Handling.

16. These terms and conditions together with the Company’s General Terms and

Conditions constitute the entire agreement between the parties in relation to

the Facility.

17.

Terms and Conditions (where applicable)

General Terms & Conditions : www.eir.ie/eir_General_Terms_and_Conditions.pdf

eir Talk : www.eir.ie/Pt2.4.6.pdf

Broadband : http://www.eir.ie/broadband.pdf

eir Vision : www.eir.ie/eirVision.pdf

eir Mobile : www.eir Mobile.ie/terms/

The Customer can obtain further support or information on all available Residential Tariff Plans on www.eir.ie or by contacting Freefone 1901.




https://www.eir.ie/opencms/export/sites/default/.content/pdf/pricing/pt2.4.6.pdf


https://www.eir.ie/opencms/export/sites/default/.content/pdf/pricing/Pt11.1.pdf

https://www.eir.ie/termsandconditions/



Dual Play Bundles

1

ex vat inc vat ex vat inc vat 3

€39.6694 €48.00 €43.8017 €53.00

ex vat inc vat

€43.8017 €53.00 €47.9339 €58.00 €45.4545 €55.00

2 €49.5868 €60.00


€39.6694 €48.00 €43.8017 €53.00

€43.8017 €53.00 €47.9339 €58.00

4 5


€37.1901 €45.00 €45.4545 €55.00 €43.8017 €53.00 €47.9339 €58.00

€45.4545 €55.00 €53.7190 €65.00 €52.0661 €63.00 €56.1983 €68.00

€52.8926 €64.00 €60.1627 €74.00 €59.5041 €72.00 €63.6364 €77.00

€57.0248 €69.00 €65.2893 €79.00 €63.6364 €77.00 €67.7686 €82.00

eir Fibre Advanced eir Fibre Advanced

(unlimited)

eir Mobile 150

eir Mobile Unlimited eir Mobile Unlimited

Fixed Line & Mobileeir Talk Offpeak eir Talk Anytime

Broadband & Mobile

eir Mobile 150



Fixed Line & NGB Broadbandeir Talk Offpeak eir Talk Anytime

NGB Advanced

NGB Advanced Unlimited

eir Fibre Advanced


eir Consumer Multi Product Bundles

(available to customers who signed contracts between 1st August and 5th Novemeber 2014)

Fixed Line & eir Fibre Broadbandeir Talk Offpeak eir Talk Anytime

Broadband + TVeir Vision Essentialeir Fibre Advanced


(effective from 06/11/14) (For customers who signed contracts between 1st August and 5th Novemeber 2014) Page 21


Triple Play Bundles

1 2


€52.0661 €63.00 €56.1983 €68.00 €52.0661 €63.00 €56.1983 €68.00

€60.3306 €73.00 €64.4628 €78.00 €60.3306 €73.00 €64.4628 €78.00

€67.7686 €82.00 €71.9008 €87.00 €67.7686 €82.00 €71.9008 €87.00

€71.9008 €87.00 €76.0331 €92.00 €71.9008 €87.00 €76.0331 €92.00

€56.1983 €68.00 €60.3306 €73.00 €56.1983 €68.00 €60.3306 €73.00

€64.4628 €78.00 €68.5950 €83.00 €64.4628 €78.00 €68.5950 €83.00

€71.9008 €87.00 €76.0331 €92.00 €71.9008 €87.00 €76.0331 €92.00

€76.0331 €92.00 €80.1653 €97.00 €76.0331 €92.00 €80.1653 €97.00

3


€52.0661 €63.00 €56.1983 €68.00

€56.1983 €68.00 €60.3306 €73.00

4


€52.0661 €63.00 €60.3306 €73.00 €67.7686 €82.00 €71.9008 €87.00

€56.1983 €68.00 €64.4628 €78.00 €71.9008 €87.00 €76.0331 €92.00


eir Mobile 500

Fixed Line + Broadband + TVeir Talk Offpeak eir Talk Anytime

eir Fibre Advanced


eir Mobile 150 eir Mobile 300 eir Mobile Unlimited


Mobile + Broadband + TV

eir Fibre Advanced




eir Talk Offpeak eir Talk Anytime eir Talk Offpeak eir Talk AnytimeFixed Line + eir Fibre

Broadband + Mobile

eir Fibre Advanced

eir Fibre Advanced

(unlimited)

Fixed Line + NGB

Broadband + Mobile

NGB Advanced

NGB Advanced

Unlimited

eir Mobile 150

eir Mobile 300

eir Mobile 500


eir Mobile 150

eir Mobile 300

eir Mobile 500




Quad Play Bundles


€61.9835 €75.00 €66.1157 €80.00

€70.2479 €85.00 €74.3802 €90.00

€77.6860 €94.00 €81.8182 €99.00

€81.8182 €99.00 €85.9504 €104.00

€66.1157 €80.00 €70.2479 €85.00

€74.3802 €90.00 €78.5124 €95.00

€81.8182 €99.00 €85.9504 €104.00

€85.9504 €104.00 €90.0826 €109.00 eir Mobile Unlimited


eir Fibre Advanced




Fixed Line + Broadband + Mobile +

TV

eir Talk Offpeak eir Talk Anytime

eir Mobile 150


eir Mobile 300

eir Mobile 500

eir Mobile 150

eir Mobile 300

eir Mobile 500



eir Broadband Components

Download Upload

eir Fibre Advanced


eir Mobile Components

inclusive minutes

inclusive texts

landline calls

eir Mobile Calls

Internet

* unlimited eir Mobile calls have a fair usage ceiling of 45000 minutes


unlimited unlimited unlimitedunlimited

150Mb 500Mb 500Mb 5Gb

500 10000

eir Mobile 150

150 300 500 unlimited

150 300

eir Vision Essential Base Pack - see eVision (part 11.1) on this price list for available options

eir Mobile Component eir Mobile 300 eir Mobile 500 eir Mobile Unlimited + Data

eir Talk Off-Peak Unlimited Off-peak Local, National calls and 30 Off-peak minutes to certain Mobile Operators

eir Talk Anytime Unlimited Anytime Local, National calls and 30 Anytime minutes to certain Mobile Operators

eir Vision Component

102400kbps / 20480kbps 30GB

102400kbps / 20480kbps Unlimited

eir Talk Components



Monthly Limits




eir Consumer Multi-Product Bundles (legacy bundle for customers who signed contracts between 1st August 2014 and 5th

November 2014) The Company may provide a Facility in the eir Price List (referred to as “eir Consumer Multi-Product Bundles Facility”, or “The Facility”) to the Company’s

customers who simultaneously avail of at least one instance of two or more of the

following Facilities – eir Talk Facility; eir broadband Facility; eir Mobile Facility; eir

Vision Facility. The Facility may be provided whereby such customers may avail of

discounted bundled rates on the rates payable on certain eir Talk, eir broadband, eir

Mobile and eir Vision facilities. The available discounted bundled rates and the eir

Talk, eir broadband, eir Mobile and eir Vision facilities to which they apply are as set

out above. By giving relevant notice in accordance with normal requirements, the

Company may at its absolute discretion withdraw any or all instances of the Facility

from any or all customers.

A copy of the Regulations may be inspected at eir, 1 Heuston South Quarter, St. John’s Road, Dublin 8, Ireland; by visiting www.eir.ie/pricing; or by contacting Freefone 1901. It shall be a condition of the application of the Facility that:

1. The Facility is only available to Customers who simultaneously avail of at

least one instance of two or more of the following: eir Talk Facility; eir

broadband Facility; eir Mobile Facility; eir Vision Facility. The only available

discounted bundle rates and the eir Talk, eir broadband, eir Mobile and eir

Vision facilities to which they apply are those as set out above.

2. Usage of the Facility is deemed to be acceptance of the Facility terms and

conditions.

3. In addition to these terms and conditions, the standard terms and conditions

of the relevant eir Talk, eir broadband, eir Mobile and eir Vision facilities

apply.


(available to customers who signed contracts between 1st August and 5th November 2014)



4. The Facility is made available subject to an18 month minimum contract term

(24 month minimum contract term may apply depending on the mobile

handset chosen). For the avoidance of doubt, where any of the eir Talk, eir

broadband, eir Mobile or eir Vision services are ceased within the minimum

contract period the early cease charge(s) applicable to the service(s) ceased

will apply (see “Applicable Early Cease Charges” as outlined in table

below).Customers who wish to cease any of the eir Talk, eir broadband, eir

Mobile or eir Vision services and retain other remaining eir Talk, eir

broadband, eir Mobile or eir Vision services, may by contacting the Company

by telephone or in writing apply to have their bundle changed to a bundle

relevant to the service(s) they wish to retain, if available as set out above,

subject to commencing a new 18 or 24 month contract on the retained

service(s) and subject to payment of any early cease charge(s) applicable to

the service(s) ceased. Unless the Customer avails of an alternative bundle

the Customer shall continue to avail of the component(s) of the Facility which

it has not ceased on the terms and conditions that apply to those

components, at undiscounted prices and subject to the remainder of the

minimum contract term of the original bundle.

i. ii.

5. In the event that the Customer ceases within the minimum contract period

and fails to return any supplied eir broadband modem within 14 days, the

Company reserves the right to charge the customer the cost of the

modem as defined in the eir Price List.

Ceasing Product Applicable Early Cease Charge Treatment ECC Daily Rate (€ @ 0% VAT) ECC Cap (€ @ 0% VAT)

eFibre Advanced ECC daily rate multiplied by number of days outstanding on minimum contract or ECC cap, whichever is lesser. 0.65 150

eFibre Advanced Unlimited ECC daily rate multiplied by number of days outstanding on minimum contract or ECC cap, whichever is lesser. 0.65 150

eir Talk Anytime ECC daily rate multiplied by number of days outstanding on minimum contract or ECC cap, whichever is lesser. 0.60 100

eir Talk Offpeak ECC daily rate multiplied by number of days outstanding on minimum contract or ECC cap, whichever is lesser. 0.60 100

eir Broadband Advanced ECC daily rate multiplied by number of days outstanding on minimum contract or ECC cap, whichever is lesser. 0.65 150

eir Broadband Advanced Unlimited ECC daily rate multiplied by number of days outstanding on minimum contract or ECC cap, whichever is lesser. 0.65 150

eir Vision Essential ECC daily rate multiplied by number of days outstanding on minimum contract or ECC cap, whichever is lesser. 0.2682 150




eir Mobile Unlimited+Data ECC daily rate multiplied by number of days outstanding on minimum contract. 1.4634 Not Applicable

Applicable Early Cease Charges





i. Customers availing certain promotions may be ineligible to avail of this

Facility until such time as said promotion(s) have expired or are removed upon agreement with the customer.

ii. Customers availing of Split Billing are not eligible for the Facility.

7. The Facility shall automatically cease on a Customer’s account if the

Customer ceases to avail of any of the eir Talk, eir broadband, eir Mobile or

eir Vision components of the Facility. In such event,

i. The provisions of clause 5 hereof shall apply where applicable.

ii. Unless the Customer avails of an alternative bundle the Customer

shall continue to avail of the component(s) of the Facility which it has

not ceased on the terms and conditions that apply to those

components, subject to the remainder of the minimum contract term of

the original bundle. In such event the Customer may, by contacting

the Company by telephone or in writing, apply to avail of the bundle

Facility relevant to the service(s) they wish to retain, if available as set

out above, subject to commencing a new 18 month contract on the

retained service(s) and subject to payment of any early cease

charge(s) applicable if the service(s) is / are ceased in accordance

with clause 4 above.

8. A Customer may change their bundle by availing of a new eir Talk, eir

broadband, eir Mobile or eir Vision Facility subject to commencing a new

minimum contract as applicable to the bundle to which they move.

9. Where a Customer avails of more than one instance of a service as part of

their bundle the applicable minimum contract terms applies to each instance.

Where a Customer agrees to enter into a new minimum contract term in

respect of any instance of a service that forms part of their bundle, that

contract term may supersede the original bundle contract minimum term in

respect of that service.




10. Where the Customer changes from one of the eir Consumer Multi-Product

Bundles to another, the benefits applicable to the ceased bundle shall apply

on a pro-rata basis to the new bundle as per the date on which the change

was made.

11. For bill display purposes, the costs of individual rated items may be shown

rounded to the nearest whole cent based on standard rounding. An

adjustment may be applied to the bill in order to reconcile any difference

between the total of the rounded values shown and the applicable total based

on the actual unrounded cost of individual items.

12. One month’s notice will be given to the Customer of any increase in either the

charges for calls made from the telecommunications line rented by the

Customer or in the rentals for the telecommunications line(s) or equipment.

Full details of all eir’s current charges can be obtained by visiting

www.eir.ie/pricing or by contacting Freefone 1901 (Residential Customers)

13. In the event of changes notified by the Company to these terms and

conditions, the Customer may terminate the Agreement without charge, by

serving notice in writing prior to the date of implementation of any such

changes. The Customer shall be deemed to have accepted any implemented

changes, by continuing to use the Services.

14. Unless otherwise agreed or eir otherwise decides, all monies due to the

Company by the Customer become payable as soon as an account or a

demand is issued to the Customer. Unless otherwise agreed or the Company

otherwise decides, payment shall be due within fourteen days of the date of

the issue of the account, unless otherwise stipulated within the Customer’s

direct debit agreement terms. The Customer can view their phone bill, the

methods of payment and make a payment by Laser/Visa Debit Card or set up

a Direct Debit by visiting www.eir.ie/bill. For Bill enquiries, Residential

Customer can contact us on Freefone 1901.






15. The Company will try to resolve any dispute with the Customer as quickly as

possible. All complaints received by letter, fax or e-mail will be acknowledged

within two working days of receipt. The Customer will be provided with a

unique reference number and advised of the expected investigation and

resolution timelines. Details of our complaint handling procedures and how to

log a complaint are set out in eir’s Customer Care Code of Practice for

Complaint Handling, which can be viewed by visiting

www.eir.ie/codeofpractice. The Customer can log a complaint by contacting

Freefone 1901 (Residential customers) or by sending a fax to our Customer

Care Centre at 1800 200 480. In the event the parties cannot agree the

Customer may refer the dispute to any recognised dispute resolution service

in accordance with the Customer Care Code of Practice for Complaint

Handling.

16. These terms and conditions together with the Company’s General Terms and

Conditions constitute the entire agreement between the parties in relation to

the Facility.

Terms and Conditions (where applicable)

General Terms & Conditions: www.eir.ie/eir_General_Terms_and_Conditions.pdf

eir Talk: www.eir.ie/Pt2.4.6.pdf

Broadband: http://www.eir.ie/broadband.pdf

eir Vision: www.eir.ie/eirVision.pdf

eir Mobile: www.eir Mobile.ie/terms/

The Customer can obtain further support or information on all available Residential Tariff Plans on www.eir.ie or by contacting Freefone 1901.





https://www.eir.ie/opencms/export/sites/default/.content/pdf/pricing/pt2.4.6.pdf


https://www.eir.ie/opencms/export/sites/default/.content/pdf/pricing/Pt11.1.pdf

https://www.eir.ie/termsandconditions/


bundles not on sale to eir customers · free. eircom talktime friends unlimited off-peak local,...

Documents