APMG International Webinar

Building your credibility to lead changeMonday 15 September 2014 / 13:00 BST (London, UK)

Presenter: Melanie Franklin, AgileChangeManagement Ltd

SUPPORTING WEBINAR RECORDING AVAILABLE AT: WWW.APMG-INTERNATIONAL.COM/WEBINARS

Agenda

• Welcome & introduction– Mark Constable, APMG International

• A recipe for effective Change Management– Melanie Franklin

AgileChangeManagement Limited

• Q&A

• Further information

• Close

About APMG International

• Global examination & accreditation institute• Examination Institute (EI) for the AXELOS Global Best Practice

portfolio (ITIL®, PRINCE2®, MSP®, etc)• Extensive portfolio of professional management certification

schemes aimed at improving business processes, capability and results

• Work with key industry partners (e.g. AXELOS, IAITAM, IPMA, ISACA, itSMF, DSDM Consortium) to promote best practice

• 300+ Accredited Training (ATOs) and Consulting (ACOs) organizations with 1500+ approved trainers and consultants

• 18000+ candidates per month• Full details at www.APMG-International.com

Your presenter….

Melanie Franklin has been responsible for the successful delivery of effective change and for creating environments that support transformational change for over twenty years. She was awarded Accredited Change Manager status by the Change Management Institute in 2013 and her 8th book, ‘Agile Change Management’ was published by Kogan Page in March 2014.

Moderator

Mark Constable is a Marketing Executive at APMG-International with over 8 years experience at the company.

Objectives

1. Setting the scene by reviewing the importance of change leadership skills to organisations today

2. Understanding what is meant capability when leading change and how to develop build upon your knowledge, skills and experience to grow your credibility and capability

agilechangemanagement.co.uk © 2014

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Growing importance of change management knowledge and skills

agilechangemanagement.co.uk © 2014

So much change, so little time!

• Regulatory changes 37%• Increasing competition 33%• New technology 32%• New customer needs 31%• Industry consolidation 28%http://images.forbes.com/forbesinsights/StudyPDFs/Medidata_Transformational_Change_REPORT.pdf

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Evolving view of change management

agilechangemanagement.co.uk © 2014

Organisational Design led change initiatives

•Centrally defined transition activities

•Strategically aligned•Re-structuring•Job re-design

Project Close and Handover•Transition left to business

•Tactical, not strategic•Project deliverables handed

to users•Training of some users

Transformation regarded as essential function•Centrally designed, locally implemented

•All projects, programmes and change initiatives included

Delivery of tangiblechange elements

Transformation via implementationAnd transition activities

Design

Develop

Test

Transition always included

agilechangemanagement.co.uk © 2014

Implementation matters:http://www.mckinsey.com/insights/operations/why_implementation_matters

Handover

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Change integral to roles now

• Defining, managing delivery of the implementation plans, definition and implementation of controls focused on the agreed deliverables & services levels

• Ensuring all recruitment, training and colleague implications are key considerations within the plans

• Develop business benefits management framework• Working across a portfolio of complex programmes, you’ll implement

the overall transformation of the company. • You’ll manage the transfer and redesign of services from existing to

new operating model for the company • Responsible for managing cultural change, influence key stakeholders,

and contribute to strategy – you must have change capacity and excellent people influencing skills since there will be resistance internally.

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Transformation is a growing business!

agilechangemanagement.co.uk © 2014

Change capability = competitive advantage

• BCS (Chartered Institute of IT) – 26% of respondents rated change management as the top skill

• Conference Board - CEO Challenges 2014: change leadership• CIPD – “57% of organisations will concentrate on changing

organisational culture in 2014”• PWC 16th Global CEO Survey - “threats to business just keep

coming, the only way to survive is for organisations to become agile and adaptable”

• IBM 2012 Global CEO Study – 84% of organisations that outperform peers in revenue growth and profitability ‘translate insights into action better than their peers’

• More sources - http://www.agilechangemanagement.co.uk/wp-content/uploads/2014/05/Useful-sources-of-change-management-information.pdf

agilechangemanagement.co.uk © 2014

Examples of change capability

agilechangemanagement.co.uk © 2014

http://www.agilechangemanagement.co.uk/blog/apm-sig-engaging-change/

http://www.agilechangemanagement.co.uk/blog/harriet-green-advises-transformation/

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Change Management as a recognised profession

agilechangemanagement.co.uk © 2014

Increasing professionalism

19721969 20112004 2014

agilechangemanagement.co.uk © 2014

http://www.apm.org.uk/group/enabling-change-sig?view=pages

http://www.acmpglobal.org/

https://www.change-management-institute.com/

2013

Increasing popularity of qualifications

agilechangemanagement.co.uk © 2014

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Importance of credibility as a core attribute of successful change practitioners

agilechangemanagement.co.uk © 2014

agilechangemanagement.co.uk © 2014

AuthorityConfidence

IntegrityHonesty

Energy

PassionPositivityEnthusiasm

Knowledge

Track record

Experience

Self-belief

Know-how

Resilience

Building your capability to lead change

agilechangemanagement.co.uk © 2014

http://www.agilechangemanagement.co.uk/videogallery/building-your-capability-to-lead-change/

Personality

Context

Expertise

Empathy

Education is a virtuous circle

agilechangemanagement.co.uk © 2014

Empathy

EQ•Self awareness•Self management•Social awareness•Relationship management

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What will I learn on the Change Management Foundation and Practitioner course?

agilechangemanagement.co.uk © 2014

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Who will benefit?

Those who know a change I coming

and that they will have to lead their teams through it

Experienced project and programme managers

who want an appreciation of what change

management involves

Experienced change professionals who want

recognition of their knowledge and

experience

Those with some knowledge of change

management who want a deeper and more formal

understanding to develop their career

Supporting individuals through change

MBTI

Building effective change teams

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Aligning change to organisational culture

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Leading Change

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Benefits of the change course http://www.agilechangemanagement.co.uk/blog/change-management-course-is-practical/

Further information

• APMG-International website:– www.apmg-international.com

• APMG Change Management qualification scheme– www.apmg-international.com/ChangeManagement

• “Making Sense of Change Management” (recommended reading)– www.apmg-businessbooks.com

• Melanie

http://www.linkedin.com/company/apmg-international @APMG_Inter

melanie@agilechangemanagement.co.uk

www.agilechangemanagement.co.uk

http://uk.linkedin.com/in/melaniefranklin1/

AgileCM

@AgileMelanie

Want to hear more from Melanie?

When: Thursday 18 September / 13:00 BST (London, UK)

Register at: apmg-international.com/webinars