building user guide templates

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BUILDING USER GUIDE

Building user guide templateInsert picture of your building in box

Address:

Responsibilityof:

Position:

Building User Guide IssueNumber:

Date:

This Building User Guide should bekept at all times in:

le!troni! "ersion lo!ated at:

Prepared by:

BUILDING MANUALS AND BUILDING USER

GUIDES 1

© BSRIA BG 26/2011



BUILDING USER GUIDE

#$NTNT%

11 BUILDING SERVICES INFORMATION 5

1.1 General !"l#"n$ "n%&r'a("&n 51.2 B!"l#"n$ en)"r&n'en( *1.+ L"%(, an# e,-ala(&r, *1. Se-!r"( ,,(e' 10

2 EMERGENC INFORMATION 12

2.1 F"re re,&n,e an# alar' ,,(e' 122.2 F"re e)a-!a("&n r&-e#!re, 122.+ F"r,( a"# 1+

+ BUILDING UTILIT AND ENVIRONMENTAL INFORMATION 1

+.1 O)er)"e &% -&'an &l"- an# ra-("-e, 1+.2 Ener$ an# en)"r&n'en(al ,(ra(e$ 1+.+ Ann!al !"l#"n$ ener$ -&n,!'("&n 15+. Ener$ -&n,er)a("&n 15+.5 Me-3an"-al 16

+.6 Ele-(r"-al 16+.4 C&''!n"-a("&n, 14

ATER MANAGEMENT 1

.1 a(er ,(ra(e$ 1.2 D&'e,("- a(er 1*

5 MATERIALS AND ASTE MANAGEMENT 20

5.1 Ma(er"al, !r-3a,"n$ &l"- 205.2 a,(e 'ana$e'en( &l"- 20

6 TRANS7ORT FACILITIES 21

6.1 Tran,&r( 216.2 7ar8"n$ 21

4 REFIT AND REARRANGEMENT CONSIDERATIONS 22

4.1 Re9:( !"l#"n$/!"l#"n$ ,e-("&n, 224.2 Re9arran$e'en(/a##"("&n &% %!rn"(!re 2+

RE7ORTING 7ROVISION 2

.1 Re&r("n$ r&-e#!re, 2.2 Re,&n,"le ar("e, 25

* TRAINING 26

*.1 C&'!l,&r (ra"n"n$ 26*.2 A##"("&nal (ra"n"n$ 26

2 BUILDING MANUALS AND BUILDING USER GUIDES

© BSRIA BG 26/2011



BUILDING USER GUIDE

BUI&DING U%R GUID PURP$%

T3e B!"l#"n$ U,er G!"#e r&)"#e, (3e en# !,er,/&--!an(, &% (3e !"l#"n$ "(3 a,"'le; <!"-8 an# ea, $!"#e (& (3e e)er#a %!n-("&n, &% (3e !"l#"n$ "n &r#er (&en,!re a ,a%e an# 3eal(3 &r8 en)"r&n'en( 3"le -&'l"'en("n$ (3e e=-"en(&era("&n &% (3e !"l#"n$ (& (3e %!ll &(en("al r&)"#e# (3e #e,"$n.

T3e r&#!-("&n &% a B!"l#"n$ U,er G!"#e "n -&n>!n-("&n "(3 (3e B!"l#"n$ Man!ala,e# &n (3e,e BSRIA $!"#el"ne, "ll 'ee( rele)an( BREEAM -re#"( re<!"re'en(,."(3"n (3e Man -re#"(; (3e -r"(er"a rela("n$ (& (3e,e #&-!'en(, are a '"n"'!',(an#ar# re<!"re# %&r )ar"&!, BREEAM ra("n$, #een#"n$ &n 3"-3 ,-3e'e (3ea,,e,,'en( ", e"n$ -arr"e# &!( !n#er. In '&,( -a,e, (3", al"e, (& e?-ellen( &re((er ra("n$,; !( ,&'e "n(erna("&nal ,-3e'e, re<!"re (3e -re#"( %&r $&&# &re((er ra("n$,.

I( ", "n(en#e# (3a( (3e B!"l#"n$ Man!al "ll %&-!, &n "n%&r'a("&n (3a( ", rele)an((& (3e !"l#"n$ an# "(, &era("&n@ 3"le (3e B!"l#"n$ U,er G!"#e "ll %&-!, &n"n%&r'a("&n rela("n$ (& (3e 'ana$e'en( &% e&le an# 3& (3e "n(era-( "(3 (3e!"l#"n$. F&r e?a'le; "n%&r'a("&n &n 3& (& ,3!( #&n (3e 'a"n $a, ,!l "n

(3e e)en( &% a $a, lea8 ,3&!l# e "n-l!#e# "n (3e B!"l#"n$ Man!al an#"n%&r'a("&n &n (3e &--!an(, :re e)a-!a("&n r&-e#!re, "n-l!#e# "n (3e B!"l#"n$U,er G!"#e.

"(3 (3e $a (3a( &%(en e?",(, e(een (3e #e,"$n -&n-e( an# (3e &era(&r,!n#er,(an#"n$ &% 3& (3e !"l#"n$ &r8,; (3e B!"l#"n$ Man!al an# B!"l#"n$ U,erG!"#e &er (3e &&r(!n"( (& -l&,e (3", $a; an# "n #&"n$ ,& re#!-e e?-e,,")eener$ !,e an# "n-rea,e# 'a"n(enan-e -&,(,.


GUIDES +

© BSRIA BG 26/2011



BUILDING USER GUIDE

BUI&DING U%R GUID UPDAT% AND R'I(%

This user guide should be reviewed six monthly/annually (delete as necessary)and updated when changes to structure, layout, fabric or services of the buildinghave been made. Any changes to the document including removal or adding of

pages should be recorded.

Re"ie)date

Des!ription andupdates*!hanges

Pages updated orremo"ed

+a!ilities managersignature

BUILDING MANUALS AND BUILDING USER GUIDES

© BSRIA BG 26/2011



B U I L D

I N G S E R V I C E S

BUILDING USER GUIDE

, BUI&DING %R'I#% IN+$R-ATI$N

,., GNRA& BUI&DING IN+$R-ATI$N

rovide a general description of the building, location, design features, servicesand local infrastructure/amenities available. rovide a !re"arrival pac#$ or listof information to be passed on to planned visitors/contractors/new sta%telephonically, electronically or by post as appropriate, when boo#ing anappointment. Also provide details of any shared facilities including who hasaccess to these, when, why and how. &or example in a multi storey buildingwhere tenants have independent sections served by independent services, buthave shared access via lifts and stairwells, or a business par# with sharedsecurity access to communal visitor par#ing and dedicated tenant par#ing.

Building des!ription

Insert your picture here Insert your picture here

&o!ation map


GUIDES 5

© BSRIA BG 26/2011



B UI L DI N G S E R V I C E S

BUILDING USER GUIDE

General /oor plan 0 +irst /oor


© BSRIA BG 26/2011



B U I L D


BUILDING USER GUIDE

General /oor plan 0 Ground /oor


GUIDES 4

© BSRIA BG 26/2011




BUILDING USER GUIDE

General site plan

'isitor information

Building shared fa!ilities

BUILDING MANUALS AND BUILDING USER GUIDES

© BSRIA BG 26/2011



B U I L D


BUILDING USER GUIDE

,.1 BUI&DING N'IR$N-NT

Include details on heating, cooling, ventilation, lighting and acoustics. Alsoinclude a brief description of distribution/attenuation method(s) and positioningof units (walls, 'oor, or ceiling). rovide a 'oor plan showing main control pointlocations and state the maximum and minimum set points, operational times,override/alternate settings. Also provide a brief description on who should adustthe temperatures on the main controls and how to and when to adust the

temperatures on main controls, and details of one and or local user controlsettings such as T*+s on radiators, and detail optimum settings for ecientoperation.

lementdes!ription

Distribution*attenuation method Photos

Temperature !ontrol Photos

Time s!hedule

Temperaturesetpoints

$ut2of hoursoperation

,.3 &I+T% AND %#A&AT$R%

Include details on the following information- provide a 'oor plan showing locationof the mechanical lifts/escalators and provide capacities of the lifts or escalators.

Also provide a brief description on how to operate lifts/escalators withmergency/stop button, information in case of re, procedure in case offault/failure, and call button/intercom.

4o) to operate lifts and es!alators

Pro!edure Des!ription Photo

%tandard

operation

mergen!y*stopbutton.

In !ase offault*failure5 !allbutton*inter!om

In !ase of 6re


GUIDES *

© BSRIA BG 26/2011




BUILDING USER GUIDE

,.7 %#URIT8 %8%T-

Include details on the type of security system, times for manual and automaticactivation, and which personnel are authorised to activate or deactivate thesystem. rovide details of the entry and exit procedure during normal hours andoutside of normal wor#ing hours and provide a list of personnel who areauthorised to activate or deactivate the system. Include a list times for manualand automatic activation. rovide details of entry/exit procedure during normal

hours and outside normal wor#ing hours.

%e!urity system des!ription

&inks to e9ternalorganisation

Name and !onta!t details of authorisedpersonnel

Telephone number

Normal operating Times

Alarms o

Alarms on

Alarms on ;out2of2o<!e hours=

ntry pro!edure during normal )orkinghours

Photos

9it pro!edure during normal )orkinghours

Photos


© BSRIA BG 26/2011



B U I L D


BUILDING USER GUIDE

ntry pro!edure outside normal )orkinghours

Photos

9it pro!edure outside normal )orkinghours

Photos


GUIDES 11

© BSRIA BG 26/2011



E ME R GE N C

I E S

BUILDING USER GUIDE

1 -RGN#8 IN+$R-ATI$N

rovide reference to master 0ealth 1 2afety documents.

4ealth and %afety do!uments

1., +IR R%P$N% AND A&AR- %8%T-

Type of alarm system

1.1 +IR 'A#UATI$N PR$#DUR%

Include details on the procedure for calling the re brigade, show locations of there escape routes and exit doors and assembly points outside the building inrespective drawings in section 3.3.

+ire emergen!y pro!edure

Use of 6re e>uipment


© BSRIA BG 26/2011



E M E R G E N C I E S

BUILDING USER GUIDE

1.3 +IR%T AID

rovide a lin# to the list of registered rst"aiders in the building with, contactnumbers and areas of responsibility, also include the level of rst aid training(use of debrillator if applicable). Also give the procedure on calling forassistance, for example, in an emergency 4 person collapsed, chest pain,diculty breathing, or serious inury, or with an incident 4 person feeling unwell,a minor trip, fall or inury. Also provide a 'oor plan showing the location of rst

aid facilities or e5uipment.

#alling for assistan!e

mergen!y 6rst2aid pro!edure Photo

-inor in?ury*illness 6rst2aid pro!edure


GUIDES 1+

© BSRIA BG 26/2011



E NE R G0

BUILDING USER GUIDE

3 BUI&DING UTI&IT8 AND N'IR$N-NTA&IN+$R-ATI$N

3., $'R'I( $+ #$-PAN8 P$&I#8 AND PRA#TI#%

rovide an overview of the company policies and practices relating to companyculture, des#"top policies, telephone e5uipment and protocol, media, email and

internet protocols, dress code. If a canteen is provided include eating anddrin#ing protocols. In addition include the facilities provided using dispensingmachines for tea, co%ee, cool drin#s, and snac#s. 6ist recreational facilitiesincluded such as social and sports clubs. 2how amenities such as, postoce/box, food store/restaurant, ban#/atm, pharmacy7 and childcare on thelocation map section 3.3 (and/or include lin#s to websites).

#ompany poli!ies and proto!ols

#anteen5 refreshment s and publi!amenities

Photos

3.1 NRG8 AND N'IR$N-NTA& %TRATG8

rovide energy and environmental policy documents, including general company policies and site specic application of above and or separate site policies


© BSRIA BG 26/2011



E N E R G 0

BUILDING USER GUIDE

nergy and en"ironmental poli!ies andproto!ols

Photos

3.3 ANNUA& BUI&DING NRG8 #$N%U-PTI$N

rovide details on the main heating fuel and secondary fuel(s)7 gas/electricitysupply and management/monitoring7 gas/electricity metering and areas of sub"metering7 low or ero carbon technologies and renewable energy sources7

provision and location of 8 and 98 certicates and Advisory *eport. Also provide the provision of environmental rating and relevant assessment method.

-anagement monitoring

&o) or @ero !arbon te!hnology and rene)able energy sour!es

&ist of !erti6!ates and reports &o!ation

3.7 NRG8 #$N%R'ATI$N

2ee 2ection :.: and add any relevant protocols on energy conservation.


GUIDES 15

© BSRIA BG 26/2011



E NE R G0

BUILDING USER GUIDE

&ist a!tions that ae!t energy e<!ien!y and !onser"ation

3. -#4ANI#A&

rovide information for manual and automated blinds and how these can beadusted, and ventilation strategies in natural/mechanical/mixed mode. 6istactions that can a%ect the eciency of the systems and the energy conservationin the building such as, bloc#ing supply outlets with ling cabinets or storage

boxes, use of natural ventilation when the system is in automated modes, theopening of windows and doors 4 when to and when not to, the use of blinds inwinter time a%ecting the natural lighting, and lac# of use of blinds in summertime, causing additional solar heat gain. ;ive high 'ow temperature set pointsfor each season.

Blind ad?ustment

'entilation strategy

%et2point for )inter temperatures %et2point for summertime temperatures


© BSRIA BG 26/2011



E N E R G 0

BUILDING USER GUIDE

3. &#TRI#A&

rovide information on lighting and small power strategy, provision of <2 ifapplicable, provision of emergency lighting. 6ist actions that can a%ect theeciency of the systems and the energy conservation in the building such as-des# electric heaters/des# electric fans, use of override/local controls in areaswith automated lighting systems and the use of lighting control procedures inlightly used areas. rovide 2witch"o% policy what, where and when.

&ighting and small po)er strategy Photos

Uninterruptible po)er supply ;UP%=

mergen!y lighting

&ist a!tions that ae!t energy e<!ien!y and !onser"ation

%)it!h2o poli!y


GUIDES 14

© BSRIA BG 26/2011



E NE R G0

BUILDING USER GUIDE

3.C #$--UNI#ATI$N%

rovide information on the telephone system and operational proceduresneeded. And also provide information on the computer system used and includewhether connectivity by thernet, or wireless and whether access is via intranet,extranet, interne.

#ommuni!ation pro!edures and poli!ies

#omputer system !onne!ti"ity

thernet (ireless

#ompany net)ork options


© BSRIA BG 26/2011



5 A T E R

BUILDING USER GUIDE

7 (ATR -ANAG-NT

7., (ATR %TRATG8

rovide information on the water supply and management strategy, watermetering, sub"metering and monitoring (=>2 lin#ed?) and water saving/recyclingfeatures such as recycled grey water, and rainwater harvesting. rovide adescription of internal and external landscaped areas, irrigation system/handwatering/plants and reliance on natural precipitation only.

(ater supply and management strategy

(ater metering %ub2metering -onitoring

(ater sa"ing features Photos

Internal lands!ape areas Photos

9ternal lands!ape areas Photos

(ater leaks Photos


GUIDES 1*

© BSRIA BG 26/2011



5A T E R

BUILDING USER GUIDE

7.1 D$-%TI# (ATR

rovide information on the areas where potable water is supplied, the location of water coolers, bottled water and hot water supplies. 6ist water saving featuressuch as aerating taps, timed shut o%, proximity sensors, 'ow rate restriction onshowers, dual/low 'ush toilets, waterless urinals, occupation sensors andsolenoid shut o%/isolation valves.

Potable )ater lo!ations

(ater !ooler*bottled )ater lo!ations Photos

4ot )ater supplies Photos

(ater sa"ing features


© BSRIA BG 26/2011



BUILDING USER GUIDE

5 A S T E

-ATRIA&% AND (A%T -ANAG-NT

., -ATRIA&% PUR#4A%ING P$&I#8

Include information such as a responsible sourcing of materials and the use ofrecycled materials.

-aterials pur!hasing poli!y

.1 (A%T -ANAG-NT P$&I#8

Include information about the recycling facilities used in the building, such as theuse of bins, shredders, and compactors. Also include information on the use ofrecycling strands, such as paper, cardboard, plastic, cans, glass, and batteries.2how locations of the recycling collection points on 'oor plan in section 3.3, and

provide a timetable for collections and contact details for special arrangements.

Re!y!ling fa!ilities

Re!y!ling strands

#onta!t details


GUIDES 21

© BSRIA BG 26/2011



BUILDING USER GUIDE

5A S T

E

TRAN%P$RT +A#I&ITI%

., TRAN%P$RT

Include information on public transport, show bus stops, train stations and taxiran#s on location map in section 3.3 and provide lin#s to websites showingtimetables, tic#et prices and alternative transport, provide details of car

pool/care share schemes and provide details of @*ide to or#B schemes.

Publi! transport

Alternati"e transport

.1 PARING

2how the location of the building, location of o%site par#ing and other details onlocation map in section 3.3. 2how dedicated visitor par#ing,dedicated/preferential car share par#ing, general sta% par#ing, location ofbicycles rac#s and location of access to site for pedestrians and cyclists, and all

pedestrian and cycle routes on site on the general site plan in section 3.3.

Parking and !y!le ra!ks


© BSRIA BG 26/2011



R E F I T

BUILDING USER GUIDE

C R+IT AND RARRANG-NT #$N%IDRATI$N%

C., R2+IT BUI&DING*BUI&DING %#TI$N%

rovide information on the following considerations, design load/occupationdensities, design levels/limitations of existing building services, scope forextending/upgrading existing building services, and provision for additionalbuilding services. Include the application of the material and waste management

policies (see 2ection C ).

Design load*o!!upational densities

Design le"els*limitations of e9isting building ser"i!es

Additional building ser"i!es

-aterial and )aste management poli!ies


GUIDES 2+

© BSRIA BG 26/2011



R E F I T

BUILDING USER GUIDE

C.1 R2ARRANG-NT*ADDITI$N $+ +URNITUR

rovide information about the impact on all aspects of the building environment(heating, cooling, ventilation, lighting and acoustics) due to movingfurniture/partitions from designed layout, adding furniture/partitions/shelvingand changing occupation densities.

Also consider temporary/permanent placement of loose furnishings such as,

spare chair, coat rac#, ling cabinet, and storage boxes. 6ist the impact this hason all aspects of the building environment (heating7 cooling7 ventilation7 lightingand acoustics) through bloc#ing or restricting access to supply grills, extractvents, control points, sensors, service and maintenance hatches, and emergency routes or services. 2how layout of furniture ttings on the 'oor plans in section3.3.

+urniture and 6ttings

Temporary*permanent furnishings


© BSRIA BG 26/2011



R E 7 O R T I N G

BUILDING USER GUIDE

E RP$RTING PR$'I%I$N

E., RP$RTING PR$#DUR%

Include details on the protocol for reporting conditioning re5uirements such astemperature setting, and ventilation. ;eneral maintenance re5uirements such asa faulty light tting, lea#ing tap, window not opening, and blinds not wor#ingshould also be provided. 6ist operational maintenance re5uirements, no powersupply, no telephone/internet connection, and toilet not 'ushing and report anyemergency re5uirements, such as burst pipes, and electrical short or spar#ing(also see 2ection D ).

#onditional re>uirements

General maintenan!e re>uirements

$perational maintenan!e re>uirements

mergen!y re>uirements


GUIDES 25

© BSRIA BG 26/2011



R E 7 OR T I

N G

BUILDING USER GUIDE

E.1 R%P$N%IB& PARTI%

Include contact information for the following, help des#, health and safetymanager, facilities manager and maintenance team.

Department #onta!t information

+a!ilities -anager Name:

Telephone:

mail:

+a!ilities -aintenan!e-anager

Name:

Telephone:

mail:

Administration -anager Name:

Telephone:

mail:

4ealth F %afety $<!er Name:

Telephone:

mail:

Re!eption ;4elp Desk= Name:

Telephone:

mail:


© BSRIA BG 26/2011



T R A I N I N G

BUILDING USER GUIDE

TRAINING

., #$-PU&%$R8 TRAINING

This should include training details on the following information- site inductionfor new employees (building users/occupants), visitors, and contractors. rovidespecialist training for selected personnel in air conditioning and heating, lightingand control, water waste management and recyclable procedures. Also includetraining for emergency procedures, including general aspects covered in siteinduction, with specialist training for selected personnel such as re, rst aid andlift failures.

%ite indu!tion

'isitors

Ne) sta

%pe!ialist training for building ser"i!es

mergen!y pro!edures

.1 ADDITI$NA& TRAINING

This should include training details on any innovative/energy saving methods ore5uipment and training for general internal/external proects aimed at meetingareas of corporate social responsibility.

Additional training

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