building talent and a culture of high performance at us...
TRANSCRIPT
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Doug ReadySenior Lecturer, MIT Sloan School of Management
Founder & CEO, ICEDR
January 24, 2018
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What are the hallmarks or distinguishing characteristics of a
?
© Douglas A. Ready 2017
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33© Douglas A. Ready 2017
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4© Douglas A. Ready 2017
Uber
Amazon& Alibaba
Airbnb
The world’s largest taxi company, owns no vehicles
The world’s most popular media owner, creates no content
The most valuable retailers, have virtually no inventory
The world’s largest accommodations provider, owns no real estate
Adapted from Tom Goodwin “Something Interesting is Happening” 2015 Netflix
The world’s largest video store has no store.
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5© Douglas A. Ready 2017
But, these are also Game-Changing Organizations
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What about your company?
© Douglas A. Ready 2017
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The Leader’s Role in Building Game-Changing
Organizations…
© Douglas A. Ready 2017
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The and of
Game-Changing Leaders
© Douglas A. Ready 2017
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Game-changing leaders do
© Douglas A. Ready 2017
really well.
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Create Clarity
Unleash Energy
BuildTrust
WinToday
Shape Tomorrow
The Game-Changing Leader’s Job is to …
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Create Clarity
Unleash Energy
BuildTrust
WinToday
Shape Tomorrow
The Game-Changing Leader’s Job is to …
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Inadequate Educational
Opportunities
Demographicshifts
Unipolar to a multipolar world
Sustainability
Future of Mobility
Global Threats
Security
Digitization
Technologicalbreakthroughs
Connectivity and
Convergence
MindfulnessIncreased
Demand for Transparency
Disruptive Innovation
Accelerating urbanization
Climate change and resource
scarcity
Shift in global economic power
Smart Technology in Every Product
Reputation
Entrepreneurship Rising
Reverse Brain Drain
Carbon Neutral
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What Happens When Every Issue is a “Top Priority” when Transformation is the Agenda?
© Douglas A. Ready 2017
*Megatrends as predicted by PwC , KPMG, McKinsey, Forbes, HayGroup, Frost & Sullivan
Knowledge-Based Economy
Health and Wellness
Income Inequality
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Welcome to Your World!
13© Douglas A. Ready 2017
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Strategic and Operational Priorities
Bold Driving Vision
Values/Principles
Brand
Performance-Focused
Purpose-DrivenPrinciples
-Led
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The story? Your company’s path to becoming a game-changer
© Douglas A. Ready 2017
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Game-changing companies are…
© Douglas A. Ready 2017
purpose-drivenperformance
-focused
principles-led
Easier said than done!Why is it so difficult to build
these capabilities simultaneously?
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Why building game-changing organizations is so hard…
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Companies face embedded tensions and paradoxes when driving transformation:
RevitalizationGlobalization InnovationOptimizationDigitization
NormalizationSimplificationRegulationRationalizationHumanization
. . . . . . . . . i c e d r
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17© Douglas A. Ready 2017
Purposeful Stories
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Create Clarity
Unleash Energy
BuildTrust
WinToday
Shape Tomorrow
The Game-Changing Leader’s Job is to …
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Bad Marriage Blame Game
Big Hat…No Cattle
Mutually Invested
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Getting Started: Creating a Climate of High Engagement
© Douglas A. Ready 2017
LowLow High
High
Dialogue/Exchange
Expectations/Accountability
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Unleashing Energy
• Inclusion leads to a sense of belonging• Diverse voices are more naturally engaged• Ask for help, but• Create a climate of accountability
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22© Douglas A. Ready 2017
Collective Leadership
© Fajar Andriyanto
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Create Clarity
Unleash Energy
BuildTrust
WinToday
Shape Tomorrow
The Game-Changing Leader’s Job is to …
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24© Douglas A. Ready 2017
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25© Douglas A. Ready 2017
Here is where we need to talk about…
the word
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26© Douglas A. Ready 2017
The traditional definition of …
“The way we behave around here.”
The Power & Perils of Organizational Culture
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Organizational Culture
Our shared beliefs
Our articulated
values
Our normative behaviors
Rewardsand
consequences
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But to assess the authenticity of your , we need to add a phrase:
“The way we behave around here,
.”
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Or, for the scientists in the room…
= ≈ R + CSB + AVNB
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An authentic organizational culture can be both glue and grease•The glue that binds us together•The grease that enables innovation, fresh thinking and resiliency
But, an unhealthy culture can also be both glue & grease•The glue that keeps us stuck in the past•The grease that causes us to slip and fall when we lose our way
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Trust is built by aligning
Promises Made with
Promises Kept
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Create Clarity
Unleash Energy
BuildTrust
WinToday
Shape Tomorrow
The Game-Changing Leader’s Job is to …
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Skills/processes that create differentiated competencies
leading to competitive advantage.
Stand Out Be Different
Generate Value
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Get Noticed
Organizational Capability:
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from McKinsey Global Survey Building organizational capabilities 2010
© Douglas A. Ready 2017
The Game-Changing Leader’s Job–Building the Capabilities to Move from Inspiration to Implementation
Approximately 2/3 of companies say building organizational capabilities is a top priority…
˂1/3 actually do it.
Why?
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1. Upper level executives see and feel fewer problems with their current strategy than those at the customer interface.
2. Often, organizational culture makes it very hard for those who perceive the need for change to speak up.
3. Talk is cheap ̶ saying it doesn’t make it so ̶ we need to invest time and resources into building a new future.
4. Routine is comfortable. We have succeeded at creating it. Change is uncomfortable, so we find all kinds of creative approaches to resist it.
Why building game-changing organizations is so hard…
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Win Today
• Disciplined execution• Customer obsession; shareholder
happiness; employee excitement• Cross-border know-how
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Create Clarity
Unleash Energy
BuildTrust
WinToday
Shape Tomorrow
The Game-Changing Leader’s Job is to …
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Is it really possible to shape the future?
If so, where on Earth will we find the leaders to do so?
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Building a World-Class Talent Factory
© Douglas A. Ready 2017
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Developing Your Next-Generation of Game-Changing Enterprise Leaders
© Douglas A. Ready 2017
Is this an challenge?or
Is this a challenge?or
A bit of ?
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Developing Enterprise Leaders
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Create Clarity
Unleash Energy
BuildTrust
WinToday
Shape Tomorrow
So this we know…
So why do so many aspiring leaders struggle or derail?
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The Great Paradox–If you want to be a game-changing leader…
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Skillsets and Mindsets
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Game-Changing Leaders in today’s complex companies must cultivate
Skillsets and Mindsets
© Douglas A. Ready 2017
Skillsets
Mindsets
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The Enterprise Leader’s role is to enable others to gain the perspective and context to think and behave on behalf of the enterprise’s customers and stakeholders
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Is there a Secret Sauce in Integrating Skillsets and Mindsets?
Mastering …1. Urgency with patience2. Collective leadership with individual accountability3. Developmental coach with relentless performance4. Perpetual student with inspirational teacher5. Humble steward with bold change catalyst
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Mastering dualities
© Douglas A. Ready 2017
Case example: Alan Mulally, President and CEO of Ford Motor Co (2006-2014)In the course of the Ford turnaround, I had to embrace five seemingly contradictory mindsets:
Both Urgency and Patience
Both Collective Leadership and Individual Accountability
Both Developmental Coach and Relentless Performance Driver
Both Student and Teacher
Both Servant and Change Catalyst
When I joined Ford, there was a good chance the company would go out of business if we couldn’t improve performance. That created a tremendous urgency, but I also had to be patient. Executives were afraid to speak up I knew that we had to get to a breakthrough by getting to the place where executives felt they could share their real situations with their colleagues. I just had to keep my emotional resilience, while I continued to encourage transparency. One of the “working together” principles and practices I brought to Ford was that we would have a compelling vision, comprehensive strategy, and relentless implementation plan. I had to be a patient coach, but I also had zero tolerance for people violating the expected behaviors we had agreed to. I let them know that if they didn’t want to change, it would probably be better for them and all of us if they moved on.
I was trying to change a culture, so I started every meeting by talking about purpose, performance, and principles. During the rest of the weekly business-plan-review meeting, I talked the least, because I was listening and learning from other executives’ presentations and facilitating involvement and participation.
I love our employees. I believe in them — in what they can do individually and what we can do collectively. I affirm that I’m going to include them, listen to them, and respect them. We are all going to hold ourselves collectively accountable for following our processes and our expected behaviors. What more could I do to love people than to help create a healthy work environment that delivers high performance and profitable growth.
From MIT SMR Spt. 2017
I needed more than just a vision and a list of principles to change Ford. Leaders from all parts of the company met together to report on the status of each group’s work toward achieving its part of the company’s business plan. We would work together to discuss the problems that executives identified and to help one another turn the reds to yellows to greens.
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Brokering takes more time to learn how to do effectively ̶ we are talking about developing perspective, the capacity to consider a problem and place it in a broader context. It’s a matter of developing a mindset, really ̶ a way of thinking about the world around you.ROD MACKENZIE, EVP, Chief Development Officer, Pfizer
I’m a bridge builder…that’s what I do. To be successful, I must work with my team to align our agenda locally in Israel with the broader Unilever enterprise agenda. I need to help my people see how the pieces of the puzzle fit together.
ANAT GABRIEL, CEO, Unilever Israel
We have created a culture and a mindset where knowledge is brokered for positive action. Every team member has an accountability to listen, to translate and to act. Things bubble up and are driven down. This is how we’ve built the trust we needed to truly transform.
PAUL RAFFIN, President & CEO of The Frye Company, Li & Fung
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If we are going to build organizations that are
• Purpose-driven;• Performance-focused; and• Principles-led,
we need to cultivate a new perspective on the skillsets and mindsets of our enterprise leaders.
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51© Douglas A. Ready 2017
Thank you!If you have any further questions, please contact
me at [email protected]