January 10–12, 2005

Building Professional

Development Brick by Brick

2005 Professional Development Conference

For Faculty and Staff

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Welcome

Brick by brick, we’re building professional development opportunities at Puget Sound. For fifteen years the annual Professional Development Conference has provided a bedrock foundation of events, and this year, we’ve packed the schedule with courses to keep building upward, meeting those needs you identified in our recent professional development needs assessment. These programs are offered to support you in the vital work you perform on behalf of the institution and also to enrich you personally. In the following pages, you’ll find course descriptions, dates, times, and facilitator information. Note that some courses may have enrollment maximums due to limited space or equipment. Registrations will be accepted on a first-come, first-served basis until courses are filled. We invite adjunct faculty, temporary staff members and graduate students to participate in the conference on a space-available basis following enrollment of regular faculty and staff. If you are a staff member, we encourage you to discuss your professional development interests with your supervisor or department head before registering, to ensure that departmental staffing needs can be met and so that your supervisor can assist you in establishing your professional development plans. To register for courses, please complete the form on page 19 and return it to Human Resources by December 7, 2004. Late registrations will be accepted, but some courses may fill quickly, so don’t delay! You will receive a confirmation of your registration along with location information prior to the Professional Development Conference. If you have questions, please contact Beverly Smith, Employment and Training Manager (3461) or Nancy Nieraeth, Training Specialist (3541). We look forward to your participation in the 2005 Professional Development Conference!

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Schedule

Monday, January 10, 2005

8:15-9:45 am Meeting the Challenge of the Difficult Customer

In today’s service-oriented economy, providing excellent customer service is of paramount importance. This program takes a specific focus: how should we respond when a customer is unduly demanding, rude, abusive or potentially violent? Gain tips on communication skills you need to defuse these tense situations. You will develop and practice skills and techniques needed to deal effectively with difficult, angry customers; learn how to address customer feelings; and practice a problem-solving approach in addressing customer’s complaints. Facilitated by Dean Curry, LifeEra.

10:00-11:30 am Puget Sound Students: A Primer for

Those Who Work With Them Discuss common developmental and

generational issues for many of our traditionally aged Puget Sound students. This is the same presentation given to parents of new students each fall—about which one parent reported, “This talk was completely amazing and exactly on the money.” Issues include independence, time management, being of the “millenial generation,” reaching out for help, and how to help students and make referrals. Facilitated by Houston Dougharty, Division of Student Affairs.

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10:00-11:30 am A Tour of Financial Services Web (cont.) Resources for Budget Managers and Their Staff This program is targeted towards new

budget managers and staff, although others who are in need of a refresher are welcome to attend. The program will cover Banner Admin Web, Banner Tools (both on Cascade Web), and resources on the Financial Services Web site. Facilitated by Katie Holmes, Shirley Shiotani and Janet Hallman, Financial Services.

1:15-2:45 pm Wills and Estate Planning This program is for anyone interested in

protecting assets from unnecessary loss, taxation, and erosion. Learn about the benefits of and differences between wills and living trusts, as well as the probate process. Important estate planning issues such as joint tenancy, estate taxation, capital gains, marital deductions, and annual gift exclusion will also be discussed. Facilitated by Brian Madgett, Money Management Educators.

Supervising Student Staff Members If you supervise student staff members,

here’s your chance to learn how to improve your effectiveness. Learn the basic supervisory “need to know’s,” strategies for common performance issues, and share best practices. Facilitated by Career & Employment Services staff.

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A Nooks & Crannies Tour: New & Improved!

Visit a phone switching room, the “wind tunnel,” the highest point in North Tacoma, a courtyard, the mainframe computer room, a museum, the theater, sound proof rooms and an attic (all on campus!). Participants should wear warm clothing and walking shoes. Facilitated by James Vance, Patti McQuade, Mark Motyer and John Stewart, Facilities Services.

3:00-4:30 pm Motivation & Morale Come learn practical, timely tips that can

contribute to employee motivation and increased productivity. Managers and supervisors will learn how communication and personal management styles can contribute or detract from employee motivation and morale. Learn ways to minimize workplace negativity, understand what motivates people, discover how management style can make a difference, and practice problem solving skills. Facilitated by David Curry, LifeEra. For supervisors of staff members only.

I am Puget Sound “Injustice anywhere is a threat to justice

everywhere.” — Martin Luther King, Jr.

During Orientation 2004, the Division of Student Affairs piloted this new multicultural awareness program. The interactive program utilizes innovative

Schedule

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techniques and exercises to encourage discussion on how we all make a difference in creating the Puget Sound community. This mini-version of the program focuses on multicultural education for faculty and staff. Facilitated by Marta Palmquist-Cady and Yoshiko Matsui, Division of Student Affairs.

Tuesday, January 11, 2005 8:15-9:45 am A 7 Habits Refresher (3 hours) Revisit the 7 Habits, ask questions, share

your experiences and listen to those of others. Facilitated by Craig Benjamin, Facilities Services. This program is for individuals who have successfully completed The 7 Habits of Highly Effective People workshop. Please bring your seminar workbook with you.

Depression in the Workplace What’s happening when a co-worker’s or

employee’s behavior, demeanor and work performance start deteriorating? The personal and professional costs of

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depression can be staggering. Cultural stereotypes and biases still exist and can create barriers against acknowledging depression and seeking appropriate help. Learn how to recognize clinical depression and become familiar with methods of addressing it with others, both from the point of view of supervisor and co-worker. Increase your awareness of the impact of clinical depression on the workplace; clarify the difference between feeling “down,” sadness and depression; recognize the manifestations of clinical depression; and learn appropriate intervention methods. Facilitated by David Curry, LifeEra. Recommended for supervisors.

Demystifying Diversity You are doing yard work in front of your

house on a very hot day. What’s the minimum amount of clothing you would feel it’s OK to wear? How would you answer this question, and what do our answers tell us about the ways we experience and respond to “diversity”? Through activities and discussion, the leaders of this session will direct you to discover and value the diversity within our community. We will introduce the University’s Diversity Statement and reflect upon what it stands for and ways to support it. Facilitated by Professors Nancy Bristow and Julie Christof, Diversity Committee, and Jane Brazell, Advancement Services.

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10:00-11:30 am A 7 Habits Refresher (continued) Books & Bytes Tour Ever wonder how to burn a CD, how to find

information on a disease, what kind of help you can receive from the OIS help desk, or what you can access from your own desktop? Did you know you can print from your laptop at the media center? Here is your opportunity to become familiar with the various technological advances to be found in Collins Memorial Library. Take a tour of library resources, I-Commons, the Library website, the media center, OIS help desk, and more! Facilitated by Library and Information Services staff.

Developing an Investment Strategy The goal of this presentation is to help

participants grasp some of the key aspects that go into formulating an investment strategy. Material includes a review of investment basics, asset allocation, volatility of investments, benefit of managed portfolios, selecting an investment company (comparing performance and expenses), and the “hows-and-whys” of rebalancing a portfolio. Facilitated by Mal Moran, TIAA-CREF.

1:15-2:45 pm Managing Eldercare Issues This program offers information about

identifying and using appropriate resources.

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Schedule

You will be able to make better decisions regarding eldercare issues and reduce the stress and anxiety that are a part of making the best choices for an aging relative. Program highlights include spectrum of care, financial and legal issues, problem-solving, and accessing resources. Facilitated by Marti Richards, LifeEra.

Working with the Differently-abled

Employee This program helps to raise employees’

and managers’ awareness regarding human rights, company commitment to doing the right thing, and appreciating and accommodating human differences in the workplace. It will help participants become more comfortable in relating to co-workers with different abilities. The session provides opportunities for role-play and lively discussion. Identify how attitudes impact the treatment of the differently-abled, learn how to appropriately interact with co-workers who are disabled, and understand the benefits of a diverse workforce. Facilitated by Dean Curry, LifeEra. Recommended for supervisors.

3:00-4:30 pm When a Student Needs Help Students encounter a wide variety of

circumstances that can interfere with their success at Puget Sound. Difficulties can range from mental illness (including

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Schedule

substance abuse, depression, eating disorders, etc.) to family problems (e.g., divorce, death in the family, financial difficulties) with lots of variations in between. Staff and faculty play important roles in helping students during challenging periods in their college careers. We will discuss the many “safety nets” developed to assist students navigating through troubled times. You will learn about the best ways to direct students to the right kind of help. Facilitated by Donn Marshall and Houston Dougharty, Division of Student Affairs.

Performance Appraisals: Q & A Now is your chance to ask questions about the

performance appraisal process, whether you are a supervisor completing an appraisal or are the staff member whose performance is being reviewed. What would you like to know about the process? How might the performance review process bring about changes in behavior? What are performance objectives and who determines them? Who sees the completed performance appraisal? Come to this informative session to get answers to these and other questions generated by participants. Facilitated by Rosa Beth Gibson, Human Resources.

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Schedule

Wednesday, January 12, 2005 8:15-9:45 am Taking Charge of Your Healthcare This program provides the information you can

use to make good health care decisions for you and your family. Find out what to ask when selecting a doctor, learn to understand the language of today’s health care, get suggestions on how to prepare for a visit to the doctor, and find out how to get the most from health care. Facilitated by Sandi Kaplan, LifeEra.

Google and Beyond Let’s face it—most of us head straight for

Google when we want to search the Internet. But Google isn’t the only search engine and all too often we would be better off taking a different approach. The aim of this hands-on program is to provide participants with skills that will help them search more effectively. Topics will include Google advanced search techniques, meta search tools, tracking search pages that have disappeared, and the invisible web. Facilitated by Lori Ricigliano, Library. Enrollment is limited.

10:00-11:30 am Natural Energy Boosters Gain useful and accurate information regarding

healthy eating practices and find out what snacks to reach for when a boost is needed. Discover foods that energize, learn about safe use of dietary supplements, find out how to get the best rest, and practice quick pick-me-ups and breathing exercises. Facilitated by Sandi Kaplan, LifeEra.

Schedule

10:00-11:30 am Non-verbal Communication (cont.) We use facial expressions, gestures, eye

contact, posture, proximity, paralanguage and touch to interpret the messages we receive from others—whether words are used or not. Explore non-verbal behavior and examine the congruency factor while learning to make interpretations (and discussing caveats when making them). You will learn to identify the components of non-verbal communication, explore the power of non-verbal behavior, and gain a new understanding of the difficulty inherent in interpreting non-verbal messages. Facilitated by David Kolberg, LifeEra.

1:15-2:45 pm A Nooks & Crannies Tour: New & Improved! (Repeat) Visit a phone switching room, the “wind

tunnel,” the highest point in North Tacoma, a courtyard, the mainframe computer room, a museum, the theater, sound proof rooms and an attic (all on campus!). Participants should wear warm clothing and walking shoes. Facilitated by James Vance, Patti McQuade, Mark Motyer and John Stewart, Facilities Services.

M.E.E.T. on Common Ground (3 hours) We are all unique individuals with our own

gifts, skills, concerns and perspectives. These elements are part of what make us special, but sometimes can set us apart from our coworkers. It’s important to find common ground given our differences, and to strive to treat everyone with respect. This program provides information, exercises and a video with

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Schedule

vignettes demonstrating the different learning points. The session will explain the benefit of mutual respect in the workplace and the importance of personal responsibility in promoting respect in the workplace. Participants will learn to use the four steps in the M.E.E.T. model to help promote a “mutual respect” working environment. Facilitated by David Kolberg, LifeEra.

Long-Term Care In a rapidly aging nation, the uncovered

costs of eldercare has become a crisis. Learn why we need to take this crisis seriously and what to look for in a good long-term care policy. Facilitated by Liz Taylor, Seattle Times columnist, and Ken Story, insurance specialist.

3:00-4:30 pm M.E.E.T. on Common Ground (continued) Don’t Say Nuthin’ to Nobody!

That’s the short version for dealing with confidential student academic records. In a longer version, we will study the Education Records Policy and the Family Educational Rights and Privacy Act (FERPA) to consider cases involving parents asking about their children, family members doing genealogical research, inquiries from prospective employers, and questions about an instructor’s grading practices. If you

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Schedule

have ever wondered whether or not you should answer a question about a student’s academic record, then meet with this group to consider how university policy, federal law, and the Registrar’s Office can help you handle confidential student academic information. Facilitated by Brad Tomhave, Registrar’s Office.

To register for courses listed on pages 3-14, complete the registration form on page 19

and return it to Human Resources by December 7, 2004.

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Information Services Training

To register for programs listed on this page, send an e-mail message to <tduhart> or call extension 2842.

Wednesday, January 12, 2005 1:00-4:30 pm

New Features in Outlook 2003

This course uses a combination of lecture, instructor demonstration and, when possible, hands-on practice and independent exercises to familiarize participants with Outlook 2003 new features. Participants become familiar with the new 2003 interface, and use the new Mail, Calendar, Contact, and Tasks features. Also covered are the new features in customizing the views, creating and reading e-mail, preparing and setting special mail features, handling file attachments, and managing mailbox folders. Enrollment is limited.

Thursday, January 13, 2005 2 sessions available: 8:30 am-12 noon or 1-4:30 pm

Outlook XP Refresher

This course uses a combination of lecture, instructor demonstration and, when possible, hands-on practice and independent exercises to familiarize participants with Outlook XP, helping you to work smarter. Learn tips and tricks in Outlook XP, and how to organize your Outlook mail folders, to use Contacts and the Address book, and to automate messages. Enrollment is limited.

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E-Learning

Preventing Sexual Harassment The University of Puget Sound and New Media Learning present an e-learning professional development opportunity for staff, faculty and students. This interactive one-hour computer tutorial offers a convenient and practical means of educating ourselves about sexual harassment and associated legal issues. You are encouraged to visit the site, go through the tutorial, and complete the test at its conclusion. Getting in tune through increased awareness of and sensitivity to sexual harassment can only improve our educational and work environment. www.newmedialearning.com/psh/upuget.choice.htm

Ergonomic Solutions for Computer Workstations

Ergonomics is an important issue in the workplace, especially as it relates to computer workstations. For a comprehensive overview of ergonomics and for workstation tips/solutions, visit the following site that was developed by Kimberly L. Reed, MOT, a graduate of the University's Occupational Therapy Program. www.ups.edu/ot/workstations/

Family Educational Rights and Privacy Act

Does your job require you to access information that must be handled in a secure way, e.g., a University telephone directory, student registration forms, graded papers, advising packets, student information displayed on your computer screen? If so, you will want to go through the Family Educational Rights and Privacy Act tutorial that was designed by the University's Registrar's Office staff. www.ups.edu/acadserv/registrar/ferpatutorial.htm

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Looking ahead!

Since distributing the 2004-05 events calendar this fall, we’ve added the following programs (for a complete listing of future on-campus offerings, visit the Professional Development web page at www.ups.edu/humanresources/train.htm).

7 Habits Monthly Refreshers These noon-time drop-in sessions in Library 020 offer previous attendees of The 7 Habits of Highly Effective

People training an opportunity to revisit the 7 Habits, ask questions, and share experiences with others. Each program will have a different topic, so attend one or all. Facilitated by Craig Benjamin, Facilities Services. Please bring your 7 Habits course materials with you to the sessions. No registration necessary, feel free to bring your lunch.

Thursday, February 10, 2005 Thursday, March 10, 2005

Thursday, April 7, 2005 Thursday, May 5, 2005

NOTE: Registration is required for the extended refresher program offered during the January conference (use the form on page 19 to indicate your interest).

University Spotlight Series

Learn about goals, practices, and programs in university divisons. Bring your lunch to these “brown bag” events; each program runs 12:15 p.m. to 1 p.m. in the Murray Board Room. No pre-registration is required.

Monday, December 6, 2004: Mike Oman, Vice President

for University Relations. Wednesday, March 2, 2005: Kris Bartanen, Academic

Vice President and Dean of the University.

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Other Development Opportunities

Visit the HR Professional Development Page! You will find information about • An up-to-the-minute schedule for on-campus

professional development programming • Resources and handouts from some previous

campus training sessions • Other professional development seminars coming

to Seattle/Tacoma/Olympia • New staff member orientation dates • Links to e-learning programs • and more! www.ups.edu/humanresources/train.htm

Professional Development Resources for Faculty For a copy of the annual Professional Development Resources document for faculty, visit the Faculty Resources web page at www.ups.edu/dean/facresources.shtml.

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Registration

Registration forms will be processed in the order received. After reviewing the course descriptions, please indicate which professional development course(s) you are interested in attending. Confirmation of your registration for professional development courses will be sent to you. If you are a staff member, discuss your professional development interests with your supervisor or department head before registering to ensure that departmental staffing needs can be met. Name:______________________________________________ Department:_________________________CMB:____________ Phone:____________________Email:_____________________ Requested Course Title(s) • _________________________________________________ • _________________________________________________ • _________________________________________________ • _________________________________________________ • _________________________________________________ • _________________________________________________ • _________________________________________________ • _________________________________________________ • _________________________________________________ Please return the completed registration form to Human Resources by December 7, 2004. Late registrations will be accepted based on available space. If you find that you are not able to attend a program for which you have registered, please call 879-3369.

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Hum

an Resources

University of Puget Sound

1500 North W

arner, #1064 Tacom

a, WA

98416-1064 w

ww

.ups.edu/humanresources

Building Professional D

evelopment

Brick by B

rick