building new beginnings - caritas anchor house · 2017. 10. 17. · 136 new residents were moved...

CARITASANCHORHOUSE

working at

homelessnessthe heart of

“ ”BUILDING NEW BEGINNINGSANNUAL REVIEW 2016/17

Contents

Homelessness 2Aspirations Programme 4Mental Health and Wellbeing 6Physical Health and Substance Misuse 8Education, Training and Employment 10 Moving On 12Community Resilience 16The Organisation 18Funding Review 20Supporters, Funders and Management 21We need your support 22Our Events 24

Registered Charity No. 1147794 Registered Company No. 08075329

“ We don’t work in isolation. We are part of a bigger effort to transform this borough.” Linda Maytum-Wilson, Acting Chief Executive and Operations Director

“ Caritas Anchor House is a place full of great opportunities, a place where you can make something out of nothing.” Adrian, resident

1Caritas Anchor House Annual Review 2016/17

Monsignor John ArmitageChair of Trustees

Dear Friends,

Newham remains an incredibly challenging borough, one in which homelessness is a major problem. But 2016-17 should be regarded, thanks to the excellence of our staff and the support of our funders and partners, as a year of positivity and progress for Caritas Anchor House.

There were several highlights worthy of a wider audience. Principal among these was the opening in December of 25 first stage move-on flats on site at Caritas Anchor House, raising the number of bed spaces to 140. This enabled us to provide a home to 254 individuals in the year, and support 89 into independent living.

Despite a difficult financial climate for charities, we secured over £1 million in new funding over the year to support our services.

Our board of Trustees doubled in size from five to ten, to ensure we continue to meet the challenges of an increasingly complex and highly regulated sector.

Key to the current and future success of Caritas Anchor House is the establishment and nurturing of partnerships. We have concentrated on identifying and collaborating with partners where our common interests extend our joint influence and effectiveness and remain focused on the need to work in a mutually supportive manner.

We were delighted that, on our annual quality assessment by the London Borough of Newham, we were rated as Excellent. We also won Newham Chamber of Commerce’s Community Involvement award. This was a moment of great significance; it was the first time the business community has recognised what we are doing.

It was also encouraging that levels of engagement by residents in volunteering were so high. This is a vital part of the journey towards work and the realisation of potential – and is clearly one of the reasons why our employment figures have held up.

Looking to the future, we hope to extend our impact and share our knowledge with our partners, to help more people make positive changes than ever before.

This year saw the departure of our Chief Executive of 12 years, Keith Fernett. I would like to take this opportunity to thank Keith for the dedicated service, energy, and vision that have laid the foundations for our charity. On behalf of us all we wish him every blessing and prayers for the future.


“ ”HE WON AND EVICTED ME

I used to have my own place in Newham. I had lived there for eight years and I always paid my rent on time. But my landlord wanted to fix the place up and rent it for more money, and as you can imagine, I wasn’t very happy and tried to challenge his decision by asserting my rights as a tenant.

In the end, however, he won and evicted me, and as a result I was homeless. I spent a lot of time in hostels around London before I ended up at Caritas Anchor House.

Being here has opened my eyes a lot. I have met and talked to a lot of people. I’ve completed training courses and they’re now supporting me to secure a new place.I know that my story is feeble compared to a lot of the stories that people who come here can tell, but one thing we all have in common is the devastation of losing our homes. Imagine it.

MICHAEL

HOMELESSNESS

1in27

people are homeless in Newham - the second highest in the country

1in30

people living in Newham in private and social rented properties are under threat of eviction


In 2016-17, Caritas Anchor House received 564 referrals, mainly from Newham Housing Options. 136 new residents were moved in, and we provided a home to 254 individuals in the year. Of those, 24 moved on to our new first stage move-on flats and 89 successfully moved on to independent living in the community.

We have been helped by the fact that we have strong relationships with many private landlords who want to help our residents to have their own homes. We also liaise closely with housing associations. The issue remains, however, that when the time comes to move our residents on to independent living, the properties available to enable them to do so are thin on the ground.

Caritas Anchor House, however, is proud of the strong rapport between its staff and residents, and remains resolute in its determination to continue its excellent work despite the many complex obstacles in its path.

564

referrals received

136

new residents moved in

Caritas Anchor House is based in the London Borough of Newham. With 140 bed spaces, the charity is committed to supporting those who have experienced homelessness back into independent living, despite facing a multitude of challenges in the external environment.

Several key statistics illustrate why the extent of the challenges facing Caritas Anchor House should never be underestimated:

• Newham is the 25th most deprived borough in England• One person in every 27 in Newham is homeless – the second highest rate in the country• Newham has experienced a 22.2% increase in house prices in the past year, the largest in the UK - the average home in the borough now costs more than £340,000.

The most immediate effect of these sobering facts is that there is simply very little housing stock available to those in the borough on low incomes, or beset by hard times.

Simultaneously, more people are suffering with mental health issues, in an era when access to treatment has been made more difficult because of cuts in frontline services. However, the largest cause of homelessness in the UK remains evictions from homes in the private rented sector. Cuts in the availability of legal aid mean it has become much harder for the tenants affected to fight their corner. The pressure on homelessness charities has also been increased by the closure of other hostels and agencies operating in related fields.


ASPIRATIONSPROGRAMME

405

Personal Development Plans were updated in the year

Our service puts residents at the heart of all we do. Over the years we have reviewed and refined the way we work with them and the opportunities we secure for them. We have learned from our residents’ lived experience as well as the challenges and disappointments they have shared with us. They are our ‘experts by experience’ and we continuously encourage them to articulate what only they can know.

No one size fits all so our menu of activities is broad and changing to reflect innovative ideas and solutions to unemployment and social exclusion. Tolerance is elastic when needed to reflect the reality of recovering from homelessness, substance misuse and mental illness, or overcome the challenge of social reintegration after a prison sentence.

We are aspirational for all our residents, encouraging realistic goal setting and challenging low expectations whenever we can and carving out unusual and unexpected pathways.

We call our programme of activities the Aspirations Programme. We deliver this through one-to-one, person-centred support with opportunities for skills development, work placements, employment, volunteering and advocacy. We place high value on personal agency and civic responsibility.

Each resident journey is different with regular reviews of goals, achievements and challenges. We rely on the trust that comes from skilful and boundaried conversations, and the investment of time by our staff in understanding the causes of a resident’s homelessness. For some this will be the first time they have experienced such a safe, supportive place to share their history, fears and difficulties. Our staff are skilled to guide such conversations and support residents to tackle the challenges of modern society.

The one-to-one work with residents is led by our Lifestyle Architects who co-produce a bespoke Personal Development Plan with each resident and measure their progress using the Outcomes Star. Together these tools provide a record of agreed development goals, anticipated hurdles and an individual’s progress.

The Personal Development Plan is holistic and covers activity around a wide range of key living skills - from self-management of physical health, emotional wellbeing, financial management, establishing social networks to build resilience, and getting job-ready. These plans are reviewed regularly and acknowledge the increasingly complex needs of our residents and will reflect the joint work undertaken with key agencies and other professionals with which residents work. These include Job Coaches, Substance Misuse treatment agencies, Counsellors and Offender Managers.

One particular achievement of which we are proud of this year is the establishment of the Caritas Anchor House football team. Comprising residents, ex-residents and local community members, the team demonstrates how residents can take a lead on their engagement with the community and positive steps towards healthy lifestyles.


“ ”GAINING CONFIDENCE

I fell out with my family and was asked to leave the house. I had nowhere to stay and I’d recently lost my job, so I was referred to Caritas Anchor House.I used to be a tearaway; no one could ever tell me anything. But thanks to the work I’ve been doing with my key worker, I’m more confident and I’m not in trouble any more.

My key worker is really supportive. She listens to me and if there’s a problem we solve it together. It’s helped me to calm down and grow up. It’s made me think before I act. My motivation is stronger than ever. I’ve done online courses and Caritas Anchor House helped me get my CSCS card. Now I’m looking for a full-time job in construction and to start saving money. I know I’ll get help here in finding that job.

If it wasn’t for Caritas Anchor House I’d be in jail now, that’s 100% certain.

JAMIE

94%

of residents are now registered with GPs

19

registered members of the Caritas Anchor House football club


“ ”A LITTLE MIRACLE TO ME

I came to Caritas Anchor House from rehab. I know if I wasn’t here I’d be at rock bottom - outside, alone, and on the streets.The staff here are amazing. They’ve supported me and made me feel respected in everything I do. I feel safe, cared for and no longer isolated. I feel stronger, I have more stability. I’m sticking to all my appointments, keeping busy, doing everything I need to do. I’ve got tremendous support, and that’s really helped my depression and stopped me doing any negative things. I know my mental health is so much better than it was.

The mindfulness sessions, and the time I spend with my key worker, have made me feel more focused and helped me to deal with situations, good and bad, in a different way. It is really helping me to move on from my past.

I want to work as a carer to help people who have experienced similar ordeals to me. I’ve had a really hard life but I would like to help others get help sooner. I appreciate every little thing I’ve got here. I’ve never had a miracle in my life, but being here has been a little miracle for me.

LORRAINE

HEALTHMENTAL HEALTH AND WELLBEING

35%

of residents state that they require support with their mental health

14

residents attended our three-day mindfulness retreat at Abbotswick


We organise three-way meetings to get all relevant parties to the table to exchange information so that we can provide a full wrap-around service for our residents.

The numbers of Caritas Anchor House residents attending sessions with those organisations in 2016-17 were impressive: 121 attendances at counselling sessions with the Sarah Agnes Foundation, while there were 135 at CGL sessions. Another highlight of this year was our mindfulness retreat to the Abbotswick House of Prayer in Brentwood’s countryside, which 14 residents attended. As one said: “It was amazing. I was in a world of my own, relaxing and enjoying the scenery. It was brilliant.”

121

recorded counselling attendances with our partner, Sarah Agnes Foundation

The number of people with mental health problems who are sleeping rough has risen dramatically since the start of this decade. It is estimated that up to 80% of homeless people have mental health needs – and that as few as 25% of people sleeping rough in London have no alcohol, substance misuse or mental health support needs. Indeed, out of all residents of Caritas Anchor House in 2016 -17, 45% had one or more of these support needs, of which 89 residents alone required help with their mental health.

Caritas Anchor House is committed to supporting those with mental health needs and we have continued to invest in a specialist Mental Health Lead to support residents. This role sits within the wider Personal Development Team and is vital to ensuring our support services remain relevant and effective.

As well as the expertise we have in-house, we work closely with other organisations. Residents are referred to us from a wide range of agencies, including Newham’s mental health services.

One good example of our collaboration is with the Sarah Agnes Foundation, which offers one-to-one counselling services. Caritas Anchor House hosts the organisation in our building, while in return we have faster access to their services for our residents. This demonstrates how Caritas Anchor House is working in partnership with organisations to establish mutual benefit. We also work closely with Change Grow Live (CGL), which has three hubs in Newham and works with those affected by alcohol or drugs. They refer people to us and we do likewise to them.


HEALTHPHYSICAL HEALTH AND SUBSTANCE MISUSE

45%

of residents face multiple and complex needs

14%

report that they require support with drugs and alcohol

Tuberculosis is one of those diseases which is assumed to be a thing of the past in much of the civilised world. Sadly, in Newham this is simply not the case. The borough has the highest rates of TB in England, running at seven times the national average and three times the London average. The causes are complex but they include poor housing, nutrition and health, as well as a higher incidence of conditions which lower immunity to TB. Caritas Anchor House made strenuous and successful efforts in 2016 -17 to ensure its residents were screened for both TB and Hepatitis C.

While this was a highlight of the year, it should be seen in the context of broader efforts to look after the physical health of our residents. They are all encouraged to register with a GP – over the year, 94% of residents did so – while there is a weekly nurse’s surgery on site and regular awareness and wellbeing days. As with mental health issues, it can be challenging to ensure that residents get access to the appropriate health services. Substance misuse also runs higher than the national averages in Newham. The rate of hospital stays for adults for alcohol-related harm is the fifth highest in London, while drug use in the borough is 50% higher than the national average. In the year, 42 Caritas Anchor House residents had substance misuse issues. In these challenging times, the charity is committed to supporting residents to lead healthier lifestyles and employs a specialist Substance Misuse Lead to ensure our service can meet the diverse needs and challenges in the community.

In partnership with the NHS, Caritas Anchor House arranged two visits by a mobile unit to the premises during the year. On each occasion, close to 40 residents were able to have their chests X-rayed for signs of TB. On the first visit, in August, they were also tested for Hepatitis C, while on the second, in March, Hepatitis B and flu jabs were available. Feedback from the NHS was extremely positive. This was the best turn-out for a mobile unit in more than a decade. Dr Al Story, manager for Find&Treat at University College Hospitals, said Caritas Anchor House’s service “provides an invaluable opportunity for good partnership working with the NHS Mobile Health Unit and enables vulnerable people to access essential care that they would otherwise struggle to reach.”


“ ”TURNING MY LIFE AROUND TOTALLY

When my mother died in 2014 I went to Jamaica, and when I came back my wife had sold the house and disappeared with our kids. I took it really hard, I was soon taking drugs and I lived on the street and sofa-surfed for about a year. I was on the brink and feeling suicidal.

A friend told me about Caritas Anchor House, and said they really helped people. I came here in June 2016 and since I’ve been here they’ve certainly helped me. They’ve saved my life. They’ve given me a bed, a roof, food and support. Slowly but surely, I’ve been improving and now I’m a very different person.

Caritas Anchor House and Change Grow Live have taught me how to get off drugs and how to rebuild your life. I’m pleased to say I’m now clean from drugs. I’m on a work programme and have been on money management courses. I’ve turned my life around totally. I feel happy, more confident. My bad thoughts have gone away.

I am so grateful. If it wasn’t for Caritas Anchor House I don’t think I would be here any more. It’s a godsend.

ERVINE

135

recorded recovery course attendances with our partner, Change Grow Live

133

attendances at mobile health units and sessions in collaboration with the NHS


“ ”MAKING SOMETHING OUT OF NOTHINGI’m 23, and I’ve spent five years in and out of homelessness. If I wasn’t at Caritas Anchor House now, I’d be back on the roads, sleeping on the streets.It took me time to come downstairs and talk to people but since I did I’ve met some really good people. People who can motivate me and elevate me.

I never thought I’d get a full-time job but when I started on the education and employment programme I got help with my CV, putting in additional information that I didn’t know was important to get it on point. I’ve also had help with interview techniques. Like working out examples of things you have done that show how you have used the skills you’ve got. It has made me so much more confident, in myself and my ability.

The result is that I’ve just been for an interview and got a job in hospitality! They even told me that if I do well in my first month they might make me a manager. Caritas Anchor House is a place full of great opportunities, a place where you can make something out of nothing.

ADRIAN

EDUCATION, TRAINING AND EMPLOYMENT

83

residents were in employment

89

residents volunteered 6029 hours

69

attendances at Welcome Host Gold: Service Excellence accredited training

It all goes to make our residents more confident and work-ready – as does their willingness to get involved by volunteering.

The level of engagement by residents volunteering in 2016 -17 was extremely impressive, at more than 6,000 hours. We encourage residents to volunteer so that they stay active, practise their existing skills and learn new ones. It is a key part of their journey towards employment and delivering on their potential. As a result, across the year and despite the challenging nature of the job market, our employment figures have held up well. A total of 83 residents held a job at some stage during the year, with 38 securing new employment.

Those services include:• Language classes for those who do not have English as a native tongue.• IT assessments and literacy sessions.• Weekly Job Club, and the weekly Jobseekers Roadshow to support residents to apply for jobs, explore the marketplace and prepare for the workplace.• CV development sessions and interview tips which make residents more confident, showing how they can display to potential employers exactly what they have to offer. As you would expect, given our record for forging compelling partnerships, we have some top-quality partners on hand to help too. Pret A Manger runs an apprenticeship programme which our residents have attended more than 20 times and our relationship with them has flourished and we are now one of their formal Charitable Partners. We have also built excellent relations with Business in the Community and many of our residents engage in their Ready for Work placements that offer skills training and workplace experience.


220

recorded attendances at IT assessments and IT literacy sessions

306

attendances at Job Club in collaboration with Job Centre Plus

One of the most obvious ways a resident of Caritas Anchor House can chart their progress is by moving towards the world of work. At a time when the London job market is as competitive as it has ever been, this can be a daunting prospect. But our Education, Training and Employment (ETE) Programme is a powerful tool to have on your side. During a resident’s first two weeks, they participate in a Training Needs Analysis with our ETE Programme Manager to explore their motivators, existing skills and development ambitions. We encourage residents to discover their aspirations and champion their steps towards skill development and the world of work. During this process we have a wide range of services to offer residents during their time with us.


MOVING ON

Our ultimate aim for all residents is that they are able to live independently once they leave Caritas Anchor House, and effectively manage their tenancy. Throughout their stay at Caritas Anchor House, we help them leave homelessness behind for good by addressing any underlying causes, and prepare them with specialist support and advice. One of the most significant developments in 2016 -17 was the completion and opening of our 25 new move-on flats in a unit adjoining our Canning Town site, enabling us to provide much needed services to more people than ever before.

Our move-on flats will help to ensure that our residents are able to sustain their independence long term; when residents fully move on from our services we want to hear that they are healthy, happy and settled in their new homes. Those living in our move-on flats have full responsibility for all aspects of their everyday lives, such as money management and cooking, but can continue to access our support and services if they need to. The flats also allow us to provide a home for more people than ever before, which is vital when faced with the increasing demand on our services and levels of homelessness in our borough.

At a time when providing affordable housing in London is extremely challenging, we are very proud to have achieved this milestone development, expanding our service and our positive social impact.

In the last year, 89 residents moved successfully from our main base into independent living, while another 24 moved into our first stage move-on flats, which act as a stepping stone to independent housing. Apart from increasing the number of beds available on site from 115 to 140, the new homes mean there is now a two-part process that makes the transition from Caritas Anchor House to a home of your own a slightly gentler one. We know that the move from the supportive environment of Caritas Anchor House to living independently in the community can be difficult for some residents, as although they have more freedom, their structured framework of support, development and progress can disappear.

25 new move-on flats built at Caritas Anchor House


“ ”PREPARING TO MOVE OUT

I came here ten months ago after my relationship with my family broke down. Two weeks ago I moved into one of the new move-on flats on site to help prepare me for moving out completely. It’s a very nice place with a balcony, and I can do my own cooking. I’ve got my privacy, but I’m still able to do a lot of work with my key worker.It’s reassuring to know I can still pop down and talk to him when I need to.

I do a lot of volunteering here, which helps give me motivation and confidence. And I’m happy to have the chance to give something back to Caritas Anchor House.

I’m a good organiser and I help manage the Caritas Anchor House football team. We’ve got a good mix of residents, ex-residents and people from the local community. The staff have really supported me and I feel ready for the future. My next step is to get an independent place of my own and to get a job. And my level one football coaching qualification too.

SIVA

24

residents moved into our new move-on flats

9

months is the average length of stay

89

residents moved out of Caritas Anchor House and into independent living


“ ”HAVING MY OWN PLACE IS GREAT

MOVING ON

64%

moved into the private rented sector

18%

moved into local authority housing

I lived at Caritas Anchor House for ten months, but one month ago I moved out and I am now living in a one-bedroom flat nearby in Plaistow.Having my own place is great – the feeling of being more independent is a big thing for me.

I got so much help at Caritas Anchor House, and still do. I come back regularly to volunteer and to help out in the kitchen at breakfast and lunch times, which has really helped with my English as I speak with the staff and residents.

I also have English lessons here every Monday, which is really helping me, and I’m also being taught IT. My skills and my confidence have really improved.

The staff here are really good people, all of them. They are so patient and professional, and really supportive. They understand us. In fact, the people here are like a family to me.

HELDER


When residents do move out, we support them to complete the necessary paperwork and set up the relevant bill payments, and continue to provide support when needed. As well as our residents, we also provide ongoing support to private landlords and housing associations, to ensure that we are a partner of choice and are able to secure housing for Caritas Anchor House residents yet to come through our doors.

Of the 89 residents who moved on to independent living in the year, 64% moved into the private rented sector and 18% moved into local authority housing.

Most residents have never held a tenancy before, so a move into one of the first stage flats is a practical test of all they have learned about what is involved in running a home. We also work in partnership with Single Homeless Project to provide residents with tenancy sustainment training which includes information and support around budget planning, how to maintain a property and how to sustain a tenancy.

The task of identifying and securing homes that can be used by our residents for independent living away from the charity’s base is a major one.

It involves plenty of networking so that we have a supply of landlords who are happy to provide properties for our residents.

We attend meetings with property developers and liaise with housing associations as we strive to build bridges with as many potential providers as possible to ensure people move smoothly on from Caritas Anchor House. Most of the homes people move into are in East London but we have links with landlords who have properties all over London, and we have housed residents as far as Kent when they are happy to move further afield.


COMMUNITY RESILIENCE

“ ”IT GIVES YOU PURPOSE

Without Your Space, I don’t think I would be here now.

I lost my wife to cancer in 2012 and I found it very difficult to cope. We’d met when she was 16, married the year after and we were coming up to our 40th wedding anniversary when she died. We were together all that time. It was like losing your right arm.

Someone put me in touch with Your Space and I attended group meetings and one-on-one sessions. I went to as many as I could and still do. It was a relief to have someone to talk to. There are other people in the group that have lost partners that understand.

Any problem you’ve got, it’s open to discussion. It’s a good bunch of people. It’s just an informal group meeting, and it’s up to the individual how much they contribute. It gives you a purpose. I now live in Hertfordshire but make the 80-mile round trip once, maybe twice a week. It’s helped me so much with my whole outlook on life, and now I’m a different person.

DAVE


228

attendances at services for the deaf community

1701

attendances at Your Space services

These are held in West Ham Park and are a way of encouraging small groups to share their emotions while strolling in a relaxing open-air setting.

Your Space has created a network of support and an atmosphere of trust. It is a place where participants can feel safe and, at the same time, learn the ability to stand in other people’s shoes, if only for a short while. It is a service that has been so successful that we dream of replicating it nationwide. Our efforts also include the management of St Mark’s Community Centre in Beckton. Caritas Anchor House has guided the centre in its operations, and supported it to further develop its services for the community.We have established facilities including a club and café for deaf visitors, as well as sports and fitness classes, services for disabled people and a nursery for local families. Caritas Anchor House residents also volunteer at the community centre, which represents an important part of their efforts to reintegrate into society and become an active member of their community.

Caritas Anchor House works as part of a concerted effort to transform our borough for the better and we are committed to supporting the community in and around Newham. Apart from seeking out new beneficial partnerships, one way in which the good work being done with the residents at Caritas Anchor House can give the local community a boost is through our Community Resilience Programme. Resilience is all about bouncing back from life’s difficulties. By supporting local people in need, we aim to enable the community of Newham to become more resilient in the face of the challenges of modern society.

Our Your Space project is a key part of our community resilience work, providing a therapeutic service for non-residents which was absorbed into Caritas Anchor House. This has had an amazing impact in the community and we look forward to building on these early successes. Local people who may feel vulnerable or isolated benefit from our discussion sessions, which can be one-to-one or in groups. People who may, for a variety of reasons, feel distanced from society, can express their views and feelings freely in an atmosphere of mutual respect and support. These sessions are facilitated by Your Space Catalyst Coordinator who has supported community resilience for many years. In 2016-17 we had 131 attendees at our one-to-one wellbeing sessions, 343 at our Connecting Families coffee mornings and another 213 at Walk And Talk sessions.


GOVERNANCE

Now Caritas Anchor House, as we have been known since 2014, faces a far more sophisticated set of challenges. It was, therefore, appropriate that 2016 -17 saw a doubling in the size of our board of trustees, from five to ten.

Many of the new trustees had been involved with Caritas Anchor House for some time, but now have a closer relationship with the charity. Their arrival was an acknowledgement that new skills were needed from areas such as the legal sector and investment banking.

That variety of expertise is replicated among the senior management team at Caritas Anchor House, many of whom have been drawn from the corporate sector and bring with them the rigour every charity needs.

This has strengthened our strategic leadership, at a time when we’re expanding our service provision and entering into a more complex environment.

A highlight of the last year was our registration with the Homes and Communities Agency to become a registered provider of social housing. This was a long process but it effectively means we are now a housing association. We are encouraged by this development as it will enable us to have further constructive conversations with other registered providers as we seek to bring more valued partners on board.

Behind the scenes, upgraded systems are now in place. We have an operational hub called the Business Services Unit that provides stability and support for the organisation to do what it does so well on the frontline.

There is tremendous talent among the 50 staff on our site and going forward we want to nurture it as well as possible, so we have developed our HR practices and opportunities for professional development.

The year also saw Caritas Anchor House purchase In-Form, a customer relationship management system created by Homeless Link and Salesforce, which we are now in the process of customising to meet our needs. It will allow us to record updates on resident issues instantaneously, and streamline our impact reporting to better understand our return on investment.

At the same time, a review of our IT infrastructure is under way to make sure our systems work in the best way they can for our staff and residents.

THE ORGANISATION

When Anchor House was first established in 1962, its purpose was simply to provide temporary accommodation to seafarers who came in and out of the nearby docks.


THE FUTURE

In a difficult external funding climate, the raising in 2016-17 of £1.1million in new funding from individuals, trusts, statutory and corporate sources should be celebrated. However, as Caritas Anchor House looks to the future there will be no time for resting on laurels. More funds are needed for the charity to continue its outstanding work in its own right and as a key part of a concerted response to the social problems faced by the people of Newham.

The opening of our 25 move-on studio flats in 2016 -17 represented the completion of the second of three phases of the Home and Hope Appeal, which was launched in 2011 with the aim of raising £15.3million to provide new facilities at Caritas Anchor House for use by the Newham community.

Caritas Anchor House is successful in the way it goes about its very difficult work. One of the ways in which that success is underpinned lies in the way we are able to engage with the right partners who are also very good at what they do.

The work to build the partnerships that will lead to the best possible outcomes for our residents – and for the wider community – will continue. We aspire to take our services further afield, extending our impact and sharing what we know more broadly and have started to explore tenders for services outside Newham. We want to extend our reach and do what we do anywhere there is a need. Let’s do what we do well with more people.

We are confident that we are ready to meet and answer the challenges that will confront us in the months and years ahead.

The third and final phase will be the development of new training facilities on the ground floor of our site. These will include space for vocational courses, learning zones and a training kitchen to help people to gain catering qualifications.

Efforts to raise the money needed to push ahead and complete that final phase will continue unabated in 2017-18 and beyond.

One of the tasks which falls to our trustees and the senior management team is to ensure Caritas Anchor House presents itself in the best way possible to the market as it seeks future opportunities and partnerships.


FUNDING REVIEW

We are delighted that we were able to complete the construction of our 25 move-on flats this year and continue to secure funds for our much-needed services.

Fundraising for new areas of the building development continues, although we have paused the construction work for a short period to enable our Trustees and Strategic Management Team to consider the most advantageous and flexible use of the space available. We wish to ensure that the facilities continue to meet the needs of our residents and the local community in the long term and whilst we consider the best use of the space, we will ensure the new areas include a training kitchen, an e-learning space, a resident’s kitchen and space for community activities as originally planned. At the start of 2016 -17, our dispute with HMRC over our VAT treatment was ongoing but we are delighted to report that we reached a satisfactory resolution to the issue during the year. However, there is no doubt that this and the shaken public trust in the charity sector as a whole has had an impact on our fundraising. Despite this, we were able to complete the construction of our 25 move-on flats with the aid of a long-term bank loan at a very favourable rate of interest. The loan is repayable over 25 years but we are hopeful that we can make early repayment. We partner with a number of grant makers, statutory agencies and trusts to deliver services and are committed to bringing money into the borough to fund much needed support for those who have experienced homelessness and to develop community resilience. We very much see those who donate to the charity as our partners as we both work to a shared goal of tackling some of society’s toughest challenges.The full accounts for 2015 -16 can be found on our website and the accounts for 2016 -17 are in the process of completion and will be published in September 2017: www.caritasanchorhouse.org.uk


SUPPORTERS, FUNDERS AND MANAGEMENTTRUSTEESMonsignor John Armitage (Chair)Mr Charles Abel SmithMr James DonovanMr Awaritoma EfejukuMr Simon Hall MBEMr Michael HodgesSr. Teresa Ann Hughes CRSSMr John LoweMr Luke de PulfordMr Robert Townsend

PRESIDENTThe Rt Revd Alan Williams, Bishop of Brentwood

PATRONSDr. Muhammad Bari, MBE, FRSA Sir Christopher Benson JP, DLMr Guy Beringer, QCLord John Bird MBESir George Bull The Rt Hon the Lord Camoys, GCVO, PC, DLMr Sol CampbellMr Tim Campbell, MBEField Marshal the Lord Guthrie of Craigiebank, GCB, LVO, OBE, DLMr Bobby Cummines, OBE, MUniv, FRSAMr Colin Dexter, OBEMs Julie EtchinghamThe Lord GlasmanSir Ian McAllister, CBEMr Barry McGuigan, MBEThe Rt Revd Thomas McMahon, Bishop Emeritus of BrentwoodThe Baroness MeacherHis Eminence Vincent Nichols, Archbishop of WestminsterThe Rt Hon the Lord O’Donnell, GCBThe Rt Hon the Lord Patten of Barnes, CH, PCMr Jeremy PaxmanMr Stephen Pound, MPGen the Lord Ramsbotham, GCB, CBEThe Most Revd Peter Smith, Archbishop of SouthwarkThe Rt Hon Stephen Timms, PC, MPHRH Elisabeth von Thurn und TaxisThe Rt Hon Ann Widdecombe, PCDame Barbara Windsor, MBE

APPEAL BOARD MEMBERSMr Michael Dawson (Chair) Mr Simon Hall, MBE (Vice Chair) Mr Charles Abel SmithMr John Adshead, CBEMonsignor John ArmitageMr Guy Beringer, QCSir Stephen O’Brien, CBEMrs Lucy Bull, LLBMr Justin DowleyMs Anna-Maria KennedyMrs Sandra McGuiganMr Matthew PageMr Oliver PawleMr John ShipseyMr Gerard StrahanMr Vincent ThompsonMs Gaynor Townley

STRATEGIC MANAGEMENT TEAMLinda Maytum-WilsonActing Chief Executive and Operations Director

Rebecca RieleyActing Deputy Chief Executive and Head of Business Services

Susan FieldFinance and Development Director

FUNDERSBig Lottery FundCharlotte Marshall Charitable TrustCity Bridge TrustDepartment for Work and Pensions (Flexible Support Fund)Esmee Fairbairn FoundationGarfield Weston FoundationGreater London AuthorityHarapan TrustHobson Charity LtdMarsh Christian TrustMerchant Taylors’ CompanyMiller Insurance Services LLPPF Charitable TrustReuben FoundationSumner Wilson Charitable TrustThe 29th May 1961 Charitable TrustThe Albert Hunt TrustThe Bernard Sunley Charitable FoundationThe Bisgood Charitable TrustThe Borrows Charitable TrustThe Charity of the Worshipful Company of ArbitratorsThe Charles S French Charitable TrustThe Cuckoo Hill TrustThe Drapers’ Charitable FundThe Forte Charitable Trust

The Golden Bottle TrustThe Grace Dieu Charitable TrustThe Hans and Julia Rausing TrustThe J A Rose TrustThe J P Jacobs Charitable TrustThe Leathersellers Company Charitable FundThe Leigh TrustThe Maurice & Hilda Laing Charitable TrustThe Oldfield Charitable TrustThe Pimco FoundationThe Rank FoundationThe Rayne FoundationThe Swire Charitable TrustThe Taylor Family FoundationThe Utley FoundationThe Vintners CompanyThe White Oak Charitable TrustThe Worshipful Company of PlumbersTJX UK FoundationWorshipful Company of Fan Makers

RELIGIOUS ORGANISATIONSChurch of the Immaculate Conception, Epping Order of Friars Minor Our Lady and St Joseph Church, Ingatestone Our Lady of Compassion Church, Upton Park Our Lady of the Rosary and St Patrick’s Church St Edward the Confessor Church, RomfordSt Michael’s Church, East Ham St Thomas of Canterbury Church, Woodford GreenThe Charity Walk for PeaceThe Noble Order of the Ladies of Marshall

SCHOOLSAll Saints School, DagenhamBrampton Manor Academy, Newham Churchfields Junior School, South WoodfordCumberland School, NewhamCurwen Primary School, PlaistowNewham College, NewhamQuwwat Ul Islam Girls School, Forest GateSS Peter & Paul’s Catholic Primary School, IlfordSt Angela’s Ursuline Convent School, Forest GateSt Joachim’s Catholic Primary School, Newham West Ham Church Primary School, West Ham


WE NEED YOUR SUPPORT

There is so much more we want to achieve, and to do so, we need your support.

At Caritas Anchor House, we put our residents and service users at the heart of everything we do. We believe no one should become homeless, and we are determined that those who do receive the support needed to rebuild their lives. The completion of the Home and Hope Appeal will mark a tremendous milestone for all of us. The final phase of the appeal will modernise our training and support facilities for our residents and community members. This will form the heartbeat of Caritas Anchor House and build a legacy of lasting change for many years to come. With your help, this can become a reality, so please pledge your support and make a donation. It really can make a world of difference to someone’s life. To arrange a visit to Caritas Anchor House, or for any further information please visit our website www.caritasanchorhouse.org.uk or contact us on [email protected] or 020 7476 6062.

PLEASE POST THIS FORM TO OUR REGISTERED OFFICE: Caritas Anchor House, 81 Barking Road, London E16 4HB (FREEPOST-HOMELESS)Registered Charity Number: 1147794 Company Number: 08075329Telephone: 020 7476 6062 Email: [email protected] Website: www.caritasanchorhouse.org.uk

Caritas Anchor House will receive 100% of your donation. All texts will cost the donation amount plus one message at your standard network rate, charged to your mobile phone account. You must obtain permission from the bill payer before sending a text message.

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We will contact your bank with the details you have shared with us to set up your standing order. To change a regular donation via standing order, this will have to be done directly between yourself and your bank. You can do this by simply phoning or writing to them, visiting them in branch, or via internet banking.

GIFT AIDBoost your donation by 25p of Gift Aid for every £1 you donate

Yes, I want to Gift Aid all donations I have made in the past four years and on future donations until further notice. I am a UK taxpayer and understand that if I pay less Income Tax and/or Capital Gains Tax than the amount of Gift Aid claimed on all my donations to any charity in that tax year, it is my responsibility to pay any difference.No, I am not eligible/do not wish to give Gift Aid.

COMMUNICATION PREFERENCESCaritas Anchor House wants to communicate with those who are interested in what we do, and want to hear about the exciting transformations our residents are making. We’d like to share with you the difference your donation has made, and how you can continue to support us, but we need your permission to do so. If you’d like to hear from us, please select any of the ways you prefer to be communicated with below:

Post Email Text message We will never sell the data we hold, and ensure that all personal information supplied is held securely, in accordance with the Data Protection Act 1998. Data is used to administer your donation, and is only ever shared with HMRC for the purpose of processing a Gift Aid claim. It’s easy to opt out of future communications at any time, by contacting us on [email protected] or 020 7476 6062 with your full name and contact details. You can also use these details to contact us with any queries.

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OUR EVENTS

To arrange a visit to Caritas Anchor House, or for any further information, please visit our website www.caritasanchorhouse.org.uk or contact us on [email protected] and 020 7476 6062

“ Caritas Anchor House provides a safe haven to some of the most vulnerable people in our society, and is one of the best examples of an organisation serving its community, and enabling people to plan for a decent future.” Rt Hon Stephen Timms MP, Patron of Caritas Anchor House, World Homeless Day reception October 2016

“ Without Caritas Anchor House I might not still be around. They gave me back who I am, and probably a little bit more. I’ve achieved so much, and I couldn’t be more proud.” Debbie Brown Resident of Caritas Anchor House, World Homeless Day reception October 2016

“ I just have to thank Caritas Anchor House because here we are a family, nobody is different from anyone. Here we have life and the opportunity to dream again.” Paula Resident of Caritas Anchor House January 2017

“ Homelessness happens for all sorts of reasons, and at Caritas Anchor House, we try to give the environment, love and support to help people rebuild their lives. Someone once asked, ‘how many storeys do you have a Caritas Anchor House?’ to which I answered ‘we have five floors, but thousands of stories.’ And those inspiring stories are what Caritas Anchor House is all about.” Monsignor John Armitage Chair of Trustees at Caritas Anchor House, World Homeless Day reception October 2016

“ It is with great pride that I support Caritas Anchor House and I was thrilled to see the progress being made in the building of new accommodation flats to help the homeless in the local area. The warmth and community feeling within the building is inspirational and we must not forget the importance of such a place for people who find themselves falling on hard times.” Dame Barbara Windsor, DBE Patron of Caritas Anchor House, visit to Caritas Anchor House November 2016

Caritas Anchor House81 Barking RoadLondon E16 4HB

Registered Charity No.1147794Registered Company No. 08075329

tel: 020 7476 6062fax: 020 7055 6821email: [email protected]

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building new beginnings - caritas anchor house · 2017. 10. 17. · 136 new residents were moved...

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