building enterprise knowledge using semantic encyclopedias

Bernadette Clemente

Dr. Cindy Cicalese

SMWCon Fall 2013

Tuesday, 29 October 2013

Berlin, Germany

Building Enterprise Knowledge

using Semantic Encyclopedias

© 2013 The MITRE Corporation. All rights reserved.

Approved for Public Release; Distribution Unlimited. 13-3656

About us

About MITRE

Tour

Future Directions

Final Thoughts

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Agenda

© 2013 The MITRE Corporation. All rights reserved. For limited distribution only

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About us

MITRE’s Software Solutions and Technologies

• 40+ developers specializing in experimentation, mobile computing, robotics, and social media.

• Bernadette Clemente, Associate Department Head

• Dr. Cindy Cicalese, Senior Technical Advisor


About MITRE

Not-for-profit organization that operates federally funded research and

development centers (FFRDCs) sponsored by the United States federal

government. MITRE helps its sponsors with:

– Scientific research and analysis

– Development and acquisition

– Systems engineering and integration

From MITRE website:

– “…We foster a culture of knowledge sharing. We apply what we learn from

addressing one sponsor's challenges to similar issues faced by other

agencies. This means when sponsors engage with us, they have access to

all the minds of MITRE…”

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http://www.mitre.org


http://www.mitre.org

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Cross-Cutting Knowledge

Discussion

Staff Pages Customer

Portfolio Pages

Project Pages

Work Product

Deliverables

• Use semantic encyclopedias to capture

and reuse cross-cutting knowledge across:

• Projects

• Customer missions

• Technologies

• Corporate centers

• Aggregate and visualize longitudinal

behavior patterns of staff, business units,

topics, task activities, customer missions.

• Preserve corporate cross-cutting memory.


Marketing the value proposition

“Wiki” tightly associated with Wikipedia and Wiki Leaks. “Semantic wiki” is a concatenation of two concepts – semantic web

and wiki publishing. “Enterprise Encyclopedia” is technology agnostic and tangible.

Set of extensions and design patterns for constructing semantic

encyclopedias based on MediaWiki and Semantic MediaWiki.

– Promotes findability, reuse, and analytics.

– Accelerates knowledge capture across linked encyclopedias.

– Received 2 MITRE Knowledge Management Awards.

– 50+ MGF encyclopedias at MITRE and at customer sites with varying

levels of success and adoption.

MITRE Gestalt Framework (MGF)

Development

Staging

Production

Archive

tools.mitre.org


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Origins

One size might not fit all

Wikipedia benefits from a very large user community. Small user communities benefit from shaping their

encyclopedia’s structure.

Needed a structured approach for

capturing and reusing cross-cutting

knowledge.


Human Language Technology

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Iconography

Smart phone iconography developed in anticipation of mobile access is not alluring from the desktop.

Common denominators

While other groups share project information, this community shares events and tool evaluations.


Robotics

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Champions are the strongest indicators of success

A tireless champion redirects contributions from email and other formats to the semantic encyclopedia.

Re-skin the user interface for the enterprise

Knowledge workers need intuitive user interfaces. Developers tolerate busy or complicated interfaces.

Periodic Model Review

User community behavior determines the strength of a model.

Reports Drive Robopedia

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Small contributions form large patterns

Simple reports visualized as tag clouds, tables, and charts provide an evidence-based view of longitudinal individual as well

as group activity.


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Tool Taxonomy

Taxonomy

Application areas map to business units. This helps users see where their tools “fit” within MITRE technical centers.


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Integrate Related Enterprise Data

Integrate enterprise data

Combining enterprise data with semantic encyclopedia content helps groups document their work program.


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Social Bibliography


Faceted navigation

Book covers enhance the user experience when using the Semantic Result Format filtered format.

Radar R&D Portfolio

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Visualization

Project information coverage diagnostics can look like an eye chart and yet be very useful to a community.

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Developer Documentation

A good idea can be applied to itself

We use a semantic encyclopedia for documentation and training. We built 25+ extensions and 5 are planned for

contribution to the MediaWiki community.


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MGF Extension Showcase

Drinking our own champagne to showcase and test extensions

“Extension” encyclopedias are very useful for showcasing and testing across the production environment.


Customer Encyclopedias

Internal MITRE Encyclopedias

Portfolio

Human Language Technology

1,634

Biosecurity

617

Robotics, Autonomous Systems,

Machine Vision 8,985

Mobile Computing

1,003

Disaster Communications

216

Enterprise Systems Engineering

374

Acquisition

1,137

Gestalt

1,898

Experimentation

821

Social Media

299

Bandwidth Capacity Management IC

Technology Management Framework DISA

Small Business Technology Innovation DoD

Geospatial Intelligence Environment IC

Test Resource Management Center DoD

Joint Counter Radio Controlled IED

Electronic Warfare Portfolio Management US Navy

Cyber Intelligence DOJ

Geospatial R&D Portfolio Management IC

Radarpedia DoD

Science and Technology R&D Portfolio

Management IC

Lab Showcase

73

Department Showcase

134

Division Performance

2,304

Corporate Space Initiative

2,740

Single Topic Collections

Corporate Goals

61

Tool Repository and Knowledge

2,875

Reading Lists

251

Massive Open Online Courses

218

Datasets, Models, Methodologies

205

Business Unit Collections

Enterprise Object Collections

Proliferation

The short term and harder goal is to increase participation. We cultivated group-specific encyclopedias with their own

metadata definitions to grow knowledge. Encyclopedia proliferation was more important in the short term than the

development of common metadata definitions. The longer range goal is to evolve towards one encyclopedia.


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View Network Patterns Across Encyclopedias

Network Patterns

Useful for reviewing collections and related collections. Reveals captured knowledge relationship strengths and weakness.


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Future Directions:

Federate Semantic Encyclopedias

Encyclopedias, chapters, book shelves

Opportunity to federate distributed semantic encyclopedias into a unified knowledge worker experience.


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Enterprise knowledge sharing

– Top down – one size fits all.

– Exchange questions and answers in discussion forums.

– Create work products for a specific purpose.

– Email documents among a group of editors.

– Upload documents to document repositories.

– Publish enterprise stories.

– Organize technical exchange meetings.

– Fill out enterprise forms.

Federation of semantic enterprise encyclopedias

– Bottom up approach (group-specific).

– Abstract knowledge work into reusable semantic entities.

– Create encyclopedia articles using semantic forms for an enterprise audience.

– Reuse semantic entities through queries.

– Combine social and enterprise content within semantic encyclopedias.

– Federate semantic encyclopedias.

Semantic MediaWiki is well-suited for building enterprise knowledge one group at a time.

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Final Thoughts


building enterprise knowledge using semantic encyclopedias

Business

mitre corporation

mitre website

minds of mitre

mitre technical centers

rights reserv

semantic wiki

semantic mediawiki

enterprise encyclopedia