building effective teams in amdocs tecc - presentation
TRANSCRIPT
Building Effective Teams in
TECCMilind Gokhale
AM-317
Agenda
Introduction
Objectives
Current process followed in TECC
Problems in current process
Field Work
Scope of work
Data Analysis and Interpretation
Recommendations
Introduction
Need for Building Effective Teams in Amdocs◦ Increasing project orders with Amdocs
DVCI
◦ Uncertainty of Asian Projects
◦ Spurt in the resource requirements
◦ Lack of Amdocs Product Knowledge
Role of Amdocs TECC to improve the situation◦ Final Gateway of project delivery to UAT
◦ ST always in squeezed timelines
Objectives
To know the current approach in
TECC
To identify problems in the current
approach
Employee Survey
Recommendations on building better
teams and thus improving project
success rate
Current Process in TECC
Determination of scope of services
Team Ramp up
Project kick off
Ongoing meetings and progress
Determination of scope of
services
Team Ramp Up
Problems in the current
process Golden numbers mostly for European
and American projects
Special efforts in Asian projects
Improper KTV scores
Frequent Rotation
Field Work
Pilot Interviews
Questionnaire Preparation
Survey
Data Analysis and
Interpretation Knowledge levels and KT
Crises
Visibility and Clarity
Frequent Rotation and Stability
Knowledge Levels and KT
Crises
Visibility and Clarity
Frequent Rotation and
Instability Misuse of Crashing
Resource burn-out
Loss of work life balance
Recommendations
Regular knowledge building
Better resource planning program
including ELITE program
Develop inherent leaders within team
Better product orientation
Improve account level orientation
Thank You
