Building Constituent Portals - Get Your Hardhat Ready!

Presented by:

Debbie Feldman, Sara Rodgers, Sherri Yerk-Zwickl

Lehigh Overview

• Founded in 1865

• 4600 undergraduates, 2000 graduate students, 600 Faculty, 1100 Staff

• 4 Colleges (Arts & Sciences, Engineering, Business, Education)

• Research Intensive University

• January 2003 - SunGard Luminis Portal live

Lehigh Library & Technology Services

Colleges andAdministrativeDepartments

Instr.Tech. Consultant

Computing Consultant

Librarian

Help Desk

EnterpriseSystems

Library TeamIT Team

CC Team

Systems & Networking

Overview

• Admitted Student Portal

• First Year Student Portal

• Alumni Portal

Admitted Student Portal

• Idea

• Purpose

• Development Team– Content– Technical

• Timeline

Channels

• Targeted

• Banner

• Other

Targeted Channels

Banner Channels

Other Channels

Admitted Student - Next Steps

• Solicit feedback

• Review and revise

• Future enhancements– International channel– Virtual faculty and staff ambassadors– Special programs

Admitted Student Portal

First Year Student Portal

• Initiated in Summer, 2003

• Replaced July on-campus sessions

• Available when deposit is paid (typically early May)

• Provides critical information & preparatory tasks

• Development team

FYS Features

• Access to email, targeted announcements

• Housing application

• Course Request process

• Calculus Readiness Assessment

• Language survey (among others!)

• Health information forms

• e-versions of mailings, FAQ’s

• College Curriculum/Program info

• Orientation info

FYS 1 screenshot

FYS 2 screenshot

FYS Future

• What’s Next?– Dedicated Orientation tab (evoLUtion:2)– Stay with FY students until December

– Create video tutorials

– Add more functionality

First Year Student Portal

Alumni

• Graduates stay connected

• Access to alumni resources & services

• Network – career, relationships

• Maintain Lehigh identity

• Keep email account

• Extend recognition of Lehigh

Process

• Alumni Focus Group– Introduce Campus Portal– Survey

• Mock up – Channel content pulled from existing sources– Presented to Alumni Board

• Test accounts to select alumni• Gradual roll out

– Graduates– Active Alumni

Alumni

*Connected

* Engaged

* Involved

Alumni Portal

Coming soon…

• Online community – iModules online directory

• MyLibrary for Alumni – 2 popular ProQuest databases

Alumni Portal

Challenges

• Communication (internal and external)

• Effectiveness

• Coordination

• Timing

• Support

• Content decisions

• Technical Issues

Benefits

• Increased connection with constituents

• Convenience

• Save time, $$$

• Increased communication across university

Coming Soon…

Parent

MBA

Distance Education

Conclusion

"There are things known and things unknown and in between are the doors." 

 

~Jim Morrison~

Our Advice…

•Communication

•Timing

Questions

Thank You!

Debbie Feldman df04@lehigh.edu

Sara Rodgers skr5@lehigh.edu

Sherri Yerk-Zwickl shy2@lehigh.edu

Admitted Student Portal

FYS 1 screenshot

Alumni Portal