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Building Civil Protection 2.0

Protezione Civile Gruppo Comunale Pernumia


LʼAquila - Earthquake 2009


One Question

Are we ready?


Abruzzo Emergency - Earthquake, photo by Le avventure di Giufà \ flickr.com

Are we ready to cope with risks?

Anticipate negative trends or events

Coordinated and prompt response

Administrative measures, legal framework

Organisation, structures, methods, procedures


to share

to collaborate

to communicate

to cooperate

to support

to include - e.g. diversity

Are we ready for web 2.0?

Photo by batega \ flickr.com


1FrameworkThe Italian Civil Protection System

Abruzzo Emergency - Earthquake, photo by Leonardo Hueber


Civil Protection is the term widely used in Europe to describe the organized action

aimed at coping with collective threats caused by natural or human induced

disasters.

What is Civil Protection?


What is Civil Protection?

The Italian Law defines civil protection as complex system of governance for the

safeguard of human lives, health, economic assets, cultural and architectural

heritage, human settlements and environment from any kind of disaster either

natural or man made.


The Civil Protection System

The Italian Legal Framework Law no. 225 of 24 February 1992

The Civil Protection Authorities - Central Government, Regions, Provinces, Municipalities, Municipal Districts and Mountain Communities

contribute to civil protection activities using their procedures and regulations

collaborate with central government, public agencies, institutes, scientific research groups and organizations.


Forecasting/Prevention/MitigationEmergency preparedness/Emergency planningResponse/Emergency ManagementRecovery

Civil Protection Activities

Abruzzo Emergency - Rescue intervention, photo by DPC INGV Institute - Seismic monitoring Abruzzo Emergency Briefing at COM 4 - Operational Centre


Precidency of the Council of Ministers

Interior

Economy and Finance

Environment

Education, University and Research

Transportation and Infrastructures

Defence

Agricultural Policy and Forestry

Productive Activities

Health

National Fire-fighters Corp - Police -Prefectures

I.N.G.V. - C.N.R.National Research Institutes

118

Revenue Guard Corp

Army, Navy, Air Force, Carabinieri

G.R.T.N.

Costal Guard – ANASSocietà Autostrade

Ferrovie dello Stato Group

State Forest Corps

ANPA

Civil Protection Department

Foreign Affairs

Communications

Cultural Heritage and Activities

Regions

Provinces

Municipalities MayorMunicipalities Volunteers GroupsVolunteers Associations

Structures \ Coordination

Civil Protection regional bodies

Civil Protection provincial bodies


Vertical institutions and bodies at different territorial levels (State and Local)

Horizontal the actions of the different bodies of a single system and level (i.e. State or Region) to achieve a common goal.

The Italian Civil Protection System

Vertical and Horizontal Coordination



Horizontal Coordination

It implies to be able to work in a cooperative way, avoiding any jealousy or partisan behaviour, whether it is a Ministry or an agency.

The aim is that each one do its best in order to accomplish what, where and when, is needed.

The Italian Civil Protection system has the duty to protect human life and health, goods and properties, national heritage, urban settlements and environment from any kind of natural or man-made disaster.

According to Italian laws, volunteers have a very important role in this complex system.

As you can see, in the Italian system, volunteers organisations are officially involved as well as all the other operational corps or agencies.



FIRE BRIGADE

ARMED FORCES

POLICE FORCE

THE ITALIAN RED CROSS

FOREST FORCE

NATIONAL SCIENTIFIC RESEARCH GROUPS

NATIONAL HEALTH SERVICE

NATIONAL ALPINE RESCUE CORPS

Operational Bodies at National level

by the Law 225/1992, paragraph 11 • 2.500 organisations [associations and municipality groups]- 1.000.000 volunteers- time of response: 60.000 in 60 min- time of response: 300.000 in few h

VOLUNTEERS ORGANISATIONS

Horizontal Coordination

Italian National Department of Civil Protection - Advertising Campaign

The Italian Civil Protection system has the duty to protect human life and health, goods and properties, national heritage, urban settlements and environment from any kind of natural or man-made disaster.

According to Italian laws, volunteers have a very important role in this complex system.

As you can see, in the Italian system, volunteers organisations are officially involved as well as all the other operational corps or agencies.


“They have a love for what they are doing, which can only be captured through values and attitudes”

[Knowles;1975]

The Role of the Volunteers

Abruzzo Emergency - Volunteers and Population in Roio Piano Rescue Camp

By the Law 225 par. 11, the Volunteer Organisations are one of the key back bone of the system, as the other national agencies and bodies

Volunteers Organisations autonomously organise informal and non-formal training initiatives and participate to formal training programmes

Commitment and Experience are key to develop the ability to manage emergency events


Vertical Coordination

Vertical coordination is based on “subsidiarity”, supported by the European Union.

Subsidiarity is the idea that the central authority should have a subsidiary function, performing only those tasks which cannot be performed effectively at local level.

The Civil Protection System

Abruzzo Emergency - Earthquake, photo by Elena Rapisardi


The Local Authorities

Municipalities, Provinces and Regions, thanks to their financial autonomy

are able to finance the “primary” service of civil protection; have the duty to manage administrative functions in civil protection.

Ambrogio Lorenzetti (Siena, 1290 – Siena, 1348)

8.104 Municipalities20 Regions 104 Provinces


Knowledge

Training

Emergency planning

Informing the public

The Mayor Local operative organizations

Technical offices

Municipal police

Local volunteers groups

Municipal workers

Health services

City services

Welfare services

Administrative and financial services

Local enterprises

Preparedness

Mitigation

Forecasting

The Role of the Mayor


2 Communications and Risk ManagementThe Italian Experience

Abruzzo Emergency - Earthquake, LʼAquila - Prefecture Palace


Communications & Risk

Prep

ared

ness M

anagement

Relief

Risk

Communications

Communications: the main tool to support the whole emergency process‣ preparedness‣ management‣ relief

Communications: crucial to allow the public to make decisions on how to deal and cope with risk


internal communications

external communications (public)

Map \ Content

everyday emergency

infotainment

news \ information

edutainment

information

knowledge

competencies

skills

information

news

self-protection

rescue info

information

procedures

documents



Who generates content in the web 2.0 era?

everyday emergency

Institutions OperatorsResearch Centres

Volunteers

CitizensMedia

external communications


Abruzzo Earthquake

03.36 am4/6/2009

Abruzzo, Italy


< terremoto abruzzo >

http://www.slideshare.net/Davide/social-media-e-terremoto-in-abruzzo


Abruzzo Earthquake

The first Italian emergency event in the web 2.0 era

Soon after the earthquake ....

‣ 130 facebook groups‣ thousands of messages, status, ...‣ twitter messages

‣ to communicate fears, hopelessness, ‣ to inform on the victims and the rescue interventions‣ to look for some friends, relatives, ...‣ to share information on the overall situation‣ to organise donations (money and goods)

what for?


People\Users\Citizens\Volunteers.....Building Civil Protection 2.0

The Challenge

«emotional» participation proactive collaboration


3 Civil Protection & Web 2.0 Projects and Experiment

Abruzzo Emergency - Earthquake, Roio Piano



external communications (public)

Map: Projects and experimentations

everyday emergencywww.ispro.it

http://oss.formez.it/moodle/course/view.php?id=70

http://distrettobassapadovana.ning.com/

Campo "ROIO PIANO"


Libraryglossary

InformationChannel

2002Project - Civil Protection Web Site

2005Project - Civil Protection for Mayors

NewsKnowledge

ForumsChats

....

Project: Civil Protection for Mayors

e-learning

Mayorsonline

community

Training & Study CentreItalian Institute providing support and training to Public Administrations

Training & Study CenterItalian Institute providing support and training to Public Administrations


www.protezionecivile.formez.itwww.formez.it

Civil Protection for Mayors

Civil Protection

For Mayors

Civil ProtectionInformation

Channel

e-learning modules news general and law library regional pages forum glossaries best practices chats with experts

Institute website


ispro.it - 2007/2008

Research and Studies Institute for Civil Protection and Civil Defence

information knowledge

services collaboration

the Systemic Approach of the the Italian Civil Protectioncommitted and active volunteers community

set up a web open and collaborative network to support the civil protection community at all levels

Lever

Mission


ispro.it 2007


Abruzzo Emergency 2009 - Test

Web 2.0 to manage information during the emergency

Free web based tools in order to ‣ store and categorise all the crucial information ‣ allow the creation of a network between all the operators - in the

emergency territory and at home - so to exchange information and knowledge at distance

emergency has been managed by civil protection operators - mostly volunteers - working in the field (rescue camps, operational centers,...) usually on weekly shifts. Internet, phone, mobile connections were active soon after the earthquake, mostly everywhere.

Solution

Information handover - Local server failures - Fax, radio, phone did not ensure the need of information sharing

Problem

Framework


Actors• COM (Operational

Centres) • Rescue Camps• DICOMAC (Command &

Control Direction)• Population• Fire Brigades, Forest

Corps, Military Forces, Police (F5)

• Relations with Population (F10)

• Municipalities• Administrative bodies• Health (F2)

COM 4 is one of the 7 operational centres - 23 rescue camps Head quarter in Pianola (LʼAquila)

Entrusted to Civil Protection Bodies of Veneto Region

Tasks• exchange documents\informations• informations to the public• population data and requests• procedures• sharing information\news• requests/results/data related to

the assessment of the damage and safeness of buildings

• geolocation of the buildings to be assessed

• information handover• professionals team management

gmailgtalk

calendargdocs

gmapsGoogle Tools

• collaborative workspace• subscribe to data sources to monitor• interact securely with the team • items with tags, comments, ratings, links,

locations, files, alerts, and other social metadata• autonomous agents perform data fusion, feature

extraction, classification, tagging, geo-coding; integrated hypothesis formation, machine learning

Instedd - Riff [instedd.org]

Abruzzo Emergency 2009 - Test

Test supported by Province of Padova carried out in Function 1 - assessment of the buildings damaged -


Abruzzo Emergency - TestInstedd - Riff platform


4 Lessons Learned

Abruzzo Emergency - Rescue Camp Roio Piano


SWOT: Web 2.0 and Risks

Strength Weakness

Opp

ortu

nitie

sTh

read

s

Italian Civil Protection systemic approach

Volunteers Commitment

Web 2.0 Community

Networking

«Web Divide»

Low BudgetFree web 2.0 platforms

Common Approach

Variety of Bodies

Lack of common approaches

Participation and Collaboration

Reliable Sources

Past Dependencies

Slow pace of changeLow Collaboration

Low Web litteracy

Low Budget Lack of Continuance


5 The Step Forward

Abruzzo Emergency - Earthquake, LʼAquila - Underpins



How to be ready?


ResilienceSubsidiarity Collaboration

People\Users\Citizens\Operators ...in face of disasters

Building a more Resilient Society

People are the Key - We are the Key

Web 2.0 is the tool

VolunteersCitizensCivil Protection

Structures\Bodies

Abruzzo Emergency - Roio Piano Rescue Camp

BusinessMediaExperts\Scientists


Involving the public and businessBuilding Civil Protection 2.0

Civil Protection debate is now focused on resilience: involving the public and business community - to increase the responsibility for their own risk management.

In the field of Civil Protection Participation and Collaboration represent the challenge

Users\Citizens\Volunteers are empowered

Users\Citizens\Volunteers\Institutions have a world wide communication channel to jointly contribute to risk prevention, preparedness, management

Are Civil Protection Bodies ready to cope with participation?


Building a more resilient society

The EU perspective

The European Union perspective‣ exploring the concept of resilience‣ a comprehensive European disaster management strategy to enhance resilience. ‣ promote networking, learn about new technologies used in civil protection


«People» are the opportunity

civil protection web open network think-tank involving organisations, volunteers, operators, different institutional bodies, media representative

training programmes including web and communications issues

raising awareness on RSS feed - tagging - collaborative work spaces - geolocation tools - mobile applications...

exchange and sharing of knowledge, information, best practices, ...

local social networks focused on civil protection

Web 2.0 is an opportunity for risks prevention and management

Abruzzo Emergency - Earthquake

A Proposal


On-going projects

Starting from the «small»

Province of Padova Presentations on the Web 2.0 tools for Civil Protection aiming at raising awareness and evaluate «how to» manage civil protection activities in a web 2.0 perspective

Distretto Bassa PadovanaCivil Protection Volunteers

Coordination Group

Training Volunteers on Web 2.0 Platforms - focusing on Instedd \ Riff platform. The aim is to train people on «how to» use web 2.0 platforms to manage operational rooms at local level.

Ferrara UniversityDept. Human Sciences

College Liberal Arts and Philosophy

Civil Protection Communications Course, targeting civil protection operators, volunteers, media representativesOne of the issue will be the web 2.0 both as channel of communication and a tool to manage information


Niuna impresa, per minima che sia, può avere cominciamento o fine senza queste tre cose, cioè senza potere, e senza

sapere, e senza con amore volere.

“Breve” dell'arte dei pittori di SienaXIV century


Elena Rapisardi

[email protected]

[email protected]

http://it.linkedin.com/in/elenarapisardi

Thanks!

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