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Building Blocks of an E-Learning Infrastructure
Josh BersinVice President, Product [email protected]
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! Why is E-Learning Hot?! Requirements for an E-Learning
Infrastructure! E-Learning vs. Knowledge Management! How do you get started?
Agenda
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1997 1998 1999 2003
CAGR: 100+%
Rapid Uptake Predicted for E-Learning
Source: IDC
$197 m
$11.4 b
$550 m$940 m
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Why is E-Learning Hot?
“We have become a knowledge“We have become a knowledge--based economy, fueled by lifelong based economy, fueled by lifelong
education and training…”education and training…”Alan GreenspanAlan Greenspan
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Customer Education
• New Revenue Sources• Increase Customer Satisfaction
Sales Channel Optimization
• Increase Sales• Improve Time to Proficiency• Reduce Turnover
WorkforceTransformation
• Enable Mergers and Acquisitions• Enter new markets• Improve Skills
Corporate Applications for E-Learning
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$0
$2,000
$4,000
$6,000
$8,000
$10,000
$12,000
1998 1999 2000 2001 2002 2003 2004
Dramatic Shift from the ClassroomAnnual Revenue by Methodology in $000s
Source: IDC: Business Skills Training and Education Market, May 2000
Instructor-Led
E-LearningE-Learning overtakesClassroom instruction
By 2003
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E-Business InitiativesBetter, faster, cheaper
ProcurementProcurement
EE--LearningLearning
WorkflowWorkflow
CustomerCustomerSupportSupport CRMCRM
EE--CommerceCommerce
SupplySupplyChainChain
EE--HRHR
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E-Business InitiativesBetter, faster, cheaper
ProcurementProcurement
EE--LearningLearning
WorkflowWorkflow
CustomerCustomerSupportSupport CRMCRM
EE--CommerceCommerce
SupplySupplyChainChain
EE--HRHR
EE--LearningLearning
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E-Learning is A Business Imperative
What it is: What it is not:
! A strategic tool to drive changeand results
! Only a way to reduce the cost of training
! A way to improve existing learning and training
! A way to replace classroom instruction
! A tool for competitive advantage ! A support function
! An internet business service ! A simple web site with online courses
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The Challenges of E-Learning Today
ContentTechnology
Buying and learningWeb Development
Tools
Development ToolsBuilding Courses
Instructional DesignIntegrating Experts
Integrating Chat andVirtual Classroom
Technology
Developing aCustom Portal
Integration with ERPSystems
InstallingCustomizing
ManagingLearning
Management SystemsServices
Fragmented MarketLack of Integrated
Solutions
Hiring StaffCreating 24 X 7
Web Infrastructure
Training Tutors
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Platform
HostedCourseware
Courseware
Any Learning Content
Documents
Video FilesImages
Tests andAssessments
CustomerPortal
ExpertsExperts
Personalized
Relevant
Available
Scalable
Complete
E-Learning is a Portal Solution
PartnerPortal
EmployeePortal
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Fundamental Building Blocks
DevelopmentEnvironment
Learning EnvironmentContent Delivery
ManagementInfrastructure
User and ManagerPortal
Learners, Administrators, ManagersDevelopers, Designers
SMEEnvironment
Developers, Designers
Content
Tracking andBusiness Data Internal ERP
ExternalContent
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Fundamental Building Blocks
DevelopmentEnvironment
Learning EnvironmentContent Delivery
ManagementInfrastructure
User and ManagerPortal
Learners, Administrators, ManagersDevelopers, Designers
SMEEnvironment
Developers, Designers
Content
Tracking andBusiness Data Internal ERP
ExternalContent
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! Integrated Components! Syllabus! Glossary! Help! Classmates! Tutors / Experts! FAQs! Discussion! Simulations! References! Assessments! Audio! Video! Bookmarking
The Learning Environment
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! Your Learning Portal! Logos, Colors! Course Catalog! Registration! Content! Marketing! Feedback! Tutors
Branded Portal and Courses
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! Bookmarking by Page! Track Progress
! Learners Themselves! Managers! Executives
! Enterprise Reporting! AICC Specification
! Open 3rd Party Content! Level 1, 2, 3
Tracking and Reporting
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! Completion requires People to Intervene
! SME’s want to author content!
! SME’s Integrated into Instructional Design! Review all exercises! Initiate communication
! SME Portal! SME Reporting! SME Feedback to
content developers
Subject Matter Expert Integration
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Fundamental Building Blocks
DevelopmentEnvironment
Learning EnvironmentContent Delivery
ManagementInfrastructure
User and ManagerPortal
Learners, Administrators, ManagersDevelopers, Designers
SMEEnvironment
Developers, Designers
Content
Tracking andBusiness Data Internal ERP
ExternalContent
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! Registration! Enrollment! Scheduling! Dynamic Catalog! Integration with HR
and Financial Systems
! Skills Management
Management Infrastructure
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Technology Infrastructure
! Scalability! Thousands of Users, very long login times! Complex objects – graphics, video, text
! Availability! Learning is “optional” – people will drop out! Frequent off-hours usage! Customers and Partners expect availability
! Feature Rich! Synchronous and Asynchronous Learning! Virtual Classroom Technology is here
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Fundamental Building Blocks
DevelopmentEnvironment
Learning EnvironmentContent Delivery
ManagementInfrastructure
User and ManagerPortal
Learners, Administrators, ManagersDevelopers, Designers
SMEEnvironment
Developers, Designers
Content
Tracking andBusiness Data Internal ERP
ExternalContent
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Content Development Environment
! Less than 1% of the e-learning content needed is available today
! Dropout rates can be very high, so you must be aware of …! Instructional Design Issues! Technology and performance issues! The right content type for the right audience
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Content vs. Audience
< 1 hour< 2 hours Hours in length
Virtual Classroom
Web-based learning object
Web-based course or kiosk
SynchronousAsynchronousAsynchronous
The CEO online with the state of the company, the Java guru
talking about Enterprise Java Beans performance
New product announcement, new company announcement, new company procedures, etc.
Programming in Java, Value-Based Selling, Introduction to E-Business, Internet commerce,
etc.
Community Learning
Information Distribution
Skills Transfer
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Community
Discussion, Classmates, Messenger Tool, eMail, Tutors
Design Principals
Tellme, Showme, LetmeObjectives, Interactivity, Performance,
Projects
StandardOrganization
Objectives-Based,Modules, Lessons,
Sidebars, Exercises,Quizzes, Case Studies
CommonElementsSyllabus, Projects, FlipBook, MouseOver,Simulations, Glossary,Applets, Learning Checks
StandardLook and Feel
Graphic Objects, Images,Quotes, Audio, Code SamplesNaming Standards, Reusable
DigitalThink Instructional Design
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Content Development Methodology
! Define! Design! Develop! Produce! Publish! Deploy! Portal-Enable! Maintain
InstructionalPlan
CourseDesign
ContentArchitecture
Content Management, Tools,Workflow, and Consistency
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The Total Solution
DevelopmentEnvironment
Learning EnvironmentContent Delivery
ManagementInfrastructure
User and ManagerPortal
Learners, Administrators, ManagersDevelopers, Designers
SMEEnvironment
Developers, Designers
Content
Tracking andBusiness Data Internal ERP
ExternalContent
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E-Learning and Knowledge ManagementEE--LearningLearning
Online CoursesOnline CoursesAssessmentAssessment
Learning PlansLearning PlansCertificationCertification
Skills and CompetenciesSkills and Competencies
Knowledge ManagementKnowledge Management
Knowledge DatabasesKnowledge DatabasesAsset MappingAsset MappingCategorizationCategorization
SearchSearchExpert AccessExpert Access
Next Generation eNext Generation e--LearningLearningNo distinction between learning and doing, words like ‘training’No distinction between learning and doing, words like ‘training’
and ‘course’ go awayand ‘course’ go awayScalable Learning and working environmentScalable Learning and working environment
Real time access to Knowledge, People, ResourcesReal time access to Knowledge, People, Resources…anywhere, any time, any subject, any language…anywhere, any time, any subject, any language
…just in time, just enough, just right…just in time, just enough, just right
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Getting Started
! Find strategic business focus! Workforce Transformation! Sales Channel Optimization! Customer Education
! Build or buy decision! Focus on learning and content first! Infrastructure and environment second
! Find a partner
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About DigitalThink
We provide a total end-to-end solution for corporate E-Learning.
! Driven through enterprise-class outsourced e-learning technologies
! Providing award-winning, business focused learning content
! Complemented by world-class business analysis and course development services.
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DigitalThink: Industry Leadership“ DigitalThink has become the standard
against which other players compare themselves…”WR Hambrecht, July 12 2000
“ We believe DigitalThink is uniquely positionedto become the defacto e-learning platform…”
Robertson Stephens, July 7 2000
“ DigitalThink is setting the standardsfor the exploding B2B e-learning market ”
Chase Hambrech and Quist, May 2000
“ DigitalThink is the category-defining companyin this space. ”
Chase Hambrech and Quist, May 2000