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    Building a resilient London

    A call to action

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    Contents

    > Building a resilient London:

    a call to action

    > Building resilient communities

    through schools and learning

    > Supporting older people

    in London

    >A saer London or all

    > Supporting those who seek

    a sae haven in London

    >A vision or volunteering

    2

    4

    6

    8

    10

    12

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    > increased investment in

    preparedness or crises

    or emergency incidents in

    London to improve the ability

    o individuals, volunteers,

    communities and organisations

    to respond in their local area

    > equipping every London child

    with basic rst aid skills through

    schools and education

    > the survey on extreme exclusion

    among asylum seekers,

    vulnerable migrants and

    reugees promised in the London

    Enriched Implementation Plan

    > the work o health and wellbeing

    boards in every London borough

    to better promote integration o

    health and social care services,

    and to recognise the potential

    contribution o the voluntary and

    community sector

    > best practice in employer-

    supported volunteeringby ensuring volunteering

    opportunities or GLA sta

    in line with the most

    pioneering workplaces.

    Photosonpage3:www.photo-banks.com,LaytonThompson/BRC,AnthonyUp

    ton/BRC

    Building a resilient London:a call to action

    We call on mayoral and

    GLA candidates to support:

    Every day, the British Red Cross helps

    individuals and organisations to ace

    crisis. Across London our network

    o 90 sta and 3,200 volunteers

    helps some o the most vulnerable

    Londoners in times o need.We provide many vital services

    to Londoners: rom immediate

    assistance in a major incident and

    building more resilient communities

    through rst aid education, to

    supporting new arrivals to the capital

    and helping people regain their

    condence and independence ater a

    stay in hospital.

    All our activities are guided by our

    undamental principles o humanity,

    impartiality, neutrality, independence,

    voluntary service, unity and

    universality. We work closely with the

    mayor o London, Greater London

    Authority (GLA), Londons emergency

    services and London boroughsto ensure we ocus our response

    on people with the greatest

    humanitarian need.

    The challenges Londoners

    ace are complex and growing.

    Economic conditions and their

    consequences are putting a strain

    on many people and their

    expectations o decision-makers.

    Yet despite these tough realities there

    is much to celebrate. London is a

    great place to live, work and visit.

    And, as host o the 2012 London

    Olympic and Paralympic Games along

    with the Diamond Jubilee, the capitalwill be at the centre o the worlds

    attention.

    Beore, during and ater a crisis,

    the Red Cross will be there, working

    with Londoners preparing or

    emergencies, helping people in

    immediate need, and supporting

    them through their recovery. By

    better integrating our expertise

    with key agencies and decision-

    makers, and partnering with statutory

    organisations, we can make Londons

    communities stronger.

    Based on our values, principles

    and experience, we call on Londons

    decision-makers to act and help us

    build a more resilient London.

    Sir Nicholas Young

    Chie executive

    Building a resilient London

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    Photo:JonathanBanks

    5

    ater a heart attack. That is why we

    have been campaigning or rst aid

    education to be a compulsory part o

    the school curriculum.

    Our humanitarian education

    materials help young people explore

    the world around them. We explain

    the complexities o providing

    humanitarian assistance in an

    interconnected world and encourage

    the participation o students as active

    local and global citizens.

    We explore crises arising rom

    confict, disasters, and pandemics,

    and also cover some o the

    challenges people who have aced

    such crises might experience in

    integrating into lie in London.

    Our rst aid and humanitarian

    education work reaches the most

    vulnerable in London. For example,

    we teach rst aid to the homeless

    and drug users. We provide

    humanitarian education to young

    people who arrive in the UK as

    reugees and have rst-hand

    experience o confict. Many o these

    young people sign up as Red Cross

    volunteers to educate their peers

    about the costs o confict.

    As the British Red Cross

    recognises the value o cross-sectorpartnerships, we work closely with

    the private sector. For example,

    Allen and Overy has worked with us

    to produce international humanitarian

    law resources or secondary schools

    and Brit Insurance has unded a

    pack or primary schools with key

    rst aid messages.

    Encouraging Londoners to learn how

    to make their community stronger

    cant start too early. There are basic

    skills and ways o looking at the world

    that everyone can learn to make their

    communities more resilient.

    Basic rst aid skills and the

    condence to act can make a huge

    dierence to peoples chances o

    survival in an emergency. Immediate

    resuscitation CPR can double or

    even triple the chances o survival

    Building resilient communitiesthrough schools and learning

    1 Lie. Live it research project, 2006, British Red Cross

    > equipping every London child

    with basic rst aid skills through

    schools and education

    > increasing the awareness

    and accessibility o rst aid

    education across society,

    particularly the groups that

    are hardest to reach, as a vital

    lie skill

    > highlighting the positive

    impact o diversity and

    Londons proud history o

    sanctuary and integration,

    using humanitarian education.

    We call on mayoral and

    GLA candidates to support:

    > Hal o the attendees at accident and emergencydepartments could have beneted rom rst aideducation in their accidents.1

    > Ninety-eight per cent o parents want rst aideducation to become part o the school curriculumand over 90 per cent o teachers support a ocuson building resilience in the classroom.

    > In London we teach over 30,000 pupils rst aid andhumanitarian education each year.

    Our rst aid

    and humanitarianeducation workreaches the mostvulnerable in London

    Building a resilient London

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    Photo:PatrickHarrison/BRC

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    Ensuring London gets a

    proportional share o resources is

    vital to meeting the needs o the

    most vulnerable.

    From our experience o supporting

    people in their own homes on

    discharge rom hospital, we see

    the challenges that many elderly

    Londoners ace: getting the right,

    personalised support to enable them

    to continue playing an active role in

    their community.

    British Red Cross sta and trained

    volunteers help reduce service users

    stress and isolation. We help them

    plan or the long term, manage

    emergencies and maintain their

    independence. Our services can also

    prevent readmission to hospital or a

    move to residential care.

    Recent changes in the

    commissioning environment

    recognise the role o the voluntary

    and community sector in health and

    social care services. This represents

    a great opportunity or voluntary

    sector involvement in publicly-unded

    services, but we need support rom

    the GLA and the mayor to ensure

    the new commissioning environment

    refects our sectors traditional

    strong ocus on the beneciary andtheir needs.

    Better integrated care will also be

    essential in achieving the step change

    needed to cope with an ageing

    population and provide the best

    outcomes or Londoners.Although living in one o the wealthiest

    and most vibrant cities in the world,

    Londoners ace serious and wide

    inequalities in health outcomes. An

    ageing population means demand

    or social care services will increase.

    Older Londoners are already

    particularly aected by social isolation

    and poverty.3

    Supporting older peoplein London

    2 London Health Inequalities Strategy: One Year On, GLA3 Social isolation among older Londoners. Oct 2011, IPPR

    > the development o pan-

    London initiatives through the

    London Health Improvement

    Board to deliver a holistic

    approach to health and social

    care and improve wellbeing

    > the work o health and

    wellbeing boards in every

    London borough to better

    promote integration o health

    and social care services and

    to recognise the potential

    contribution o the voluntary

    and community sector

    > better targeting o

    resources in London to

    tackle health inequalities.

    We call on mayoral and

    GLA candidates to support:

    > In some London boroughs the average lieexpectancy is as much as 17 years less thanin others.2

    > Each year in London the British Red Crosshelps 3,000 people over 60 live independentlyin their homes.

    > The British Red Cross also supports rapidresponse assisted discharge in Kings CollegeHospital, one o the our major trauma networkhubs in London.

    From our experienceo supporting people

    in their own homes ondischarge rom hospital,we see the challengesthat many elderlyLondoners ace

    Building a resilient London

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    Photo:AnthonyUpton/BRC

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    As a humanitarian auxiliary to

    government, the British Red Cross

    supports statutory emergency

    responders in a crisis. In Mitcham, or

    example, working with the London

    Ambulance Service, Red Cross

    volunteers react to 999 calls on

    Friday and Saturday nights, alongside

    regular ambulance responders. In the

    rst three months o this scheme we

    responded to 104 calls, ensuring an

    even aster response to patients in

    potentially lie-threatening situations.

    Based on our experience we also

    know the positive impact o inorming

    and raising awareness o what to do

    in an emergency. Providing eective

    community inormation messages

    in the local media and on public

    transport can help ensure Londoners

    are better prepared to respond in an

    emergency situation.

    The impact o an emergency on

    individuals and communities goes

    beyond the initial emergency situation

    itsel their need or support may be

    ongoing. Helping individuals, amilies

    and communities rebuild their lives

    by providing practical and emotional

    support ater a crisis is also a key part

    o our mission.

    Peoples ability to withstand a crisisdepends on their own preparedness

    and planning, and how empowered

    they eel to respond. Communities,

    the voluntary sector and emergency

    services also need to co-ordinate their

    resources in a crisis.

    While no-one can predict when an

    emergency will occur, whether its a

    terrorist incident or a serious road

    trac collision, being suciently

    prepared is crucial. The disturbances

    across London during the summer

    o 2011 reminded us o how quickly

    a crisis situation can occur, as well

    as the long-lasting impact it can

    have on individuals, businesses and

    communities.

    The mayor and GLA are in a unique

    position to ensure that Londoners are

    better prepared when responding to

    any crisis, no matter how big or small.

    A saer London or all

    > increased investment in

    preparedness or crises

    or emergency incidents in

    London to improve the ability

    o individuals, volunteers,

    communities and organisations

    to respond in their local area

    > promoting the contribution

    o voluntary and community

    organisations in emergency

    response to the London

    Resilience Partnership,

    particularly those with enhanced

    capacities such as the British

    Red Cross

    > eective dissemination o

    community saety messages

    rom statutory agencies, local

    authorities and the community

    and voluntary sector.

    We call on mayoral and

    GLA candidates to support:

    > There are 450 Red Cross volunteers on stand-by inemergency planning and response roles in Londonat any one time.

    > The British Red Cross has responded to over 400emergency incidents across the capital since thelast mayoral elections.

    > One in every two res in London takes place in a

    dwelling, the highest percentage in the UK.4

    4 National Statistics and DCLG: http://www.communities.gov.

    uk/documents/statistics/pd/568234.pd

    Based on our

    experience we alsoknow the positiveimpact o inormingand raising awarenesso what to do in anemergency

    Building a resilient London

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    well as potentially weakening

    community cohesion.

    As a humanitarian organisation,

    we have rst-hand experience o the

    deep challenge inherent in the system

    at a national and local level. There

    should be sucient support or those

    seeking saety to ensure peoples

    humanitarian needs are met with

    dignity and saety.

    As well as our destitution

    projects, last year British Red Cross

    international tracing and message

    services helped 129 asylum seekers

    and reugees make contact with

    relatives they had been separated

    rom. In partnership with Tavistock and

    Portman Foundation Trust, we also

    provide mental health support and

    consultations or beneciaries who

    may have diculty accessing services

    because o their asylum status.

    Many London agencies believe

    that tracking will increase around

    the Olympic and Paralympic Games.

    We are already helping to combat

    tracking through our work on the

    London Saeguarding Children Board

    Olympics Sub-Group and the National

    Tracking Board or Young People.

    The mayors oce and the GLA

    have rightly provided clear leadershipon issues around integration, asylum

    and migration through strategies like

    London Enriched.

    We believe the mayor could lead

    eorts to ensure sucient support

    is available or these vulnerable

    groups to maintain their dignity and

    access the services they need while

    in London.

    Photo:LaytonThompson/BRC

    11

    Londons place at the heart o

    a globalised world brings great

    opportunity but also challenges.

    Our city has a proud tradition o

    oering sanctuary to those in

    need and providing a new home or

    citizens rom every country on earth.

    But there are more and more

    destitute, homeless asylum seekers

    coming to our projects in London

    needing the basic necessities

    or survival.

    This situation can only add

    to their stress and hardship, as

    Supporting those who seek asae haven in London

    5 Gidley, B. and H. Jayaweera. An Evidence Base on Migrationand Integration in London. Centre on Migration, Policy andSociety, University o Oxord, 2010.6 Communities and Local Government. Rough Sleeping10 Years on: From the Streets to Independent Livingand Opportunity. Communities and Local Government,London, 2008.

    > widening the remit o the

    London Health Inequalities

    Strategy to include addressing

    the health needs o asylum

    seekers and vulnerable

    migrants

    > the survey on extreme

    exclusion among asylum

    seekers, vulnerable migrants

    and reugees promised

    in the London Enriched

    Implementation Plan

    > a orum or dialogue between

    the London boroughs, the

    GLA and the voluntary sector

    around the nature o statutory

    obligations or those living in

    London with no recourse to

    public unds

    > unding the No Recourse

    to Public Funds Network to

    help ensure the provision o

    necessary services to councils,

    the NHS and the voluntary

    sector regarding thoseindividuals with no recourse to

    public unds.

    We call on mayoral and

    GLA candidates to support:

    > One in ve state-supported asylum seekers inthe UK lives in London, but two thirds do so withsubsistence-only support.5

    > Recent studies indicate that 15 per cent o thecapitals rough sleepers are migrants withoutrecourse to public unds.6

    > The British Red Cross destitution projects in

    London provide nearly 100 people with supporteach week.

    Building a resilient London

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    Photo:AnthonyUpton

    13

    people in the capitals most deprived

    neighbourhoods.

    The mayor o London could be

    the champion or volunteering across

    London. We also believe that some o

    the best advocates or volunteering

    would be GLA sta themselves.

    Employer-supported volunteering

    can complement existing training

    and development programmes

    and provide real-lie experiences

    and insights that traditional training

    courses cant.

    London has a huge opportunity to

    develop its capacity or volunteering

    as part o the Olympic legacy. We

    believe new volunteers should be

    oered a chance to continue their

    work with the capitals charities and

    voluntary organisations once the

    Games are over.

    I a creative partnership can

    emerge between London policy-

    makers and the voluntary sector,

    we believe people can be optimistic

    about their chances o getting a

    ullling voluntary role. We can make

    London the best city in the world to

    volunteer in.

    Analysis o young peoples

    involvement in the summer

    disturbances in 2011 ound that

    young people themselves reported

    a lack o things to do and a lack o a

    stake in their local neighbourhood as

    key motivators.10

    In our experience, volunteering

    can orm a crucial part o addressing

    these issues by providing structure,

    pride in ones community11 and a

    sense o belonging or young people

    in London. It can also give skills and

    development opportunities to young

    A vision or volunteering

    7 ONS via the GLA: e.g. http://www.london.gov.uk/media/press_releases_assembly_member/news-john-biggs-14-people-looking-every-job-tower-hamlets8 ONS: http://www.ons.gov.uk/ons/dcp171766_250148.pd9 Ministry o Justice: http://www.guardian.co.uk/news/datablog/2011/sep/15/riot-deendants-court-sentencing10 The August riots in England: NatCen Research on behal othe Cabinet Oce and also see Independent Riots Communitiesand Victims Panel11 A Place For Pride: 2011, Demos.

    > best practice in employer-

    supported volunteering

    by ensuring volunteering

    opportunities or GLA sta in

    line with the most pioneering

    workplaces

    > an increase in volunteer

    opportunities within the most

    deprived areas o London.

    This could be done by providing

    more training or youth and

    community leaders and the

    unding o youth champions

    within Team London

    > the removal o the nancial

    barriers to volunteering that

    young people ace, such as

    cost o travel and remuneration

    or expenses, and provide a

    wider range o opportunities

    > strengthening the Olympic

    volunteer legacy by helping

    Olympic volunteers continue

    their volunteering with

    existing voluntary organisationsin London.

    We call on mayoral and

    GLA candidates to support:

    > One in ve 16-24 year-old Londoners now has nojob,7 a trend that looks set to continue.8

    > Forty per cent o children who appeared in court inLondon or oences linked to the 2011 riots wereon ree school meals compared to 26 per cent oall London pupils in secondary schools.9

    > The British Red Cross has almost 700 volunteersaged 15-25 across London.

    London has a hugeopportunity to developits capacity orvolunteering as part othe Olympic legacy

    Building a resilient London

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    British Red Cross

    44 Moorelds

    London

    EC2Y 9AL

    Tel 0844 871 1111

    Fax 020 7562 2000

    redcross.org.uk

    Published 2012

    The British Red Cross Society, incorporated by

    Royal Charter 1908, is a charity registered inEngland and Wales (220949) and Scotland (SC037738)

    Front cover photos: Anthony Upton, Layton Thompson/BRC,

    www.photo-banks.com, Hannah Maule-Fnch/BRC, Kristian Buus/BRC

    Back cover photos: Layton Thompson, Jonathan Banks

    Email: [email protected]

    Tel: 020 7877 7029