building a customer base

11
By Graham Charnley

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Page 1: Building a customer base

By

Graham Charnley

Page 2: Building a customer base

To weed out the houses who do not look at your Kleeneze catalogue packs, so that you can increase your retail volume while decreasing your retail efforts.

Page 3: Building a customer base

MONEY!!MONEY!!MONEY!!

Page 4: Building a customer base

Your style of retail.When you retail.Observational skills.Recordkeeping.How to weed out the patch.

Page 5: Building a customer base

Doorstep Present.Quickly identifies customers.

Time consuming.

Letterboxing.Longer to identify customers.Quickly gets catalogues out.

Page 6: Building a customer base

Weekdays.Some will not have the time

or they will be working late hours.

Weekends.People like to go out and have

fun!

Time of month.

Page 7: Building a customer base

Where was the catalogue?

On doorstepRetrieved by household

Weather.Lifestyle-cars, clothes & décorSigns on the door.

Page 8: Building a customer base

Start from day one-week one.

Accuracy is important. Use a bids round book. Use a system for

responses. Make a note of

observations.

Page 9: Building a customer base

1 X X X By door x1

2 L L L3 O L X knocked each

time

4 X X X5 X X L Away weekends

6 O O L7 L O L8 X X X

Page 10: Building a customer base

Keep accurate records. Keep your eyes open. Vary your cataloguing day. It can take up to four months.

Page 11: Building a customer base

QUESTIONS?