building a culture of respect and safety: how can you make a difference in your workplace?...
TRANSCRIPT
Building a Culture of Respect and Safety:How can you make a difference in your
workplace?
PeriAnesthesia Nurses Association of British ColumbiaOctober 26, 2013
Rebecca Brooke & Marlene Weeks
What is culture?
Why does it matter?
• [data showing effects of culture on clinical outcomes] From Pascal metrics
If we had a mirror…
How do we change culture?
Individuals can…Be Situational Leaders
Individuals can…Be Situational Leaders
Briefing:Who is on the team?Goals? Roles and Responsibilities?Plan of care? Staff? Resources?
Debriefing: Process Improvement; Informal after event;Improve teamwork, improve outcomes“What should we do differently next time?”
Individuals can…Be Situational Leaders
Huddle:“touch-base”; Emerging events. Concerns!Outcomes/Contingencies? Resources?
Groups can…
The Victoria General Journey• March 2010 – New Manager• Fall 2010 - Rotations• December 2010 – New Manager Ready to Quit• January 2011 – Stop the Bus• March 2011 – 5 Dysfunctions • May 2011 – MBTI Formal and Informal Leaders• June 2011 – Vision, Mission, and Values – Start• July 2011 – Motivation Survey - RN• September 2011 – Motivation & Efficiency Survey – All Disciplines• October 2011 – Gallup• November 2011 – SQAN/Morale• Fall 2011 – DOBA Issues
The Victoria General Journey
• Jan-May 2012 DOBA and New Rotations• March to June 2012 – Teamwork and Culture Survey• October 2012 – Halloween Vision and Values Work• November 2012 – Communication and Efficiency
Survey• November 2012 – TLC Board• November 2012 to September 2013 Short Staffed• February to May 2013 Values Exercises• June 2013 - Gallup
J & CDear Marlene,
I was involved in an incident with a co-worker Friday afternoon. It was personal in nature and did not involve a patient but it is a serious matter and I felt I should bring it to your attention. The co-worker involved is C and the fault in this incident lies completely with me. C and I spoke at length on Saturday about what transpired and I think we have come to an understanding but I am heartbroken about what I have done and would really appreciate a meeting with you and hopefully L to discuss the matter. I start work at 14:45 Monday but can come in at any time during the day to meet with you. I look forward to hearing back from you.
J
Your turn
• How can we connect with our shared values?• How can you create a ripple effect in your
organization?
Contact usRebecca BrookeQuality Improvement Coordinator, The Ottawa HospitalPreviously Quality Leader, BC Patient Safety and Quality Council
Marlene WeeksOR Manager, Victoria General Hospital
ResourcesGeoff Schierbeck, Quality Leader at BCPSQC
[email protected]://bcpsqc.ca/clinical-improvement/teamwork/resources/