build your marketing plan part 4 - customer experience map
DESCRIPTION
This is part 4 of the Build Your Marketing Plan series. In this installment you will learn how to design a remarkable customer experience with "magic spots." You will need our free Customer Experience Map worksheet, found on The Marketing Spot blog: themarketingspot.blogspot.com. You will also find the complete series there in the July 2008 archives.TRANSCRIPT
![Page 1: Build Your Marketing Plan Part 4 - Customer Experience Map](https://reader033.vdocuments.site/reader033/viewer/2022061306/54b2df624a795972088b45a9/html5/thumbnails/1.jpg)
![Page 2: Build Your Marketing Plan Part 4 - Customer Experience Map](https://reader033.vdocuments.site/reader033/viewer/2022061306/54b2df624a795972088b45a9/html5/thumbnails/2.jpg)
![Page 3: Build Your Marketing Plan Part 4 - Customer Experience Map](https://reader033.vdocuments.site/reader033/viewer/2022061306/54b2df624a795972088b45a9/html5/thumbnails/3.jpg)
![Page 4: Build Your Marketing Plan Part 4 - Customer Experience Map](https://reader033.vdocuments.site/reader033/viewer/2022061306/54b2df624a795972088b45a9/html5/thumbnails/4.jpg)
![Page 5: Build Your Marketing Plan Part 4 - Customer Experience Map](https://reader033.vdocuments.site/reader033/viewer/2022061306/54b2df624a795972088b45a9/html5/thumbnails/5.jpg)
![Page 6: Build Your Marketing Plan Part 4 - Customer Experience Map](https://reader033.vdocuments.site/reader033/viewer/2022061306/54b2df624a795972088b45a9/html5/thumbnails/6.jpg)
+
![Page 7: Build Your Marketing Plan Part 4 - Customer Experience Map](https://reader033.vdocuments.site/reader033/viewer/2022061306/54b2df624a795972088b45a9/html5/thumbnails/7.jpg)
![Page 8: Build Your Marketing Plan Part 4 - Customer Experience Map](https://reader033.vdocuments.site/reader033/viewer/2022061306/54b2df624a795972088b45a9/html5/thumbnails/8.jpg)
![Page 9: Build Your Marketing Plan Part 4 - Customer Experience Map](https://reader033.vdocuments.site/reader033/viewer/2022061306/54b2df624a795972088b45a9/html5/thumbnails/9.jpg)
![Page 10: Build Your Marketing Plan Part 4 - Customer Experience Map](https://reader033.vdocuments.site/reader033/viewer/2022061306/54b2df624a795972088b45a9/html5/thumbnails/10.jpg)
![Page 11: Build Your Marketing Plan Part 4 - Customer Experience Map](https://reader033.vdocuments.site/reader033/viewer/2022061306/54b2df624a795972088b45a9/html5/thumbnails/11.jpg)
Preconception
![Page 12: Build Your Marketing Plan Part 4 - Customer Experience Map](https://reader033.vdocuments.site/reader033/viewer/2022061306/54b2df624a795972088b45a9/html5/thumbnails/12.jpg)
Introduction
![Page 13: Build Your Marketing Plan Part 4 - Customer Experience Map](https://reader033.vdocuments.site/reader033/viewer/2022061306/54b2df624a795972088b45a9/html5/thumbnails/13.jpg)
Interaction
Flickr photo by ralphbijker
![Page 14: Build Your Marketing Plan Part 4 - Customer Experience Map](https://reader033.vdocuments.site/reader033/viewer/2022061306/54b2df624a795972088b45a9/html5/thumbnails/14.jpg)
Purchase
![Page 15: Build Your Marketing Plan Part 4 - Customer Experience Map](https://reader033.vdocuments.site/reader033/viewer/2022061306/54b2df624a795972088b45a9/html5/thumbnails/15.jpg)
Adoption / Expansion / Referral
![Page 16: Build Your Marketing Plan Part 4 - Customer Experience Map](https://reader033.vdocuments.site/reader033/viewer/2022061306/54b2df624a795972088b45a9/html5/thumbnails/16.jpg)
![Page 17: Build Your Marketing Plan Part 4 - Customer Experience Map](https://reader033.vdocuments.site/reader033/viewer/2022061306/54b2df624a795972088b45a9/html5/thumbnails/17.jpg)
![Page 18: Build Your Marketing Plan Part 4 - Customer Experience Map](https://reader033.vdocuments.site/reader033/viewer/2022061306/54b2df624a795972088b45a9/html5/thumbnails/18.jpg)
![Page 19: Build Your Marketing Plan Part 4 - Customer Experience Map](https://reader033.vdocuments.site/reader033/viewer/2022061306/54b2df624a795972088b45a9/html5/thumbnails/19.jpg)
![Page 20: Build Your Marketing Plan Part 4 - Customer Experience Map](https://reader033.vdocuments.site/reader033/viewer/2022061306/54b2df624a795972088b45a9/html5/thumbnails/20.jpg)
“This planet is not Sameville! We came here for the contrast.”
Lynn Grabhorn - Author
Flickr photo by sub_lime79
![Page 21: Build Your Marketing Plan Part 4 - Customer Experience Map](https://reader033.vdocuments.site/reader033/viewer/2022061306/54b2df624a795972088b45a9/html5/thumbnails/21.jpg)
![Page 22: Build Your Marketing Plan Part 4 - Customer Experience Map](https://reader033.vdocuments.site/reader033/viewer/2022061306/54b2df624a795972088b45a9/html5/thumbnails/22.jpg)
![Page 23: Build Your Marketing Plan Part 4 - Customer Experience Map](https://reader033.vdocuments.site/reader033/viewer/2022061306/54b2df624a795972088b45a9/html5/thumbnails/23.jpg)
TheMarketingSpot.blogspot.com254-399-8093