build good working relationships. itc ilo - delta programme 2 good working relationship way of...

Build good working relationships

ITC ILO - DELTA Programme 2

GOOD WORKING RELATIONSHIP

WAY OF RELATING AND COMMUNICATING

(RESPECT, EMPATHY, COMPROMISE, CO-OPERATION ,ETC.)

EASE OF COMMUNICATION OR RAPPORT:

mutual understanding (indispensable to achieve common objectives)

Ease of communication or ‘rapport’


EASE OF COMMUNICATION / RAPPORT

PERSONAL AND PROFESSIONAL RELATIONSHIP

IT CAN OCCUR NATURALLY

(BETWEEN SIMILAR PEOPLE)

IT CAN BE CREATED/IMPROVED




It can be built or improved by: Using correctly the name of the

participant Using short sentences Finding something in common Humor: finding something to smile about Empathy: putting yourself in the

participant’s shoes Using ‘mirror techniques’ (non verbal-

communication)


‘Mirror techniques’

They consist in taking on certain behaviors of the receiver:

Reflecting the body posture Reflecting the movements Adjusting the physical level Holding eye contact Following the volume, rhythm and

toneSHOWING AUTHENTIC INTEREST


IMPORTANCE OF THE INDUCTION PROCESS

Welcome and introductions

Preliminary information

Exploration of expectations

DISTANCE LEARNING INDUCTION ACTIVITIES

Learning contract


INDUCTION ACTIVITIES

Detailed and appropriate information on the

coursePROGRAMM

E

Pre-requisites; objectives, contents, start date, duration, calendar of activities (if needed), type of assessment and certification

ADMINISTRATIVE MATTERS

Costs, payment mechanisms, registration dates, etc.

SUPPORT SERVICES

Functions, source of documentation, etc

CONTINGENCIES

How to proceed in exceptional

cases



Welcome and presentation

During the ‘first

session’ of the courseParticipants

and tutors know each

other

The ‘ice’ is broken

Several techniques: The tree questions Introduction with photos Introduction by nicknames Tec.

Use the name of the other person appropriately

Use short sentences

Use friendly and motivation language

Humor

Empathy



Exploration of expectations

Course contents

Course operations:

•Group work

•Facilitator’s performance

•Personal performance

• Which are the major needs of the participants? What are they looking for

• What is the existence knowledge?

• to define possible changes to made

•to evaluate the course



Learning contract and

work planORGANIZATIONAL

FRAMEWORK

Clarifying the regulatory and institutional frame of reference (including gender policy)

PERSONAL WORK PLAN

The proposal put forward by each participant about how they are going to organize their participation

AGREEMENT ON THE LEARNING

CONTRACT

It brings together the institutional framework, the group framework (if

applicable) and the personal commitment

build good working relationships. itc ilo - delta programme 2 good working relationship way of...

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