*SAR PilotFriday, December 11, 2015 1:12 PM

Scanand email SAR

• Scanningwith "SARTo Service Now" badgesends it directly to ServiceNowo Do not email to yourself

• Naming convention while scanning, for now {12.22.15}o Allow the default naming convention. We only add to thls, not subtract.

II IE,SCAN-11122015-125115. IncludesDate and 24 Hour Time of scan.o We add at the end: SAR.RequesterFirstNameRequesterLastNameOlE, INC0281993,SCAN-11122015-125115.sar.christina.wessel

*Follow this process for New Employees, New Contractors, New Consultants.

Edit Scanned Incident

• Incident Title: New Employee/New Contractor/New Consultant: {New First and Lastname}, start

da~: ~~::~;:19731 New Employee: David Lenz~:~:~~~~af:Jd~:fl: 12/14/15• Caller: Requester ··:::::t~t~~f?·• Queue: IT-HomeOffice Support• Category: Hardware• Subcategory: Laptop/Desktop• Urgency: Medium• Contact Type: Walk-in• Status: Active• Assignedto: Yourself

• Description: What they gave for "Reasonfor accesschange", and all requests made on the SARo System, KeyCardAccess,Other Applications, etc

• Work Notes: Computer Model, and info from "IT use only" field on SAR,and laptop build trackingif necessaryOlE, INC0281993,T420, derekOS,dbristlin

Notify Requester

• IMPORTANT:Email through ServiceNow, not through personal emailo If they answer you via their email, copy and paste all emails into the Incident

• If there are any questions for the requestero You must attach the scannedSARto the emailo The SARgets attached after the email gets created. Seebelow.

Onboarding Page 1

Reply to

To cwessel@buffalowildwlngs.com: '------Cc cschneider@buffalowildwings.eom:

Bee

Subject INC0281993 - NEW CON RAC OR Derek Bristlin. Start Date: 12115115

Atlac hments

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To

Cc

Bee

Subject lNC0281993 - NEW CON RAC OR Derek Bristlin. Start Date: 12115115

Attachments ~ SCAN-11122015-

125115.sar.christina.wesseLpdf [rename]

[view] If the ne 'II hire is a field worker and needs items shipped, we'llneed to get the shipping address from the requester. There is noallocation for a shipping address on the paper SAR.

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