bubbletalk pitch deck 2016
TRANSCRIPT
Bubbletalk allows you to easily communicate with your client, comment tasks in project and accept their execution in a transparent manner.
It tracks your client emotions in real time and helps you to improve your soft skills, increase client’s satisfaction level, and make the communication better, every day!
Don’t lose unhappy clients - make them love you instead!
Problem×
Problem
*According to Bain and Company’s research.
Poor communication between the customer and the contractor is a four times more frequent cause of termination of cooperation
than a price or a quality of provided services.*
Problem
The main problems are the plurality of communication channels,forgotten changes accepted in hundreds of e-mails or calls,lost answers and comments.
At the same time client gets angry because of simple things, like a delay in response, using strange language he does not understand, simple events and details, very often not linked to the project directly!
This results in additional costs, often not foreseen in the project, and above all, the loss of customer's trust and satisfaction...
Problem
The situation in which, during many weeks or months of work, the contractor is providing a green circle, while the customer is sure he asked for a red square
is not that unique on the market.
And do you really know, track and react to these issues, to improve?
Problem | Gathered opinions
“It is frustrating how sometimes our clients have fish memory...
Crispin Reed @ Fusion Learning
Greg Valance @ Honey Creative
“Losing money on s*** that we did not agree on is what makes me mad...
Julie Bundy @ Maida Hill Place
We’ve asked several dozens of service companies around the worldand their customers about the main problems in their existing cooperation:
Service company
“Clients always tend to change something along the way and we have to start everything over...
Service company
Customer
Problem | Situation
To: Maggie Smith
Hey, are you there? Why it takes so long?
To: Maggie Smith
What do you mean by WIREFRAME and TRANSITION?
To: Maggie Smith
Yes, the changes from 2 Nov are ok… I think...
Maggie SmithAccount Manager
Mr John DoeClient
Solution...
...Bubbletalk is focused solely on direct communication between the customer and the representative of the contractor.
The customer talks to a single person on the contractor's side and with this one person negotiates the scope of works in the project, comments the delivered results and transparently accepts their performance.
It is super simple and intuitive to use.
There is no longer need to force the customer to use tools such as JIRA, Asana, or Basecamp.
Bubbletalk is measuring your clients emotions and using advanced machine learning and rules of psychology in business and communication, it works on your soft skills, all the time.
Bubbletalk helps you to make love not war!*
*during project collaboration
What makes it unique?
Solution
A simple system of bilaterally accepting the scope of work and
changes
Focus on relation between Customer ↔ Contractor
and clients emotions, not only technical details
Solution
In Bubbletalk, the customer is always up to date with the progress and can easily suggest and accept the changes.
Because you always know when your client gets angry, you can react, improve, and make him happy again!
Service provider earns even more in a fair and transparent way!
Solution
With Bubbletalk it will turn out during the project lifetime that it was neither about creating a green circle, nor a red
square was ordered by the customer - from the very beginning it was about a square, yet a green one.
Solution | Situation
Maggie SmithAccount Manager
Mr John DoeClient
Warning!Your client Mr John Doe becomes unhappy!
Possible reasons:
1. You are answering his questions with too much delay.
2. You are using incomprehensible language for John Doe
3. John Doe is not convinced about changes suggested on 2 November
Suggested measures:
1. Try to send immediate acknowledgements to Mr John Doe that you received his messages, even if you don’t have clear answers yet!
2. Try to use words:„Sketch” or „Draft” instead of „Wireframe"„Change" instead of „Transition”,
3. Schedule a call with Mr John Doe to discuss his doubts about changes from 2 November.
89%
56%
34%
Product...
Market...
Market size | Prospects
Expected revenues for cloud-based collaboration applications.based on report by WinterGreen Research
Basecamp gets on average 5-6k new signups every single week.
Trello reached a staggering number of 5 million users in September 2014.
Market size
There are many products designed for teams to work on a project and it is there the customer is invited to carry out the communication concerning the project.
Here are two examples of such products, popular nowadays on the market and used
in this manner.
Competition ...
Business model ...
Business model | Prices
Up to2 active projects
+ 2GB
Up to12 active projects
+ 15 GB
Up to40 active projects
+ 60 GB
Unlimited number of active projects
$9/month $49/month $99/month Individual price
Annual payment: - 10%
* Services price list drawn up on the basis of price benchmarking
Bubbletalk is a typical SaaS with a monthly fee dependent on the number of active projects and the amount of storage space for your data.
