bt wholesale customer roadmap 1 st july 2008 welcome chris booth business improvement programme...
TRANSCRIPT
BT Wholesale Customer Roadmap
1st July 2008
Welcome
Chris BoothBusiness Improvement Programme
Graham Crane Consult21
Cautionary statement
BT's systems & process programmes are still in the process of development and the subject of consultation. The information in this presentation may be subject to change.
Purpose & agenda
Agenda:1. Welcome & introduction Graham
2. Background to the Customer Roadmap Chris
3. Demonstration of the Customer Roadmap Chris
4. Q&A All
5. Feedback capture and vote All
6. Summary / close Graham
Purpose: to provide an overview of the BTW Customer Roadmap, demonstrate the content areas, how the Roadmap is used and how CPs can use it
Purpose & agenda
Agenda:1. Welcome & introduction Graham
2. Background to the Customer Roadmap Chris
3. Demonstration of the Customer Roadmap Chris
4. Q&A All
5. Feedback capture and vote All
6. Summary / close Graham
Purpose: to provide an overview of the BTW Customer Roadmap, demonstrate the content areas, how the Roadmap is used and how CPs can use it
BTW Customer Roadmap - background• Why have we deployed the BTW Customer Roadmap?
– To improve the way that BT Wholesale shares information with its customers, based upon feedback we have received. You see what we see !
– To provide a “one stop shop” for information relating to product launches & withdrawals, system & process changes, trials and ongoing projects
– To provide a feedback and consultation mechanism for systems and related issues
– To enable customers & BT to align their investments & developments across the industry
• What have we done so far? – Created Version 1 of the Roadmap which offers a high level view of 21CN, product
launches, product withdrawals, system changes, trials and ongoing projects
Add any other pertinent
information to the roadmaps on
projects, products, services and
system changes that BT offers
Identify & resolve any issues to
improve 21CN and 21C CE
deliveries to meet customer
requirements
To provide a customer view of
BT’s “single truth” portal for
information relating to product
launches and withdrawals,
system & process changes,
trials and projects that are being
carried out within BT Wholesale
& Openreach
BTW Customer Roadmap - backgroundWhat is the aim of the roadmap?
Customer feedback
Customer issues
Customer workshops & web calls
Providing feedback on the Customer Roadmap
Click thefeedback button
Further information How can I affect the information on the roadmap?
• If you would like to request further information about certain elements of the roadmap, please provide us with the details:– Your opportunity to request further information on product launches, product withdrawals
etc. within the high level view. If possible, please include WHY you require further information so we can cater for your needs in the future
• If you would like to request further information about certain elements of the roadmap, please provide us with the details:– Your opportunity to list elements that you would like to see on the roadmap. This
encourages the evolution of the roadmap and helps us improve our scope for the roadmap.
– Please include WHY you require further information so we can cater for your needs in the future
Further information How will the roadmap be kept up to date?
BTWCustomerRoadmap
INTERNAL ROADMAP
As teams use the internal roadmap, information can be filtered through to the external roadmap.
CUSTOMER BRIEFINGS
As soon as a new briefing is released or a document is updated – the information will be added to the roadmap
21CN IMPLEMENTATION & REG ENVIRONMENT
As new 21CN plans and products are issued the information will be added to the roadmap along with any regulatory impact
CUSTOMERS
Through the feedback link on the roadmap the information will be added within ten working days of the request
As more internal teams useThe roadmap, more
Information is available whichWill result in detailedCustomer briefings
As customer briefings areIssued and more info is
Available on the roadmapthen customers will
submit new informationrequests
Based upon the currentIndustry environment and
Customer submissionsBTs plans will changeBased upon feedback
received
Roadmap becomes more andMore poignant and
Versions are updated
Purpose & agenda
Agenda:1. Welcome & introduction Graham
2. Background to the Customer Roadmap Chris
3. Demonstration of the Customer Roadmap Chris
4. Q&A All
5. Feedback capture and vote All
6. Summary / close Graham
Purpose: to provide an overview of the BTW Customer Roadmap, demonstrate the content areas, how the Roadmap is used and how CPs can use it
3. BTW Customer Roadmap demonstration
• How to log on
• Overview of the Roadmap areas and content
• Explanation of what the symbols mean
• Navigating the Roadmap and how to use it
• Futures, eg CE programme
Purpose & agenda
Agenda:1. Welcome & introduction Graham
2. Background to the Customer Roadmap Chris
3. Demonstration of the Customer Roadmap Chris
4. Q&A All
5. Feedback capture and vote All
6. Summary / close Graham
Purpose: to provide an overview of the BTW Customer Roadmap, demonstrate the content areas, how the Roadmap is used and how CPs can use it
Purpose & agenda
Agenda:1. Welcome & introduction Graham
2. Background to the Customer Roadmap Chris
3. Demonstration of the Customer Roadmap Chris
4. Q&A All
5. Feedback capture and vote All
6. Summary / close Graham
Purpose: to provide an overview of the BTW Customer Roadmap, demonstrate the content areas, how the Roadmap is used and how CPs can use it
1)Slides and details of replay will be circulated and posted @ www.btwholesale.com/21CCE
2)Please log onto the BTW Customer Roadmap & provide feedback @ http://www.btwholesaleroadmap.com/
3) Remember the “21C CE product introduction from Concept-to-Market (C2M) event” on 18th July – contact [email protected] for details
Any further questions on the roadmap to [email protected]
Close
Thank you