bso annual recognition awards · september 2015 bso annual recognition awards on thursday 24th...

Created by Customer Relations & Service Improvement

Inside this

issue…

BSO Annual Recognition Awards

Pages 1-5

Disability Awareness Days: Hearing Loss and

Deafness Pages 6-8

HSC Clinical Education

Centre Charity Fundraising

Page 8

Counter Fraud Services gathering audiences

feedback through turn-ing point technology

Pages 9-10

HSC e-Locums 1

Staff Health and

Wellbeing Working Group

Page 12

S E P T E M B E R 2 0 1 5


On Thursday 24th September 2015, BSO saw the fourth celebra-

tion of the Annual Recognition Awards event. The event was held

in the Ulster Hall, Belfast and included the celebration of aca-

demic achievement and recognition of staff members with 40

years’ service. Attendees also enjoyed a two course lunch as

part of the event.

Nominations were requested in the categories of:

Improving Customer Service Award

Innovation Award

Team Award

A total 16 nominations were received for the Awards and 9 were

chosen to present to a panel of judges. The panel members were

Sean Brown, Head of Development and Corporate Services,

PCC, Sara Long, Assistant Director, Performance Management,

HSCB and Adele Graham, Senior Health Intelligence Manager,

PHA.

Chief Executive David Bingham addressing the award attendees


BSO Business Matters SEPTEMBER 2015


BSO Innovation Award Winners

BSO PaLS Logistics Team –

Boucher Road

BSO Customer Award Winners

BSO Client Accounting Team

Emma Thompson, Paula Daley

and Leigh Sanderson

Winners of the Awards

The winners of the award were announced by the Chairman, Mr Alex Coleman, who also

announced the winner of the ‘Outstanding Leadership Award’ and the ‘2015 Chairman’s

Award of Excellence’.

Improving Customer Service Award

This award was presented to the BSO Client Accounting Ream for the excellent customer

Service shown to another HSC Organisation at short notice and at a key time in the fi-

nancial calendar.

Innovation Award

This award was presented to the PALs Logistics Team in recognition of the development of a KPI Tracker which resulted in a dynamic and adaptable vehicle fleet operation.




Team Award

PALs Equipping Team won the Team Award in recognition of the work carried out to com-

plete a series of completely new regional strategic frameworks accessible by all HSC

Trusts.

BSO Team Award

Capital Equipping Team -

Antrim

Chairman’s Award of Excellence

This year, the BSO Chairman’s Award for Excellence recognises Maxine Paterson for the

successful implementation and improvement of the payments service on behalf of the

HSC. Maxine has driven improvements in service quality, improved performance across

all HSCNI organisations and has increased efficiencies with the use of technology and

innovation.

Chairman’s Award for

Excellence

Maxine Paterson


Outstanding Leadership Award

Mark Harvey (Pictured with Maxine Pat-

erson and David Bingham)



Outstanding Leadership Award

Mark Harvey was presented with an award in recognition of outstanding leadership for his

work in leading the Counter Fraud and Probity Team.

Academic Achievers

Name Qualification

Richard McGoldrick Level 5 Diploma in CIPD

Gaynor Wilson MSC in Health Informatics

Jill Jackson Distinction in the CIPFA Diploma on Corporate Governance

Siobhan Murphy PGCE Nursing and Midwifery

Stephen Hamilton BSC Health and Social Care (Restraint Reduction)

David Crossett CIPS Level 4 Diploma

Orla Donaghy MPA in Public Sector Executive Development

Mark Murphy CIPS Levels 4 and 5

Rachel Crothers CIPS Level 4

Susan Moore Advanced Advocacy

Avril Frizell Advanced Advocacy

John Johnston Advanced Advocacy

Mark Scott Advanced Advocacy

Terry Brady Advanced Advocacy


Staff with 40 years of service



BSO Academic Achievers 2014/15

Staff with 40 Years’ Service in Health and Social Care

Name Current Location

Gordon Purdy ITS

Ruth Pinkerton CEC

Nigel Strain Shared Services Income

Irene Cromie Pals, Armagh

Martin McGrory Pals, Londonderry

Sandra Lowe CFPS

Donna O’Neill ITS

Eleanor Black Pals, RGH

Thomas Masterson Shared Services Accounts Receivable

Raymond McCrossan Shared Services Accounts Receivable

Catherine Johnston Shared Services Accounts Payable



Disability Awareness Days

Staff Awareness Day on Hearing Loss & Deafness

On 22nd

September, Action on Hearing Loss were on site in three BSO office locations.

BSO staff, alongside colleagues from the HSC Board and the Public Health Agency, had

the opportunity to get their hearing checked, pick up information leaflets and speak with

Action on Hearing Loss staff (Una Mulgrew, Mary Cruickshanks, Mary Mooney, and

Claire O’Neill).

Una Mulgrew, Hear to Help Co-ordinator with Action on Hearing Loss



Two things in particular stuck out for those in attendance, firstly, how many conversa-

tions on the day started off with somebody referring to a family member with hearing

loss. These are the stories, the people behind the figures – one in six of the population in

Northern Ireland live with hearing loss. Secondly, how small practical issues can become

a barrier – and how easily they can be overcome, once recognised. A strip covering a

battery needs removed, a tube needs cleaned...

In her talk, Una Mulgrew gave some excellent practical advice. She emphasised that

deaf and hard of hearing people choose to communicate in different ways, depending on

their level of deafness and who they are communicating with. This can include Lipread-

ing, Sign language, or Fingerspelling. She suggested, when communicating with a per-

son with hearing loss, to keep in mind:

Get the person’s attention

Face the person

Don’t shout!

Don’t cover your mouth

Speak slowly and clearly

Check with the person that they understood

If not, repeat or rephrase

As a last resort – write it down

Be patient and friendly!

BSO, HSC Board and PHA staff at Una’s talk in Linenhall Street



A big thank you to Action on Hearing Loss, in particular Una, the two Marys, and Claire

for their support and advice, their time, commitment and enthusiasm – and to their

colleagues Gillian Clifford and Ruth McNeill at Action on Hearing Loss headquarters for

making this happen.

What is next?

On 26th January 2016, our next awareness day will focus on learning disabilities.

If you are interested in becoming involved in the preparations, why not join the small

working group? It is made up of volunteers from across the BSO and our regional HSC

partner organisations.

If you would like to bring in a voluntary sector organisation on the day into your office lo-

cation, why not speak to your team leader and colleagues about volunteering as a host?

We would like to get more offices involved.

Contact:

BSO Equality Unit

5th floor Franklin Street

phone: 028 9536 3961

email: [email protected]

International Deaf Awareness Week

World Federation of the Deaf

The staff of the HSC Clinical Education Centre, Knockbracken, raised £350 in aid of Macmillan Cancer Research and

would like to kindly thank all of those staff whom were involved.

HSC Clinical Education Centre Charity Fundraising



Counter Fraud Services gathering audience feedback

through turning point technology

The BSO has recently invested in Turning Point technology, an

electronic voting system for use within Powerpoint presentations.

Turning Point allows users to gauge audience opinion, gather feed-

back or quickly access a persons’ understanding of a topic under

discussion. At a basic level this could be a Yes/No answer, or a

question with a number of options for the audience to vote on.

Counter Fraud Services (CFS) has embedded Turning Point into a number of fraud

awareness presentations as part of its drive to make use of digital technologies and to

improve customer experience.

For example, CFS recently delivered fraud awareness sessions, with an emphasis on

prescription fraud, to 220 Pre-Registration pharmacists at Queen’s University. A scenar-

io was presented and the audience were asked what action they would take if a forged

or amended prescription was presented to them at a Community Pharmacy for dispens-

ing. Using the Turning Point handsets the audience where asked to vote, based on multi-

ple choice answers. The results of this vote were immediately displayed within the

presentation and helped to inform discussions with the audience around this particular

type of fraud.

CFS raising awareness of prescription fraud with Pre-Registration Pharmacists at Queens University


CFS deliver fraud awareness presentations to a wide range of HSC staff. While each

presentation is tailored to the audience three standard questions have been developed

for inclusion in all presentations. The results of these questions will help evaluate the ef-

fectiveness of our fraud awareness activities and help inform future decisions and strate-

gies in respect of our corporate objectives. To date the responses we have gathered are

as follows:

Counter Fraud Services gathering audience feedback

through turning point technology contd.


Further Information on Turning Point

If you are interested in using this technology further information is available at http://

www.turningtechnologies.co.uk/

To book the handsets please contact the Leadership Centre. Please note that accompa-

nying software requires to be installed in order to operate Turning Point. A request can be

logged with ITS to have this installed on your PC.

http://www.turningtechnologies.co.uk/

http://www.turningtechnologies.co.uk/



HSC e-Locums

HSC e-Locums (http://www.medicallocums.hscni.net/) is a web based solution which was designed and developed by the software development team at the HSC Leadership Centre. The web solution is used by all Trusts in Northern Ireland to advertise medical locum adhoc shifts for short term cover. All Trusts are committed to using this service as a ‘first port of call’ to fill their medical lo-cum requirements. All locums registered on this system have their ‘first pick’ of available locum work across the province, and receive competitive rates of pay for this work. HSC e-Locums gives doctors an unrivalled range of opportunities in the area, specialism and level that best suits their skills and experience. The 5 HSC Trusts have greatly benefited from the development of the e-Locum system. They now have a system that has streamlined their processes around filling medical lo-cum shifts, helped to standardise the rates paid and improved the regulation of locum qualifications and experience. One of the goals of the e-Locum system was that it could be accessed by doctors at any time regardless of their location. Therefore, the system had to be designed and devel-oped using web based technologies. The system was specifically developed using a web based framework called ASP.Net MVC along with Microsoft’s Entity Framework and SQL Server Database for data persistence and data storage respectively. Another form of technology that helped to ensure the success of the e-Locum system was the integration and usage of SMS to deliver text messages to doctors. These text messages, sent automatically from the system, are delivered to doctors informing them of available shifts. The software is the first of its kind to be designed and developed within the HSC in Northern Ireland. For further details please contact the software development team at the HSC Leadership Centre: Tony Griffiths [email protected] 07788 416791 Dermot Scullion [email protected] 028 9064 4811

http://www.medicallocums.hscni.net/

mailto:[email protected]



BSO Business Matters SEPTEMBER 2015 Page

The next meeting of the BSO Board will take place on

Thursday 29th October at 2pm in the Boardroom,

Franklin Street.

If you would like any further information or details of the agenda, please

contact Amanda Mills in the Chief Executive’s Office.

Tel: (028) 953 63863

Email: [email protected]

Forthcoming Board Meeting

Dear Colleagues

The Staff Health and Wellbeing Working Group (SHWWG) aims to reinforce the PHA’s

commitment to the health and wellbeing of its employees. Following the success of re-

cent programmes, PHA would like to extend an invitation to staff working in the HSCB

and BSO to attend the ‘My Mood Matters’ programme which will be facilitated by Aware

NI. Limited spaces are available for the programmes and these will be allocated on a

first come first serve basis.

The programme will be held on Monday 12 October 2015 from 10am-12.30pm in the

Boardroom in PHA, Ormeau Avenue, Belfast. Other locations will be added at a

later stage.

If you wish to register for the programme, please contact me by 12 noon on Monday 5

October 2015, by e-mailing [email protected] Please note that employees

should request permission from their line manager, prior to registering for a place on the

programme.

Kind regards

Leanne McMullan

Staff Health and Wellbeing Working Group (SHWWG)


bso annual recognition awards · september 2015 bso annual recognition awards on thursday 24th...

Documents