Benjamin Bryce Arroyo 2820 Brea Blvd Apt. C Fullerton, CA 92835 Phone: 714-519-8451 E-Mail: bryce.arroyo@yahoo.com

ExperienceSLPC, LLC (SAP Account Manager) 4/1/2015 - PresentIrvine, California

Provide customer service to SAP clients, in regards to there specific documents/files. Create, export, and tack payment issues, client retention as well as processing errors. Conduct proper techniques in relaying information to clients regarding student loans and full explanation of the products. Providing support to Lead supervisor on all training of new and current employees. Design new excel spreadsheets to track weekly/monthly/yearly revenue according to date of fiscal year. Informing clients on all new laws according to Department of Education and Fedloans. Perform daily administrative tasks consisting of computer maintenance, providing proper materials to department employees.

The City Drive Films, LLC (Semi-Theatrical Booker) 9/8/2014- 1/2015 Receive/Report inquires for documentary screenings. Create and Report Invoices to appropriate

screeners, upon receiving Licensing Agreement approval. Create and Update Licensing Agreements to acknowledge legal terms. Prepare documentary disks for shipping through FedEx, ensuring timely arrival. Day-to-Day reports on accounts and whether they’re still good standing. Reporting all discrepancies with supervisors.

Vanguard University (Operations Support Specialist) 8/13/2013 — 8/21/2014Costa Mesa, California

Support production reporting, inventory administration (procurement, material usage and storage), Oracle material and labor reconciliation and timekeeping. Create, input, reconcile, log, track, audit and resolve transactions and discrepancies while interacting with teammates to clarify/resolve issues. Perform general office administrative support for the production department, including operating office equipment, open/sort/route incoming mail, answer correspondence, prepare outgoing mail, print maps, order supplies, and support the team as needed. Ensure exceptional customer interactions by handling all incoming communications in an efficient and professional manner; answering, disseminating or redirecting appropriately.

The Fit Club (Trainer) 7/13/2013 — 2/28/2014Irvine, California

Design exercise programs, review and instruct the client regarding the exercise recommendations/program, as well as work shifts in the fitness centers; helping members with their workout and answering questions regarding exercise. Conducting fitness consultations according to CFC protocols. Providing safe exercise recommendations to clients based on established industry guidelines. Explaining the prepared exercise program to the client. Demonstrating and teaching the exercises to the client and providing feedback on technique. Abiding by all personal trainer policies and CFC policies. Responding to emergencies. Using and demonstrating all equipment.

Education

Vanguard University: BA of Science; Major: Kinesiology 8/24/2009-5/10/2013Two time NAIA All-American (baseball); three time first team All-GSAC; GSAC gold glove award; 2012 GSAC scholar-athlete

Miscellaneous: Training in freight logistics. Worked two summers with family trucking company, during high school.

Provided help with logistics of loads and drivers. Helped create purchase orders, loaded trailers, and drove trucks to docks. ( AH Freight/ Arroyo Trucking)References:

Sean Dovel- Tennant 562-458-3404… Jason Dovel- Flir Optics 562-458-9673. Ethan Harper- Travelers Insurance 970-978-5304

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