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2016 HEALTH IMPROVEMENT GUIDE

myBLUEPRINT4HEALTH

Brought to you by JLL and UnitedHealthcare

CALL 24/7 1.800.996.2057myBLUEPRINT4HEALTH

myBLUEPRINT4HEALTH makes navigating the health care system simpler and helps you create the best blueprint for better health — now and in the future.

Here’s how:• myBLUEPRINT4HEALTH

is available to all JLL employees and dependents on the UnitedHealthcare plan. With one simple phone call, you have access to:

– Registered nurses – Dietitians– Wellness coaches– Nurses specializing in

treatment, chronic conditions, maternity and more!

• Check out the exciting new opportunities to earn Health Rewards! See page 4 and 5 for more details.

Our health is our greatest asset. That’s why JLL partners with you to help you achieve your best health possible. We all know achieving and maintaining health isn’t always easy, but that’s no excuse. There are steps each one of us can take — some big, some small — to improve our health, both as individuals and as a company. Reading this guide is an important step.

In this guide, you will find a detailed listing of many of the health and wellness programs and tools that compose the Health Rewards program and the health improvement portions of the JLL Health platform. These programs and tools are available at no cost as part of the UnitedHealthcare medical plan to employees of JLL and their enrolled dependents. All of the programs are completely voluntary and 100 percent confidential in accordance with the law. These programs are designed to help you improve your health and reduce your health care costs.

Please review this guide as often as needed. It is helpful to familiarize yourself with these resources, so you can quickly access any of the tools when you need them most. Just click on the At-a-Glance table (pages 3–4) to quickly find the information you’re looking for.

If UnitedHealthcare finds that you or one of your enrolled dependents might benefit from participating in an available support program that you haven’t already self-enrolled in, a nurse or engagement specialist may call you directly. In order to protect your privacy, you may receive a message similar to the one below:

“Hello, this is UnitedHealthcare calling for YOUR NAME. We’re calling to share some important health information. We do need to speak with you, so please call us back toll-free at xxx-xxx-xxxx. Again, the number is xxx-xxx-xxxx. Thank you and have a good [day/evening]. Goodbye.”

We strongly encourage you to keep your contact number up to date in PeopleSoft and return the call at a time that is convenient for you. Simply dial 1.800.996.2057. After all, it’s better health calling! Remember, the Health Rewards Program and myBLUEPRINT4HEALTH are not available to independent contractors.

Important note about privacy: JLL is sensitive to privacy issues. Business practices are in full compliance with the privacy requirements under the Health Insurance Portability and Accountability Act (HIPAA).

Wishing you good health, Your JLL Well-being Team

myBLUEPRINT4HEALTH

2 2016 HEALTH IMPROVEMENT GUIDE

WELCOME TO myBLUEPRINT4HEALTH

myBLUEPRINT4HEALTH CALL 24/7 1.800.996.2057

A NURSE IS JUST A CALL WAYWith myBLUEPRINT4HEALTH well-being concierge, you can dial one convenient number for all of your health questions. • My son came home from soccer with a sore ankle. What do I do?• I have diabetes. How can I care for my condition and stay healthy?• I’ve been diagnosed with breast cancer. How do I know

what treatment option is right for me?When you have a health concern like those on the list above, it can be difficult and time-consuming to find the information you need. myBLUEPRINT4HEALTH provides immediate, toll-free telephone access to experienced registered nurses who can assist you with a wide range of health care questions and concerns.

OUR NURSE SPECIALIST CAN HELPIf you are planning on adding to your family, are experiencing joint pain or have been diagnosed with cancer or a chronic illness, we can help. myBLUEPRINT4HEALTH has a team of nurses who specialize in each of these areas. Your health is important, and you don’t have to face it alone. Get support tailored to you! Our nurses specialize in the following areas or conditions: Orthopedic decision support Diabetes Heart disease COPD AsthmaCancer

CONNECT WITH NURSING SERVICESOur team of registered nurses will get to know you and connect with you over the phone at regular intervals to:1. Create a personalized action plan for your health condition2. Answer questions about your condition and help you

feel more in control3. Better understand your symptoms and what to do if

they get worse4. Get assistance finding a network physician, a network

specialist or community resources5. Review your medications and when to take them

Simply call 1.800.996.2057 and say “myBLUEPRINT4HEALTH” to get started.

HERE'S WHAT'S IN IT FOR YOU• You don’t have to face your health condition alone• Get the support you need• Feel better and more in control of your health• Ensure you are taking the proper steps

START NOW TO GET SET UP ON THESE PROGRAMSTo start, call 1.800.996.2057 and say “myBLUEPRINT4HEALTH”. Your nurse will speak with you over regular phone calls throughout the next few weeks to a month and will work with you to review your medications, set an action plan, create questions for your doctor, understand your treatment options, create goals, etc. The nurse will help you create a personal plan that works for you and your schedule and will speak with you at your convenience.

When you call myBLUEPRINT4HEALTH, you also have access to wellness coaching services. See next page for details.

Click here to return to At-a-Glance table.

Kidney failure Treatment options Reproductive servicesBack painAnd many more!

To receive points under the 2016 Health Rewards program for completing a wellness coaching program, you must enroll by October 1, 2016.

Completing health actions identified with this icon may earn you points under the Health Rewards program. $

Remember that your medical information will remain completely confidential as required by the privacy requirements under the Health Insurance Portability and Accountability Act (HIPAA).


YOUR GUIDE TO myBLUEPRINT4HEALTH


At-a-GlanceYour 2016 Health Improvement ProgramsClick on the program names below for more detailed information.

myBLUEPRINT4HEALTH is your concierge service available 24/7 for all your health and wellness needs. We want to help you be the best you can be. You have access to nurses, wellness coaches, dietitians and more with a simple call to 1.800.996.2057. myBLUEPRINT4HEALTH is available at no additional cost through your UnitedHealthcare benefit plan.



Resource How It Can Help You Get Started Get Connected

Health and WellnessWellness Coaching Services

• Work with a wellness coach at times that fit with your schedule on a variety of topics, including:

- Weight management - Tobacco cessation - Exercise - Stress management - Nutrition - Diabetes lifestyle - Heart health• Improve your health and potentially reduce your

risk for disease. • Earn points under the Health Rewards program,

if appropriate.

Contact myBLUEPRINT4HEALTH for more information, or see pages 4-5 in this guide. Call 1.800.996.2057 and

say“myBLUEPRINT4HEALTH.”

NEW! Spine and Joint Solution (SJS) Program

• Verify all qualifying procedures are done at an approved Center of Excellence facility to ensure covered medical expenses. Failure to do so may result in uncovered procedures.

• Relieve spine and joint pain.• Work with an orthopedic to understand

treatment options, find quality care and enjoy a shorter recovery.

• Access Centers of Excellence facilities and work with an Orthopedic Nurse Case Manager.

Call 1.800.996.2057 to get more information about:• Spine fusion surgery• Spine disc surgery• Total hip replacement• Total knee replacement

Call a Spine and Joint Solution Nurse at 1.800.996.2057. Say “myBLUEPRINT4HEALTH.”

Orthopedic Decision Support (ODS) Program

• Relieve mild to severe back, knee or hip pain.• Manage your pain long-term with a personal Health Coach.• Schedule a second opinion.• Prepare for surgery and recovery.• Understand your benefits and possible cost savings.• Find quality care at top facilities in our Centers

of Excellence network.

Call 1.800.996.2057. Call an ODS nurse at

1.800.996.2057. Say, “myBLUEPRINT4HEALTH.”

Maternity Support Program (MSP)

• Receive support from a nurse care coordinator, who will discuss the details of your pregnancy and any potential risks and/or complications.

• Learn and practice healthy pregnancy habits.• Receive one-on-one support from a Maternity Support Program

nurse if you have individual needs.

• Engage with the Maternity Support Program and be rewarded with an additional 10 days of parental leave.

• Please note: Expecting mothers are required to engage within the first 20 weeks of pregnancy to be eligible for an additional 10 days of parental leave.

Call myBLUEPRINT4HEALTH at 1.800.996.2057. Say “myBLUEPRINT4HEALTH.”

Infertility Services • Receive benefits for infertility services and associated expenses, including diagnosis and treatment of an underlying medical condition that causes infertility, when under the direction of a Physician.

• Contact Reproductive Resource nurse 1.800.996.2057 to pre-certify before making an appointment.

• Enroll into the RRS Program by calling myBLUEPRINT4HEALTH at 1.800.996.2057. Use a RRS Center of Excellence (COE) for infertility treatment. Non RRS COE’s are not covered.

Call a nurse at 1.800.996.2057 and say “myBLUEPRINT4HEALTH”.Please note: the Plan will only pay Benefits under the RRS program if RRS provides the proper notification to the Designated Facility provider performing the services (even if you self refer to a provider in that Network).

Neonatal Resource Services (NRS)

• Receive guided access to a network of credentialed neonatal intensive care unit (NICU) providers and specialized nurse consulting services to manage NICU admissions.

• Receive the right care at the right time at the right facility.• Cut your neonatal costs by reducing your length

of stay and avoid readmission.

The Network Provider must notify NRS if the newborn’s NICU stay is longer than the mother’s hospital stay.

Call a nurse at 1.800.996.2057 and say “myBLUEPRINT4HEALTH”.

NEW! Parental Leave Experience

• Adjust to the exciting addition of a baby.• Please note: Same-sex couples, adopting parents and couples whose

father carries JLL UHC insurance are eligible as well.

• Engage with the Maternity Support Program and be rewarded with an additional 10 days of parental leave.

• Please note: Expecting mothers are required to engage within the first 20 weeks of pregnancy to be eligible for an additional 10 days of parental leave.

To earn your additional parental leave, complete the Maternity Support Program at 1.800.996.2057. Don’t forget to say “myBLUEPRINT4HEALTH” when calling.

Cancer Support Program (CSP)

• Receive benefits for cancer-related treatments provided by a Designated Facility.

If you or a covered Dependent has cancer, you may be referred to CSP by a Personal Health Support Nurse; call toll-free at 1.800.996.2057

Please note: You must enroll in the Cancer Support Program program to receive your travel and lodging benefits.

At-a-GlanceYour 2016 Health Improvement ProgramsClick on the program names below for more detailed information.

myBLUEPRINT4HEALTH is your concierge service available 24/7 for all your health and wellness needs. We want to help you be the best you can be. You have access to nurses, wellness coaches, dietitians and more with a simple call to 1.800.996.2057. myBLUEPRINT4HEALTH is available at no additional cost through your UnitedHealthcare benefit plan.



*The service is confidential in accordance with the law.

Resource How It Can Help You Get Started Get Connected

Health and WellnessCongenital Heart Disease (CHD) Resource Services

• Get access to the nation’s top Congenital Heart Disease centers.• Receive benefits for Congenital Heart Disease (CHD) services

ordered by a Physician and received at a CHD Resource Services program.

• Contact myBLUEPRINT4HEALTH at 1.800.996.2057 before receiving care and for information about CHD services.

• Please note: The plan will only pay benefits under the CHD program if CHD provides proper notification to the Designated Facility provider performing the services (even if you self refer to a provider in that Network).

Contact myBLUEPRINT4HEALTH at 1.800.996.2057 for information about specific guidelines regarding benefits for CHD services.

• The services described under Travel and Lodging are Covered Health Services only in connection with CHD services received at a Congenital Heart Disease Resource Services program.

Behavioral Health Program

• Get help coping with mental health or emotional issues from a behavioral health specialist.

• Receive confidential* support for everyday challenges, such as work/life balance, and more serious concerns, such as depression.

• Contact a behavioral health specialist for more information about this program. Call 1.800.996.2057 and say

“mental health.” Available 24 hours a day, seven days a week.

NEW! Real Appeal • Kick-start your weight loss with 24/7, 52 week access to a customized weight loss and healthy lifestyle program. If you meet the BMI requirements, you’ll have access to a personal Transformation Coach. This is all available at no additional cost as part of your health plan.

• Enroll and participate using your computer, smartphone or tablet at JLL.RealAppeal.com

Tools and ResourcesHealth Survey • Learn more about your current health status and receive your

Rally Age. • Receive instant feedback on your health and recommended missions

to help reach your personal health goals.

• Complete the survey upon your first login. • Utilize health improvement resources, including

online wellness coaching programs. Log on to myuhc.com and click on the

“Rally Health Survey” button on the homepage or access Rally directly at werally.com/client/jll/register/.

UnitedHealth Allies®

• Access discounts on weight loss programs, fitness centers, fitness equipment and more.

• Visit the UnitedHealth Allies website to see which products you may be interested in. Log on to myuhc.com and click on

the “Extra Programs & Discounts” button on the homepage, then “UnitedHealth Allies.”

myuhc.com® • Enroll in Rally, our new interactive health tool. See row below for additional information.

• View your claims activity.• Find a network doctor or hospital.• Use the myHealthcare Cost Estimator

to estimate treatment costs.• Use health improvement tools and trackers.• Create a personal health record.• Access UnitedHealth Allies®.

• Familiarize yourself with the many tools and resources on myuhc.com. Visit myuhc.com.

Rally • An interactive way to make getting healthier fun. It even works with wearable like Fibit®, Jawbone® and BodyMedia®.

• Get your Rally Age: Answer a few easy questions to help you assess your overall health.

• Build better habits: Get personalized activity recommendations to reach your health goals.

• Win cool stuff: Collect Rally coins and use them for a chance to score great prizes.

• Complete the survey upon your first login.• Utilize health improvement resources, including

online wellness coaching programs. Log on to myuhc.com and click on

the “Rally Health Survey” button on the homepage or access Rally directly at werally.com/client/ jll/register/.

Health RewardsHealth Rewards Program

• Earn points for completing health actions that add up to Health Rewards paid out via your HSA or paycheck. You can choose your pay-out preference during Open Enrollment.

Note: Additional point opportunities are available based on age, gender and health status. Rewards are for all employees with JLL UHC coverage and their spouse/domestic partner.

• View your personal Health Rewards status and identify point opportunities on Rally.

• Schedule an annual wellness exam/biometric screening with your primary physician or local convenience care clinic.

• Ask your primary physician to fill out and send the Health Provider Screening Form with your biometric values to UnitedHealthcare, participate in an onsite biometric screening event, or visit a participating LabCorp facility (be sure to bring the form).

• Review your Health Rewards status to see if you meet the target biometric values under the program for automatic points. Complete a telephonic wellness coaching program if you did not at first meet the target biometric values.

Call 1.800.996.2057 and say “Health Rewards.”

Log on to myuhc.com and click on the “Rally Health Survey” button on the homepage or access Rally directly at werally.com/client/jll/register/. Once on the dashboard, click on the “View Full Program” link in the center of the page.

http://JLL.RealAppeal.com

http://myuhc.com

http://werally.com/client/jll/register

http://myuhc.com

http://www.myuhc.com

http://myuhc.com

http://myuhc.com

http://myuhc.com



http://myuhc.com



GET A WELLNESS COACHTeam up with a coach to help you stay on or get on the healthy track. We offer help in the following areas:Diabetes lifestyle*Exercise*Nutrition*Stress management*Tobacco cessation*Weight management*You’ll work one-on-one with the same wellness coach to develop a plan based on your needs and lifestyle. Wellness coaches are professionals in fields such as psychology, nutrition and health education who can work with you in many ways—over the phone and with interactive online tools. All information shared with your wellness coach is confidential.

HOW DOES WELLNESS COACHING WORK?You’ll work with your wellness coach over the phone at regular intervals—typically about five calls spread out over three to four months—to:1. Set achievable short- and long-term goals2. Create a tailored plan3. Identify barriers to success and tips for overcoming them4. Find the tools, resources and motivation you need to succeed5. Learn healthy eating habits and how to maintain a balanced diet,

even on the go!Simply call 1.800.996.2057 and say “myBLUEPRINT4HEALTH” to get started.

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SJS (Spine and Joint Solution)GET RELIEF FOR SPINE AND JOINT PAINBack, knee or hip pain can stop you in your tracks and keep you from doing the things that you love. Relief is in sight thanks to the Spine and Joint Solution — which is available at no additional cost to eligible members as a part of the benefits package!

What’s included? • Enroll and work with an orthopedic team to understand

your treatment options, where to go for care and how you can reduce or eliminate your out-of-pocket costs.

• Access Centers of Excellence facilities that meet the highest standards of quality.

• Enroll and work with an Orthopedic Nurse Case Manager.• Information about procedures like spine fusion surgery,

spine disc surgery, total hip replacement and total knee replacement.

• Financial assistance may be available to qualifying members.

Important!If you’re considering undergoing a qualifying procedure, you must contact the Spine and Joint Solution to ensure you’re having the procedure done at an approved Center of Excellence facility. Failure to do so may result in uncovered procedures.

More information Call a Spine and Joint Solution nurse at 1.888.936.7246.

Orthopedic Decision Support (ODS) ProgramTAKE CONTROL OF YOUR BACK, KNEE OR HIP PAINIf you’ve been experiencing mild to severe back, knee or hip pain, let us help you review your treatment options and begin seeking relief.

The Orthopedic Decision Support (ODS) Program can help you:• Manage your pain long-term with a personal Health Coach• Learn more about diagnosis• Understand treatment options and estimated costs• Schedule a second opinion

Qualified JLL employees who work with a nurse and complete the program will receive a $100 account contribution to their health savings account (HSA).*

* You must be a qualified member to receive the $100 incentive. Members with the PPO Standard Plan will receive a $100 out-of-pocket credit.

Whether you just started experiencing pain or it has been ongoing—don’t let your pain control you any longer. Call a nurse at myBLUEPRINT4HEALTH today at 1.800.996.2057.




MATERNITY SUPPORT PROGRAM (MSP)ENSURE YOUR PREGNANCY GOES SMOOTHLY Pregnancy is an exciting time in your life, and it’s important to have support every step of the way.

Through the Maternity Support Program (MSP), you’ll: • Receive support from a nurse care coordinator, who will discuss

the details of your pregnancy and any potential risks and/or complications.

• Learn and practice healthy pregnancy habits.• Receive one-on-one support from a Maternity Support

Program nurse if you have individual needs.• Be rewarded with an additional 10 days of parental leave.

Please note: Expecting mothers are required to engage within the first 20 weeks of pregnancy to be eligible for an additional 10 days of parental leave.

Expecting mothers are required to engage within the first 20 weeks of pregnancy to be eligible for an additional 10 days of parental leave. And be sure to complete the program! However, you can enroll whenever you like, up through the 34th week of pregnancy, but won’t be eligible for the additional parental leave unless you enroll within the first 20 weeks.

When you enroll in the Maternity Support program, a nurse care coordinator will discuss the details of your pregnancy, and any potential risks and/or complications. The program will help you learn and practice healthy pregnancy habits. If you have individual needs, a Maternity Support Program nurse will provide one-on-one support throughout your pregnancy.

Wondering why you need to enroll within your first 20 weeks? By this time, you will have had an ultrasound to check on the baby’s development. If there are any complications or concerns, the Maternity Support Program can help you make decisions about you or your baby’s health.

Call myBLUEPRINT4HEALTH at 1.800.996.2057 to get started today.

INFERTILITY SERVICESHELPING YOU COVER THE COSTS OF INFERTILITY TREATMENTSTrying to have a baby can be an expensive endeavor. Thankfully, you have benefits through the Reproductive Resources Services (RSS) program that will help reduce the costs of infertility services and associated expenses. This includes diagnosis and treatment of an underlying medical condition that causes infertility (when under the direction of a Physician).

GET STARTED TODAY• Contact myBLUEPRINT4HEALTH at 1.800.996.2057

to pre-certify before making an appointment.• Enroll by calling a myBLUEPRINT4HEALTH nurse at

1.800.996.2057. • The RRS program will help you locate a RRS Center of

Excellence (COE) for infertility treatment. Non RRS COE’s are not covered.

NEONATAL RESOURCE SERVICES (NRS)CARING FOR YOUR NEWBORN’S NEEDSYour baby’s first few weeks of life are precious, and sometimes require extra care. The Neonatal Resources Services (NRS) program can help reduce neonatal costs by cutting the length of stay and avoiding readmission. Onsite nurses (working in 140 facilities in over 30 markets) and case management assistance via phone guide parents to high quality and efficient facilities. NRS also monitors the level of care each newborn receives.

Call myBLUEPRINT4HEALTH at 1.800.996.2057 to get connected.

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START YOUR BABY ON A HEALTHY TRACKIf you plan on adding to your family, myBLUEPRINT4HEALTH is here to support you.NEW! Parent Leave Experience This benefit is intended to help you and your family adjust to the exciting addition of a baby. Take the first step by engaging with our Maternity Support Program and be rewarded with an additional 10 days of parental leave. Same-sex couples, adopting parents and couples whose father carries JLL UHC insurance are eligible for this benefit as well.* All JLL employees, excluding independent contractors, are able to complete a personal well-being course through Guidance Resources to earn your additional parental leave. Simply call Guidance Resources at 1.800.272.7255 to complete a personal well-being course and earn your additional parental leave.

As part of the ongoing implementation of the health care reform law, effective January 1, 2013, members are eligible to receive certain expanded prenatal services under the preventive benefit with no cost-sharing (e.g., copayments, coinsurance and deductibles), including:

• Prenatal obstetrical office visits• All lab services explicitly identified in the health care reform law• Tobacco cessation counseling specific to pregnant women• Counseling for breastfeeding, rental equipment (breast pumps)

and supplies• Gestational diabetes screening

For a full description of the new benefits covered as preventive, please reference the 2016 benefits summary guide or call myBLUEPRINT4HEALTH at 1.800.996.2057.

JLL knows that being a working parent can be difficult. The Back-Up Care Advantage program provides you with center-based or in-home back-up child care for a small fee when your regular caregiver is unavailable.

For more information, visit www.brighthorizons.com/advantage. (User Name: JLL, Password: Backup1)


* Even if you do not carry the UnitedHealthcare Health Plan through JLL, you still have access to the Guidance Resources programs and the Parent Leave Experience incentive. Expecting mothers are required to engage within the first 20 weeks of pregnancy to be eligible for an additional 10 days of parental leave.



http://www.brighthorizons.com/advantage

Cancer Support Program (CSP)If you or a covered dependent have cancer, you can receive benefits for oncology services provided by Designated Facilities participating in the Cancer Support Program (CSP) program. For oncology services and supplies to be considered Covered Health Services, they must be provided to treat a condition that has a primary or suspected diagnosis relating to cancer.

Steps to take• Be referred to CSP by a Personal Health Support Nurse;• Call myBLUEPRINT4HEALTH toll-free at

1.800.996.2057

Cancer clinical trials and related treatment and services are covered by the Plan. Such treatment and services must be recommended and provided by a Physician in a cancer center. The cancer center must be a participating center in the Cancer SupportProgram at the time the treatment or service is given.

Please note: You must enroll in the Cancer Support Program program to receive your travel and lodging benefits.

Congenital Heart Disease (CHD) Resource ServicesManaging Congenital Heart Disease just got easier thanks to the Congenital Heart Disease Resource Services program. The program guides patients and their families to the nation’s top Congenital Heart Disease centers, pays benefits for congenital heart disease surgeries ordered by a Physician and information that helps in selecting a care center and making informed decisions.

A team of specialized Congenital Heart Disease nurses provides a comprehensive set of services, including:

• Condition awareness• Disease and treatment education• Treatment Decision Support• Access to Centers of Excellence network• Patient empowerment and support• Intensive case management, when appropriate

Support is provided through all stages of treatment and recovery, to help patients make informed treatment decisions and improve their health care experiences

MORE INFORMATION• Contact myBLUEPRINT4HEALTH at 1.800.996.2057

before receiving care for information about CHD services and specific guidelines regarding CHD benefits

• Please note: The plan will only pay benefits under the CHD program if CHD provides proper notification to the Designated Facility provider performing the services (even if you self refer to a provider in that Network).

• The services described under Travel and Lodging are Covered Health Services only in connection with CHD services received at a Congenital Heart Disease Resource Services program





Log on to myuhc.com; select “Benefits & Coverage”; then click the “Mental Health and Substance Abuse” link.

Call 1.800.996.2057 and say “mental health” when asked what you are calling about. Hours: 24 hours a day, seven days a week.

In an emergency, the first concern is your health. Call 911 or get to an emergency room as soon as possible.

BEHAVIORAL HEALTH PROGRAMAt times you may feel overwhelmed. Maybe you have a personal or workplace issue that consumes your thoughts. Perhaps you, your child or your spouse is struggling with stress, depression or addiction. We can help. The Behavioral Health program offers confidential* support for those everyday challenges and for more serious problems. It’s available around the clock anytime you need it.

What can the Behavioral Health program do for me?The Behavioral Health program—which includes counseling and substance abuse recovery services—can help you effectively deal with stressful and challenging situations. People often call for such personal issues as:

• Depression• Anxiety and stress• Alcohol abuse• Drug abuse• Anger management• Coping with grief and loss• Marital problems• Domestic violence• Eating disorders• Compulsive spending or gambling• Medication management

How does it work?Accessing the Behavioral Health program is easy, and it’s available 24 hours a day. A behavioral health specialist will help you identify the appropriate resources to address your concerns. If you want to see a clinician, we’ll help you find the provider that meets your needs.

* Important: We will not share your personal records with JLL or anyone else without your permission. All records, including medical information, referrals and evaluations, are kept strictly confidential in accordance with federal and state laws.

Guidance Resources

myBLUEPRINT4HEALTH team members can connect you with Guidance Resources, JLL’s employee assistance program, for additional one-on-one support.

Did you know you’re eligible for six sessions with a mental health provider at no cost to you and part of your employee benefits? Call to be connected or call Guidance Resources directly at 1-800-272-7255.



http://myuhc.com


Get on the road to a healthier you with this new weight loss and healthy lifestyle program. Real Appeal will help you make small, but impactful lifestyle changes that will lead to lasting weight loss. As part of your benefit program, Real Appeal is offered at no additional cost to employees and dependents enrolled in the JLL UHC medical plan. Independent contractors are not eligible.

How does it work?You have 24/7 access to the 52-week program, which includes your own Transformation Coach who customizes the program based on your needs and guides you every step of the way.

The Real Appeal Success Kit will be delivered to your door shortly after signing up for the program. It’s filled with everything you need to kick-start and maintain your weight loss. The program is mobile friendly, so you can keep a pulse check on your progress via your smartphone, tablet or computer.

What’s included?• Healthy tips from your favorite celebs, TV stars, athletes and

health experts in the Weekly Real Appeal All-Star Show, an entertaining and informative online program.

• Ability to search a comprehensive database of over 600,000 foods, including meals from your favorite restaurants.

• Support and insight from others on the same journey by participating in a Success Group chat.

• Customizable food, activity, weight and goal trackers.• Unlimited access to digital content, including streaming

workout videos.• Weekly analysis, feedback and goal reporting.• Mobile app for anytime, anywhere access on your

smartphone or tablet.

Eligibility requirements:• ≥ 30 BMI• ≥ 25 to ≤ 29.9 BMI with qualifying co-morbidity.• Diabetes• Dyslipidemia• High blood pressure• Pre-diabetes• Tobacco user• 23 to 29.9 with no comorbidity (self-directed)

Everything you need to succeed

When you sign up, you’ll get the Real Appeal Success Kit delivered right to your door. It’s filled with everything you need to kickstart your weight loss and keep those numbers on the scale moving in the right direction.

Enroll and participate using your computer, smartphone or tablet at JLL.RealAppeal.com.

Eligible criteria: Employees, spouse/domestic partners and dependents 18+ with a BMI of 23 or greater

Website: JLL.RealAppeal.com Email: [email protected]

Phone: 1-844-344-REAL (7325)

Answer Center Hours of Operation: 4 a.m.–8 p.m. Pacific time





mailto:[email protected]

Visit www.myblueprint4health.com for more information about the Health Rewards program, including frequently asked questions and the latest announcements, or simply call myBLUEPRINT4HEALTH at 1.800.996.2057 and say “Health Rewards.”

DON’T LEAVE MONEY ON THE TABLE!Check your Health Rewards status on RALLY. Follow these four easy steps: 1 Log on to myuhc.com.2. Click on the Rally Health Survey link (first-time users will

need to register).3. Click on the “Dashboard” tab (if not already there).4. Click on the “View Full Program” link found in the middle

of the page.

HEALTH SURVEYThe confidential*** Health Survey on Rally takes about 15 minutes to complete and provides you with an instant snapshot of your current health status. You’ll also receive feedback and tips on ways to help you improve your health.

In order to complete your health survey and receive the most accurate feedback, we strongly recommend that you know the following four health screening (biometric) numbers first:

• BMI• Cholesterol

A note about confidentialityThe Health Survey is administered by Rally. Your results are shared with UnitedHealthcare to match you with support programs to help you reach your health goals. JLL will not have access to your individual results.

When you register on Rally and create a user profile, you’ll be prompted to complete your Health Survey upon your first visit. If your HealthSurvey results suggest you may benefit from an available support program, a nurse or engagement specialist may call you directly.


Even if one or more of your biometric screening results doesn’t meet a target value,**** you can earn Health Rewards dollars related to those biometrics by calling myBLUEPRINT4HEALTH and completing a telephonic wellness coaching program. Most telephonic wellness coaching programs take 6–12 weeks to complete. Enroll by October 1, 2016, to ensure you have enough time to complete the program by the December 31, 2016, Health Rewards deadline. Call myBLUEPRINT4HEALTH at 1.800.996.2057 to enroll today.

* Employees may order their Fitbit from https://www.fitbit.com/store/JLL, and will be reimbursed up to $100 toward their purchase: $25 at the start of the challenge and an additional $75 at the completion of the challenge. To order your Fitbit, go to: https://www.fitbit.com/store/JLL , enter promo code: “EE” followed by your employee ID# for employee or “SP” followed by the employee ID# for dependent spouse.

** All participants with JLL UnitedHealthcare coverage are eligible to earn up to $725, with the opportunity to earn up to $800 based on health status.*** The service is confidential in accordance with the law.**** If it is unreasonably difficult, due to a medical condition, for you to achieve a target biometric value or complete a health action under the Health Rewards program, or if it is medically

unadvisable to do so, you can ask your provider for an exception to receive the points associated with that health action.

• Fasting blood sugar (glucose) • Blood pressure

HEALTH OPPORTUNITIES IN 2016Preventive visit $125

Complete a fitness challenge Fitbit or $100*

Achieve target BMI biometric of ≤ 25 kg/m2, attain a measure of improvement of ≥ 2.0 pts, or complete a telephonic wellness coaching program or Real Appeal program

$200

Achieve target LDL biometric of < 130 or complete a telephonic wellness coaching program $100

Achieve target FBS biometric of < 100mg/dL or A1c of < 5.7% , or complete a telephonic wellness coaching program

$100

Achieve target blood pressure biometric of ≤ 140/90 or complete a telephonic wellness coaching program $100

Additional reward opportunities available for individuals with diabetes:

Diabetes management tests (dilated eye exam, second A1C, creatinine test) $75

Maximum rewards $800**



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Log on to myuhc.com and click on the “Extra Programs & Discounts” button, then “UnitedHealth Allies.” You can also log on to unitedhealthallies.com directly using your myuhc.com username and password.

Why pay full price for your out-of-pocket health care expenses? Use the UnitedHealth Allies health discount program and save! Check the site often, since new discounts are regularly added.

UNITEDHEALTH ALLIESUnitedHealth Allies helps you and your family save 10 to 50 percent on many health and wellness purchases not included under your UnitedHealthcare medical plan.

So many ways to saveSave on these wellness resources to help you live a healthier life:

• Weight management from Jenny Craig® and other popular programs

• Nutrition counseling• Fitness clubs from the nationwide discount network

(see chart below)• Fitness equipment and apparel• Natural products and foods• Stress reduction and relaxation resources• Online and telephonic tobacco cessation programs• And more

The UnitedHealth Allies® discount plan is administered by HealthAllies®, Inc., a discount medical plan organization. The UnitedHealth Allies discount plan is NOT insurance. The discount plan provides discounts at certain health care providers for medical services. The discount plan does not make payments directly to the providers of medical services. The discount plan member is obligated to pay for all health care services but will receive a discount from those health care providers who have contracted with the discount plan organization.

GET FIT AND SAVEAnytime Fitness • New members receive a free personal fitness

orientation• 50 percent off the enrollment fee; 10 percent off

monthly dues• Free additional month with a 12-month membership

(must be paid in full)• Free seven-day trial passes

My Gym Children’s Fitness Centers

• $30 off the Lifetime membership• 5 percent off the monthly fee

Bally Total Fitness®

• Free enrollment • 10–20 percent off Premier National Access

membership monthly dues• Best Start™ Workout with a personal trainer• Free kids club (maximum one child, two hours per day)

Curves • $44 one-time enrollment fee• Special pricing on monthly dues on a 12-month

Commitment membership

Snap Fitness • Free enrollment• 10 percent off monthly dues on either the standard

membership or the enhanced easyFIT program with membership

Gold’s Gym • Enrollment fee of $49 for all locations• 20 percent discount on all membership dues

JLL Gym Discounts

• For additional gym discounts available for JLL employees visit the employee discounts page.




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https://connect.joneslanglasalle.com/Services/HumanResources/AM/UnitedStates/Resource/Pages/EmployeeDiscountsProgram.aspx

MYUHC.COMYour UnitedHealthcare member website, myuhc.com, allows you to quickly view your claims and find a network provider. The site is full of useful tools to help make managing your health care easier.

Here are just a few of the online resources available to you on the site:

myHealthcare Cost EstimatorThe myHealthcare Cost Estimator (myHCE) is designed to help you shop around for medical services. You can compare cost and quality information and see how your doctor’s costs compare to the average costs in your area. The information is also personalized to calculate estimated out-of-pocket expenses based on your current JLL medical plan deductible and coinsurance maximum amounts.

Getting your personalized estimate is easy1. Log on to myuhc.com and click on the “Estimate Health

Care Costs” button on the right side of the homepage.

2. Research your “care path.”–Select the procedure you want to learn about.– See a clear, concise explanation of every step and

associated costs involved in a procedure.–Select the doctor(s) and facility that will deliver that care.

3. Compare cost and quality.–Compare cost and quality of doctors and facilities.– Learn how much is covered by your plan and how much

you’ll pay for the procedure.

Your health, in your handsThe UnitedHealthcare Health4Me™ mobile app provides instant access to your family’s critical health information—anytime, anywhere. Whether you want to find a physician near you, check the status of a claim, or speak directly with a health care professional, Health4Me is your go-to resource. Download it for free on your Apple® or Android™ smartphone.

Health & Wellness sectionFind a variety of health and wellness information and tools, including:

• Online Support: online Rally missions can help you reach your wellness goals on your own schedule. Rally missions can help you:–Lose weight–Stop smoking –Relieve stress –Exercise more–Improve your heart health–Practice better nutrition

• Health Record: organize and store all of your health information in one place. Your health record helps you easily keep track of your family’s health history.


Visit myuhc.com. All JLL employees and their dependents (age 18 or older) enrolled in a UnitedHealthcare medical plan can register on the site.

For assistance or questions about the site, call 1.800.996.2057. Hours: Monday–Friday, 8 a.m.–8 p.m., all U.S. continental time zones.

Registration on myuhc.com is easy. Just click on the “Register Now” link and create a username and password. Be sure to have your UnitedHealthcare plan ID card handy when you register.



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RALLY Great health recommendations, just for you.

Rally can help you get healthier, one small step at a time. Rally shows you how to make simple changes to your daily routine, set smart goals and stay on target. You’ll get personalized recommendations on how to move more, eat better and feel happier — and have fun doing it.

Start with the quick Health Survey and get your Rally Age, a measure of your overall health. Rally will then recommend missions for you: simple activities designed to help immediately improve your diet, fitness and mood. Start easy and level up when you’re ready.

After receiving your Rally Age upon completion of the Health Survey, you can also check your Health Rewards at anytime

Just follow these four easy steps:1. Log on to myuhc.com.

2. Click on the Rally Health Survey link (first-time users will need to register).

3. Click on the “Dashboard” tab (if not already there).

4. Click on the “View Full Program” link found in the middle on the page.

Plus, on Rally there are lots of ways to earn Rally coins, which you can use for chances to win great rewards. Rack up coins for joining missions, pushing yourself in a challenge and even just for logging in every day.

Don’t miss out on important biometric screening information!Once registered on Rally, you’ll receive important information regarding biometric screenings, like onsite events or access to your Health Provider Screening Form.

Rally is available at no additional cost to you, as part of your UnitedHealthcare plan benefits.




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Schedule a preventive visit. You and your covered spouse/domestic partner can earn $125 each for visiting your doctor for a preventive exam.

Improve your health and earn money. You can earn up to $500 for meeting target biometric values.** If you do not at first meet a target biometric value, you can earn points and get your numbers back in range by completing a telephonic wellness coaching program. Simply call myBLUEPRINT4HEALTH. We recommend enrolling in a telephonic wellness coaching program by October 1, 2016, to ensure you have enough time to complete the program by the December 31, 2016, deadline. See page 5 for more information.

Want your bonus? Make sure to submit your numbers to UHC.Follow these simple steps to make sure you receive credit for your biometric screening performed at your doctor’s office, convenience care center or participating LabCorp facility.1. Before going to your appointment, find the

Health Provider Screening Form or LabCorp Form at https://register.wellness-inc.com/jll and print it off.

2. Ask your provider to complete the form.3. Fax the completed form back to UnitedHealthcare using the

fax number on the form, or ask your provider to fax it back.

Note: If you complete your biometric screening onsite at a JLL location or through LabCorp, you do not need to submit a Health Provider Screening Form, since the results will automatically be submitted for you. You’ll automatically receive a personalized scorecard in the mail periodically throughout the year.

All health actions must be completed between January 1, 2016, and December 31, 2016, for points toward Health Bonuses under the 2016 Health Rewards program.

* Members with diabetes have the opportunity to complete additional health actions and earn up to $75. The maximum Health Bonus is $800.

** If it is unreasonably difficult due to a medical condition for you to achieve a target biometric value or complete a health action under the Health Rewards program, or if it is medically unadvisable to do so, you can ask your provider for an exception to receive the points associated with that health action.

KNOWLEDGE IS STRENGTHYour body is a brilliant construction. And sometimes, a little reinforcement is necessary to keep you standing strong. Find out where you need extra strength by getting your biometric numbers. And pay close attention to how they compare to target values. Serious health conditions may be delayed or prevented when you know your numbers, know your risks and make healthy lifestyle changes.

Meeting target biometric values not only improves your health, but also helps you earn a Health Bonus under the Health Rewards program. You earn dollars for the biometric values that you meet. Employees, and their spouse/domestic partner, can each earn up to $725, with the potential for additional award opportunities based on age, gender and health status.*

HOW TO GET YOUR HEALTH REWARDS IN 2016Know the numbers that matter. Complete a screening for four biometric numbers—BMI (body mass index), LDL cholesterol, fasting blood sugar or hemoglobin A1c, and blood pressure—at a JLL onsite screening event, if available. You can also complete your biometric screening during your preventive visit at your doctor’s office, at a convenience care center located in many retail stores or at a participating LabCorp facility. Make sure you request the screening ahead of time, since you will need to fast.

Complete a Fitness Challenge. The American College of Sports Medicine advises adults to complete at least 150 minutes of physical activity per week, consisting of both cardiovascular and strength- training activities.

Earn a free Fitbit by completing the recommended 150 minutes of physical activity per week on average over the course of 6 weeks. You can use your Fitbit whenever you’d like (and are encouraged to as well!), but you need to wear it during the dates of one of the four challenge periods to earn your incentive. If you already own a Fitbit, you can earn $100 for completing these Health Rewards opportunities.

Below are the dates of the four challenge periods. More details to come via email.

1. FEBRUARY 8–MARCH 212. MAY 2–JUNE 133. AUGUST 1–SEPTEMBER 124. OCTOBER 17–NOVEMBER 21




https://register.wellness-inc.com/jll

ADDITIONAL ONLINE TOOLSThe following are additional online tools and resources available to all JLL employees:

Source4WomenWomen typically make most of the health care decisions for themselves and their families. On www.uhc.com/source4women, you’ll find information and resources to help you manage your own health and the health of your family. Plus, you can:

• Read blogs from nationally respected health care professionals

• Watch video clips from “America’s Doctor,” Dr. Oz, and breast cancer survivor Olivia Newton-John

• Participate in online seminars• Connect with other women in private online communities

Online videos • Breast Cancer Awareness: Learn how to correctly perform a

breast self-exam at www.bse.uhc4health.com.

• Where to Go for Care: The emergency room may not be your best place for care. Learn about all your care setting options at www.ergen.uhc4health.com.

• Diabetes: Watch this three-part video that will educate you on the facts about prediabetes and diabetes and what you can do to manage the disease at www.diabetes.uhc4health.com.

• Preventive Care: Watch this video to see what is recommended and how to get the care you need at www.preventive.uhc4health.com.

• Back Health: View a short video on preventing and managing back pain at www.backpain.uhc4health.com.


Visit the websites listed on this page. You do not need a username or password to access any of the sites.

myBLUEPRINT4HEALTH is available to all employees, and covered family members, with UnitedHealthcare insurance offered through JLL. Independent contractors are not eligible for this program.

All participants are eligible to earn up to $800 in Health Rewards points depending on applicable health actions. If it is unreasonably difficult due to a medical condition for you to achieve a target biometric value or complete a health action under the Health Rewards program, or if it is medically unadvisable to do so, you can ask your provider for an exception to receive the points associated with that health action.

This service should not be used for emergency or urgent care needs. In an emergency, call 911 or go to the nearest emergency room. The information provided through myBLUEPRINT4HEALTH is for informational purposes only and provided as part of your health plan. Nurses, Wellness Coaches and other program representatives cannot diagnose problems or recommend treatment and are not a substitute for your doctor's care. Your health information is kept confidential in accordance with the law. myBLUEPRINT4HEALTH is not an insurance program and may be discontinued at any time. Consult with your clinician, physician or mental health care provider for specific health care needs, treatment or medications. Certain treatments may not be included in your insurance benefits. Check your health plan regarding your coverage of services. Administrative services provided by United HealthCare Services, Inc.or their affiliates.

The Centers of Excellence (COE) program providers and medical centers are independent contractors who render care and treatment to health plan members. The COE program does not provide direct healthcare services or practice medicine, and the COE providers and medical centers are solely responsible for medical judgments and related treatments. The COE program is not liable for any act or omission, including negligence, committed by any independent contracted healthcare professional or medical center. Rally Health provides health and well-being information and support as part of your health plan. It does not provide medical advice or other health services, and is not a substitute for your doctor’s care. If you have specific health care needs, consult an appropriate health care professional. Participation in the health survey is voluntary. Your responses will be kept confidential in accordance with the law and will only be used to provide health and wellness recommendations or conduct other plan activities.

© 2016 United HealthCare Services, Inc. 43451A-112015



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