broken silos: destruction for the sake of our clients
DESCRIPTION
In this session, I cover how our organization has created a customer support site that has helped destroy our outdated communication silos.TRANSCRIPT
@Ninety7 @LavaCon
Broken Silos: Destruction for the sake of our clients
Rhyne Armstrong
Destruction for the sake of our clients
Rhyne Armstrong : @ninety7 LavaCon 2013 : #LavaCon
It’s @ninety7 at #LavaCon. Yay!
It’s @ninety7 at #LavaCon. Yay!
@ninety7
http://www.facebook.com/rhyne
American Werewolf in London – 1981 Universal Pictures
It’s @ninety7 at #LavaCon. Yay!
* The Problem
* The Project
* The Team
* The Site
* The Content
* The Outcome
Magic – 1978 Twentieth Century Fox Film Corporation
It’s @ninety7 at #LavaCon. Yay!
It’s @ninety7 at #LavaCon. Yay!
It’s @ninety7 at #LavaCon. Yay!
It’s @ninety7 at #LavaCon. Yay!
It’s @ninety7 at #LavaCon. Yay!
It’s @ninety7 at #LavaCon. Yay!
It’s @ninety7 at #LavaCon. Yay!
It’s @ninety7 at #LavaCon. Yay!
It’s @ninety7 at #LavaCon. Yay!
It’s @ninety7 at #LavaCon. Yay!
It’s @ninety7 at #LavaCon. Yay!
It’s @ninety7 at #LavaCon. Yay!
It’s @ninety7 at #LavaCon. Yay!
It’s @ninety7 at #LavaCon. Yay!
It’s @ninety7 at #LavaCon. Yay!
It’s @ninety7 at #LavaCon. Yay!
It’s @ninety7 at #LavaCon. Yay!
Shaun of the Dead – 2004 Universal Pictures
It’s @ninety7 at #LavaCon. Yay!
Amityville II: The Possession – 1982 Orion Pictures
It’s @ninety7 at #LavaCon. Yay!
Insidious – 2011 Film District
It’s @ninety7 at #LavaCon. Yay!
It’s @ninety7 at #LavaCon. Yay!
It’s @ninety7 at #LavaCon. Yay!
Dark Night of the Scarecrow – 1981 CBS
It’s @ninety7 at #LavaCon. Yay!
World War Z – 2013 Paramount Pictures
It’s @ninety7 at #LavaCon. Yay!
It’s @ninety7 at #LavaCon. Yay!
It’s @ninety7 at #LavaCon. Yay!
It’s @ninety7 at #LavaCon. Yay!
The Walking Dead
© 2003 Image Comics
It’s @ninety7 at #LavaCon. Yay!
It’s @ninety7 at #LavaCon. Yay!
It’s @ninety7 at #LavaCon. Yay!
Ghost Story – 1981 Universal Pictures
It’s @ninety7 at #LavaCon. Yay!
Evil Dead II – 1987 Universal Pictures
It’s @ninety7 at #LavaCon. Yay!
April 2012 – April 2013
It’s @ninety7 at #LavaCon. Yay!
It’s @ninety7 at #LavaCon. Yay!
The Wicker Man – 1973 Warner Bros.
It’s @ninety7 at #LavaCon. Yay!
It’s @ninety7 at #LavaCon. Yay!
Doc
CSO ESO
It’s @ninety7 at #LavaCon. Yay!
Doc
CSO ESO
It’s @ninety7 at #LavaCon. Yay!
Doc
CSO ESO
Dev
It’s @ninety7 at #LavaCon. Yay!
Doc
CSO ESO
Dev
SMB
It’s @ninety7 at #LavaCon. Yay!
Doc
CSO
Dev
SMB
PM
It’s @ninety7 at #LavaCon. Yay!
It’s @ninety7 at #LavaCon. Yay!
The Blair Witch Project – 1999 Artisan Entertainment
It’s @ninety7 at #LavaCon. Yay!
The Grudge – 2004 Columbia Pictures
It’s @ninety7 at #LavaCon. Yay!
Frankenstein – 1931 Universal
It’s @ninety7 at #LavaCon. Yay!
Not including Administrators
It’s @ninety7 at #LavaCon. Yay!
• Landing Pages
• Documentation
• Support Staff Pictures
It’s @ninety7 at #LavaCon. Yay!
• Building layout
• Employee training program
• Documentation and Training liaisons
• COMPANY INTRANET!
It’s @ninety7 at #LavaCon. Yay!
Seriously. Not even kidding. They told me so.
It’s @ninety7 at #LavaCon. Yay!
It’s @ninety7 at #LavaCon. Yay!
Twilight – Summit Entertainment
It’s @ninety7 at #LavaCon. Yay!
Being Human - BBC
It’s @ninety7 at #LavaCon. Yay!
Tucker and Dale vs Evil – 2010 Reliance Big Pictures
It’s @ninety7 at #LavaCon. Yay!
