brochure voip conector_en

CATALOGPRODUCT

VoIP Dexon Connector is a product designed for the administration, management and monitoring of calls made by their customers to specific sectors of your organization and to create incidents from the same location.

VoIP Dexon Connector works as an “appliance" that is installed on any system support the data transmission protocol VoIP, thereby minimizing the work associated with installation, configuration and maintenance of conventional telephone plant.Designed to minimize communication costs, Dexon Connector VoIP service delivery effective communication with customers to meet the needs of companies wishing to implement this communication protocol, and deliver one of the highest value added by integrating its functionality to Dexon Service Director was given the opportunity to generate service request and incidents from this mechanism, speeding up the work of support. Being a new product from the house developer Software Dexon, Dexon VoIP connector constitutes one of the most complete on the market, delivering the functionality needed for a full benefit.

Dexon Software SACustumer Service Line: + 57 (1) 2368633 Bogota, Colombia [email protected] www.dexon.us

Is a set of integrated features that enable the management, monitoring and audit of the use of our product to achieve a good performance and align their functions with business objectives.

Dexon VoIP functionality Connector is part of a series of totalizes activities designed to a product that significantly optimizes communications with internal and external customers. For the management of incoming VoIP Dexon connector offers the use of IVR (Interactive Voice Response) and ACD (Automatic Call Distribution) to make incoming calls with a treatmentallowing it to be automatically answered by a recording and interact with the client to direct the user to a solution quickly and safely and also distribute calls to specific departments or specialized technicians with

CALL MANAGEMENT

an intelligent system that identifies the source of the call and displays it to the point where it must be received or where you have your early reply.Also allows you to take actions to ensure effective monitoring of its functions, monitoring and auditing activities on the product to make 100% take the benefits offered.

Virtual ExtensionsCall TransferCall mailboxCall waitingID and call logCall StatisticsIntelligent management of call queues.

It is a high-performance functionality that allows control over real-time call to ensure that the use we give the product, both, users and technicians, is adequate. Allowing it to evaluate and improve service levels offered by your organization, monitor the quality of support provided, check unusual situations or satisfaction in fulfilling requests performed by Dexon VoIP.Call recording in MP3 format that allows you to hear conversations from any computer for audit and in this way control over the features of the calls that you consider important as the technician work of the solver, among other common applications.

Increase technician productivityTotal monitoring or by demandBe Pro-activity to problemsAdministration and maintenance simple and configurableDexon delimit the actions of VoIP with business objectives by effective monitoringEstablish rules of higher productivity with data obtained from monitoringReduce communications costs.

CALL MONITORING

Also you can make real-time monitoring of incoming and implement changes, corrections at the time and ensure quality of service. Besides allowing you to perform monitoring under the parameters that specify the organization such as to specific extensions will conduct the monitoring.


CATALOGPRODUCT

With this feature you will not only be able to identify and record incoming calls to the system, but works as an integrator of all user information from the technicians who attend the calls, and succeeded in identifying number, user, allowing even to create assets allowing the creation of incidents with this information in the help desk from the functionality of VoIP Dexon.

Being able to create incidents from the location Dexon VoIP connector speeds support times and increase customer satisfaction. Dexon Dexon VoIP Service Desk integrated to increase the extent of compatibility of the tool with ITIL processes related to customer support.

SMART CALLER ID

There is no doubt that VoIP is becoming the standard for business communications. And with our product thoroughly analyzed Dexon is committed to our costumers develop their infrastructure at any rate rate without compromising previous investments or business applications.


CATALOGPRODUCT


CATALOGPRODUCT

brochure voip conector_en

Technology