brochure-hotelier india hr conference 2011
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hospitalityTRANSCRIPT
Friday, 16th September 2011,
This meet will discuss:
• Best HR practices in the hospitality industry
• Talent management & retention: Managing talent the right way
• Best practices in building a workforce of engaged employees that help
you shape competitive advantage for the hospitality sector
• Leadership-setting good examples
• Changing role of HR in the industry
• Understanding HR issues that are important to the CEO/owner and
their expectations from the human resource team.
• Redefining HR role and functioning in hospitality sector
• How can HR offer business solutions to hospitality business needs
through creative & business based policies & programme? New
thoughts
• HR Metrics and benchmarks for the hospitality sector for business
improvement and strategy alignment
• Employee orientation and mentoring programs
• Hospitality labour & employment law in India
• Trained manpower and its availability
India’s First Comprehensive discussion forum to seek innovative solution for optimizing talent acquisition and retention strategies for Hospitality Sector
Organised By
A POWER PACKED, FAST PACED conference
An ideal meeting place for experiential knowledge sharing
and networking for senior-level Hospitality HR
Professionals
Hotelier India HR Conference 2011
Supporting Partners
Conference Speakers: Kamlesh Barot, President, Hotel & Restaurant Association Western India
Rajiv Kaul, President, The Leela Palaces Hotels and Resorts
Kapil Chopra, Senior Vice President,Oberoi Hotels and Resorts
Dilip Puri, Managing Director India and Regional Vice President, South Asia Starwood Asia Pacific Hotels & Resorts Pte Ltd.
Ashwin Shirali, Regional Director of Human Resources, Accor Hotels
Saikat Chatterjee, Manager-HR, South West & South East Asia InterContinental Hotels Group (IHG)
Neesha Mohapatra, Director Human ResourcesThe Grand New Delhi
Souji Gopalakrishna Pillai, Deputy Director - Centre for Research & Development,Berjaya University College of Hospitality,
Sudhir Nagpal Managing Director, PIEM Hotels LtdManaging Director,mPOWER Information Systems Pvt. Ltd
Col K C Menon, Head-Human ResourcesITC Sheraton Chola, Chennai
Narasimha Rao, Head – Resort HR OperationsMahindra Holidays & Resorts India Ltd
S David Naidu, Director –HR, The Westin Mumbai Garden City
Uday Mathew, Human Resource The Lalit Ashok Bangalore
September 2011, Hotel Vivanta by Taj President
Talent management & retention: Managing talent the right way
Best practices in building a workforce of engaged employees that help
you shape competitive advantage for the hospitality sector
Understanding HR issues that are important to the CEO/owner and
their expectations from the human resource team.
Redefining HR role and functioning in hospitality sector
How can HR offer business solutions to hospitality business needs
& business based policies & programme? New
HR Metrics and benchmarks for the hospitality sector for business
India’s First Comprehensive discussion forum to seek innovative solution for optimizing talent acquisition and retention strategies for Hospitality Sector
conference
An ideal meeting place for experiential knowledge sharing
level Hospitality HR
Hotelier India HR Conference 2011
Supporting Partners
Hotel & Restaurant Association Western India
The Leela Palaces Hotels and Resorts, Mumbai
Senior Vice President,
Managing Director India and Regional Vice
Starwood Asia Pacific Hotels & Resorts Pte Ltd.
Regional Director of Human Resources,
HR, South West & South East
InterContinental Hotels Group (IHG)
Director Human Resources,
Centre for Research & Development, Berjaya University College of Hospitality, Malaysia
PIEM Hotels Ltd mPOWER Information Systems Pvt.
Human Resources Chennai
Resort HR Operations Mahindra Holidays & Resorts India Ltd
The Westin Mumbai Garden City
Human Resource – Manager,
Vivanta by Taj President-Mumbai, India
India’s First Comprehensive discussion forum to seek innovative solution for optimizing talent acquisition and retention strategies for Hospitality Sector
Online Media Partner
08.30 Registration and Continental Breakfast
09.30 Welcome Address
09.45
Session One: CEO Panel
Understanding HR issues that are important to the CEO/owner and their expectations from the human resource team
• What the corrective steps and thought changes required from hotel owners & top/middle management to assist the HR Department in effective functioning and linking as a business partner?
• Key expectations from management for the HR Team
Moderator:
CEO Panel:
Kamlesh Barot, President Hotel & Restaurant Association Western India Rajiv Kaul, President, The Leela Palaces Hotels and Resorts, Mumbai Dilip Puri,Managing Director India and Regional Vice President, South Asia, Starwood Asia Pacific Hotels & Resorts Pte Ltd.
Kapil Chopra, Senior Vice President, Oberoi Hotels and Resorts
11.00
Networking Tea/coffee break
11.30
Session Two: Recruitment & Retention Strategising recruitment with retention for effective control of attrition
• Capability Framework
• Talent Focused Selection Criteria
• On Boarding
• Defining reward strategy for long term retention
Neesha Mohapatra, Director Human ResourcesThe Grand New Delhi
12.00
Session Three: CSR Activity Corporate social responsibility activity S David Naidu, Director –HR, The Westin Mumbai Garden City
12.30
Session Four: Redefining HR role and functioning in hospitality sector
• Developing a modern HR framework that is most situated to the Organisation and work environment
• Redefining the career path for HR function in hospitality: HR for HR – (transitioning from HR to CEO)
Ashwin Shirali, Regional Director of Human ResourcesAccor Hotels
13.00
Session Five: Aligning People, Processes and Projects to Your Business Strategy.
• Our Experience and Case example for the Hotel Industry Taj Group
• Strategy Execution and Performance Monitoring Scorecards
• Strategic Objectives, Measures and Actions Cascaded to all Levels
• Alignment of Scorecards with Linkages
• Performance Reviews become Strategic Reviews
• Linking the Individual KRA
• Ownership and Accountability Sudhir Nagpal Managing Director, PIEM Hotels Ltd Managing Director,mPOWER Information Systems Pvt. Ltd
Understanding HR issues that are important to the CEO/owner and their expectations from the human
What the corrective steps and thought changes required from hotel owners & top/middle management to assist the HR Department in effective functioning and linking as a
Key expectations from management for the HR Team
Association Western India
, Mumbai
Managing Director India and Regional Vice
Starwood Asia Pacific Hotels & Resorts Pte Ltd.
Strategising recruitment with retention for effective
Defining reward strategy for long term retention
Director Human Resources,
Redefining HR role and functioning in
Developing a modern HR framework that is most situated to
Redefining the career path for HR function in hospitality: HR
Regional Director of Human Resources
Session Five: Aligning People, Processes and Projects to
Our Experience and Case example for the Hotel Industry -
Strategy Execution and Performance Monitoring Scorecards
Strategic Objectives, Measures and Actions Cascaded to all
views become Strategic Reviews
mPOWER Information Systems Pvt. Ltd
14.30
Session Six: Talent ManagementMaximised career planning and talent management for the hospitality sector
• Career progression & succession planning
• How to minimise losing the talent to other service industries such as entertainment, real estate and retail, etc.
• Developing talent within the organisation
• Attracting talent from other industries
Narasimha Rao, Head – Resort HR OperationsMahindra Holidays & Resorts India Ltd
15.00
Session Seven: Case Study Laying the Human Brick for ITC Hotel StartChanger
• Mechanics/ Organizational Design
• Culture Setting
• Motivation, Continuous Engagement and Retention
• Career Development/ Mentoring
• Environmental Challenges
K C Menon, Head-Human ResourcesITC Sheraton Chola, Chennai
15.30 Networking Tea/coffee break
16.00
Session Eight: Conceptualizing the Hospitality EducationEquation, with special reference to Generation Y Employees in Indian hospitality industry
• Education-employment equation in the Hospitality management sector and impact of Generation Y employees entering Indian hospitality workforce.
• The retirement of baby boomers in the hospitality sector…the impact and the perceptions of Hospitality industry and the skills and knowledge the hospitality graduates attain
• Generation Y’s transition from education to subsequent employment and how well they are capable to meet needs and expectations of industry.
• Education-industry liaison.
• Human resource strategic planning to retain Generation Y
• Academia and industry oriented conceptual frame work to retain Generation Y talents
Souji Gopalakrishna Pillai, Deputy Director - Centre for Research & DevelopmentBerjaya University College of Hospitality,
16.30
Session Nine: Employee orientation and Mentoring programs
Developing best in class employee orientation and mentoring programs that bring new team members onto speed on ground rules, conserve management brief time, reduce joining stress factors and envelops positive employee attitude towards the new situation
Saikat Chatterjee, Manager -HR, South West & South East Asia InterContinental Hotels Group (IHG)
17.00 17.30
Employee engagement activity Role of HR in dealing with workplace integrity issues, job position abuse, sexual harassment or coercive practice by employees Uday Mathew, Human Resource The Lalit Ashok Bangalore Summary of key learning’s of the day
Friday, 16th September 2011
This conference has been researched and designed for the following:
• Head of Human Resource • CEO’s • General Manager • Director & General Manager -HR • Director-Training & Development
• Chief Learning Officer • Senior Managers in Hotels, Restaurants and Casinos • Corporate Managers and Staff who deal with HR
Session Six: Talent Management Maximised career planning and talent management for the
Career progression & succession planning
How to minimise losing the talent to other service industries real estate and retail, etc.
Developing talent within the organisation
Attracting talent from other industries
Resort HR Operations Mahindra Holidays & Resorts India Ltd
Brick for ITC Hotel Start-up's - A Game
Mechanics/ Organizational Design
Motivation, Continuous Engagement and Retention
Career Development/ Mentoring
Human Resources
Conceptualizing the Hospitality Education-Employment Equation, with special reference to Generation Y Employees in Indian hospitality industry
employment equation in the Hospitality management sector and impact of Generation Y employees entering Indian hospitality workforce.
The retirement of baby boomers in the hospitality sector…the impact and the perceptions of Hospitality
and the skills and knowledge the hospitality
Generation Y’s transition from education to subsequent employment and how well they are capable to meet needs and expectations of industry.
planning to retain Generation Y
Academia and industry oriented conceptual frame work to
Centre for Research & Development Berjaya University College of Hospitality, Malaysia
Session Nine: Employee orientation and Mentoring
Developing best in class employee orientation and mentoring programs that bring new team members onto speed on ground rules, conserve management brief time, reduce joining stress factors and envelops positive employee attitude towards the
HR, South West & South East
InterContinental Hotels Group (IHG)
Employee engagement activity
workplace integrity issues, job position abuse, sexual harassment or coercive practice by
Human Resource – Manager,
of the day
This conference has been researched and designed for the following:-
Senior Managers in Hotels, Restaurants and Casinos Corporate Managers and Staff who deal with HR-related functions