brightstor r11.1 techtalk new feature & functionality

BrightStor R11.1 Techtalk

New Feature & Functionality

BrightStor ARCserve 11.1

For Windows

For Linux

For Netware

For Unix!

Massive Introduction of 11.1

ARCserve for all platforms as a server Enterprise Options Multiplexing features for Unix, Linux and

Netware Enhanced Volume Shadow Copy support New Agents and platforms Oracle cross-platform support

BAB for Windows R11.1

Introduction Overview

What’s new Why these help CA in the Market Place

Architecture Installation Feature Functionality Q & A

What’s New?

Multistreaming Microsoft VSS support Hardware error handling and DLTSage support SAN failover Microsoft cluster environment Configurable ports for firewalls Sybase Multiple instances Command line scripting Multiple code page support Activity log pruning Scratch set media report

What’s New?

Media Management Administrator reports BAB Portal R11.1 Support for cross-release integration Cross platform support Lotus Domino agent Microsoft Exchange Premium Agent Linux VM Job Queue Custom make up jobs Full node database backup

What else is New?

Management Features Windows Storage Server 2003 Windows Powered NAS Automation Media Usage Job Templates Agents MAC OS X General features

Other Enhancements

Library-Level Tape Eject Option AS400 Agent and Open VMS Agent Oracle 10g support Lotus Domino Multiplexing Performance Improvements AntiVirus Generic Job Modification Media error handling with Job Redirection

Dropped support

Citrix MetaFrame 1.8 NetWare 4.2 HP 10.2 Sun Solaris 2.5 Sun Solaris on Intel platforms IBM AIX 4.2 UnixWare 2.1, 7.x SGI 6.5 Open Server 5.x

Encryption Used in Different BEB/BAB Versions

Backup data Encryption CSATG Encryption

BAB 9 BEB Windows 10.5 BEB Unix 10.5 SP1

ETPKI 3 DES (Default) and CSATG Encryption (Optional) BAB R11.1 BEB Windows 10.5 SP1 BEB Unix R11

Session Password Encryption TNG Encryption

BEB 10.5 BAB 11.1

BrightStor ARCserve Backup for Netware R11.1

New features

What’s New?

New platform support Target Service Agent support MySQL and MacOS Agent Filter support for long file names Multiplexing Disaster Recovery from CD eTrust Antivirus 7.1 Integration

BAB NW R11.1 requirements

Operating System Support Separate setups for Manager and the Server

Manager Requirements (Note: The Manager is not supported on Windows 95/98/ME) Windows 2000 Professional/Server, SP 4 Windows XP Professional SP 1 Windows 2003

Discovery Server Determines which servers the Manager can contact

Server Requirements NetWare 5.1 servers with SP6 or 7 NetWare 6.0 servers with SP1, 2, 3, or 4 NetWare 6.5 servers with SP1

System requirements Workstation: 80586 or higher CPU computer with 256 MB RAM Server: 80686 or higher CPU computer with 512 MB RAM Disk Space: 50-75 MB free disk space Software:

Workstation: Windows 2000/XP/Server 2003 to run BrightStor ARCserve Backup Manager

Server: Novell NetWare 5.1, 6.0, or 6.5

BAB for NW R11.1 additional

Novell YES certified on 6.5 SP1a and SP2 at the time of release

Enable long name support on SYS volume NIS compliant setup Installation requires Novell Client v4.90 SP1 GWTSA is used to backup GWise 6.0/6.5

TSA Based Browsing

TSA-centric view of Novell Resources All browsing of Novell resources is going to be

strictly based on information received from the TSA running on the servers Cluster shared volumes will only show up under the virtual

cluster node Virtual cluster node will not display non-cluster volumes GroupWise domains will be available for restores

File directory Level Backups will be supported. Issues with files being missed with the opendir()/readdir()

browse/backup will be addressed

New Features

New Agent Support MAC OSX Agent

UNIX based Agent that is treated as if it were a UNIX/Linux based agent.

Currently we are looking at an issue with Restore to Original Location for these agents.

MySQL Agent Based on the same architecture as other NetWare DB

Agents (GroupWise/Oracle) Uses MySQL native API’s to put the DB into backup mode

New Features

Backup Architecture Change 9.01 used TSAFS for performance improvements

For 11.1 we are moving to an Asymmetric design where multiple read threads pickup files from the pre-scan list and sequentially add them to a shared buffer.

Read threads are no longer waiting on the write thread to complete before it can continue.

New Features

Long Name Filters Long Name Filter are

Regular file system backups Cluster backups

Enabled by Default Can be disabled in the ASCONFIG.INI file..

Fibre Native Device Support Library support only Requires SAN option to be installed Supported devices are included in Certified Device List

Cabatch security enhancement Option to Encrypt User Name and Password

Enhancements

Database enhancements Move to Pervasive SQL 8.5 Session view browsing is going to be improved with

the introduction of new database keys Tree view browsing is going to be optimized so the

tree is displayed quicker Auto conversion to the new DB templates

Enhancements

eTrust Antivirus v7.1 integration.

Ships with a full version of eTrust AV 7.1 Backup will scan during the estimate BrightStor Beta Ships with a pre-release version.

Enhancements

DRO preparation and recovery process is too involved DRO will now support CD based recovery Enhanced DRO will no longer require the recover to

be performed on hardware identical to the source Time from boot up to full recovery stage will be

reduced significantly.

Multiplexing

Highly efficient algorithm Accepts data from multiple lower speed

sources and mixes then to maximize tape throughput

Enabled in GUI backup destination screen Configured in GUI Backup/Options/Advanced

NOTE: Multistreaming options also moved to above screen

Command Line Option: ca_backup [-multiplextape [<Max # Streams>] [-

muxChunkSize <MuxChunkSize>]

BrightStor ARCserve Backup for Unix/Linux R11.1

New features

What’s New?

Multiplexing TapeCopy GUI tool Generic Job Lotus Domino Agent Encryption

Multiplexing – GUI settings

GUI Based Tape Copy

Generic Jobs

Generic Jobs allow administrators to perform random tasks using BAB scheduler.

Generic Jobs allow users to submit tapecopy jobs into the BAB queue thereby taking advantage of the reservation of groups

New job type “Generic” New session type “Generic”

Generic Jobs – new menu item

Generic Jobs - manager

Generic Jobs – choose program

Generic Jobs - Options

Options tab allows: Pre-Post commands Alert/reporting destinations similar to Backup and

Restore options

Scheduling allows: Repeating by month, day, hour and minute Excludes by day of week

Lotus Domino

New GUI support New CLI Multi-streaming option New CLI configuration options for ca_backup New Lotus Domino R6 support Configurable Purge logs option (CLI and GUI) Improved performance with QFA support Improved performance with full session restore Additional nls messages support New installation path New package and product name

Triple DES Encryption

BrightStor Encryption Algorithms TNG encryption(40Bits) DES3 encryption(162 Bits).

Advantages/Disadvantages of DES3. Hard to crack. Slower than TNG encryption. More Media usage.

BrightStor ARCserve Backup for Windows R11.1

ARCserve architecture and options

ARCserve serverARCserve serverARCserve serverARCserve server

Server Architecture

JOB EngineJOB EngineJOB EngineJOB Engine

DB EngineDB EngineDB EngineDB Engine

TAPE EngineTAPE EngineTAPE EngineTAPE Engine

Disaster RecoveryDisaster RecoveryDisaster RecoveryDisaster Recovery

Image OptionImage OptionImage OptionImage Option

Tape Library OptionTape Library OptionTape Library OptionTape Library Option

Tape RAID OptionTape RAID OptionTape RAID OptionTape RAID Option

SAN OptionSAN OptionSAN OptionSAN Option

Serverless OptionServerless OptionServerless OptionServerless Option

NDMP NAS OptionNDMP NAS OptionNDMP NAS OptionNDMP NAS Option

Windows 2000,2003,XPLinux 2.4,2.6 kernelNetware 5.x,6.xSolaris,AIX, Tru64, HP-UX

Client Architecture

OS AgentOS AgentOS AgentOS Agent

Open File AgentOpen File AgentOpen File AgentOpen File Agent

Application Agent: DB, e-mail serverApplication Agent: DB, e-mail serverApplication Agent: DB, e-mail serverApplication Agent: DB, e-mail server

Windows 9.x, NT, 2000, 2003, XP 32 and 64 bit when availableNetware 4,x,5,x,6.xSolaris,AIX, Tru64, HP-UXOS/400, MVSMacOS 10.x

Lotus Domino, Exchange, SQL server, MySQL, ApacheOracle, Sybase, Informix, DB2, SAP R/3

Enterprise Options

Enterprise Option for StorageTek ACSLS Enterprise Option for IBM 3494 Guide Enterprise Option for SAP R/3 for Oracle Enterprise Option for Advantage Ingres Enterprise Option for Microsoft SQL Using

HDS Snap-shot Guide Windows Enterprise Option for Microsoft

SQL Using HP-XP Microsoft Volume Shadow Copy Service

BAB Requirements

Minimum Hardware CPU: 350Mhz RAM: 256MB Disk: 350MB free space

Software IE: v6.0 Disk space for Raima … or SQL Server perhaps?

Windows XP SP2 notes

File and Print sharing is OFF Remote installation

Firewall enabled ALL ports blocked by default

Use Security Center exception list Add BAB .exe’s

Installation

Installation• Multiple languages

• Product Install Selection

• Product Install Browser

• Licensing key panel

• Revised product tree

• Product List

Upgrades

BAB11.1 for Windows can upgrade: ARCserve 2000 for Windows ARCserve 9 for Windows ARCserve 11.0 for Windows Enterprise Backup 10.0 for Windows Enterprise Backup 10.5 for Windows

Registration of Live Trials

Reboots Scenarios

The following products will require a reboot: Update Windows installer service 2.0 Image/Serverless Option (Upgrade needs to

remove the previous product, reboot the machine, then start the product installation.)

TLO (Driver name change) Serverless Backup Option Backup Agent for Open Files (optional, then can

only open files after installation)

Silent Install

Create a response file using MasterSetup Use response file to install silently:

MasterSetup [/?][/H:<host name>][/U:<User Name>][/P:<password>][/I:<Icf Path>]

/? -- generates this Usage message.

/H -- specifies host name.

/U -- specifies user name.

/P -- specifies password.

/I -- specifies response file location.

Install Logs

Install logs Master Setup creates the following dir structures for

logging

%Temp%\_BSxx.tmp

and %Temp%\_BSxx.tmp\[MachineName] Log files are placed in these folders. Each product creates it’s own log file

Use Diagnostic utilities to collect logs and contact Support.

Licensing

Input license key

Setup License key panel License verification dialog

Manager About box on the Server License verification dialog

<ca_lic>\calicnse.exe on the Client Where the edition checking is performed

Setup Manager (GUI) Job Engine (Backend)

Licensing behavior

Enable client agent checking License expiration

Base Job Engine stops No hard fail for client agents No hard fail for DB agents restore Hard fail for DB agents backup

Report Writer -- What’ s new?

New look-and-feel Raima database support Remote machine support – generates a report for a

remote server; CSV format for the output file A new table “Log Error” containing the errors during the

job execution Additional options in command line New enhanced report templates

Report Writer

New look-and-feel: consistent with ARCserve Manager

Report Writer

Raima database support Checks if Raima ODBC driver is installed or not; Installs the Raima ODBC driver, if this driver is not present:

instodbc.exe <BAB_HOME>\CASDB

Remote machine support Runs careports.exe on the remote machine by calling a

database RPC.

New enhanced report templates common template for both MS-SQL & Raima databases specify columns width for Report Manager integration added time of execution in the output file

Report Writer

Additional options in command line

f (format type: csv or xml)

m (machine name) a (auto-naming)

Report Writer

Known Limitations

Limited keyboard access; Fixed date format (YYYY-MM-DD); Group by, Totals, operator precedence

cannot be specified in query;

Report Writer

BAB_HOME \ LOG \ careports.log (Trace log) ODBC configuration for Raima

Check the current DSN & Driver setting for Raima ODBC driver DSN name (ASNT2), Server name (CASDB)

Trouble Shooting

Reporting Enhancements

Extended set of ARCserve reports 19 new reports!

Schedule and E-Mail support (partial)

Two types of reports: Standard Reports (1) Custom Reports (18)

The reports are grouped in categories of reportsThe categories are stored to an external XML file: <BAB_HOME>\

categories.xml.

Standard Reports

Preflight Check Report (new) Helps you minimize job failures caused by: network connection, media availability.

GFS Media Prediction ReportHas schedule and e-mail support

Custom Reports

Described by an XML template;

Two types of custom reports:

Predefined - ARCserve built-in reports templates, available under <BAB_HOME>\Templates\Reports directory;

User-Created Created by the user (using Report Writer tool); Displayed in Report Manager under “My Reports”

category, if saved to <BAB_HOME>\Templates\Reports location;

Custom Reports

User-Interface components:

Report Writer Careports.exe, used to create and modify the custom reports (based on XML templates);

Report Manager Integration Integrates the custom reports: in the tree and list views and displays the layout of the custom report;

Schedule Report WizardYou can schedule and e-mail your report from Report Manager.

Custom Reports

Report Manager Integration

Shows the categories of reports

Shows custom reports and standard reports

Shows the layout of the custom reports as for the standard reports.

Custom Reports

Schedule Report Wizard

You can specify the location and the format (XML or CSV) of the result file;

You can e-mail the report now or later;

You can schedule or e-mail only the following reports:

All custom reports Preflight Check Report GFS Media Prediction Report

Custom Reports


You can specify the schedule options;

Rotation schemes are not supported;

Custom Reports


You can review the command line that will be executed by the reporting tool (careports.exe) to generate the reports;

You can specify the job description;

Custom Reports


The report job is a Generic job that can be monitored in Job Status manager.

Custom Reports

Backup Client Data Size Report Shows all sessions for all the backup clients/sources & the data size written to tape.

Backup Clients and Job Associations Report Shows the association between the backup clients/sources to the actual job they belong to. However this is based on Db records – the job may not be exists anymore or may be a different job.

Backup Window and Throughput Comparison Report Show the time taken & throughput for each backup client/source.

BABLD Session Details Report Specifically created for BMB integration. This will detail all the BMB sessions & files names written to tape. It will also include the invalid file sessions to identify which tapes can be reused … More details in the BMB Integration DDS..

Daily Backup Status Report Show the backup status for jobs & sessions for last 24 hours.

Daily Job Status report Show all the jobs’ status for last 24 hours.

Detailed Media Usage by Backup Clients Report Shows all Media details for any media used by all Backup Sources/clients.

Failed Backups Report Show list of failed Backup jobs for all backup clients/sources.

Detailed Media Pool Report Shows list of all the media belonging to media pools and the backup sources.

Media Required for Data Recovery Report Shows the list of media required for recovering Servers, Database Agents etc.

Media Utilization Report Shows detailed media information and usage over time.

Recently Written Media Report Shows list of media written in last 24 hours.

7 Days Backup Status Report Summary of backup jobs done in last 7 days.

7 Days Job Status Report Shows status of all jobs executed within last 7 days.

Custom Reports

Known Limitations

Custom Reports Feature available for Windows platforms only; Report Manager does not refresh automatically when a new user report is created;

Reports Scheduling Feature available for Windows platforms only;

Standard Reports (excepting PFC and GFS Media Prediction reports) cannot be scheduled or e-mailed;

Rotation schemes are not available for scheduling the report;

Job Template

Helps customers to launch backup jobs

Predefined backup jobs that include the destination and backup schedule information.

*.AST extensions

Same format as Job Script excepting the Source

Job Template

The job template can be saved from two places: job submission dialog and pull down menu

Job Template

The user can open a job template from pull down menu A set of predefined templates has been created for users

Job Template

Known Limitations

The job template can be created only for Backup and Copy jobs;

Feature available for Windows platform only.

Miscellaneous

Show Tape Library in Backup Wizard

Tape Library groups are displayed in Destination page:

Miscellaneous

Turn devices on-line/off-line:

Standalone Tape Drives Tape Drives within the Library File System Devices

Known Limitations: Windows servers only Cannot turn off last available Tape Drive in the Library

Cross-Release Management

BrightStor ARCserve Backup 11.1 will manage BEB 10.0/10.5 and BAB R11.0

Miscellaneous

Remote File System Devices

Targeted to solve the following problems with mapped drive paths:

Mapped drives are not available when the user is not logged on. So if a user wants to backup to their File System Device, then the user needs to be logged on, even though the BrightStor services are started before a user logs in. In Windows XP and 2003, Services cannot access mapped drives, so Tape Engine running as a Service will not be able to access the File System folder. When using File System devices on a Mapped drives, the BrightStor System Account has to have full rights to each mapped drive. Drives have to stay mapped or, the file system device cannot work. So if a mapped drive is accidentally disconnected in Windows Explorer, the File system device is lost, until the drive is re-mapped to the same drive letter. When logging on as a different user, that user needs to have the same mapped drives as the user who configured the File System device, to the same drive letters, or the File System device will not work.

Replace mapped drive letters with a complete UNC Path

Cache user name and passwords for each File System device

Miscellaneous

– You can use UNC path for File System Devices

– “Security” button allows you to specify the credentials to use for network share


Miscellaneous


The Security Dialog

– Enter credentials to be used to access network share or use BrightStor System Account (default)

– Checks if access is allowed when you press OK button.

Miscellaneous


If user enters mapped drive path and proceeds with configuration, GUI converts it to UNC path and displays following dialog. User can change the credentials for this network share; UNC path is passed to TE. The user won’t see the mapped drive path when opening FSD configuration next time.

Miscellaneous

Tape Engine Summary Logging Level

Two new levels of Tape Engine logging:

– Summary– Detail, with Read/Writes

Miscellaneous

The Registry Object is part of System State, but user still have the option to display Registry under server machine.

Registry Object

Miscellaneous

Delete partial log based on the time stamp rather than deleting the entire activity log.

Time Based Activity Log Pruning

BrightStor ARCserve Backup for Windows R11.1

NAS Enhancements

What did we do for Release 11.1?

Windows Powered NASMicrosoft Storage Server

Usability Enhancements Essential bug fixes

NDMP NAS Network Appliance, ProComm, EMC Celerra

Performance Enhancement on Backup Operations

What is Windows Powered NAS

Microsoft® Windows® Powered Network Attached Storage (NAS) is an optimized file server based on Windows technology that is designed for high reliability, availability, and ease of management.

It is a part of “Microsoft Windows Powered Device” initiative. It uses SAK (Server Appliance Kit) to create a headlessheadless Windows Powered Device

Provides for Management via standard and extensible Web Administration UI which is Usually accessible at port 8098 and needs https (secured) protocol

ARCserve support for Windows Powered NAS

Backup Device connected locally to NAS Appliance (Server Backup)

Requires ARCserve Manager / Server installed on the NAS device

Windows Server (with terminal service client)

NAS device

Tape Library


Backup Devices Connected to BrightStor Server(Agent Backup)

Requires ARCserve Windows client Agent on the NAS device

BrightStor EB / AB Backup

NAS device

Tape Library


Backup Devices Shared between the BrightStor EB / AB server and the NAS device (SAN Backup)

Requires ARCserve Manager / Server on the NAS device

NAS device

Tape Library

BrightStor EB / AB Primary Backup Server

Switch

Enhancements in Release 11

Provided minimal integration with Integrated Web Administration UI

Enhancements in Release 11

NDMP NAS Enhancements

Introduction

In AS11.1 we have all of the NAS functionality present in BEB 10.5. This includes three way backup/restores, point and click backups on a file and directory level items, snapshot/checkpoint support, catalog file support, multi-sequence DAR support and volume level checkpoint restart.

With the advent of the AsMsg tables in the BrightStor database schema, it was time for the NAS option to take advantage of this new architecture. These new tables supported true relative paths which is the preferred database backend for cataloging NAS file history.

In an environment composed of network attached storage devices that communicate via NDMP, there are certain bottlenecks that cause the backup window to suffer. One of these areas exists at the end of the backup. When the backup image has finished dumping to tape, the server begins its update to the database. This was one of the primary challenges overcome in the AS 11 development effort.

NAS support Overview

The following list of NAS support features exist in AS 11.1 Two/Three way backup and restores Catalog support. Partial volume backup. Snapshot/Checkpoint backup. NAS server browse for v4 NDMP Redirected restore. Direct Access Restore. International support ready. EMC Celerra support. Volume level checkpoint restart. Unlimited path length.

Enhancements in Release 11.1

AS 11.1 has all the features of BEB 10.5 and the followingenhancements. The recursive hash file implementation was completely removed. NAS now supports unlimited path lengths. NAS is now international language ready (when vendors support it through NDMP) The time it takes to update the database was reduced. CPU usage was reduced. Support for EMC Celerra NAS Servers was added. Logging was improved.

BrightStor ARCserveBackup for Windows R11.1

Media Engine Enhancements

Media Engine Enhancements Overview

Multistreaming Other enhancements

Modified Test Unit Ready Logging Offline/Online devices from Device Manager Group Update logging Door Closed Inventory Library Eject media after job Option Alternate Tape.log location

MULTIPLEXINGand

MULTISTREAMING

Multiplexing Architecture

TAPE DRIVE

GRAB LOCK,WRITE, UPDATE METADATARELEASE LOCK

Multiplexing

TAPE ENGINE WRITE DAEMONS

Why would you need Multiplexing?

Foremost: Reduction of backup window by optimal usage the tape drive.

Reduce “Shoe shining” – slow backups damage your drives, and media

Backup may not “stream” the tape drive because: Poor network infrastructure and capacity under performing Application / Host Inherent nature of the backup method – e.g.,

message level backup

How to do Multiplexing?

Simple – check box to do Multiplexing in the destination tab in the Backup Manager.

Multiplexing jobs can be tailored to a specific environment. Set number of streams to single drive (default 4,

max 32) Chunk size (default 1 MB, Max 16 MB)

Multiplexing futures

Create Makeup jobs at the master job level Simultaneous tape copy of multiple sessions

from a Multiplexed tape source Performance Improvements in multiplexed

media merge Restoring multiple sessions simultaneously

from a Multiplexing media Verify After Backup Disk based staging

FEATURES NOT SUPORTED

Multiplexing jobs cannot be used for NAS devices file system devices raid devices WORM media Optical changers, DVD drives

Image Option and Server-less option are not supported with Multiplexing

MultiStreaming

Maximize usage of tape drives Shorten backup window Be able to create backup of huge database or file system Backup number of partitions in paralell if possibile

SINGLE DATABASE OF FILE SYSTEM

TAPE ENGINE

MultiStreaming Backup

One Master Job will create a Slave job for each Session Each session will be placed in the job queue and will:

Begin if a resource is available Or Wait until a resource is available

Session 1Session 2Session 3

Session 4Session 5Session 6Session 7Session 8Session 9Session 10Session 11

3 BackupResources

3 ParallelBackups

As resourcesbecomeavailable

Multiplexing Internals

Whenever a session\ stream \ child job finishes, the Multiplexing Meta Data is stored on tape & database.

Once all children finish backing up, the Master job would backup any DR sessions, VLDB sessions if required.

Multiplexing Internals

The very nature of Multiplexing dictates a different tape format.

Multiplexed media are identified separately, to indicate the tape format.

Multiplexing TAPE FORMAT

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Other Media Enhancements

Modified Test Unit Ready Logging Offline/Online devices from Device Manager Group Update logging

Door Closed Inventory Library Eject media after job Option Alternate Tape.log location

Modified Test Unit Ready Logging

What is it ?

This is included in the Read/Write Logging change that was introduced in EB 10.5 and will skip logging of all Test Unit Ready commands and the Not Ready sense data. Test Unit Ready sense data that returns values other then Not Ready will be logged. This is now all settable through the Server Admin and will be disabled by turning the logging level up to “Detail, with Read/Writes”.

Why do we need this ?

Modified Test Unit Ready Logging – Used to help keep Tape.log file from growing while no activity is occurring.

Offline/Online devices from Device Manager

What is it ? This enhancement allows you to mark devices

Offline/Online directly from the Device Manager GUI, while the Tape Engine is running.

Why do we need this ? Used from the Device Manager GUI to tell

ARCserve not to use the specified device or to bring back on-line a drive that was offlined because of an error.


How do you Trouble Shoot If you cannot offline a drive, then the Tape.log

should be turned on to the “Detail, with Reads and Writes” level or manually set the debug level to 3 in the registry, under:

HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\BrightStor ARCserve Backup\Base\TapeEngine\DEBUG

The value is name “Level”. Once this is set and the Tape Engine is back up and running, try the Offline/Online again.


For an attempted Offline, you should see the following messages:

01/06 09:24:25 [0918] TSIGetXCB call: set device[0] flag[0x400]... 01/06 09:24:25 [0918] Device[0][SN:0062043288] current

flags[00002004] 01/06 09:24:25 [0918] Device[0][SN:0062043288] has been set to

OFF-LINE by user. 01/06 09:24:25 [0918] Device[0][SN:0062043288] new flags[00002404]

For an attempted Online, you should see these messages:

01/06 09:18:33 [067c] Library[3][SN:43000253 ] has [3] drive(s), [2] free and [1] disabled.

01/06 09:18:33 [067c] Device[1][SN:0062043933] has been set to ON-LINE.by user

01/06 09:18:33 [067c] Thread created TID[0a64] for OnlineDriveOneThread

01/06 09:18:33 [067c] Library[3][SN:43000253 ] has [3] free drive(s), and [0] disabled drive(s).

Library Eject media after job Option

This is enabled per library and is a check box that is available in the TLO Setup Options screen. When this is set, Tape Engine records that it is set and when a backup job is run, the job will check with Tape Engine to see if the option is on and then will act according to the job option that is set. By default the job will act on the library setting and eject the tape, but the user can also set a job option to disregard this option on a per job basis.


How do you Trouble Shoot With the Tape log turned on you should see the following message which indicates if this

option is enabled:

01/06 09:54:23 [02c4] LDN:3 Library configured for Ejecting after Job

Then you also need to check the Backup job script to see what option was selected when the backup was created…

Next, you can turn the Tape log to “Detail, with Reads/Writes” and at the end of the backup, look for the following messages…

If turned ON: JobID[123] Device[3] Eject option Set...

If turned OFF: JobID[123] Device[3] Eject option NOT set...


What are the limitations

Library Eject media after job Option – Only supported for Backup jobs and TapeCopy jobs. Other operations do not have the Eject Job Option, so they never check for the Library setting.

Alternate Tape.log location

What is this ? This enhancement lets the user set an alternate path for the

Tape.log to be generated. This will allow them to route the log to a volume that maybe has more space then the one ARCserve was originally installed on. Note: Since Tape Engine runs as a service and mapped drives are not accessible by services on Win XP and Win 2003, mapped drive paths are not supported as a valid path.

Why do we need it ? When debugging a problem that requires a detailed Tape.log

and there is not enough space left on the drive that ARCserve was installed on.


How would you use If the user wants to change the path of the Tape.log, they can accomplish this

by stopping the Tape Engine and setting the log path in the registry. With regedit, go to the following registry key:

HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\BrightStor ARCserve Backup\Base\TapeEngine\DEBUG

Under this key, create a String Value called “LogPath” and fill in a valid path for the Tape.log to be created under:

Then restart the Tape Engine and the log will be generated to the new path. If the path is not a valid path (i.e. ARCserve cannot write to it ) the Tape Engine will continue to use the current path and remove the “LogPath” Value from the registry. To send the log back to the default path, delete the “LogPath” Value and restart the Tape Engine.

Note: When setting the new path, you will also need to close the Job Status screen and re-open it for the screen to reflect the log at the new location.


How do you Trouble Shoot

If you cannot seem to get the Alternate Tape Log location to work, you can go to the Server Admin and enable the Tape Detail logging and have it print to screen. Then start the Tape Engine, if you can pause the logging window when the Tape Engine starts, you should be able to catch the Log Path messages that are sent to the screen at this time, even though there is no log file created yet.

For Failures, you will see this with a MS= for the Microsoft Error code that was returned when trying to get the path…

[18:06:48] Failed to get Tape log path. MS=0 [18:06:48] USE DEFAULT PATH = C:\Program Files\CA\BrightStor

ARCserve Backup\LOG FOR LOGGING

This is what it should look like when it is successful… [18:04:20] USE SPECIFIED PATH = c:\temp\ FOR LOGGING


What are the limitations of

Cannot set a path to a mapped drive, because Tape Engine services cannot write data to those shares. Only local paths can be used.

BrightStor ARCserveBackup for Windows R11.1

Agent Enhancements

Contents

The training for Agent Enhancements will cover the following areas

Lotus Domino Agent VSS Writer Support MAC Agent Exchange Agent

Lotus Domino Agent

Enhancements

No BAOF version, only NA version Improved incremental/differential support Performance Enhancement Support for changing DBids during incremental

backup cycle

VSS Writer Support

VSS Overview Volume Shadow Copy Service (VSS) first appeared with

Windows XP and was significantly enhanced for Windows 2003 Supports application backup by using Writers™.

A volume shadow copy is a point in time snapshot of one or more volumes.

There are two levels of VSS Support: File system and Writer. File system support is useful for providing access to open files.

Cannot completely handle application files since the file is frozen when the Shadow Copy is created and this may introduce transactional integrity issues

Traditional BAOF handled freezing of files one at a time, resulting in better updated version backup

VSS Writer Support

VSS Writers Writer support involves a VSS aware application. When the Shadow Copy is taken, the application’s

writer ensures that all files for that application are in a consistent state.

Writers are supplied by application vendors. Currently there are writers for SQL Server and Microsoft Exchange in addition to a number of writers for operating system components.

Associated with each Writer is a set of XML Metadata. This contains the rules for backup and restore.

VSS Writer Support

VSS Components The files to be backed up belong to a component and

conceptually, a writer is simply a collection of one or more related components.

Some components have independent semantics and can be backed up or restored independently of other components for the same writer. When a writer has no selectable components, that writer must be backed up or restored in its entirety.

The writer’s metadata specifies which components are selectable for backup and/or restore.

VSS Writer Support

ARCserve VSS Support Enhanced 32 and 64 bit Client Agents were

released for ARCserve 2000 on the same day that Windows XP was released.

These agents only provided file system support since writers are not supported by Windows XP

VSS Writer Support

Requirements VSS support is incorporated into

BAB Server for server backup Client Agent for remote client (File Server) backup

Both support require BAOF license installed on the respective machine at least one NTFS volume.

Client agent based VSS backup does not require VSS support on Server. You could use a Windows 2000 server.

VSS Writer Support

VSS Writers are selected from Backup Manager’s tree in the same way as any other selectable object

If a writer has selectable components, these can also be selected or deselected independently of the writer

Some writers (Exchange and SQL for example) contain logical paths. These are a convenience for subdividing components and cannot be selected.

Selecting Writers for Backup

VSS Writer Support

VSS Writers are selected from Restore Manager’s tree in the same way as any other selectable object

If a writer has components marked as selectable for restore, these can also be selected or deselected independently of the writer

It is possible to restore a writer to an alternate location. However, the writer will not be involved in the restore operation and the files will simply be restored. Some manual intervention may then be required.

Selecting Writers for Restore

VSS Writer Support

VSS Options VSS Backup Options

can be set from the Global Backup Options.

The “Use VSS” Option is used just for file system backups since VSS is always used if one or more writers are selected.

The remaining options are specific to writers.

VSS Writer Support

VSS Options It is also possible to set the VSS

Writer options by right clicking on a writer’s icon in Backup Manager.

These local writer settings will override the global settings for an individual writer.

There are no writer options for restoring.

VSS Writer Support

Limitations Some writers provide a custom restore method. This

means that the knowledge required to perform a restore for that writer is not contained in the writer’s metadata. The application vendor should provide details on how to restore these writers.

Incremental and differential backup types are not supported. Most writers will automatically upgrade jobs with this backup type to a full backup. The Microsoft Exchange writer however will fail to create a snapshot.

Although Microsoft provide System State Writers, these have been poorly implemented and have custom restore methods so we do not currently support these.

VSS Writer Support

Troubleshooting If writers are not displayed in Backup Manager, verify that

BAOF is installed on the backup target. If the Exchange or SQL writers are disabled for a full

machine backup, this may be because the BAB Application agent for that application is installed.

If a snapshot cannot be created or to verify that a snapshot has been taken, use the VSSADMIN utility which Microsoft provide as part of the operating system.

Ensure that there is sufficient disk space and that at least one disk is formatted using NTFS.

MAC Agent Based on the Unix file system agent

– Same functionality as UNIX file system agent such as installation, setup, configuration, backup and restore options.

Mac OS X version supported G4/G5/Xserve (v10.2 or higher)

Supports HFS, HFS+, and UFS Backup/restore of HFS/HFS+ resource fork and

alias (Similar to symbolic links, but reference by ID instead of path information)

Preserve UNIX ownership and permission

MAC Agent

Backup/Restore Finder Attributes Creator type and file type Locked file and stationery pad (master template

type) Comments (user comments for file/directory)

Exchange Agent

Enhancements Database level Document level (Premium Add-on) Documentation completely rewritten Brick Level is hidden (11.1 feature)

Exchange Agent

Versions Supported Microsoft Windows NT 4.0 SP6a Microsoft Windows 2000 SP3, or SP4 Microsoft Windows 2003 Microsoft Exchange Server Version 5.5 SP4 Microsoft Exchange Server Version 2000 SP3 Microsoft Exchange Server Version 2003

Brick Level Recap

Backup utilizing MAPI Folder level backup Folder level restore Single session for whole backup MAPI view of Exchange Supported features Unsupported features Known issues

Document Level

Advanced browse and backup filters

The backup hierarchy is similar to Exchange system manager

Public folders are promoted to be at the level of storage group, for the benefit of streaming and complete single instance storage

Document Level

New! For 11.1 Default install will select Exchange Base + Premium Add-on Hide brick level from manager view by default Enable brick level is now an option in Exchange configuration for

legacy restores Improved aging

Time based filters for messages Backup messages before x day, after x days, after date x…)

Purge messages after backup Disable Purge safety is configurable on agent side

Configurable skip log location to propagate to activity log Public folder backup performance enhancement (registry key)

Document Level

Main features Document Level Restore Complete Messaging Single Instance Storage Push Agent Technology Multi-threading Multi-streaming/Multiplexing (BEB/BAB) Migration Support Enhanced Cluster Support Job Continuation Advanced Browse and Backup Filters Folder Securities User and Mailbox Creation GFS Rotation Compliance Network Card Configuration Advanced Error Handling (Retry/Skip/Abort) Full, Incremental, Differential, and Time-based backup Methods CRC Checking Dynamic Restore to Alternate Location Local/Remote Public Folder Backup MAPI Data Compression Configuration New Documentation

Document Level

Document Level RestoreDocument Level restore lets you select a storage group, mailbox, folder, or even a particular document for restore. A document includes any messaging objects for example public folder posts, tasks, notes, journal entries, mail messages, events, appointments, meeting requests, and contacts are all considered “documents”.

Document Level

Complete Messaging Single Instance Storage (SIS)

Maximum preservation of SIS: Logical division of storage groups and databases per

session allow maximum preservation of SIS, while limiting the comparisons to the relevant physical locations. Translating to higher performance without a loss of SIS references.

The only product with “Complete” SIS on messaging components. Most other solutions only perform SIS on some attachments, but most mail does not have any attachments.

Document Level

Complete Messaging Single Instance Storage (SIS)

During SIS we break an email into its fundamental parts. A single message can have hundreds of properties. Each of these parts are analyzed to see if they have already been backed up to media and if so are replaced by references to save time and space.

Document Level

A 50k message with 200 recipients with no

attachments and 4 replies

No SIS 160 MB

Attachment SIS 160 MB

Complete SIS 0.80 MB

Document Level

A 50k message with 100 recipients with a 500k

attachment

No SIS 62.5 MB

Attachment SIS 13 MB

Complete SIS 0.625 MB

Document Level

Advanced Browse and Backup Filters

Document Level

Advanced browse and backup filters

Browse filters allow you to specify name and numerical range filters to easily find objects in a large database, mailbox, or folder

The threshold to enable the filter to pop up is configurable

Document Level

Folder Securities Public folder MAPI securities are

backed up and restored to trivialize a public folder recovery. The MAPI folder securities are the rights and security groupings like Author, Owner, etc...

Document Level

User and Mailbox creation The document level agent will create

users and mailboxes at the time of restore. This results in easing the administrative tasks of auditing, test restores, and user migration.

Document Level

User and Mailbox creation Support for AD user properties — The “Backup

Additional Properties” option which will go into active directory and extract the active directory user properties so they can be preserved during a restore.

Clone user feature — Users can also be cloned into the same Exchange Organization by specifying the option “Append to Restored Mailbox” string. This is especially helpful in test restores and preparing a mailbox to later attach to the original user.

User/Mailbox Locale ID and Code Pages are preserved where possible

Document Level

Enhanced Communication Layer

By leveraging the existing transport architecture of the file system agent the Document Level backups communicate over a robust and configurable connection layer.You can configure the port of communication and which network card to use for the connections.

Document Level

Full, Incremental, Differential, and Time-based Backup Methods

Document Level

CRC Checking

The document and database level backups support scanning of media at any time to verify the integrity of their backups. This is particularly useful to check for possible media damage before restoring to Exchange.

Document Level

Dynamic Restore to Alternate Location“Object conversion” occurs at the time of restore allowing flexible destinations for objects like mailboxes which can now be restored inside of other Exchange objects as folders, or “cloned” and restored with an alternate name within the same organization.

Document Level

Local/Remote Public Folder BackupIn Exchange Server, public folders can include multiple public folder stores on many servers across the organization. As a result, when you select to back up one servers public folders, you could be backing up many public folder stores. This new configurable option lets you select to back up only local public folders or all public folders. The backup only local option allows more manageable backups at higher performance.

Document Level

MAPI Data CompressionWhen data is extracted from Exchange the Document Level backup will do a high speed “light” compression on the data which results in significantly less data size on media with no overhead in to the backup performance.

Document Level

Configuration

Document Level

Configuration No Configuration is Needed

If you have an account which with valid security rights you can just install and use Document Level without having to configure the agent to be used with one specific account.

Highly Configurable Agent There are many adjustable settings configurable for

performance, logging, and other options. The configuration is accessible through the centralizes BrightStor Agent Admin.

www.ca.com/brightstor

brightstor r11.1 techtalk new feature & functionality

Documents