bridging digital divide infographics - ageing better
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Bridging the digital divideFacts and stats on how COVID-19 is changing the landscape of digital inclusion
ageing-better.org.uk
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More older people than ever are using the internet.
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Centre for Ageing BetterSource: ONS Internet users, UK: 2019
Recent internet use in those aged 65 to 74 increased from 52% in 2011 to 83% in 2019.
20112019
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But many people are still not online…
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Centre for Ageing BetterSource: ONS Internet users, UK: 2019
In 2019, over 3.7 million people aged 55 and over had never used the internet.
3.7m+
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…and it’s not just older people who are offline.
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Centre for Ageing BetterSource: Lloyds Bank UK Consumer Digital Index 2019
A fifth of those who have not used the internet within the past three months are under the age of 50.
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While age does play a part, it’s not the only indicator of who’s online.
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Centre for Ageing BetterSource: Lloyds Bank UK Consumer Digital Index 2019
71% of those offline have no more than a secondary education.
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Centre for Ageing BetterSource: Lloyds Bank UK Consumer Digital Index 2019
Nearly half of those offline are from low-income households.
47%
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Being online has been especially important during the COVID-19 pandemic.
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Centre for Ageing BetterSource: Lloyds Bank UK Consumer Digital Index 2020
78% of people agree that COVID-19 has escalated the need for digital skills.
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Four out of five people agree that using technology has been a vital support during the coronavirus outbreak.
Centre for Ageing BetterSource: Lloyds Bank UK Consumer Digital Index 2020
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In a pandemic or not, our reliance on the internet cannot be overstated.
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Centre for Ageing Better
Across all age groups, people use the internet regularly for online shopping, learning, and managing their health.
Source: Lloyds Bank UK Consumer Digital Index 2020
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Centre for Ageing BetterSource: Lloyds Bank UK Consumer Digital Index 2020
Just under half of those aged 50-79 use the internet to access local council information.
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Being online is also important for job opportunities.
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Centre for Ageing BetterSource: Lloyds Bank UK Consumer Digital Index 2020
More than half of people in the workforce lack digital skills in the workplace.
17m
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23%Centre for Ageing BetterSource: Lloyds Bank UK Consumer Digital Index 2020
Only 23% of the UK workforce have received digital skills training and support from their employer.
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Semi or unskilled manual workers are the most likely to think their digital skills are not good enough.
Centre for Ageing BetterSource: Lloyds Bank UK Consumer Digital Index 2020
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Centre for Ageing BetterSource: Lloyds Bank UK Consumer Digital Index 2020
Manual workers who are digitally enabled earn an average of £2,160 extra per annum.
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But many barriers can stop people from getting or staying online.
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Centre for Ageing BetterSource: ‘The digital age’ (2018), Ageing Better
Self-efficacy:Many describe a real fear of ‘the internet’ and a lack of confidence in being able to navigate it.
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Centre for Ageing BetterSource: ‘The digital age’ (2018), Ageing Better
Perceived value and relevance: Many prefer offline alternatives or view themselves as fundamentally different from ‘an internet user’.
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Centre for Ageing BetterSource: Lloyds Bank UK Consumer Digital Index 2020
Cost: More than half of those offline may struggle to afford broadband.
53%
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Centre for Ageing BetterSource: Lloyds Bank UK Consumer Digital Index 2019
2.2 million people say to go online they need: 1 Simpler online services 2 Increased security
awareness 3 Cheaper connectivity
and devices.
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If we’re to avoid leaving people behind, services like GP clinics and supermarket home deliveries must have other non-digital channels to access services.
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Government and service providers should invest in schemes to support those who are digitally excluded to get online using good practice.
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This must include universal access to the internet, availability of equipment, and personalised support to give confidence to people in developing digital skills.
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Office of National Statistics, (2019)Centre for Ageing Better
ageing-better.org.uk