Information and Communications Technology

in the State of Texas

March 31, 2008

Brian S. RawsonBrian S. RawsonChief Technology Officer

State of Texas

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Setting the StageTexas is BIG!

Population23.5 million people – second largest in the country 1,500 cities254 counties

The Dallas/Fort Worth Metroplex population exceeds the populations of 31 states

Brewster County can fit Connecticut, Delaware and Rhode Island within its borders

Education4.6 million public school children8,061 school campuses 1, 222 school districts and charter schools615,700 K-12 employees including 311,600 teachers980,000 public higher education students 98 institutions of higher education145,000 higher education employees

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ICT in Texas State Government State government

141 state agenciesEmploy 144,000 people37,500 in the Austin area

Number of IT workers5,000 IT workers in state government 11,000 IT workers in higher education

Total IT spend:$1.4 billion is the total IT spend for state government

InfrastructurePersonal Computers

120,000 desktops in state government

580,000 desktops in higher education

25,000 laptops in state government

275,000 laptops in higher education

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Texas Department of Information Resources DIR’s Charge

Effective planning, implementation and management of a statewide technology infrastructure that supports agency business operations

Pooling the purchasing power of government and leveraging it to drive down costs and add value to ICT purchases for state government entities

Adopting statewide technology rules and standards that contribute to effective enterprise management of ICT

Promoting security and privacy of state data and networks

Key OperationsTexasOnline.com, the Official State of Texas WebsiteData Center ServicesTelecommunications and IP NetworkSecurity ICT Cooperative Contracts Program

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DIR Four Lines of BusinessICT Cooperative Contracts – ongoing vendor opportunities

Managed Services

Data Center Consolidation – 7 year contract commenced March 2007

Communications Technology Services – current contract expires August 2009

TexasOnline.com – the Official Portal for the State of Texas – current contract expires December 2009

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ICT Cooperative Contracts – Program Statistics 381 ICT Cooperative Contracts

242 Historically Underutilized Business avenues

$993 million in FY 2007 – 16% increase over prior year45% computers13% software13% networking equipment 8% services

$114 million in cost savings/avoidance for customers

0.81% average cost recovery rate for FY 2007

2,600+ active customers53% Education customers24% State agency customers23% Local government customers

76% of all purchases are voluntary

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ICT Cooperative Contracts – Program Growth

Total ICT Contract Spend

FY 08: over $1 billion projected

Contracts available to public entities nationally

$719$805

$993

$0

$100

$200

$300

$400

$500

$600

$700

$800

$900

$1,000

Millions

FY05 FY06 FY07

Program Sales

$70.2$82.0

$114.8

$0$10$20$30$40$50$60$70$80$90

$100$110$120

Millions

FY05 FY06 FY07

ICT Cooperative ContractCost Savings/Avoidance

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ICT Cooperative Contracts – Upcoming Opportunities

Current contracting initiatives in the planning stageSoftware products that expand the already robust list of publishersSurveillance equipment, specifically access controlsBranded computers – Apple, Dell, IBM, LenovoWebsite design/development and hostingEmergency preparedness hardwareMobile police videoTelecommunications parts and suppliesTechnology-based conferencingTechnology-based training

Stay current with upcoming opportunities at: http://www.dir.state.tx.us/store/cci/index.htm

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Data Center ServicesCONSOLIDATION BUSINESS CASE

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Data Center Services - Benefits

Robust, commercial-grade processes Formal service levels that are tracked and reported Enterprise wide asset management and chargeback system Structured problem and change management

Predictable costs Standardized service charges, pay based on consumption Dramatically reduces capital request spikes Five year refresh on servers

Enhanced Security, Facilities, and Disaster Recovery Increased physical and information security Security standards across agencies Upgraded Data Center infrastructure (Tier III)

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Communications Technology Services - Overview Tex-AN is the centralized telecommunications system for the state of Texas

that includes: Access circuits Data transport services Video services ISP services Network security operations

Service foot print 6,447 total circuits – 75% Broadband 10:1 ratio of data to voice circuits More then 4,500 broadband circuits across 600 cities with service to nearly every

county in Texas 573 customers served – 75% are voluntary customers

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Communications Technology – New Direction

Traditionally, DIR’s approach has been to… …“deliver communications services.”

DIR’s approach is changing to …

…“ensure that communications services are being delivered.”

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Communications Technology – Reprocurement Goals

Reposition DIR from its service provider role to customer advocate

Expand the suite of services and providers to better meet the needs of the State

Simplify solutions acquisition

Simplify solutions establishment

Enhance service & support process

Enhance value through shared communications technology solutions

Enhance service delivery through active performance benchmarking, service governance and oversight

Increase opportunities for participation and a means to more easily incorporate emerging technologies

For more information on this reprocurement go to: http://www1.dir.state.tx.us/texan/

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TexasOnline.com - Overview

TexasOnline.com is self-funded public – private partnership

Over 800 online services

$5 billion citizen transactions

1+ million transactions/month

No state government funding or financial risk

Convenience fee revenue share20% of gross receipts50% of net receipts

Projected $46 million in revenue through CY 2j009

Ownership of portal and application infrastructure

Nationally Ranked in Top 10 (2006 and 2007)

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TexasOnline.com – Current Business Services Display of state information in Spanish and English

Driver license renewals

Driver records

Vital records (birth, death, etc.)

Electronic filing of court documents

Electronic grants directory (state grants)

Occupational licensing and business permitting

Automated vehicle inspection

Emergency preparedness portal

Business portal

Tax payment

Traffic ticket payment

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TexasOnline.com – Primary Vendor Responsibilities Operations

Technology refresh

Security

Application development

Project management (overall and individual development projects)

Project accounting

EPay – Electronic payment environment

E-Filing – Electronic court filing environment

Relationship management (shared with state) with sub-contractors, participating agencies and local governments

Call center operations (technical and instructional support)

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TexasOnline.com – Reprocurement goals Simplify citizen access to government services and information

Close gaps related to distance, economics and physical disability

Support the demand for multi-channel access

Support new businesses and statewide job creation

Fuel economic development in Texas

Drive e-government transformation

Set a high standard for online security and privacy

Deliver solid operational performance

Deliver superior financial performance

For more information on this reprocurement go to: http://www1.dir.state.tx.us/tol/

The Official Website of the State of TexasThe Official Website of the State of Texas

Visit TexasOnline.com