objective

education

organizations

skills

hobbies

zulily Service Operations March 2012-Present

Solely responsible for processing vendor shortages for multi-million dollar company; Requested $100,000 in customer refunds and issued $10,000 in store credit per week, on average; Independently managed an average of 1,000 customer accounts every day and conducted mass communications to zulily members; Reformed and implemented new standard operating procedures to improve efficiency and system accuracy for vendor based complications; Produced and verified timely reports for finance and CS leaders, upon discovering trends or statistical anomalies.

zulily Customer Support Representative October 2011-March 2012

Consistently surpassed daily service goal of eight contacts per hour by resolving twelve; Selected by supervisor to join email correspondence team and consistently completed an average of eighty-five messages per day; Collaborated with all business functions to help streamline the frontline user interface; Managed outbound customer contacts including escalations, Q/A, proactive and glitch resolutions and customer win-back efforts.

Zooppa Campaign Manager Intern and Crowdsourcing Specialist August - October 2011

Developed marketing strategy and executed outbound promotional activities for campaigns; Raised awareness and drove participation through social media initiatives; Tracked and delivered results of outreach efforts while reviewing ncoming creative submissions for quality and content; Assisted Business Development team in launching and promoting Facebook app; Tracked and managed client relationships using Zoho platform.

Whatcom Day Academy Marketing Research Intern January-June 2011

Developed surveys to determine cause of decreased enrollment at institution; Analyzed results using statistical software to identify trends amongst consumer base; Compiled and communicated findings in a comprehensive written report and presentation to Board of Trustees; Provided meaningful recommendations to improve customer experience and promote the organization.

Western Washington UniversityBachelor of Arts: Buisness Administration (Marketing); Bachelor of Arts: SpanishBellingham, WA - GPA: 3.5

Academic Programs International Study Abroad Program - Granada, Spain (January-May 2010) Big Brothers Big Sisters of America Child Sponsor (September 2006-June 2007)

Spanish, Statistical Package for the Social Sciences (SPSS), customer relationship management, organization, group communication, problem solving, Google Analytics, critical thinking, strategic planning, marketing segmentation and analysis, market research, consumer behavior, social media marketing

Traveling, oil painting, drawing, new cuisines, soccer, tennis, movie nights, spanish, blogging

contact brenna teichen

brennateichen.wix.com/blt brennateichen@gmail.com425.533.1210

brennateichen.wix.com/blt brennateichen@gmail.com

425.591.4598

To apply the knowledge acquired through a Bachelor’s Degree in Marketing and two internships to an entry-level position on a marketing team, either client or agency side.

experience