Breckland Training ServicesDelivering skills and experience

O ur view is that some training companies think they are more important than the

people they are teaching. It’s all about their latest complicated model, structure,

method or template. At BTS, we play to your strengths and we do this by starting with

you and not a training manual.

Rather than pluck something off the shelf and hope that it sticks, we provide practical and useful

learning programs built around the core strengths and personality of your top performers, leaders

and ideal customers – and the culture of your business or organisation. Our training is simple

to understand, quick to use, and easy to recall because it is practical with the perfect blend of

theoretical models. Our programs are real-world, immersive and feel natural.

Here’s WHY we do it: We get out of bed in the morning to get real results from our learning programs. It’s easy to provide

‘training’. It’s much harder to change the behaviour of humans. That’s our passion! No training

company will work harder to understand your people. And no training programme will work harder to

improve their performance.

Here’s HOW we do it:Unlike traditional training, we don’t lock you into our system, or bend you to our rules. We are unique

in that we start with you. This makes your learning development much more bespoke – it looks and

feels culturally aligned. A rigid methodology can be a straight-jacket when solving specific problems,

so we prefer a flexible, ideas-led approach. With years of senior-level experience, our trainers can

focus a team’s natural strengths, fire their imaginations and ultimately change their behaviour.

Traditional training doesn’t encourage adults to naturally change, because it is a day or two of rather

boring training and not much else. Traditional training is more likely to be ‘off the shelf’ – featuring

a trainer who lacks real world experience. There will be 1-2 days of some rather dated slides, a lot

of ‘chalk and talk’, a future-dust-gatherer called a workbook, and not much learning going on at all.

Traditional training might get a temporary spike in performance, but it is quickly forgotten because

it hasn’t gone beyond skin-deep.

With BTS, real change takes place rather than simply ‘getting trained’.

Thanks for taking the time to read about us. We look forward to getting to know you

Richard Wills

Managing Director

Allow me to say something controversial... Training has lost its way!

Breckland Training Services • Delivering skills and experience

Breckland Training Services (BTS) was launched in 2013 to deliver primarily an external training and development service to the public sector.

Due to its continued success BTS is being developed into a local authority

trading company allowing it to trade with both the public and private sectors

across the country as well as in subject areas outside the normal scope of a

standard local authority training organisation.

The training on offer ranges from 1-2-1 coaching sessions to large team building

and/or management exercises. The training is aimed not just at the public sector

- it is wholly relevant to the private sector, however large or small (we currently

deliver 5 local authority management challenges per year across the country and

have recently developed them further to make them relevant across all sectors).

Whilst a regular schedule covers the more routine training courses we also

design, develop and deliver bespoke courses at either our facilities or, if that

is inconvenient, at yours!

Our fees are more than competitive. For example, our fees to deliver a bespoke

half-day workshop on your premises would start from as low as £795* (and that

would be for up to 12 delegates [depending on the training topic]). To attend

one of our half-day in-house sessions can be as low as £125 per person.

Get in touch with us today in person, by phone or by e-mail (or, if at an event,

fill in the enclosed information request form), and let us meet your future

training needs.

Phone: 01362 656282

Email: info@breckland-training.co.uk

Twitter: @BreckTraining

Web: Breckland-Training.co.uk

*Excluding VAT (if applicable) and mileage/expenses.

About us

Breckland Training Services • Delivering skills and experience

FRANK

Management Challenge• Experience managing a council in a

shared services environment.

• Devise strategies, meet with

partnership organisations and

political figures and demonstrate

what it takes to transform the way

their council works.

• Enables delegates to be flexible

in changing circumstances.

• Learning outcomes include

analytical and problem solving skills,

presentation skills, negotiation skills,

rapport building techniques, team

work and communications skills.

Community Chest• Created to give your staff the

opportunity to gain crucial personal

effectiveness skills.

• Take on the role of a community

project team for the day.

• Pitch to politicians for a slice of

funding, devise strategies and

project plans, meet with trustees and

face the media.

• Learning outcomes include

Negotiation skills, presentation skills,

media interview skills and project

management skills.

Supermarket Sweep• A totally unique learning solution

which removes your people out

of their normal comfort zones

and places them into the world of

supermarket management!

• By tackling every day issues and

problems common to those of a

supermarket management team

your teams will be unwittingly

tackling and solving the same core

challenges that have been baffling

them for years.

• Learning outcomes include

negotiation skills, communication

skills and problem solving skills.

Secret Service• A unique customer service training

session that gets to the core of your

customer service challenges, quicker

than you’d expect.

• Act as mystery shoppers looking

at the surrounding competition

and gain an understanding of what

outstanding customer service is

– and isn’t.

• Be warned... our session takes an

interesting twist!

• Learning outcomes include customer

service skills, self-awareness skills

and team building.

Teamwork andSimulation Exercises

CONNIE

FRANK

Mission… Team Build• Designed to bring your workforce

together in a fun and healthy setting

with learning outcomes relevant to

any workplace.

• Individual team members must work

together to overcome a series of

tasks and challenges in order to be

victorious.

• Based on the pastime of treasure-

trailing, no GPS, sat nav, compass

or local knowledge is required!

• Teams will however need to use

creativity, strategic planning,

strategic thinking, time management

and team organisation (not forgetting

clear and open communications) in

order to succeed.

Breckland Training Services • Delivering skills and experience

Management and Leadership Masterclass (Entry Level and Advanced)• The “Setting the Standard”

programme offers four modules:

o Pre Programme Event

o People Management (Style)

o People Management (Practice)

o Managing the Work

• 6 full days, at a location of your

choice, spread across a 3 month

period.

Train The Trainer• Full day workshop.

• Essential for those who design

and deliver training or would like to

increase their professionalism in what

is often considered a challenging

aspect of work.

• Receive guidance on the structure

of a training session, tips and

techniques and through practical

application develop skills needed to

deliver your next training session.

Business Management

Introduction to Change and Change Management• The only constant in life is change!

• Dispel the myths and gain a broad

understanding of the change

process, the need for change

management and how to manage

resistance to change

• Look at some of the contemporary

issues surrounding change

management and then briefly discuss

some techniques for stimulating

innovation.

Health and Safety for Managers• Understand, and positively promote,

Health and Safety.

• Discover the correct way to

undertake a Risk Assessment.

• Be able to correctly apply Risk

Mitigation measures.

Introduction to Media Skills Training• Focussed primarily on the traditional

TV, radio and printed formats.

• Explore not only how to approach a

media interview but also discuss the

importance of relationship building

with journalists.

• Gain tips and techniques, many

learnt from experience, to overcome

the pitfalls associated with media

interaction (particularly live media).

Managing Social Media for Business Communications (Entry Level)• Half day workshop.

• If you are completely new to Social

Media and don’t know the difference

between a tweet or a post, a pin,

poke, circle or connection request,

then this is for you.

• You may even be a part time user

who needs to know about how

Facebook, Twitter, LinkedIn &

Google can be used.

• This workshop will give you a

great introduction to social media,

with an overview of each of the

main platforms & some great tips

and tricks; we’ll walk you through

registering with each one step-by-

step and give you the confidence to

get started.

Managing Social Media for Business Communications (Advanced Level)• Half day workshop.

• This hands on and highly interactive

session will show you how to achieve

social media success by building

your network, optimising your posts,

start getting noticed and monitor

trends.

Breckland Training Services • Delivering skills and experience

Assertiveness Training• Half day workshop.

• Being assertive can help us to

feel better about ourselves i.e.

improving self-esteem and personal

confidence.

• Remaining passive or becoming

aggressive can lead to feeling

inadequate, guilty or regretful.

• Provides you with the tools and

techniques that will help you to be

assertive in the workplace whilst

still maintaining the importance of

working as a team

Political Awareness• Half day workshop.

• Understand the politician’s

perspective, their nature and how to

build relationships.

• Can include interactive simulation

exercises if required.

Conflict Management• Half day, interactive workshop.

• Understand the triggers that cause

conflict and how to manage them.

• Discuss attitude and behavioural

cycles and how to best use

assertiveness in the face of conflict.

Effective Decision Making• Half day workshop.

• Many of those entrusted and

empowered to make decisions do

not commit a sufficient amount of

time or attention to the process.

• Understand a range of tips and

techniques to ensure you become

a more effective decision maker.

Effective Communication• Half day workshop.

• Improve the effectiveness of your

communication.

• Learn the skills you need to

communicate effectively, to

communicate your ideas clearly

and effectively, and understand

much more of the information that’s

conveyed to you.

Presentation / Public Speaking Skills• Full day workshop, including

practical assessment.

• Gain confidence and learn

techniques to become an engaging

and knowledgeable presenter

at internal/external meetings,

conferences, staff briefings, sales

presentations and events.

Personal Developmentand Customer Care

Introduction to Neuro-Linguistic Programming• ‘Neuro’ – refers to the mind, through

which our experiences are processed

via the five senses. ‘Linguistic’ –

means language through which our

experiences are given meaning.

‘Programming’ – this is the ability to

utilise our thoughts and words in the

most effective manner.

• NLP examines how the human mind

stores, retrieves, manages and

communicates information.

• Discover the communication

techniques that we believe can

enhance your skills and knowledge

in and out of the workplace.

Personal Developmentand Customer Care

Breckland Training Services • Delivering skills and experience

Our clients include...

“Fantastic…entertaining…informative”Cllr KM, King’s Lynn And West Norfolk Borough Council

“Perfectly delivered….thoroughly rewarding”NK, 1st Class HR

“…best simulation exercise ever…”CD, Local Government Association

“High energy…motivational…invigorating”CEO, Luton Borough Council

“…totally different…totally innovative”SE, Stockton-on-Tees Borough Council

“…new skills that are absolutely relevant to my role. Thank you”CH, Serco

Email: info@breckland-training.co.uk Telephone: 01362 656282 • www.breckland-training.co.uk

Twitter: @BreckTraining • Facebook: BreckTraining