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A RADICAL REVOLUTION How one company’s entrepreneurial spirit is reshaping the skateboard industry TOP10 MOST LUCRATIVE CITIES FOR AUSTRALIAN BUSINESS www.businessreviewaustralia.com | August 2015 CEO PROFILE HASTINGS DEERING’S DEAN MEHMET THE MAN BEHIND CATERPILLAR’S LARGEST DISTRIBUTOR

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  • A RADICAL REVOLUTIONHow one companys entrepreneurial spirit is reshaping the skateboard industry

    TOP10 MOST LUCRATIVE CITIES FOR AUSTRALIAN BUSINESS

    www.businessreviewaustralia.com | August 2015

    CEO PROFILE HASTINGS DEERINGS DEAN MEHMETTHE MAN BEHIND CATERPILLARS LARGEST DISTRIBUTOR

  • G R E E T I N G S A L L ! I hope youre as excited for this months issue as I am! The story topics for August revolve around thought leadership, technology leaders as well as the best places to do business. In addition, well take a close, in-depth look at the man behind Caterpillars largest distributor, Hastings Deering CEO Dean Hehmet. Our thought leadership feature is one Im particularly delighted about, as we explore the creation, development and expansion of American surf-and-skate startup Jelly Skateboards, which will be making its way to Australia in the near future. Three years into the companys existence, Jelly Skateboards president and co-founder Sven Alwerud discussed his innovative bulletproof skateboards, the companys philanthropic work and how he intends to make an impact on the Australian market. Next Alexandra Tselios, the founder of one of Australias top opinion sites The Big Smoke, will discuss technological barriers for retail companies going digital. Tselios will look at reasons retailers are beginning to put funds into online strategies as the industry continues adapting to todays society. And finally, Business Review Australia reveals the top-10 international cities for Aussies to do business. This is a good read for executives contemplating business expansion or relocation, providing them the top places for them to consider. Can you guess which city takes the top spot? Enjoy the issue!

    ERIC [email protected]

    3

    E D I T O R S C O M M E N T

  • COMPANY PROFILES

    FEATURES

    36Top 10

    CONTENTS

    6 CEO PROFILEDean Mehmet: Constructing a legacy

    16 LeadershipJelly Skateboards: Reinventing the Australian skate industry

    26 TechnologyTechnology Barriers in Australia for Retailers Going Digital

    36 Top 10Most Lucrative Cities for Australian Business

    44

    78

    100

    116

    Hastings Deering

    Civmec

    ProbuildGlencore Technology

    4 A u g u s t 2 0 1 5

    COMPANY OF THE

    MONTH

    44 Hastings Deering

    MINING

    60 Australia-Africa

    Mining Industry Group

    [Association]

    68 Association of

    Mining and Exploration

    Companies Inc

    [Association]

    78 Glencore Technology

    CONSTRUCTION

    90 Tasmanian Major

  • Top 10

    Elekta APAC

    A.H. Beard180

    138

    5

    Projects Approval

    Agency [Association]

    100 Civmec

    116 Probuild

    Eastland Stage Five

    Redevelopment Project

    128 Kane Constructions

    Epworth Richmond

    Hospital Redevelopment

    Project

    HEALTHCARE

    138 Elekta APAC

    148 Princess Alexandra

    Hospital [Association]

    ENERGY

    160 South Taranaki

    District Council Water

    MANUFACTURING

    170 PPC Moulding

    Services

    180 A.H. Beard

    FOOD

    190 National Association

    of Sustainable

    Agriculture of Australia

    [Association]

    198 Charlesworth Nuts

  • 6 A u g u s t 2 0 1 5

    CEO PROFILE

    DEAN MEHMET CONSTRUCTING A LEGACY

    CEO PROFILE

  • 7CEO PROFILE

    DEAN MEHMET CONSTRUCTING A LEGACY

    W R ITTE N BY: J E N N I F E R W H ITE

  • 8 A u g u s t 2 0 1 5

    IM FIRST GENERATION, born of immigrant parents who came

    to Australia from Europe, explained

    Dean Mehmet, CEO of Hastings

    Deering.

    I grew up in a multi-cultural country

    that represents a variety of values

    and ethnic backgrounds. I feel very

    lucky to have experienced life in such

    a diverse culture: It has allowed me

    to understand that there are a lot of

    different people in this world, and that

    we can all make a difference once we

    accept these differences.

    In addition to altruism and

    kindness, diversity seems to be a

    theme for Mehmet, both personally

    and professionally: his career has

    consisted more of forging paths than

    merely following trails.

    Mehmets experience covers the

    full gamut of both functional and

    operational roles leading up to the

    more general management roles,

    he explained, which includes roles

    within engineering, sales, marketing,

    business development, and mergers

    and acquisitions.

    As of 2014, he was able to add

    another role to his impressive resume:

    after a mere two years as COO of

    Hastings Deering (the largest Cat

    dealer network in Australia), Mehmet

    was promoted to CEO.

    Q. What do you believe are the most important qualities of a leader? I believe in values-based leadership:

    our values drive our behaviour. They

    are what define us and how we make

    decisions and they drive people to

    take ownership and be accountable.

    CEO PROFILE

  • 9A good leader is someone who can

    live by their values and the values of

    the organization that they aspire to

    grow a culture in; someone whose

    behavior consistently matches those

    values.

    This is something we aspire

    toward at Hastings Deering by being

    consistent in our approach to all

    matters, whether with a customer, an

    employee or even a shareholder: Our

    core values are always our foundation.

    Q. What drives you to want to succeed? What is the origin of your ambition? My ultimate driver is making a

    difference, building on the successes

    of the past and helping to improve.

    I want to leave a legacy where this

    business and culture of this business

    is stronger than ever before.

  • 1 0 A u g u s t 2 0 1 5

    multiple towns and cities across four

    countries, and being a part of those

    communitiesbeing respected within

    those communitiesis very important.

    For me personally, success is the

    legacy of leaving something behind

    when I am no longer here; something

    that is sustainable and better than it

    was yesterday.

    Q. How do you remain inspired in your day-to-day activities? Knowing that our people work their

    Q. How do you measure success? Our customers often tell us what they

    like and what they dont like, so we

    measure [ourselves based on] their

    satisfactionwhich should always be

    improving.

    We also look to our shareholders to

    ensure we provide the right return, and

    our relationship with the communities

    we live and work in is also a good

    indicator. Hastings Deering has a large

    geographic footprint extending across

    CEO PROFILE

  • 1 1

    T R E N D S S H A P I N G M O B I L E C O M M E R C E I N C A N A D A

    hardest to give customers the best

    service in the marketplace inspires me.

    I get inspired by wandering

    around the business; by going to

    see customers; by experiencing the

    success stories in which we have

    helped improve lives because of the

    products and services weve provided.

    Im also inspired by good behavior

    that matches the values that we aspire

    to; seeing people act with absolute

    integrity, even if it doesnt always

    benefit the organization but because

    it is the right thing to do, inspires me

    every day.

    Externally, there are so many

    people out there who want to make a

    difference and do better; people who

    strive to create a better tomorrow.

    Seeing that really does inspire me to

    do more as well.

    Q. How do you inspire others? We communicate with our employees

    consistently to not only explain what

    we are doing but fundamently why

  • 1 2 A u g u s t 2 0 1 5

    CEO PROFILE

  • C E O P R O F I L E : D E A N M E H M E T

    1 3

    why we are doing what we are doing

    and how that fits in with our core

    values and the aspirations of our

    corporation and customers.

    Additionally, we dont just discuss

    the organization but also provide our

    people the broader picture - whats

    going on in the world and in the

    markets we are dealing with.

    One of our largest mining clients

    recently hosted a workshop at his

    site and afterwards told me that the

    most engaged people and the

    most difficult questions he received

    were from Hastings Deering. He

    commended us on our ability to

    educate our people about what is

    going on outside the four walls of just

    our company.

    Q. What traits do you look for when hiring new staff? The assessment process at Hastings

    Deering begins with an evaluation of

    core values and beliefsthere are a

    lot of psychometric tests one can do

    to easily ascertain those traits.

    We also look for a diversity of

    background and a diversity of

    thought. For us, diversity has many,

    many facets, and gender is clearly

    important as this has historically been

    a male-dominated environment, at

    least in Australia. Having a company

    that looks more like the world we live in

    is important and we as an organization

    are trying to address this.

    More importantly, there are a

    variety of different backgrounds

    and experiences that people have

    brought from different cultures and

    organizations: We look to bring

    that diversity of experience into the

    business to give us broader, more

    rounded and (hopefully!) better

    decision-making abilities.

    Q. What is your go-to question during interviews? Give me an example of a time when

    you were part of a team that made a

    difference.

    The answer isnt really important; I

    get people to talk through the part they

    played and how it made them feel,

    which links right back to the values

    piece. You can get a really good idea

    about a person when they explain a

    time they feel they made a difference.

    Q. What made you want to join the Hastings Deering team? Ive worked in the industry that

    Hastings Deering supports for many,

  • 1 4 A u g u s t 2 0 1 5

    CEO PROFILE

  • C E O P R O F I L E : D E A N M E H M E T

    1 5

    many years, and this organizations

    reputation in the marketplace for

    delivering best quality service from

    the best people and being an

    organization that acts with integrity

    and does not backout on its word

    really is second-to-none.

    When I finally joined the

    organization, I was also able to see the

    quality of the people: a company does

    not have a positive reputation based

    on quality and innovation without

    having some of the best people out

    there [on the team].

    We recently celebrated an

    employees 50th anniversary with the

    organization 50 years!

    Q. What is the most rewarding part of your current role? Watching people grow and being the

    best they can possibly, helping our

    customers do their jobs and improve

    productivity, and providing value to

    shareholders.

    Treat others as you want to be

    treated, Mehmet replied when asked

    to describe the most important

    qualities of a leader.

    A similar response was given

    when asked to reveal the secret

    behind Hastings Deerings continued

    success in a competitive and often

    tumultuous industry.

    And not surprisingly he remained

    consistent when providing a similar

    answer about the alignment of his

    personal morals with Hastings

    Deerings professional values.

    The consistency in these answers is

    quite refreshing and genuine: Mehmet

    leads by example, practices what he

    preaches and maintains his core values

    both inside and outside of the office.

    Seems like he was born to lead.

    Who is your role model? My father: He taught me honesty, humility and to have a bit of fun

    What are you currently reading? A book on big data titled Where the World is Going with Technology

    Describe your perfect day off Spending quality time with the people I love, talking about anything other than work

  • JELLY SKATEBOARDS

    REINVENTING THE AUSTRALIAN SKATE

    INDUSTRY

    LEADERSHIP

  • W R ITTE N BY: E R I C H A R D I N G & STE PH A N I E C . O C A N O

    JELLY SKATEBOARDS

    REINVENTING THE AUSTRALIAN SKATE

    INDUSTRYTHE AUSTRALIAN SKATEBOARDING INDUSTRY CONTINUES TO THRIVE ACROSS THE BOARDFROM DISTRIBUTORS TO

    MANUFACTURERS ALIKE. BUT HOW WILL THE ENTRANCE OF ONE INNOVATIVE START-UP SHAKE THE MARKET?

  • 1 8 A u g u s t 2 0 1 5

    THE SKATEBOARDING INDUSTRY is cyclical in nature, with innovation

    behind every curve. Like ripples in a

    pond, they seem to begin in California

    and reverbrate out into other markets.

    Since embracing skating in the

    early 60s, Australia has more or less

    mirrored U.S. styles and trends. Good

    weather, high-class facilities and a high

    standard of living have all contributed

    to a skate-friendly environment that has

    promoted a local industry with a lot of

    international attention.

    San Diego-based skate company

    Jelly Skateboards is pushing the

    boundaries of what is known in the

    skate industry. Integrating aspects

    from skating, snowboarding and

    surfing into one board, the Jelly

    Skateboard is innovating and

    challening the normand Australians

    can expect the product to hit the

    market soon.

    From bearings to bullets President and co-founder Sven

    Alwerud, 25, was skating across

    campus as a business major just

    10 short years ago. Today, he runs

    a start-up company that is valued

    at US$ 650,000 and is expected to

    continue to see massive growth.

    The idea behind Jelly Skateboards

    began like many other great

    innovations: boredom.

    When Alwerud and his friend

    (now co-founder) Cody Leuck were

    15-years-old, they called upon

    Alweruds father, Sven Sr., to help

    them build a skateboard.

    A robotics engineer and the founder

    of Inventek Engineering, Sven Sr.

    recommended the boys use two-use

    polycarbonatethe same material

    Jelly - Windansea

    LEADERSHIP

  • 1 9

    that is used to coat bank windows

    and the canopy of fighter jets to make

    them bulletproof. The result was an

    impassable, optically transparent, 100

    per cent recyclable skateboard.

    It just kind of happened

    organically, Alwerud recalled during

    a recent interview. We did everything

    else, so we thought, What else can we

    try? How about a clear board?

    After forgetting about the project

    and having it resurface years later

    when relocating, Alwerud reclaimed

    the board and began to use it as his

    mode of transportation during his

    college years. The rest, as they say, is

    history.

    Alwerud contacted Leuck, who was

    studying to become a manufacturing

    engineer, and the duo began

    production of the first set of Jelly

    Skateboards.

    Currently, the company sells 500-

    1,000 units within a three-month

    Jelly - Windansea

  • 2 0 A u g u s t 2 0 1 5

    S M A R T B U I L D I N G S C O M B I N E T E C H N O L O G Y W I T H H U M A N S

    such as Sun Diego and Blueline Surf

    and Paddle Co., as well as smaller

    international stores in New Zealand,

    Sweden, France, French Indie

    Islands, Puerto Rico and Saint Lucia.

    Alwerud is also in the process of

    talking to buyers from skating giants

    Quicksilver, Billabong and ONeill in

    Australia, where hes looking to hit the

    market this Christmas.

    Australia is definitely the next

    territory we want to hit, Alwerud said.

    For the last three years, weve really

    time span, but Alwerud is looking to

    increase that number to 4,000 units.

    With several other innovative

    additions such as BLOCK Risers

    that allow for a camera mount,

    light or storage space to be placed

    underneath the board, Jelly

    Skateboards is in a position to change

    the skate industry once again.

    International expansion Jelly Skateboards is already in some

    of the biggest retail outlets in the U.S.,

    Jelly Longboard Sven lifestyle

    LEADERSHIP

  • 2 1

    S M A R T B U I L D I N G S C O M B I N E T E C H N O L O G Y W I T H H U M A N S

    been hammering at the U.S. market

    and have made a lot of strides getting

    into retail stores, but we get online

    orders and emails from Australia every

    week. Weve noticed an uptick in sales

    in that region.

    While acknowledging international

    expansion certainly has its

    challengessuch as the high cost of

    shippingAlwerud quickly discovered

    one of the best ways to grow his brand

    was through attending trade shows.

    In fact, Jelly Skateboards presence

    at the world-famous watersports

    and beach lifestyle tradeshow Surf

    Expo was one of the main reasons

    the company initially appeared in

    international shops.

    You have your product out and

    there are thousands of people walking

    by it for three days, said Alwerud. All

    the big influencers are there.

    Alwerud said with Australia and the

    United States being in two different

    hemispheres and having opposite

    seasons, it keeps the surf-and-skate

    Jelly Longboard Sven lifestyle

  • Laguna

    LEADERSHIP

  • 2 3

    R E I N V E N T I N G T H E A U S T R A L I A N S K AT E I N D U S T R Y

    season relevant year-round at a

    consistent pace. He also praised

    Aussies for creating the surf-and-skate

    lifestyle, which has had a big influence

    on the U.S.

    Australians pretty much started

    the whole surf culture, Alwerud said.

    Billabong started [in Australia] and is

    the biggest surf-and-skate-lifestyle

    brand out there. Australians are very

    similar to Californians as far as the

    whole surf-and-skate culture, so we

    definitely see a large demographic

    there that is very similar to California.

    Partnering with Life Rolls On

    Jelly Skateboards provides a

    unique riding experience, as the clear,

    bulletproof polycarbonate enhances

    the technical aspects of skating

    increased stability, improved durability

    and functionality. Not only are the

    boards unique in their design, but

    BLOCK Risers are another innovation

    that adds value and intrigue to the

    product.

    Alwerud is the first licensee for

    BLOCK Risers, a revolutionary skate

    product that can be used on any and

    every skateboard. This adds an aspect

    of functionality to the skateboards,

    as consumers will be able to slide a

    GoBLOCK or StashBLOCK into the

    universal BettyBOX Riser underneath

    the board.

    Skateboards were just the start of

    the innovation, states the companys

    website. Weve reinvented the way

    your skateboard accommodates your

    lifestyle.

    The GoBLOCK mount can have a

    sports action camera easily attached

    so riders can film themselves, while

    the StashBLOCK provides riders

    storage space for money or keys

    underneath the board.

    In the future, Jelly Skateboards

    plans to create a light customers will

    be able to slide into the BettyBOX

    for use at night, as well as a lock to

    prevent theft.

    I think BLOCK Risers will be the

    next big thing because its a universal

    product that works on every board

    in the industry, said Alwerud. This

    block is ingenious and there are so

    many more things well come out with

    that slide into the BettyBOX. Whatever

    our customers want, were going to

    make. The possibilities are endless.

    But Jelly Skateboards is about more

    than its product and profits.

    Its Indiegogo campaign for the debut

    of BLOCK Risers is aligned with the

    foundation Life Rolls On. The non-profit

  • 2 4 M o n t h 2 0 1 4

    LEADERSHIP

  • R E I N V E N T I N G T H E A U S T R A L I A N S K AT E I N D U S T R Y

    2 5

    organisation was founded by Jessie

    Billauer who broke his neck during a

    surfing accident when he was 17.

    The organisations mission is

    providing a way to gather the

    community and have able-bodied

    people help out the disabled

    population. This is intended to

    allow people to see the inspiring

    moments that take place so people

    can appreciate things better in their

    daily lives.

    Over the years, Life Rolls On has

    educated over 100,000 people on spinal

    cord injuries and has been named an

    official charity of the U.S. Open.

    Alwerud heard of Billauers story

    years ago when he appeared on

    a feature surf film called Step

    Into Liquid. He later met a friend

    of Billauers, Ari Hoffman, who

    recommended Life Rolls On and is

    now the owner and COO for BLOCK

    Risers Innovation.

    It didnt take much convincing for

    Alwerud to join the cause and now

    50 per cent of Jelly Skateboards and

    BLOCK Riser profits are dedicated to

    Life Rolls On.

    When we started this Indiegogo

    campaign, we wanted to have a cause

    behind it because we felt if people

    are donating to our cause to grow our

    brand, we want to at least give back

    to a good cause, as well, Alwerud

    explained. Its one of the coolest

    organisations that Ive ever been a

    part of.

    Whats next for the company? Jelly Skateboards continues to

    innovate the skate industry and is

    ready to enter Australia. Alwerud is

    confident the product will appeal to

    the Australian market for a variety of

    reasons.

    Jelly Skateboards encompass

    everything about surfboards and

    snowboards, he said. The way the

    board flexes is the exact same flow

    you would see on a snowboard, while

    the way your body rides with the

    board feels just like surfing. Its unlike

    anything out there.

    I think Australians would love this

    board, because theyre very green in

    terms of the products that they buy

    and are very conscious of how its

    going to impact the environment, he

    added. Also, [the boards] are clear.

    No one has really seen a 100 per cent

    optical clear board before.

  • 2 6 A u g u s t 2 0 1 5

    As the industry continues to change, retailers are putting funds into online strategies Written by: Alexandra Tselios

    TECHNOLOGY BARRIERS IN AUSTRALIA FOR RETAILERS GOING DIGITAL

    TECHNOLOGY

  • As the industry continues to change, retailers are putting funds into online strategies Written by: Alexandra Tselios

    TECHNOLOGY BARRIERS IN AUSTRALIA FOR RETAILERS GOING DIGITAL

  • 2 8 A u g u s t 2 0 1 5

    WHEN YOU CONSIDER that the Australian Bureau of Statistics release

    statistics such as three out of four

    internet users shop online, if you are

    in the world of bricks and mortar retail

    you are likely to sit up and take notice.

    In fact, 2014 online spending in

    Australia accounted for $15.9 billion

    and was mostly dominated by people

    between the ages of 25-54. These

    statistics are causing the traditional

    retail industry to cultivate new ways

    of reaching buyers, but if you dont

    understand the digital landscape,

    it can be an overwhelming and

    expensive process of trial and error.

    The changing role of retail stores

    mean several retailers are looking to

    put money toward a digital strategy,

    in hope of attracting a portion of

    consumers who spent a majority of

    their money via online transactions.

    Add into the mix that mobile spending

    has become a critical component

    of digital buying, retailers are in a

    situation where it is no longer enough

    to know the ins and outs of their

    industry, but also what is happening

    in the digital arena as well.

    The reality is consumers are

    locating stores with their mobile

    phones, checking prices before

    purchasing and scanning QR codes

    in addition to checking in via social

    media. Consumers are savvier than

    ever with comparison sites making

    transparency the reason some

    retailers do better than others.

    Initially, the comparison concept

    was dominated in the travel,

    TECHNOLOGY

  • 2 9

    hospitality and finance space.

    But with inclusions of innovative

    tools such as Shopping Ninja from

    Invigor Groupa free plug-in for

    all Australians to find the best price

    for white goods or even alcohol

    retailers are required to start paying

    attention to their offering and ease

    of access for new customers. Savvy

    Australians are fast focusing on the best

    deal, for the least amount of money.

    I am not here to convince retailers

    to embrace digital. The facts speak

    for themselves and there will always

    be retailers who shun digital and still

    do well. But for those who require a

  • TECHNOLOGY

  • 3 1

    TA K E A S W I M I N T H E D ATA L A K E

    digital strategy it is worth taking into

    account the mistakes retailers have

    made prior and learning from them,

    while also embracing the tools that

    are available to small businesses.

    Lost cost opportunities to test tools

    include taking advantage of free 30

    day trials to decide if your business

    can actually benefit from their offering.

    An initial barrier, unless you are a

    major retailer or have spent some time

    cultivating a large online following,

    is to permeate the channels where

    your potential customers spend a

    lot of their time. With research telling

    us that the average young Australian

    checks their Facebook every 31

    seconds lets start there.

    Facebook Creating a Facebook page costs

    nothing, and is an important

    part of any companys online

    presence. A great way to test what

    customers will like is by embracing

    a hybrid approach of Facebook

    and Instagram. Twitter has proven

    to be less beneficial to Australian

    businesses and more about building

    personal brands, which is why

    it pays to focus on it if youre a

    journalist focused on nurturing your

    own individual following, but less so

    if you are trying to sell a product.

    One of the first impediments I see

    is that unless a business is prepared

    to spend $500+ a month boosting

    individual posts on their Facebook

    page; it is becoming increasingly hard

    to reach the people who already like

    your stuff let alone new customers

    who may convert into sales. So this

    needs to be part of your strategy but

    not your entire focus.

    The reason we initially created our

    marketplace, The Emporium, was for

    brands that were unable to fund large

    Facebook advertising campaigns

    or Google Adwords. We created a

    browsing experience for our readers,

    to discover and share exciting brands

    Creating a Facebook page costs nothing, and is an important part of any companys online presence.

    - Alexandra Tselios, founder of The Big Smoke

  • 3 2 A u g u s t 2 0 1 5

    behind the scenes of your business

    is very beneficial.

    At The Big Smoke, we are hardly

    going to do well to just screenshot

    an article and slap it on Instagram

    hoping people will visit the site and

    read our content. So our strategy

    then becomes focused more around

    a peek inside TBS where we post

    funny pictures, images of staff and

    the people who build the brand. That

    they are probably not going to hear

    of easily. The core values of this

    component of our business were

    about visibility and consistency for

    brands with smaller budgets.

    Instagram Similarly, Instagram is a great way

    to connect with potential consumers

    with the right use of hashtags, and

    using it as a way to show people the

    TECHNOLOGY

  • 3 3

    has resulted in a higher engagement

    and hopefully stronger brand equity.

    Retailers are in a unique position to

    tell their story to consumers in ways

    that were previously far too expensive

    to explore. Short videos shared on

    Instagram, to behind the scenes

    Facebook posts, allow consumers to

    connect to a retailer in a personal way.

    Google AdWords A barrier often faced by many retailers

    is the daunting task of understanding

    the analytics of what happens

    when they get involved in Google

    Adwords or programmatic advertising

    campaigns.

    2014 online spending in Australia accounted for $15.9 billion and was mostly dominated by people between the ages of 25-54.

    - Alexandra Tselios, founder of The Big Smoke

  • 3 4 A u g u s t 2 0 1 5

    resulting in a purchase.

    That is if their ad blockers havent

    hidden you already (or replaced

    your ad with a picture of a cat). I

    would suggest it pertinent to invest

    an amount of your digital strategy

    budget on understanding the various

    data analytics that are involved in

    supporting your companys growth

    and target areas.

    Too often, they will slap a lot of

    money into an ad exchange hoping

    to see quick sales conversions, only

    to find that consumer behaviour

    does not necessarily align with what

    such offerings provide in return.

    The reality is response rates occur

    during a period of time, with research

    suggesting that only 2.5 per cent of

    consumers actively click on an ad

    TECHNOLOGY

  • F E AT U R E A R T I C L E S H O R T E N E D H E A D L I N E

    3 5

    I have worked alongside a number

    of retailers completely overwhelmed

    with their progress of both trying to

    maintain a viable off-line business

    while taking advantage of the digital

    space that most Australians play in.

    I believe it is less daunting if retailers

    try to understand the habits of

    consumers, and how data can assist

    in positioning your company in the

    strongest possible way.

    Written by Alexandra Tselios, the

    Founder of The Big Smoke, one of

    Australias leading opinion sites.

    Alexandra has a diverse background

    in corporate, public and creative

    fields and is a regular commentator

    on radio across the country.

  • TOP 10 As Aussie executives contemplate business expansion and relocation, these are the top foreign cities to consider Most Lucrative Cities for Australian BusinessTOP 10

  • 3 73 7

    TOP 10Written by: Eric Harding

    As Aussie executives contemplate business expansion and relocation, these are the top foreign cities to consider

    Most Lucrative Cities for Australian Business

  • T O P 1 0 M O S T L U C R AT I V E C I T I E S F O R A U S T R A L I A N B U S I N E S STOP 10

    3 8 A u g u s t 2 0 1 5

    As Australia looks to keep pace with the worlds leaders, business expansion and relocation is an option top-level executives must consider. But the bigger question is where to move? A survey by the United States Boston Consulting Group (BCG) predicts the Asia-Pacific region will pass North America as the wealthiest region in the world by 2016, mostly due to fast growth and strong market performance. This is the first time in the surveys 15-year history that the Asia-Pacific region excluding Japanhas overtaken Europe in terms of wealth. Without even including Japan, the Asia-Pacific increased its wealth to $47.3 trillion in 2014, which is an increase of 29.4 per cent from the previous year. China and India led the way for the region, which is projected to provide half of the global wealth until 2019. North America continues to thrive at a consistent pace as well, however, as its still the largest and most developed wealth market

    in the world. Meanwhile, Europe is third on the list mostly due to the wealth of Western European nations, but the continents anticipated 4.3 per cent increase over the next four years wont keep pace with the Asia-Pacifics expected 9.7 per cent increase. So factoring in location, the rise of the Asia-Pacific market, the prosperity of North America and Australias strong bond with other regions around the world, here are the top 10 most lucrative cities for Australians to do business.

    10 Paris

    Home to the world headquarters of 29 Fortune Global 500 companies, Paris has been shifting gradually toward more high-tech

    Paris

  • T O P 1 0 M O S T L U C R AT I V E C I T I E S F O R A U S T R A L I A N B U S I N E S S

    3 9

    manufacturing, finance and IT services in recent years. Still, it is the fashion capital of the world, with high-end retail outlets lining the streets, and is quietly becoming a tech power. According to The Paris Tech Guide, early-stage investment in start-up companies in Paris was second to only London. Ranked as the sixth wealthiest country in the world by GDP, theres a lot to gain by starting or moving your business to Paris.

    09 Macau

    Recent studies reveal that in terms of Gross Domestic Product (GDP) Per Capita adjusted for spending

    power (Purchasing Power Parity)which shows how much health is generated based on the number of people living in a city and how it relates to the spending power of its currencyMacau is the wealthiest city in the world. Despite being rather small in size and population, Macau surpassed American city Las Vegas as the top destination for gamblers in terms of revenue, as it now generates seven times more from gambling.

    08 New York

    A global influential centre of finance, banking, world trade, new media, retail, art and tourism among others, New York is the worlds most economically powerful city and second-most wealthy city by GDP. Its most important economic sector is the U.S. financial industry, as it is the headquarters of Wall Street. Although several large businesses call New York home including Verizon, J.P. Morgan Chase & Co., MetLife and Pfizer, it also has a

    Paris

    Macau

  • TOP 10

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    T O P 1 0 M O S T L U C R AT I V E C I T I E S F O R A U S T R A L I A N B U S I N E S S

    growing number of financial start-up companies. One of New Yorks advantages is theres still plenty of room for growth in the future as the leader of the United States rebounding economy.

    07 Los Angeles

    Already one of the biggest trade partners within the Pacific Rim, Los Angeles is the largest manufacturing center in the

    Western United States and the centre of the countrys film and television industry. As the North American headquarters for the Australia Tourist Commission, L.A. is also the primary entry and departure point for the majority of Aussies traveling to the U.S. AusFILM, a partnership with the Australian Trade Commission, also promotes Australia as a production destination for U.S. film studios and producers. With its presence in international trade, entertainment, media, technology, medicine and research, L.A. is the ideal location for Aussies looking to either expand or relocate its business to the U.S

    06 Seoul

    New South Wales and Seoul have had a close relationship since 1991, but just this year, the two sides agreed on increasing collaboration in education, sharing economy, financial services and emergency management. With Los Angeles

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    T O P 1 0 M O S T L U C R AT I V E C I T I E S F O R A U S T R A L I A N B U S I N E S S

    NSW being the top performing Aussie economy, mostly due to Sydneys financial services and Information and Communication Technologies (ICT) sectors, there will be several business opportunities between the two due to the Korea-Australia Free Trade Agreement (KAFTA). Korea is also already Australias third-largest trading partner. In addition, ANZ Bank opened a branch in Seoul back in 1978, and today it offers a wide range of commercial banking services and products to support its international customers.

    05 London

    With a shared history and

    Commonwealth, its no surprise Australia has done a lot of business with London in the past and will continue to do so in the future. Due to its transport connections to Europe and Africa, London is often the first choice of Aussie companies to expand to, as 26 per cent of Australian projects in Europe are based in London. In addition, the UKs new entrepreneur visas make it easier than ever to move staff members to London, as they can also relocate on the UK Ancestry visa which allows them to work in the UK for five years with an option to become a permanent resident.

    04 Shanghai

    Chinas largest city and a burgeoning global financial hub, Shanghai is among the top cities Aussies should want to do business in. With its favourable port location and economic potential, Shanghai has become one of the worlds fastest-

    Seoul

  • TOP 10 T O P 1 0 M O S T L U C R AT I V E C I T I E S F O R A U S T R A L I A N B U S I N E S S

    4 2 A u g u s t 2 0 1 5

    developing cities over the last 20 years. Known as the commercial hub of China, the citys major industries revolve around its steel and chemical production. Shanghai has also added another level of appeal with several foreign embassies deciding to relocate to this once small town on the Chinese east coast.

    03 Tokyo

    With several mutual interests, such as having close ties with the rest of the Western world, Tokyo is already among Australias major economic partners and tops our list as the most lucrative city for Aussies to do business. Currently the largest city in the world, Tokyo is a hub for both economy and politics. As one of the most developed cities in the Asia-Pacific region, Tokyo already has a very profitable relationship with Australia in tourism, education and foreign trade. Recently, Japans largest airline All Nippon Airways (ANA) resumed flights from Tokyo

    to Sydney for the first time in 16 years, and that is only a glimpse of whats yet to come in the future.

    02 Hong KongWith a large Aussie population in the city and several substantial commercial interests, Hong Kong is already a major port city and global financial centre. Australias main interests in Hong Kong include banking, accounting, legal, engineering, information services and retail, as well as other general trading. Approximately 550 Aussie companies are based in Hong Kong, while another 1,000 Australian companies have subsidiaries there.

    Hong Kong

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    T O P 1 0 M O S T L U C R AT I V E C I T I E S F O R A U S T R A L I A N B U S I N E S S

    01 Singapore

    A dynamic, business-oriented city-state with a strong economy, Singapore is the major hub for multinational businesses that operate in Asia. Australia and Singapore have a close relationship in the aerospace, oil and gas, healthcare, construction,

    technology as well as food and beverage industries. Known as one of the worlds wealth management centres, Singapore gives Aussie investors access to several regional and global investment opportunities. Ranked as the best city to do business by both the Economist Intelligence Unit and the World Bank, Singapore also tops our list as the best foreign city for Australians to do business.

    Singapore

  • 4 5

    Hastings Deering

    An inside look at the largest Cat dealer

    network in AustraliaStrong supplier relationships and a belief in core

    values has allowed Hastings Deering to deliver high-quality products and outstanding customer

    service for over 80 yearsWritten by: Jennifer White Produced by: Glen White

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    COMPANY NAME

    Legend has it that the opportunity to launch one of Australias most impactful organizations occurred by chance: Harold Hastings Deering, a British-based fighter pilot during WWI, reportedly landed his plane in an AEC factory yard and refused to leave until the company had agreed to let Deering distribute their trucks and buses throughout Australia.

    Sounds more like a seized opportunity than an optimized occurrence.

    Our organization is here for a reason, and that is to make our customers better at what they do

    Dean Mehmet, CEO

    Dean Mehmet, CEO

  • S E C T O R

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    COMPANY NAME

    Hastings Deering is the largest Caterpillar dealer network in Australia

    Founded in 1932, the Hastings Deering Group has spent the last 80 years successfully navigating the mining and construction sectors by maintaining a similar sense of ambition and vision. Today, with nearly 5,000 employees spread across four countries, Hastings Deering is the largest Caterpillar dealer network in Australia, and one of the brands premier distributors across the globe.

    This one-stop-shop offers the highest quality equipment, parts and attachments as well

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    HASTINGS DEERING

    as support-based services that include maintenance, repair and technical training, to the mining and construction sectors.

    Hastings Deering also applies innovative, technology-enabled solutions to these offers so as to help customers improve productivity, safety and profit.

    Our organization is here for a reason, and that is to make our customers better at what they do, explained CEO Dean Mehmet, who joined Hastings Deering in 2012 with an impressive background that included senior roles at BlueScope Steel and Shell Australia.

    Industry challenges Mehmets intimate knowledge of the industry coupled with his passion for leading others has proven vital to his role as CEO of Hastings Deering, especially as he and the leadership team work to overcome the negative repercussions that have surfaced as a result of recent industry-based fluctuations.

    A large part of our business supports mining in Australia, and while weve experienced more than a decade of sustained growth within that industry, the recent global slowdown has been quite dramatic, Mehmet explained.

    Navigating this industry-wide

    Field Service regional footprint (this is from a recent commercial engines

    shoot with Santos)

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    HASTINGS DEERING

    decline has not been done without casualties: Hastings Deering has experienced two workforce reductions in just 18 months, and an estimated 12,000 jobs have been lost throughout Queensland overall.

    According to Mehmet, Hastings Deering relied on the companys core values to help throughout this time, remaining transparent and preserving integrity through honest and open communication with team members.

    We continue to explain what is going on to our staff whether we like it or not and what impact it has on our organization and the individuals we employ. There are no surprises.

    Rebuilding post-decline Mehmet and the leadership team at Hastings Deering know that the storm is not over but are

    Technology is becoming more and more advanced, and we feel that these ever-changing innovations require us to stay ahead of the pack and provide better training

    Dean Mehmet, CEO

  • Perth (WA) Ginbata / Roy Hill (WA) Port Hedland (WA) Kalgoorlie (WA) Karratha (WA) Newman (WA)Brisbane (QLD) Mackay (QLD) Blackwater (QLD) Moranbah (QLD) Singleton (NSW) Sydney (NSW)

    Providers of Choice for Light Commercial Vehicle Rental and Lease Solutions

    CORPORATE OFFICE18 Bellows Street, Welshpool WA 6106PO Box 612, Welshpool DC WA 6986T: +61 8 9333 4333 F: +61 8 9333 4334E: [email protected]

    Visit corefleet.com.auFreecall: 1800 636 544Corefleet, a sister company to Hastings Deering

    and part of the Sime Darby group of companies, is a leading national fleet services organisation. With a network of branches across Australia, Corefleet is recognised as a supplier of choice in the provision of light commercial vehicle rental and lease solutions.

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    w w w. h a s t i n g s d e e r i n g . c o m . a u 5 1

    stepping up as industry leaders to help prevent another dramatic downturn.

    After reductions, the most difficult thing about this [industry decline] has been trying to communicate with staff and customers that we need to do something different; the super cycle is over and the market is demanding change, Mehmet admitted. Weve spent a lot of time educating our people about the current state of the market and what this means for our business.

    The promotion of capital expenditure is just one example of the comprehensive approach

    taken by Hastings Deering. While the customer is always the priority, supporting the growth and sustainability of the industry overall is also important to Hastings Deering, which is why the leadership team places emphasis on such an approach.

    For new equipment, capex is very tight and many customers have been very cautious, but there will come a time when the old equipment will need to be retired and new equipment will need to be positioned in the marketplace, Mehmet said. Many of Hastings Deerings customers

    Perth (WA) Ginbata / Roy Hill (WA) Port Hedland (WA) Kalgoorlie (WA) Karratha (WA) Newman (WA)Brisbane (QLD) Mackay (QLD) Blackwater (QLD) Moranbah (QLD) Singleton (NSW) Sydney (NSW)

    Providers of Choice for Light Commercial Vehicle Rental and Lease Solutions

    CORPORATE OFFICE18 Bellows Street, Welshpool WA 6106PO Box 612, Welshpool DC WA 6986T: +61 8 9333 4333 F: +61 8 9333 4334E: [email protected]

    Visit corefleet.com.auFreecall: 1800 636 544Corefleet, a sister company to Hastings Deering

    and part of the Sime Darby group of companies, is a leading national fleet services organisation. With a network of branches across Australia, Corefleet is recognised as a supplier of choice in the provision of light commercial vehicle rental and lease solutions. SUPPLIER PROFILE

    COREFLEET (SIME DARBY FLEET SERVICES)Employees: 100 - 200Established: 1965Industry: Mining & Mining Services, Civil Construction/Infrastructure, Oil & GasServices: Light commercial vehicle rental and lease solutions, light commercial vehicle mechanical services, light commercial vehicle custom design for mining & industrial applicationsOngoing Projects: Goldfields gas pipeline expansion, Iron Ore mine in the Pilbara, Operating Coal Mine in the Bowen Basin, Road Infrastructure expansion in Sydney and surrounding regionManagement: Des Wilkinson , Managing Director Jason McDonnell , General Manager , Sales & Operations David Berryman, National Business Development ManagerWebsite: www. corefleet.com.au

  • PROBLEMS WITH POOR QUALITYSIGNS THAT WERE WASHED OUT IN 3 MONTHS!

    SOLUTIONS! OUR PRODUCT LIFESPAN HAS BEEN PROVEN TO LAST MORE THAN 3 YEARS!

    Hi-Vis Pin Stripe Kits (for chassis and bodies)

    Metal-Back Hi-Vis I.D.s (6 sizes in height)

    Flexible Hi-Vis I.D.s

    Day/Night Illumination I.D.s (front, rear and sides of dump trucks, water trucks, service trucks, dozers, graders, etc)

    Light Vehicle Specialist - Never replace an I.D. ever again, guaranteed!

    Roof Top Boxes for dozers and graders that last

    WE'RE THE LEADER IN INNOVATIVE MINE SIGN PRODUCTS THAT HAVE BEEN TESTED AND PROVEN:

    7/22-26 Allgas Street Slacks CreekQLD 4127 ABN: 42 120 655 987

    Phone: 07 3208 3440Fax: 07 3299 2297Email: [email protected] www.minesigns.com.au

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    have purchased equipment within the past five or six years, so the company remains focused on maximizing the productivity of those current machines.

    Regardless of how new the equipment is, there is still a requirement for customers to repair and maintain it, Mehmet continued, so our product support business continues to help our customers to get the best production from their business.

    At the same time, we have different options to help our customers get new equipment outside of the traditional manner. For example, weve implemented additional solutions for invoicing and funding in an effort to help our customers invest and, in turn, support the continued growth of the industry overall.

    Dean Mehmet, CEO

    PROBLEMS WITH POOR QUALITYSIGNS THAT WERE WASHED OUT IN 3 MONTHS!

    SOLUTIONS! OUR PRODUCT LIFESPAN HAS BEEN PROVEN TO LAST MORE THAN 3 YEARS!

    Hi-Vis Pin Stripe Kits (for chassis and bodies)

    Metal-Back Hi-Vis I.D.s (6 sizes in height)

    Flexible Hi-Vis I.D.s

    Day/Night Illumination I.D.s (front, rear and sides of dump trucks, water trucks, service trucks, dozers, graders, etc)

    Light Vehicle Specialist - Never replace an I.D. ever again, guaranteed!

    Roof Top Boxes for dozers and graders that last

    WE'RE THE LEADER IN INNOVATIVE MINE SIGN PRODUCTS THAT HAVE BEEN TESTED AND PROVEN:

    7/22-26 Allgas Street Slacks CreekQLD 4127 ABN: 42 120 655 987

    Phone: 07 3208 3440Fax: 07 3299 2297Email: [email protected] www.minesigns.com.au

    Mine signs have become the choice for Mine Signage throughout Australia, With its patented process and innovative solutions, including the day /night highly visible LED I.D solutions and the Robust self-adhesive labels which are the choice for the leading OEMs .Mine signs are very passionate about solutions that work in the mining environment which increase safety and production and are the best choice for lowering ongoing cost, as the whole of life cost are significantly REDUCED by using the products.. Guaranteed.

    Website: www.minesigns.com.au

    SUPPLIER PROFILEMINE SIGNS

  • [email protected] www.normeng.com.au

    For expert advice, quality earthmoving equipmentand outstanding after sales service,contact Norm Engineering today!

    MELBOURNEPh: 03 9775 1965Fax: 03 9770 80543/90 Colemans RoadCarrum Downs VIC 3201

    BRISBANEPh: 07 3376 3177

    Fax: 07 3376 320121 Spine Street

    Summer Park QLD 4074

    4-in-1 Buckets Loader Buckets Excavator Buckets Concrete Buckets Dozer Blades Swing Hoes Tilting Hitches Rock Grabs Grass Slashers

    4-in-1 Brooms Enclosed Brooms Open Broom Angle Broom Rippers & Hitches Pallet Forks Spreader Bars Spare Parts Service

    Hydraulic Rear Ripperand Loader Bucket

    Australian manufacturer of Earthmoving Attachments for Skid Steer Loaders, Backhoes, Tele Handlers and Excavators

    - Backed by 30 Years Experience

  • HASTINGS DEERING M I N I N G G L O B A L

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    The role of smart technology This ongoing desire to support customers was the primary catalyst behind the implementation of smart technology: It wasnt until the team asked, How do we use technology to help our customers improve? that the idea of connected equipment was given life.

    We have a lot of equipment that is monitored by a core team of people back in our reliability center, and we can give real-time advice to customers when there is an issue with a piece of equipment.

    For example, we had a customer with a large piece of equipment

    that was being monitored. We noticed a sensor going a bit haywire back in our reliability center, so our condition monitoring analyst phoned the customer to let him know that something was not right. If it hadnt been fixed, it very well could have resulted in a catastrophic failure that we later determined would have cost around $1 million in unscheduled and lost production, Mehmet revealed.

    A match made in (mining and construction) Heaven As the largest Caterpillar dealer network in Australia and one of the

  • NQCranes has been at the forefront of the Australian overhead crane industry for over 25 years. With 8 locations around Australia, our services include crane and hoist supply, design, manufacture, servicing and repairs.

    HIGH PERFORMANCE - HIGH VERSATILITY

    1300 761 822 [email protected]

    We use the latest technology to offer fast, accurate and high quality workmanship to minimise down time and increase productivity and efficiency for clients.

    Telephone: +61 7 4942 17771 Silverton Court, Paget Mackay QLD 4740

    Email: [email protected]: www.wernerengineering.com.au

    YOUR ONE STOP ENGINEERING WORKSHOP

    PTA BUILD UP METAL SPRAY

    PRECISION CNCMACHINING

    FABRICATION INCLUDING WELD BUILD UP WORKFITTING OVERHAULING OF COMPONENTS

    MILLINGBORING

  • HASTINGS DEERING M I N I N G G L O B A L

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    top distributors across the globe Hastings Deering is able to provide customers with the most up-to-date, cutting-edge advancements in the industry.

    While originally based on necessity Cat needed a local company to partner with when expanding into the Australian market the relationship between Hastings Deering and Caterpillar today is beneficial for everyone involved, especially the customer.

    We are two organizations that act as one for our customers, Mehmet said. We take the global strength of Cat and use it to provide our customers with the highest quality products and services. By applying our local skills and knowledge, we have created a comprehensive product/service offering that really is industry-leading.

    Quality products require quality people Mehmet bases the ongoing success of Hastings Deering on a number of things, including supplier relationships and technological advancements; however, he

    continues to reference the companys core values as the true foundation of the culture at Hastings Deering.

    [SIDEBAR] Hastings Deering: Core Values 1. No harm 2. Integrity 3. Transparency 4. Care

    Maintaining consistency and alignment across all branches is key to upholding the companys values, thus creating a positive and culture.

    By communicating the same key messages, we can get everyone to recognize Hastings Deering as one organization with one goal as one team, or oneHD [One Hastings Deering], Mehmet explained.

    Continued growth The leadership team at Hastings Deering also understands that the growth of organization can only be successful if those supporting the expansion are growing as well. From the Hastings Deering Institutes of Technology, which focuses on future industry leaders, to on-the-

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    HASTINGS DEERING

    job training courses and workshops for current staff, Hastings Deering believes in education.

    Weve always had a successful apprenticeship program with over 440 apprentices currently working

    Field Service our people and mining equipment

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    HASTINGS DEERING

    for Hastings Deering, and we train these students to become highly-qualified technicians.

    We also take time to train our employees. Technology is becoming more and more advanced, and we feel that these ever-changing innovations require us to stay ahead of the pack and provide better training, Mehmet said.

    A man who believes that all good leaders inspire others by being an example, Mehmet himself took additional steps to train for his new role: He joined Hastings Deering in 2012 as COO before stepping up to become CEO in 2014.

    My initial foray into the business as COO was done to provide me with the opportunity to understand how this business works operationally. To spend a couple of years focusing on the engine of the business before focusing on some of the more functional activities was important to me, he explained.

    Ensuring continued growth isnt just for individual members of the Hastings Deering team: The corporation as a whole is subject to review in the name of improvement.

    Weve modified and made improvements to our own business to better serve our customers needs, Mehmet revealed. Weve had to use lean methodologies to try to improve the deficiencies in our business, but doing so allows us to provide better quality service to customers. We look to ourselves to see what we can improve to benefit the customer from a quality and cost perspective.

    Company Information

    I N D U S T RY

    Mining, Construction

    H E A D Q U A RT E R S

    Kerry Road

    Archerfield Brisbane

    Queensland, Australia,

    4108

    F O U N D E D

    1932

    E M P L O Y E E S

    ~4,000

  • Australia Africa Mining Industry Group AAMIG establishes its credentialsWritten by: Liam Forman

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    AAMIG

    AAMIG establishes its credentials During the four years since being incorporated, the Australia-Africa Mining Industry Group (AAMIG) has established itself as the peak industry body supporting the Australian resources sector operating in the countries of Africa.

    AAMIG now has more than 100 members representing explorers, mineral and energy companies, and suppliers of goods and services. The organisation has carved out an important role for itself in three key areas: Providing a forum for members to network and share African operational experiences in responsible business practices, Advocating at an industry level on behalf of its members, and Assisting members to engage with Australian and African Governments as well as important institutions and other organisations.

    Australias Footprint in Africa Over the last decade and a half, the footprint of the Australian resources sector on the African continent has grown dramatically with now, more

    than [150] ASX-listed companies active on over [1,000] projects in [38] of the 54 countries of Africa. This increased activity has resulted in Australian companies discovering more than $700 billion worth of mineral and coal resources during the five-year period from 2008-13, accounting for more than one quarter of discoveries globally by ASX-listed resource companies.

    Non-Technical Risk Notwithstanding such technical success, for companies to be successful in Africa, in a manner that will be sustainable, they must deal effectively with a number of non-technical risk issues, some of which are Africa-specific. These issues include political and social risk, security and health issues, institutions that often lack capacity to function well, poverty and the adverse behaviour it encourages including bribery and corruption, the occasional unpredictable behaviour of host-country security forces, and many others.

    These issues often present as new and unfamiliar challenges to companies from Australia, the

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    AAMIG

    solutions for which are often found only through the school of hard knocks. In fact, some might say that unless one has been tested with something going horribly wrong, it may be hard to know how to position oneself to deal effectively with some of the more complex issues that can arise in Africa.

    AAMIG provides networking opportunities where members can combine their individual experiences and use this to help position the Australian industry as a whole, with a leveraged international competitive advantage. Social Licence to Operate

    AAMIG promotes the concept that developing and maintaining a Social Licence to Operate is one of the most effective ways to mitigate African risk, particularly political and social risk. It starts with the meaningful engagement of both the host Government and the communities in which one is working.

    An increasingly important aspect of developing a Social Licence to Operate is recognising that companies cannot help people permanently with never-ending hand-outs, or by doing for them, things that they could, should, and want to do for themselves.

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    COMPANY NAME

    Rather AAMIG helps members to move the social development approach away from a hand-out and the inevitable sense of dependency that results from that approach, and more towards a helping hand up, and a sense of ownership, empowerment and self-reliance for local communities.

    Many in the industry now understand that such an enlightened approach to corporate social responsibility (CSR) can be much more than a cost, a moral obligation or a charitable deed it can be a

    source of significant opportunity, innovation and competitive advantage.

    Furthermore, AAMIG believes that CSR that is supported by good economic fundamentals is likely to be much more sustainable than that which is driven by moral appeal, philanthropy, licence to operate, reputation or externally imposed box ticking imperatives.

    Industry Alignment with the Africa Mining Vision

    The Africa Mining Vision (2009), a collaborative effort by African

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    COMPANY NAME

    leaders envisages: transparent, equitable and

    optimal exploitation of mineral resources to underpin broad-based sustainable growth and socio-economic development.

    AAMIG promotes the view that all mining companies in Africa have an obligation to support this worthy aspiration, enabling the people in the local communities surrounding their operations, the opportunity to be engaged meaningfully and reach their full potential, no matter what that might be. In doing so, companies will find it is simply good for business. One of AAMIGs roles is to ensure that this happens.

    AAMIGs Guiding Documentation In order to provide greater depth of understanding of the operating concepts being promoted, AAMIG has selected a set of international Guiding Documentation, which is intended to cover the key issues of political and social risk, health risk, governance and human rights and security.

    AAMIG has also developed a Social Aspects Management

    Handbook and a Gap Analysis Toolkit that complement the guidance drawn from internationally recognised sources such as the World Bank, United Nations, OECD and ICMM.

    Collaboration with other organisations AAMIG assists members to have meaningful connections with organisations they would not normally be involved with. For example, a number of members of AAMIG are involved with USAID, Chatham House and Public Health England in the IDRAM Initiative, an emerging infectious diseases program, the aim of which is to better prepare a group of copper mining companies in the Katanga Copperbelt, Congo (DRC) to be able to respond more appropriately to emerging zoonotic diseases including in the worst possible cases, outbreaks of Marburg and Ebola.

    Collaboration with Governments An Associate Membership of AAMIG for African Governments has been established in order for members

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    AAMIG

    to meet with African Government delegations biannually to discuss issues of common concern affecting the industry. A key focus is helping to improve the host country understanding of the requirements for attracting direct foreign investment, including the stability of investment regimes, adherence to the rule of law, fiscal regulation and governance.

    AAMIG also encourages proactive engagement with the Australian Federal Government and Heads of Mission to African countries and supports the Australian Governments Economic Diplomacy policy. AAMIG provides the venue for members to be able to work with Australian Government departments and agencies (such as DFAT, ASIO, AG, AFP etc) with the aim of developing an Australian collaborative position for such initiatives.

    AAMIG has provided a number of submissions to the Australian Federal Government on major issues including the issue of the facilitation payment defence, Australias overseas diplomatic representation and the taxation of

    Australian expatriates deployed to African projects.

    AAMIG members are involved in actively supporting international initiatives that the Australian Government has signed up to, such as the Millenium Development Goals (MDGs), Extractive Industries Transparency Initiative (EITI) and the Voluntary Principles on Security and Human Rights (VPSHR).

    Creating Shared Value Notwithstanding the commonly expressed view that more can be done for communities, the resources industry alone cannot solve and pay for all of the complex challenges faced by African governments and their local communities. As an industry, AAMIG promotes the need to identify and focus on opportunities to create shared value; where socio-economic development has meaningful benefits for society, and is also valuable to business.

    AAMIG promotes the concept that creating shared value will ensure continued support by industry. Opportunities to do this are all around us if we look; for example; enhancing local agricultural

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    AAMIG

    production capacity, encouraging local small business enterprises supplying goods and services, micro-financing opportunities to generate new small business enterprises etc. Goods and services provided locally, rather than imported from another country are likely to result in significant economic benefit both to remote mining operations and the surrounding local communities.

    Such enlightened approaches to engaging at the local level create value and in turn make companies more attractive in financial and investment markets (because of reduced operational risk). They also protect value already created through successful exploration and development programs by generating a sense of ownership and empowerment in the local communities that will reduce social and security risk and enhance the ability to sustain the business activity.

    Final Comments AAMIGs efforts are directed towards building positive and productive relationships between business and governments, local communities and society in general, establishing a greater sense of collaboration resulting in a move away from treating business success and social welfare as a zero-sum gain.

    With business success comes the opportunity for significant socio-economic development. Poverty reduction needs to be aligned with regional economic growth in order to be successful. AAMIGs purpose is to help the resources industry to be engaged productively with all relevant stakeholders to ensure that this happens to the benefit of all.

    Company Information

    I N D U S T RY

    Mining

    H E A D Q U A RT E R S

    Suite 9, 1297 Hay St,

    West Perth 6005

    F O U N D E D

    1995

    K E Y P E O P L E

    Trish OReilly CEO

  • AMEC, Association of Mining and Exploration CompaniesThe Voice of the Australian Mining and Exploration Industry

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  • 7 0 A u g u s t 2 0 1 5

    COMPANY NAME

    Founded in 1981, AMEC is a national representative body with hundreds of members including producers, explorers and suppliers to the industry. AMEC has offices in Perth, Brisbane and Sydney, with membership and representation Australia wide.

    In order to grow the mining and exploration industry in Australia,

    AMEC continuously develops and implements effective policy and advocacy initiatives on behalf of its membership.

    AMEC is regarded as an extremely professional, credible and effective advocate for the industry by governments, stakeholders, and our growing membership base.

    Mine Site

  • S E C T O R

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    COMPANY NAME

    There have been a number of significant achievements on the back of AMECs extensive advocacy which provide financial and business benefits for members and the industry. These include: Introduction of the Exploration Development Incentive Repeal of the Carbon Tax and reinstatement of the full diesel fuel

    tax credit Repeal of the Minerals Resource Rent Tax Employee Share Schemes reformed Aboriginal Cultural Heritage legislation reforms in progress Red tape reduction across all States and Territories Exploration incentive schemes -

  • 7 2 A u g u s t 2 0 1 5

    co-funded drilling programs across Australia Streamlining of approvals processes at all levels of Government Iron ore royalty relief package in Western Australia Mining rehabilitation fund and Financial Assurance arrangements Wild Rivers Act repealed in Queensland Land access for Crown Lands in New South Wales ASIC Performance Reporting guidelines Deferred cost recovery for

    programme of works and mining proposals in Western Australia Maintained the status quo in the WA royalty system Advocating the abolition of stamp duty applied to exploration tenements

    To ensure members views are best represented in AMECs policy and advocacy initiatives, AMEC has formed standing committees across key policy areas. These committees allow members to become involved and directly influence AMECs direction and activities.

    The current standing committees

    Simon Bennison, CEO

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    AMEC

    and working groups supporting the work of the Council are: Aboriginal Affairs Committee Mining Legislation Committee Finance and Management Committee Environment and Water Committee Corporate Regulation and Taxation Committee Safety Committee Uranium Working Group Plus other working groups on an as required basis.

    AMEC is governed by an Executive Council elected from and by members. AMEC is an extremely lean and efficient organisation with seven permanent staff members with many years experience and a comprehensive understanding of the mining and exploration sector.

    This combined with knowledge and passion for the resources sector ensures AMEC members are provided with the best possible service and outcomes.

    Membership provides many benefits to producers, explorers and industry service providers. Members have the ability to develop

    and influence essential policy issues and potential solutions through governments at all levels across Australia. Membership also offers real time intelligence on public policy issues affecting or likely to affect members businesses.

    AMEC has partnered with Strathearn Insurance brokers to offer the Mineral Exploration Insurance Facility. AMEC members are entitled to a 20 percent discount on directors and officers insurance, representing a saving which in many cases meets the annual cost of membership.

    AMEC hosts a number of industry networking functions throughout the year which are exclusive and complimentary to members.

    AMEC also holds information forums and seminars on relevant industry issues such as: Occupational Health and Safety; Native Title and Cultural Heritage; ASIC and ASX Reserves and Resources Reporting; Tax and MRRT legislation; Environmental Reform, Planning and Approvals.

    Members can take advantage of discounted rates for these and

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    AMEC

    other events held during the year including the AMEC Convention, the AMEC Mining and the Environment Conference and the AMEC Golf Day.

    Members can also access exclusive discounts from companies with specific products and services to the mining and exploration industry. These include insurance, global mining intelligence, IT services, industry and first aid training courses and corporate travel.

    For more information about AMECs advocacy and policy initiatives and the benefits of AMEC Membership visit www.amec.org.au, email [email protected] or phone 1300 738 184.

    AMEC Convention As a not-for-profit organisation, AMEC organises the Convention for the benefit of its members and the industry.

    AMECs credibility enables it to bring together world class presenters, industry leading professionals, and speakers from all levels of government. The goal of the AMEC Convention is to provide a forum for addressing key industry issues, finding solutions to grow the industry, and provide industry networking opportunities.

    The event attracts a diverse range of mining companies, explorers, service providers, investors,

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    AMEC

    government and media. In 2015, there were over 500

    delegates and 44 exhibitors at the two day Convention.

    More information can be found online at: www.amecconvention.com.au

    International Delegations AMEC members are invited to participate in various international conferences with AMEC at discounted rates. AMEC assists companies to attract investment opportunities for their projects by leveraging off AMECs already established relationships, such as those in China and Singapore. This

    enables companies to interface with the international investment community and source alternate funding options.

    Investor Briefings AMEC facilitates investor briefing presentations throughout the year in Perth, Brisbane and Sydney. The AMEC Convention also attracts a large number of investors including high net worth investors, self-managed super fund managers, professional investors, analysts and brokers. AMEC members can present to this targeted audience and take up a booth at the AMEC Convention at discounted member rates.

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    AMEC

    AMEC Awards AMEC Prospector Award The prestigious AMEC Prospector

    Award for individual endeavour in the field of mineral exploration was first presented in 1993. It is awarded

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    AMEC

    to the explorer or team who made the most outstanding economic mineral deposit discovery within recent years. The award is not an annual prize, rather it is awarded on merit.

    Past recipients include Mark Creasy, Jundee gold discovery; Dr Mark Bennett, Thunderbox and Waterloo discoveries, and the Nova and Bollinger discoveries; Margaret Hawke, John Evans and Graeme Hutton, Discovery of the DeGrussa (Doolgunna) copper-gold deposit; Allan Kelly and Heath Hellewell, Wilber Lode and Andy Well Gold Project; Ziggy Lubieniecki, Kyle Prentice and Justin Osborne, Gruyere Gold Project.

    AMEC Environment Award The AMEC Environment Award reflects the increasing importance of managing environmental impacts of mineral mining and exploration projects. It is made to a company that goes above and beyond in their management of environmental impacts or is developing innovative methods to achieve better long term environmental outcomes.

    AMEC Media Awards The AMEC Media Awards were established in 1985 with the aim of recognising excellence in journalism that contributed to the understanding of the exploration and mining industry in Western Australia. The awards were widely acclaimed and well supported, and have become a permanent fixture in the AMEC events calendar.

    Company Information

    I N D U S T RY

    Mining

    H E A D Q U A RT E R S

    6 Ord St. West Perth, WA

    6005

    K E Y P E O P L E

    Simon Bennison, CEO Kimberley Innes, Marketing Contact

    P R O D U C T S /

    S E R V I C E S

    Mining-Exploration and

    Mining Companies

  • GlencoreEnhancing Processes in the Mining IndustryGlencore Technologys Chief Technology Officer Reinhardt Viljoen discusses the importance of collaboration in the mining industry and opens up about the importance of branding and marketing Written by: Robert Spence Produced by: Vince Kielty

  • GlencoreEnhancing Processes in the Mining IndustryGlencore Technologys Chief Technology Officer Reinhardt Viljoen discusses the importance of collaboration in the mining industry and opens up about the importance of branding and marketing Written by: Robert Spence Produced by: Vince Kielty

  • 8 0 A u g u s t 2 0 1 5

    GLENCORE

    As one of the largest commodity traders and mining companies in the world, Swiss-based Glencore has maintained a rich lineage of innovative technology through its existence in the mining sector. The company has leveraged its experience and knowledge from its own operational sites to develop and market new solutions to meet the mining industrys evolving demands.

    Their competitive advantage for the last 30 years has been Glencore Technology. Spawned from the merger with Xstrata, Glencore Technology continues to be a dominant player in marketing technologies for the metals and mineral processing industries.

    Industry experts Glencore Technology specializes in developing and marketing supportive technologies for the

    IsaKidd robotic CSM

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    GLENCORE

    mineral processing and metals smelting and refining industries.

    The company has developed proven technologies such as ISASMELT and IsaKidd, which are patented processes widely used in the smelting, electrowinning and copper refining industry today.

    Additional technologies include IsaMill, a fine and mainstream grinding technology, the Jameson Cell flotation technology and the Albion Process leaching technology.

    Weve initially developed specific copper processing technology, said Reinhardt Viljoen, Glencore Technologys Chief Technology Officer. However, were now also involved in the broader design of smelters and refineries and our technology is applicable to other base metals like zinc, lead, nickel, etc. Our technology has also delivered improved processing performance in the precious metal industry, with the gold and platinum industry specifically applying Glencore Technologys IsaMill and Albion Process Technology.

    In terms of supporting technologies for clients, Glencore

    Technology has designed and developed the ZipaTank. According to Viljoen, The ZipaTank is an innovative approach to slurry storage and leaching tanks that incorporates modular components and mechanical joins to provide all the benefits of a traditional welded tank, but with lower costs, reduced installation times and far greater flexibility.

    The tank is mechanically bolted. Anyone with a minimal amount of skill and supervision can bolt it together. Its scalability makes it very exciting for clients as it can accommodate most projects and even be reused for other projects.

    In addition, Glencore Technology has developed the HyperSparge, a proven and cost effective system for delivering air, oxygen or other process gases into tanks or vessels for leaching or oxidation processes.

    A lot of these technologies started off from issues we experienced in our copper and zinc operations, said Viljoen.

    The key ingredient For Glencore Technology, innovation

  • Your Partners for Mining

    ISAMILL Largest Agitator Bead Mill in the World

    The patented ISAMILL is a transformation in grinding technology based on high intensity stirred milling.

    The ISAMILL was developed for fi ne grained orebodies that needed a step change in

    processing e ciency to be economic. signifi cantly reduces the energy requirement and media and capital costs of fi ne grinding.

    Just as importantly, the processing advantages of inert grinding greatly improve metallurgical performance compared with conventional steel media.

    www.netzsch.com/gd

    NETZSCH-Feinmahltechnik GmbHSedanstrae 7095100 SelbGermany

    Tel.: +49 9287 797-0 Fax: +49 9287 797 149

    Your Partners for Mining

    50 years experience with horizontal & vertical agitated bead mills

    Anzeige_Mining_A4.indd 1 26.06.2015 08:00:34

  • GLENCORE M I N I N G

    w w w. g l e n c o re t e c h n o l o g y. c o m . a u 8 3

    starts with collaboration. Here in Australia, and all across the world,

    collaboration is a key ingredient to being innovative. We have a very supportive and collaborative group here at Glencore Technology and everyone brings something to the table, said Viljoen.

    Collaboration helps Glencore Technology continuously find new ways of identifying and developing technologies to improve processing in the mining industry as well maintaining a wide range of existing applications in the mining industry.

    Along with working internally with Glencore operations, Glencore Technology partners with other companies to collaborate in building innovative technologies that improve processing.

    Hypersparge

    Your Partners for Mining

    ISAMILL Largest Agitator Bead Mill in the World

    The patented ISAMILL is a transformation in grinding technology based on high intensity stirred milling.

    The ISAMILL was developed for fi ne grained orebodies that needed a step change in

    processing e ciency to be economic. signifi cantly reduces the energy requirement and media and capital costs of fi ne grinding.

    Just as importantly, the processing advantages of inert grinding greatly improve metallurgical performance compared with conventional steel media.

    www.netzsch.com/gd

    NETZSCH-Feinmahltechnik GmbHSedanstrae 7095100 SelbGermany

    Tel.: +49 9287 797-0 Fax: +49 9287 797 149

    Your Partners for Mining

    50 years experience with horizontal & vertical agitated bead mills

    Anzeige_Mining_A4.indd 1 26.06.2015 08:00:34

    Employees: 850 (approx. 3300 worldwide complete NETZSCH group)Established: 1873The Grinding & Dispersing Business Unit, one of three business units of the global NETZSCH Group, offers a comprehensive program for the many challenges in mechanical process engineering. Here the Business Unit is primarily involved in the areas of wet and dry grinding, mixing, dispersing, de-aeration and classifying. The laboratory- and production-scale machines, as well as complete production lines, are used in almost all areas of industry, such as the forward-looking nanotechnology, the production of ink, minerals or foods.The bundling of processing know-how, our extensive machine program, solutions for customer-specific problems and our global presence are unique and hence the strength of the business unit. Website: www.netzsch-grinding.com

    SUPPLIER PROFILENETZSCH

  • Specialists in design, fabrication, welding and installation of Carbon Steel, Stainless Steel & Specialty Alloy Pressure Equipment, including: Shop Pipe Spooling Pressure Vessels Pipe Supports and Structures Field Welding and Mechanical Installation Stainless Steel; Austenitic, Duplex and

    Super Duplex Alloys; Chromoly, Monel, Hastelloy

    and Titanium Carbon Steels; Standard, Low and

    High Temperature

    Phone: +61 7 3807 1119 | Fax: +61 7 3807 9722 | Email: [email protected]

    www.nrgpiping.com.au

  • GLENCORE M I N I N G

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    For example Netsch GmbH, Glencore Technologys partner in the development of the IsaMill Technology.

    Once we identify a need, we run a very lean operation. We know what were good at and we stick with it. We excel at commercializing technology and identifying needs. We work with the universities as well carrying out our own research and design to take those ideas to the next level in a very functional and commercial way, said Viljoen.

    We take great pride in developing processes that are operationally proven and that

    deliver value to our customers sustainably, such as our fine grinding processes that give mining operations the ability to liberate more of their valuable minerals.

    According to Viljoen, collaboration doesnt always create innovation; it has to be driven by the needs of the industry and operations.

    Were heavily driven by our internal Glencore operations to provide them with the expertise we have, and present potential opportunities commercially as we identify them. The mining industry is very conservative. Productivity is a key focus and you need to ensure

    Specialists in design, fabrication, welding and installation of Carbon Steel, Stainless Steel & Specialty Alloy Pressure Equipment, including: Shop Pipe Spooling Pressure Vessels Pipe Supports and Structures Field Welding and Mechanical Installation Stainless Steel; Austenitic, Duplex and

    Super Duplex Alloys; Chromoly, Monel, Hastelloy

    and Titanium Carbon Steels; Standard, Low and

    High Temperature

    Phone: +61 7 3807 1119 | Fax: +61 7 3807 9722 | Email: [email protected]

    www.nrgpiping.com.auNRG Piping Pty Ltd is a forward thinking leading company with an enviable reputation for quality and reliability in the design, fabrication, installation and maintenance from heavy specialty metals. With proven quality management systems that are certified to ISO9001:2008 and industry qualified management and personnel, NRG has over 25 years experience offering a range of engineering project services nationally and internationally specialising in Oil and Gas, Mining, Power, Water Treatment & Petrochemical industries.NRG offers project dedicated off site manufacturing facilities in conjunction with onsite installation services where our clients are guaranteed capacity and quality ensuring a safe, efficient, cost effective engineering service to your project delivering profits to your bottom line.

    Website: www.nrgpiping.com.au

    SUPPLIER PROFILE

  • Email: [email protected]

    Ph: +61 3 9544 7188 Fax: +61 3 9543 79279-23 Commercial Rd, Notting Hill, Vic 3168, Australia

    No 19 Jalan Bukit 5 Bandar Seri Alam, Malaysia

    Industries serviced: mining, brick, light rail, and paint.

    PU LINED, NI PLATED, RUBBER LINED, HARDOX & STAINLESS STEEL COMPONENTS FOR THE MINING INDUSTRY - WORLDWIDE PRODUCTION PLANT & EQUIPMENT ROBOT SYSTEMS TEST RIGS, MATERIALS HANDLING SYSTEMS COMPLETE ELECTRICAL CONTROL SYSTEMS

    We specialize in:

    J C Smale also provides on site services for retrofit, rework and upgrade to customers existing plant and equipment.

    J C Smale is a diversified applied technology company that offers special industrial production, materials handling and processing systems. All J C Smale special industrial plant and equipment is designed, built, installed and commissioned specifically to customer requirements.

    TurnkeyManufacturing

    Technologies

    Est. 1962

    DESIGN & MANUFACTURING ENGINEERS

    Skids, Test Rigs and Wear Parts for the Mining Industry

    Automated Systems and Equipment