brands as publishers - oliver's breakfast briefing
TRANSCRIPT
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BRANDS AS PUBLISHERSWELCOME
@OLIVER_Agency#BrandsAsPublishers
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THE CURRENT STATE OF CONTENT MARKETING
DWAIN THOMASHEAD OF DIGITAL STRATEGY
@dwainthomas
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THE CURRENT STATE OF CONTENT MARKETING
Content marketing has famously been described as "all the marketing that is
left" by Seth Godin
And with almost all businesses now investing in this area, how can you make sure your content not only
stands out from the crowd, but adds to your business strategy?
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TRENDS IN DIGITAL STRATEGY
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TRENDS IN CONTENTThe customer relationship is more complicated than ever.The idea of the customer, conversation, and community is changing.
Social media is evolving from an earned media process to a paid media strategy.
Owned media is the differentiator, but it seems to have the biggest cultural roadblocks.
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DEFINING GOALS
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TIPS AND TECHNIQUESTwisting but promising road ahead
Companies like Marriott are creating in-house content studios.
Blue-chip companies like GE are creating television series and long-form content as part of their brand strategies.Brands like Starbucks are partnering with well-heeled journalists to run content initiatives.
Credit-card companies like Capital One are acquiring user-experience and content-creation agencies to make digital customer-experience design an in-house competency.
Publishers like The New York Times, The Wall Street Journal, The Guardian, and Condé Nast have launched content-creation agencies to help other brands develop quality content.
Change is really happening. And simultaneously, the complexity of marketing is growing every day:
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INVESTMENT AND MUST HAVE’S
What’s clear is that unique, impactful, differentiating, content-driven experiences are becoming as important as product development itself.
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BRANDS AS PUBLISHERSCARINA JEPPESEN
CONTENT MARKETING MANAGER
@carina_claire
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EXAMPLES OF BRANDS WHO ARE PUBLISHERS
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IT DOESN’T NEED TO TAKE A CENTURY…
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JAMIE OLIVER DID IT IN JUST 2 YEARS.
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BRANDS AS PUBLISHERSLearn more here:
www.oliver.agency/brands-as-publishers
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Oliver Breakfast Briefing
The Post OfficePete MarkeyChief Marketing Officer
November 2015
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What is your perception of the Post Office?
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Does it conjure up images like this?
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So how big a job do we have?
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The Post Office by numbers
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We have huge scale and reach
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• 17-18m customers visit our branches every week
• 45m online visits per year
• 3m passport renewals per year
• 132 products we can sell… but our 4m ‘active’ customers have average product holding of 1.2
• 2nd most trusted UK brand
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Lots of customer touch points
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We’re in the middle of the biggest retail transformation in the UK
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Transforming our branches
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Changing perceptions through the lens of brand
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We have a customer brand promise to provide focus and direction
We tested a number of potential positionings using neuroscientific research (capturing memory encoding, attention, engagement, emotional intensity and approach/ withdrawal)
The findings:Post Office is a facilitator – it helps you get all those important things on your ‘To Do’ list sorted
CONSISTENCYCONVENIENCE
COMFORTCONFIDENCE
We help youget the important things
in life done
There’s nothing that beats the buzz of achieving the
important stuff in your life (your dream home, a new business, even a holiday!). And yet, accomplishing the
important stuff in life can be fraught with complexity,
which costs time, effort and stress
The Post Office is the home of the important stuff in life. We’re here
to help you sort it simply, quickly and easily
The Post Office. We help you get the
important things in life done
Simple but universallyrecognised truth
Brand Truth Customer promise
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Our brand pillars for producing great content
PurposefulTo create a sense of satisfaction - that we are helping you get your
important things done
UpliftingTo give you a smile – to make you like the brand
SurprisingTo make you take a second look – to make you reappraise the brand
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Our new content guidelines
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Putting the guidelines into action
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We’ve launched a new site inline with life stage needs
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Our new website highlights the depth and breadth of what we do
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We are creating richer content now to engage our customers more…
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We’re constantly listening
We have started using Lithium which is a customer service tool which allows us to see different streams of customer questions by product area, ensuring we can react speedily and appropriately to our customers.
A buzz monitoring tool which allows us to get realtime customer insight as well as social monitoring.
We use it to help plan campaigns, obtaining social insights, run activity reacting to the moment and measure the impact of a campaign post activity.
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Listening and adding value to the conversation…
Last Posting Dates Gift Wrapping Ideas
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We’re getting our message out first
Tweet drove 7000
website visits
1000+ shares
…tapping into culturally relevant conversations
…being first to market to break news of key changes affecting our customers
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…and also tapping into the nations love for dogs!
200+ dog photos
submitted in 24 hours
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Showing we care, by
proactively checking up on
customers
Being positively surprising at
the right moments
Having a 1-2-1 connection with customers in a way that cannot be achieved via traditional formats
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This is just the start…
- The Post Office is on a journey
- We have a fantastic opportunity as a trusted brand and multiple customer touch points to build a stronger relationship with our customers
- Our customer brand promise helps provide direction for business change and our go forward digital & data strategy
- Having a clear tone of voice and compelling and engaging content is key to our future success
- There is opportunity to do more…
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HOW NOT TO BE DIGITAL LANDFILL
Alex NaylorDirector, Marketing
communications, planning and development
Barclaycard
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sensis annual social media report 2015
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HAVE A PURPOSE
CONTRIBUTE TO CULTURE
INTEGRATE. INTEGRATE. INTEGRATE.
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THANK YOU
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BRANDS AS PUBLISHERSLearn more here:
www.oliver.agency/brands-as-publishers