brandon business review 2012

BRANDONBusiness Review2012

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410 9th StreetBrandon, MB R7A 6A2204-729-2132 or 1-866-729-2132econdev@brandon.cawww.economicdevelopmentbrandon.com

• Growing at a pace equal to the fastest growing large cities in Canada

• Lowest utility and labour costs for manufacturing in Canada

• Ranked in the Top 10 for real estate investment in Western Canada

• Brandon is bucking the national trend…. our population is gettingyounger

• Active and engaged business Community - Home to the oldest andgreatest proportionately represented Chamber of Commerce inCanada

• Multi modal transportation networks leverage proximity to the geographical centre of North America

• A maximum in city commute of 12 minutes frees up time to growyour business, spend with family and friends, time for recreation, time for professional development

• Consistently ranked in the Top 10 Best Places to Live in Canada

• Ranked #7 in Best Places to Raise a Family in Canada

• Among the lowest cost of living in Canada

Are You Spreading The Word?

3••• Brandon Business Review ••• 2012

is published byDEL Communications Inc.Suite 300, 6 Roslyn RoadWinnipeg, Manitoba, Canada R3L 0G5www.delcommunications.com

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Business Review

Brandon In THISIssueMessages & Regular ReportsPresident’s Message – Nate Andrews ............................................................. 4

General Manager’s Message – Carolynn Cancade ...................................... 5

Mayor’s Message – Shari Decter Hirst ........................................................... 6

Benefits of Chamber Membership ................................................................ 47

FeaTureSGrowing Stronger Together.............................................................................. 7

Making Your Membership Work for You .................................................... 10

Hand Me Down ................................................................................................. 12

Smooth Operator Business Person of the Year – Borden Hadley ........................................ 16

Kissing the Sky Business Excellence Award – B.O.B. Headquarters Inc. ...................... 18

Bringing Water to Life Business Excellence Award – D&B Sprinklers ....................................... 20

Cooking Up Success Outstanding Entrepreneur of the Year – Derek Woychyshyn ............ 22

Victory on the Horizon.................................................................................... 24

Strong and Safe .................................................................................................. 26

Working for You ................................................................................................ 28

Great Communities Don’t Just Happen, We Build Them ........................ 32

Built It Up ........................................................................................................... 36

Building Our Future ......................................................................................... 38

Homework That Makes a Difference ............................................................ 40

Be a Part of the Discovery ............................................................................... 42

Making a Great Discovery .............................................................................. 44

Partnerships That Work .................................................................................. 48

••• Brandon Business Review ••• 20124

As president of the Brandon Chamber of Commerce it is my

pleasure to introduce you to this year’s edition of the Brandon

Business Review. This magazine does a tremendous job of

showcasing the Chambers’ greatest strength, its members. The

Brandon business community has a lot to be proud of. The old

saying, “slow and steady wins the race” is somewhat synonymous

with our city. We haven’t taken the world by storm, but we

continue to power ahead and grow at a steady pace. Brandon

has recently been rated the number one city in Canada for cities

our size (50-100k). That is a great brand, and we should be selling

that. Our size, location, and quality of life continue to make this a

great place to do business and our opportunities are expanding

daily.

What a change a year can make. Just over a year ago we battled

a never before seen flood and a year later we thought it all must

have been a bad dream. It’s an exciting time to be in business

here, however, we have to make the most of our current fortunes.

We know Mother Nature and the economy can both give us a

dose of reality, but that time isn’t now, so let’s keep our foot on

the gas. The farmers like to say, “better make hay when the sun

shines.”

We have seen growth in many sectors, even through a global

downturn, and with the misfortune of the widespread U.S.

drought, portions of our agricultural sector are positioned to

capitalize. We are seeing many reports of bumper crops, and that

should lend itself to spin offs for our entire area. Our business

community is also finding opportunity in the oil patch.

Consultants, contractors, manufacturers, and the trucking

industry are just some examples of segments finding ways

to prosper in our small slice of black gold. Again, this growth

is somewhat controlled as we are not in the epicentre of the

Bakken. We are not seeing the infrastructural and social issue

severity as in places like Williston, ND, but we already know we do

have challenges in keeping up with housing and attracting and

retaining labour. Drilling is increasing annually, and depending

on the price of oil, we should see an active oil and gas sector for

years to come.

We have to be conscious though as one man’s fortune is

another man’s misfortune. Although farmers taking off crops are

looking to prosper, we have the reverse effect on our hog and

beef producers. These folks are feeling the crunch for a variety of

reasons, but most recently the price of feed. Maple Leaf has been

a tremendous story for Brandon, but we need to be aware that

the local producers supplying them are under pressure to keep

their business’s sustainable. Some of this revolves around feed

prices, but there are issues at the government level as well. These

producers must remain strong and viable in order to make things

tick over at the Maple Leaf plant and we have to be conscious of

that long term.

Generally, the feel is good right now in our area and we should

be energized by that. We need to continue to innovate and look

for new efficiencies in our businesses. We must attract and retain

our workforce and we must continue to lobby our provincial

government to make this province more business friendly. We

need to think bold and make Brandon (and area) what we want

it to be. We can only imagine the potential we would find if we

can succeed with obtaining regular air service to our fine city.

Our opportunities are plentiful, but air service could be a game

changer for us and we need to prepare to support that if and

when it comes. Our small businesses are, and continue to be, the

backbone of this community. We need to continue and plan to

succeed our businesses to the next generation and continue to

groom the youth that will be the future leaders in our community.

In closing, please take the time to read about some of the great

successes within our membership and keep spreading the word

that Brandon is a great place to do business. Our staff and new

board are excited to carry the torch this year and will continue to

work and lobby on behalf of our members.

I look forward to a great year ahead and hope the year is full of

prosperity and good fortune for you and your colleagues. •••

Greetings from the Brandon Chamber of Commerce PresidentNATE ANDREWS

52012 ••• Brandon Business Review •••

Welcome to the fifth edition of the Brandon Business Review,

which is once again packed full of interesting articles and

profiles of successful local businesses. The Brandon Chamber of

Commerce’s greatest strength is our membership and we take

tremendous pride in this publication as it showcases just that –

our members.

Our membership represents a broad business community.

As in previous issues, we have featured some great local

entrepreneurs who are recent recipients of our Chamber Awards.

I applaud our selection committee on doing an outstanding

job of picking from a cross section of nominees, for not only

do our featured recipients demonstrate examples of business

success and leadership, they show success comes in all forms,

shapes, and sizes. After reading these business showcases you

will understand why the Chamber is so proud of our city and its

entrepreneurs.

Small business is often touted as the foundation of our

economy. In fact, according to Industry Canada, 98 per cent

of businesses in Canada are small business (with less than 100

employees). In this issue, we will look at the importance of small

business in our community and how the Chamber can support

and help small businesses grow.

you will also find stories on Brandon’s construction boom. Our

city has recently seen a number of significant building projects,

from the new yMCA development and Brandon University

health Living Centre, which are still under construction, to the

new police station, just recently completed. you will learn more

about how contributions of local entrepreneurs have played a

hand in some of these projects.

As we approach our 130th year of advocating on behalf of

Brandon business, the Brandon Chamber of Commerce has much

to celebrate. With a strong and dedicated board, hardworking,

and knowledgeable staff and a vibrant and active membership,

we are poised to continue our legacy of working on behalf of

business.

Our mission is to serve as a business and community advocate.

If you take one theme from this publication it should be that

Brandon is a fantastic place to live, work, play, and do business.

Please contact us to learn more about the tools the Brandon

Chamber of Commerce can give your business to prosper and

grow. •••

Greetings from the Brandon Chamber of Commerce General Manager

CAROLyNN CANCADE

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Arborg 204-376-5600 Crystal City 204-873-2480 Killarney 204-523-4414 Neepawa 204-476-2364 Roblin 204-937-2134 St. Rose Du Lac 204-447-2739 Winnipeg Brandon 204-728-2244 Hartney 204-858-2000 Moosomin 306-435-3610 Portage 204-857-8711 Shoal Lake 204-759-2126 Swan Lake 204-734-9361 204-253-2900


Growth is always a two-edged sword. Boom towns that have

been caught off-guard struggle to meet their residents’ current

needs for housing, business needs for infrastructure, and are often

overwhelmed by social challenges. Some communities are better

able to respond to those pressures by making a concerted effort to

manage growth.

Brandon is working to get ahead of the curve and lead growth.

Without leadership, our city’s growth will occur independently of

our community vision and result in neighbourhoods, industrial

corridors, transportation grids, and quality of life that are

inconsistent and incompatible.

To gather information, we are researching other communities to

learn from their successes (and what they’d do differently if they

had the chance). Our growth rate is on par with the boom towns in

Alberta and Saskatchewan, and their experiences provide a great

starting point for the development of Brandon-centric strategies

and programs.

A foundational document for our planning is the Brandon and

Area Development Plan because land use decisions have long-

term impacts. Brandon’s Development Plan is future-oriented and

connected to our Road Map for Growth strategic vision. for the

first time, the Development Plan includes a Growth Management

Strategy that has very specific triggers for annexation and a

format for revenue sharing with our neighbouring municipalities.

It sets out objectives for density, provides for a broad scope of

housing opportunities, and lays the land use framework for livable

communities that create a sense of place.

The Development Plan’s Growth Management Strategy

has implications for infrastructure development and financial

requirements for upgrading and extending these services. We

know in Brandon that there is an imbalance in how growth has

been financed because of the escalating gap in our growth

dividend; between the level of services provided to a residential

development and the level of revenue from increased property

taxes and development fees generated by that development.

Information from other communities has shown non-residential

development results in a net benefit to the city from a financial

perspective, and is therefore a balancing factor in supporting

growth. Brandon has had limited non-residential development

until recently, and this will be a key priority going forward.

Information from this fiscal impact analysis will ensure that

Brandon becomes more financially sustainable, ensures that

new growth pays a socially equitable share of the life-cycle costs

(creation, operating, maintenance and recapitalization) associated

with providing city services and amenities to that growth, improves

our decision making abilities, and provides options around the

sequencing of public improvements.

Not content to be merely a bigger version of who we are now,

we are also aggressively and proactively growing our economy

as well. Working in partnership with the private sector, the city is

responsible for creating an entrepreneurial climate within which

business thrives, with providing the hard infrastructure to support

business expansion, to work with public institutions to meet labour

market needs, and to be looking for those transformative economic

development opportunities that build a city.

The City of Brandon is relentless in pursuing sustainable ways to

reduce costs and increase revenues; we are proud of our diversity

as a community and see it as a strength, and we are accomplishing

all of this because we have a plan, because we are a team, and

because we are stronger through our partnerships with you, with

the Brandon Chamber of Commerce, and with the community.

It is because we are working collaboratively towards common

goals that ensure Brandon is livable, prosperous, and prepared for

the future. •••

A Message from MAyOR ShARI DECTER hIRST

PrePared For THe FuTure


At the very heart of North America lies Brandon, Manitoba, a

city that has built its reputation on providing the atmosphere

in which business can succeed. The city’s overall business cost

competitiveness is consistently ranked in the top 10 of over 40

Canadian cities, and most recently, Brandon was ranked Canada’s

sixth best city to live in. A talented, well-educated, and productive

labour force, low utility costs, and lower than average start-up costs

contribute to the cost advantages of operating a manufacturing

plant in Brandon.

In 2012, Standard and Poor’s affirmed Brandon’s robust

economy and the belief that the city’s economic performance will

remain healthy when issuing its recent credit and senior unsecured

debt rating for the City of Brandon of AA-. The growing value and

volume of building permits and residential construction and sales,

low vacancy rate in rental accommodations, and consistent growth

in job creation attest to the fact that Brandon’s commitment to

developing a supportive business environment is not mere words,

but rather a day-to-day practice.

Brandon’s overall success is attributed to our culture of

cultivating meaningful partnerships. By remaining focused on

the common goal we consistently make great things happen. The

city’s recent efforts to convince WestJet that Brandon should be

one their new regional airline destinations is an excellent example

of how the region collectively is so much stronger than any one

individual community ever could be. The preparation for the June

28th presentation to WestJet provided an opportunity to really

dig in and appreciate the diverse economic base and the amazing

folks that call this area home. By drawing on the collective passion,

skills, and knowledge of our many partners, Brandon was able

to present not only a solid business case for regional air service,

but also convey the Westman culture that sets us apart. We look

forward to continued discussions with WestJet and the day in

which they are flying regularly to and from Brandon.

During the 2011 census Brandon recorded 11 per cent growth

- a pace that is equal to the fastest growing cities in Canada. All

indicators are that this rate of growth will continue. Brandon

is bucking the Canadian trend relative to an aging population.

Brandon’s median population age decreased by 1.4 years to 35.6

years in the 2011 census. This compares to the national median age

of 40.6 years and the provincial median age of 38.4 years. The area

GrowInG STronGer ToGeTHerAs one of Canada’s top 10 cities to live in, Brandon offers something for everyone.

By Sandy Trudel, Director of Economic Development, City of Brandon


Glen Newton,

Website: www.newtonengineering.ca

P.Eng. Senior Engineer

of largest population growth was in the 25-39 years demographic

(increased by 2,190). There was also notable growth in the 0-9

years demographic (increased by 1,215). Since the 2006 census,

the percentage of seniors has decreased and the percentage of

children has increased. More detailed information on the Brandon

population can be found in the accompanying community

profile or online at www.economicdevelopmentbrandon.com.

The growth confirmed through the 2011 census is echoed in

strong construction activity. MLS sales and housing prices continue

to climb, rental vacancy rates are virtually non-existent, less than

one per cent for the past seven years, and the number of new

dwelling units added annually though impressive, has not been

able to keep pace with demand. Residential construction continues

to be very strong, with close to 3,200 new units constructed in

the last decade. Of these newly constructed units, approximately

half were multiple family units. Despite strong residential growth,

Brandon continues to exhibit signs of a community in which the

housing demand continues to exceed supply.

from its earliest inception, Brandon was, and today, remains

the service centre for southwest Manitoba’s 180,000 plus

residents and an important contributor to the Manitoba

economy. Brandon’s diverse economic base has enabled the

city to carve out a long standing reputation as a place that

offers both a stable economy and opportunity for businesses to

compete profitably in the global marketplace.

When considering all types and sizes of business, Brandon

is home to approximately 2,000 businesses, of which roughly

350 directly serve the agricultural market place. Brandon’s ties

to the agricultural sector are strengthened by the presence

of an Agriculture Canada Research Station which is also home

to the Agri-Environment Centre. These two centres bring

integrated expertise and innovative environmental solutions

to the agriculture and agri-food sector. While the agriculture

community has a strong impact on many businesses Brandon’s

manufacturing, products and services are diversified sufficiently

to allow the economy to remain stable despite peaks and valleys

in the farm economy.

Since the discovery of oil in Manitoba in 1951, southwestern

Manitoba has forged out a reputation as a player within

the oil sector, with the lion’s share of production situated in

southwest Manitoba. Industry experts indicate that the area


has a 10 to 20-year drill program capable of sustaining current

drill rates, translating into between 30 to 40 years of production/

maintenance work. Growing in leaps and bounds in recent years,

the industry experienced a record high production level in 2011,

with a yield of 11.94 million barrels. Brandon is centrally located to

Manitoba’s oil activity and as a result continues to benefit from the

increased oil activity.

Southwest Manitoba’s oil sector is considered an extremely

stable sector that sets itself apart from other areas where the oil

industry experiences significant bust and booms. In the range of

80 per cent of the oil and gas rights in the area are privately owned

(freehold). An estimated $93 million in gross royalties (before

taxes) was paid out to freehold owners in 2010. These royalties

continue to fuel opportunity in Westman.

Canadian forces Base/Area Support Unit Shilo has been the site

of military activity in the region since 1910 and a very important

and stable contributor to the local economy. The base expends

approximately $63 million in salaries and $14.5 million in local

operational dollars annually. CfB Shilo also provides training

facilities for a number of other organizations including the Royal

Canadian Mounted Police and Manitoba Corrections. In addition

to the many Canadian soldiers who train at CfB Shilo, troops from

several foreign countries, including Germany, france, Denmark

and the United States, have trained at the base.

yet another dimension of the local economy is the hosting of

regional, national, and international events. Brandon has a well-

earned reputation as “host to the world.” Time and time again,

the city has demonstrated its ability to proactively acquire and

successfully host international and national events that at first

blush are considered better suited for large centres. Events

that maximize the amount of economic return for the area are

proactively and consistently pursued.

A growing economy, coupled with a national labour shortage

and a highly successful Provincial Immigration Program has

resulted in notable immigration growth in recent years. historically

Brandon has experienced minimal immigration. Between 1995

and 2003, an average of 66 immigrants made Brandon their home

annually. In 2004 the historical average doubled and has continued

to climb upward. The majority of immigrant growth since 2006 has

been in three language groups, Spanish, Mandarin, and Ukrainian/

Russian.

Maintaining Canadian top 10 rankings for lifestyle, low

municipal taxes, and affordable labour costs combined with

the lowest electricity rates in North America, an extensive

transportation network and supportive community leadership,

Brandon offers a dynamic environment to grow your business.

When you combine Brandon’s attractive business environment

with a balanced lifestyle, profit and personal reward are the natural

result. In today’s busy world, time is a precious commodity. Thanks

to Brandon’s maximum in city commute of 12 minutes, business

owners spend little time in traffic which allows them the freedom

to choose how they spend their time. Time to grow their business,

time to spend with family and friends, time for recreation, time for

education, the choice is theirs. •••


Like most things in life, you get out what you put in. As a small or

home-based business, a chamber of commerce membership can

be particularly valuable—especially if there is equal commitment

from both parties to make it work. As one online business owner

shares, not actively pursuing your membership is a bit like joining a

health club and wondering why you didn’t lose weight; there needs

to be a strategy in place so this marketing tool can work for you.

Brandon Chamber of Commerce General Manager, Carolynn

Cancade offers the following tips to help business owners get the

most out of their membership.

Become a memBer

The first and most logical step is to join. As Cancade explains,

small business is the backbone of the community, and the back-

bone of the Chamber of Commerce. Over 93 per cent of the Bran-

don Chamber of Commerce member businesses are considered

small, with less than 100 employees. In fact, 73 per cent of the

members have 10 employees or less. According to Cancade, what

attracts these business owners to the Chamber is the advocacy of-

fered by the organization.

“The Chamber is the voice of business. We speak out on behalf

of our members on a variety of issues. Together our voice is stron-

ger than one business could be alone,” says the GM. “By becoming a

Chamber member, you join a community of support that will help

you develop and grow your business.”

A business’ bottom line can be aided through the many partner-

ships and discount plans (such as Chamber Group Insurance or TD

merchant services) offered by the Brandon Chamber of Commerce.

As well, being involved in the organization raises a company’s pro-

file in the business community.

“We offer a variety of opportunities to promote a member’s busi-

ness through sponsorship of our events to economical marketing

opportunities that can send a business’ message out to more than

800 business owners and their employees,” shares Cancade.

aTTend ProFeSSIonal develoPmenT evenTS

The Brandon Chamber of Commerce is a community of business

minded individuals that use their collective voice for business is-

sues. Many opportunities for professional development are offered,

including informative guest speakers, workshops and forums, and

volunteer placements. In addition, there is a world of resources and

support for small business.

“Small business owners do not always have the time and money

to develop professional development opportunities for themselves

or their staff,” says Cancade. “We host a business information series

with workshops on a variety of issues identified by members such

as social media or effective communication. These workshops are

typically small, interactive, and are often free.”

makInG Your memBerSHIP work For You As a small business owner, what can theBrandon Chamber of Commerce do for you.

By Jill Schettler

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BuIld Your neTwork

A key element in business is making connections and build-

ing relationships, shares Cancade. Networking is a great way to

let others know about your business and learn more about other

businesses, and that can lead to partnerships that can be mutually

beneficial. Cancade recommends the Business After 5’s networking

events for attendees, as well as Chamber luncheon booths, an easy

and economical way to showcase a business to over 200 people.

“Without a doubt, the most common reason for joining a cham-

ber is the networking opportunities,” says Cancade. “Networking is

a key element in building a business, and with over 30-plus events

per year, we offer a wide variety of networking opportunities to

grow relationships with potential customers, suppliers, partners or

mentors.”

FInd a menTor

A business mentor can be a valuable source of advice and feed-

back, shares the Chamber GM. Moreover, a good mentor doesn’t

just encourage you, but will also tell you the blunt truth when you

are moving in the wrong direction. As a Chamber member, you are

able to network with fellow business owners, thus making your

search for a mentor less taxing. Some pointers: choose someone

who is a good role model, a good listener, and someone who ex-

hibits strengths that you lack.

GeT Involved In Your communITY

The Brandon Chamber of Commerce is plugged in to the local

community, and for good reason. volunteering is a great way to fol-

low the Chamber’s lead.

“finding time to volunteer and become involved in your com-

munity can be a difficult undertaking, especially for small business

owners who devote so much of their time in growing their busi-

ness,” says Cancade. “however, donating your time whether it be

with a local charity, a special event or even the Chamber, will not

only help your community, but it can give you a better understand-

ing of your community, help you develop your leadership skills to

become a better business person and it provides great exposure to

your personal and business brand.” •••

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The majority of small business owners be-

lieve that their family will be running the

company in the future. But only 30 per

cent of family businesses actually survive

the transition to the second generation,

and even less will successfully be passed

on to the third generation. keeping a fam-

ily business operational over many de-

cades is a challenge, but many prosperous

Brandon businesses have been able to do

just that.

Some qualities that make a multi-

generational enterprise so successful are

unique to family businesses – the high

level of trust and loyalty, steadfast com-

mitment and similar traditions and values.

But, some of the key principles to sustain-

ing a multi-generational enterprise can,

and should be, transferred to other busi-

nesses:

Have a Plan, BuT Be FlexIBle

When he started Crane Steel Structures

Ltd. in 1981, Paul Crane always hoped he

would pass on the company to his chil-

dren, but he realistically knew that they

might not feel the same way.

Today, Crane’s sons, Paul Jr. (PJ) and

Jarod are indeed working in managerial

positions for the family business, a com-

mercial contracting business specializing

in pre-engineered steel buildings, serving

the industrial, commercial, agricultural

and recreational markets in the area.

“There was no guarantee the fam-

ily would take over, but it’s evolved that

way and we’re extremely happy that it

has,” says Crane, who hopes his sons will

completely take over when he decides to

retire. “When you start an operation like

this, and see it grow and mature, it’s very

gratifying to see it stay in the family and

have the family keep it going rather than

have to sell it to an outside party.”

Hand me downSome of Brandon’s multi-generationalcompanies share the secrets of their success.

By Lea Gunner

204-725-3588 204-489-8022

www.cranesteel.com

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If Plan A was always successful, it

wouldn’t be called “Plan A,” it would just

be called “The Plan.” But often times, your

original idea has to be scrapped for Plan B,

or even Plan C. Make sure you’re realistic

and flexible.

leave work aT THe oFFIce

Even if family is keen to work in the fam-

ily business, there are still many challeng-

es when operating a multi-generational

business.

“Just because family comes into the

business doesn’t mean it’s going to suc-

ceed. you still have to have the right

personality and right expertise, and fam-

ily has to get along. We have to leave the

business in the business and keep the

family separate. you don’t want the busi-

ness operations interfering with family

issues as well. We’re very fortunate, every-

one is willing and able to do their own job

and everyone gets along, which is gratify-

ing,” says Crane.

It’s crucial for every individual to leave

work at the office and not take work prob-

lems home with you. Even if you have to

turn off your cell phone, find a healthy

work-life balance that makes sense for

you and your family.

SuPPorT THe communITY

Many family-owned operations help

sustain the community and have a posi-

tive social and economic impact on local

citizens. If a multi-generational business

fails, it’s not just the family who takes the

hit, but also the community.

A key lesson that Michael Leech has

learned while running his company is the

importance of giving back to the commu-

nity.

“Leech Printing is very much a part of

our community as a company and as a

family. for three generations we’ve been

active in the community, with non-profit

boards, committees and sports organiza-

tions, and highly involved in the Chamber

of Commerce,” says Leech, who has been

Chamber board president in the past. “Be-

ing a member of the Chamber is very im-

portant. It’s our voice in local government

and it’s our voice in provincial and federal

matters. Small business needs a voice and

the Chamber is ours.”

Leech Printing, a general commercial

printing company, was started in 1927 by

Michael’s grandfather, Cecil, and passed

down through the family. Michael is the

third generation to own the business,

which now has locations in yorkton and

Winnipeg. his brothers David and Jona-

than work as sales manager and vice

president of operations respectively. vol-

-

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unteering can support the same com-

munity that sustains the local business,

while also building teamwork skills

amongst family and co-workers, net-

working opportunities and social skills.

As a business owner and philanthropist,

Leech knows the value of giving back

and encourages all of his employees to

donate their time to a good cause.

Have a STraTeGY For

SucceSSIon PlannInG

With retirements on the rise, it’s im-

portant to have a strategy in place for

succession planning. Whether you’re

filling positions with family members or

employees, identifying and developing

the right individual early on can make

job changes easier.

Borden hadley created Smooth

freight, a Manitoba-based freight carrier,

25 years ago. Today, hadley is gradually

passing on the reins of the business to

his daughters Tobi and Bobbi

“Every year my daughters get more

involved. I’ve started to take a back seat

and they’re basically the engine behind

the company now. They’re taking it over

and making the company grow while

dad slows down a bit,” says hadley. “I’m

only an email away, but I want to slow

down and enjoy some of my time out-

side of work.”

After putting his blood, sweat and

tears into building a healthy and suc-

cessful business for 25 years, hadley

wants to see his hard work continued

by someone he can trust and knows will

continue running the company with the

same ideals and enthusiasm.

“My daughters will keep the company

growing at a slow and steady pace –

increase the size, increase the volumes

and keep doing what we’re doing,” con-

firms hadley.

Bottom line: Whether or not you’re

family owned and operated, the same

rules of business apply and there is

much to learn from those that have

been successfully operating for several

decades. •••

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Borden hadley is not a man who is

comfortable being the centre of attention.

But the 2012 recipient of the Brandon

Chamber of Commerce’s Business Person

of the year award certainly deserves the

limelight.

“It’s very humbling when you’re

nominated for an award like this and

somebody obviously knows we’re doing

something right,” says hadley. “It makes you

feel good and it makes your staff feel good.

It’s something we’re not really used to –

being in the spotlight.”

hadley is the owner and president of

Smooth freight, a Manitoba-based freight

carrier. he began Smooth freight 25

years ago as a supplement to his painting

company. When the trucking business

expanded quickly within the first couple of

years, hadley switched his focus to Smooth

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Business Person

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Borden Hadley, owner and president of Smooth Freight, receives Brandon Chamber of Commerce’s Business Person of the Year award.


freight and hasn’t looked back. Since

then, a second location was opened in

Winnipeg and the staff has grown from

two to 40.

The businessman is quick to give credit

to his employees for the company’s

success.

“It was strictly the staff that did it. We’ve

been very fortunate to have some great

people working for us,” says hadley. “We

have a couple of drivers who have been

with us since day one and those seem

to be your go-to people all the time and

they’re the ones you rely on the most. If

you need a rabbit pulled out of a hat,

they’re the ones who do the pulling.”

The local community played a huge

part in the growth of Smooth freight.

hadley is grateful for the support of local

businesses and long-time customers. he

also recognizes the efforts of the Brandon

Chamber of Commerce.

“The Chamber represents all the

business people in the community. The

Brandon Chamber of Commerce is the

one that goes to the different levels of

government over different issues that

businesses have. They can get more done

than a small business owner,” says hadley.

“Over the years they’ve addressed a lot

of issues that involve our company and

other companies too.”

But even with great employees and a

supportive community, Smooth freight

would not have been able to grow to

such heights without hadley’s business

skills and expertise. The entrepreneur

understands the importance of staying

current and not letting hard times get

you down. During periods of decline in

Manitoba’s economy, hadley knew that

the best way to keep the business going

was not to slow down or start cutting, but

rather to expand. he did this by getting

creative and diversifying into areas such

as a trailer rental business. This foresight

helped Smooth freight continue to grow

even during hard times.

Nowadays, hadley is enjoying a much-

deserved break while his daughters, Tobi

and Bobbi, take the reins.

“I’ve started to take a back seat and

they’re basically the engine behind the

company now. They’re taking it over and

making the company grow while dad

slows down a bit,” says hadley.

While hadley doesn’t think complete

retirement is in the future, he does

welcome taking some time off from the

stress of running a business.

“I want to slow down and enjoy some of

my time outside of work,” says hadley. “But

as long as my key works in the door in the

office, I’ll be there.” •••

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“It was strictly the staff that did it. We’ve been very fortunate to have some great people working for us,” says Hadley.


function, fashion, freedom. At B.O.B.

headquarters Inc., the sky’s the limit. And

for Brandonites, the sky is where it’s at.

Bob and kim Ritchot started their

company on little more than a dream. It

was this vision of entrepreneurship that

shifted the couple to great heights. Today,

with over 14 years of service in their back

pocket, B.O.B. headquarters was recently

congratulated with the Brandon Chamber

of Commerce’s Business Excellence Award.

Bob Ritchot humbly attributes his

company’s success to the B.O.B. motto:

“Work hard and smart – rather than only

one or the other.”

“We work hard to be a successful

company and a large part of that is to win

the respect and favourable recognition of

the community,” says Ritchot.

The specialty retail store caters to a

diverse clientele, with products ranging

from jewelry, cosmetics, and ladies

footwear, to candles, incense and smoking

products. The duo prides themselves on

offering great products for great value,

such as the Wax Wick & flame line of

premium soy wax candles (available in

many fragrances), the INOX line of Stainless

Steel Jewelry and Body Jewelry, and the

Iron fist clothing line. At 1-877-GET-hEMP,

there is only room to expand and evolve,

shares the business owner.

“B.O.B. headquarters has implemented

many proven strategies and plans to

introduce innovative ways to encourage

further growth,” says Ritchot. “Since we

first opened our doors in a city of less

than 50,000 people, it was important

to diversify and increase the number of

products in our catalogue, rather than

specialize.”

A Brandon boy at heart, Ritchot was

encouraged to join the Brandon Chamber

of Commerce as a proactive measure –

thus securing a first-class home base for

his business.

“I felt it was important to offer support

to [the Chamber of Commerce], not

because of how B.O.B. headquarters

would benefit specifically, but rather how

Brandon business would benefit – which

happens to include us. The award is a real

indication that we are taking steps in the

right direction.”

With the company’s roots firmly

planted, Ritchot found it the next logical

step to branch into ecommerce – targeting

Business Excellence

AwardkISSInG THe SkY

B.O.B. Headquarters Inc. makes Brandontheir home, but do business across the globe.


web-surfing, like-minded consumers on a

global scale.

“The decision to diversify in year

one proved to be a wise one, which has

allowed us to penetrate new markets.

We rapidly built up a base of retail and

wholesale customers which allowed us

to expand what we had to offer while

strengthening our buying power and

reputation as a respectable distributor,”

states the established business owner.

“The wholesale arm of the company

became well recognized throughout the

U.S. and after securing our first contract

as master distributor for cutting edge

technology out of Ireland, began to

aggressively and successfully negotiate

exclusivity contracts with innovative new

start-ups around the world.”

With locations in Brandon (18th

Street), Saskatoon, and Lethbridge, and

a highly prominent web presence, it is

Ritchot’s hope to continue targeting

new markets—through the association

of his company with well-established

companies in other industries. Although

the arms of B.O.B. headquarters stretch

globally, the heart still remains here in the

Wheat City.

for Ritchot, community plays a major

role in business—from the local customers,

to the online global consumers, to the

behind-the-scenes team that makes it all

happen.

“Our greatest success is the fortunate

ability to find—and keep—the right

people around to help rise from the valleys,

enjoy the peaks and focus on keeping the

ride as smooth as possible. I thoroughly

enjoy every environment I am a part of, the

people you spend each day with, including

those that can be difficult to please, (they

will teach you most), focus primarily on

how to positively evolve, work hard and

enjoy the well deserved results.” •••

Become a fan of B.O.B.

Headquarters Inc.on their official

Facebook page to receive the latest

product info.

Trican is in Brandon

Trican Well Service established a base in Brandon in January 2012, and we couldn’t be happier to be here.

Thank you, Brandon, for the warm welcome. We look forward to a long and successful relationship with the people and businesses of Manitoba.

www.trican.ca


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Bringing water to life – that’s the D&B way.

When Todd Gudz and Jeff fawcett decided to join forces, the

sprinkler industry caught their attention. And, the rest, as they say,

is history.

“Our company motto, “bringing water to life,” has stuck for over

20 years and represents the fact that our business provides water

[to anything living] through different piping networks, sprinklers,

sprays, and drip irrigation to help different landscapes grow with

proper watering,” says Gudz.

“The motto also represents the liveliness of the water, as it is

distributed through the different sprinklers and as it sprays and

rotates through the air,” adds fawcett, reaffirming the team’s

brand. “It is a fun and simple motto that represents the necessity of

water to all living landscapes, and of course everyone loves to run

through sprinklers on a hot summer day.”

Both Gudz and fawcett exude a passion that, as their customers

can attest, is admirable. having matured from a two-man operation

to team of office personnel, installers, and service technicians, D&B

proudly serves Manitoba and Saskatchewan with services ranging

from residential systems to commercial landscapes, sport fields,

and golf course upgrades.

Over the years, the D&B brand, which stands for Daryl Mooney

and Boyd O’halloran, two entrepreneurs who started the business

back in 1981, has progressed into fawcett and Gudz’ hands, who

have owned, operated and grown the business to its current

day operations. It is no surprise to D&B Sprinklers’ clientele that

the company is a recent winner of the Brandon Chamber of

Commerce’s Business Excellence Award. The company located at

1515 Percy Street has been a proud member since 2004, mirroring

the chamber’s own values of excellence.

“Our initial reason for joining was to participate in supporting

the Chamber and its voice for business in the community,” says

Gudz. “It goes without saying that the Brandon Chamber of

Commerce creates networking opportunities that are second to

none. Through other Chamber members, we have found business

and community mentors that we otherwise may not have. ”

As co-owner fawcett furthered, receiving the award was both

humbling and rewarding. “Small business and the trades are

often overlooked in business recognition. It is to the Brandon

Chamber of Commerce’s credit that they value all business in the

community. It is an honor to be recognized by our peers in our 31st

year in business and we look forward to serving our clients, past

and future, for years to come.”

When asked for their secrets to successful longevity, the team

offered the following to-do list: capitalize on the skill sets of the

individuals in the company, pay attention to what you can control

(expenses) and never budget on your best year.

“We have been fortunate to have surrounded ourselves with

staff that has a great work ethic, a dedication to learning, and

pride in their work,” shares Gudz. “We find we still seek much more

advice than we have to offer, however, it should be noted that we

don’t exist as a business without staff and clients and all efforts

should be made to treat them the best you can.” •••

JEFF [email protected]

TODD GUDZ , BSc. [email protected]

1515 Percy StreetBrandon, MB R7A 7G6

Phone: 728-0650Fax: 728-0652

www.dandbsprinkers.com“SERVING WESTMAN SINCE 1981”

BrInGInG waTer To lIFe

D&B Sprinklers win praise from their customers and awards from the Chamber.

Business Excellence

Award

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An entrepreneur must take a certain amount of risk. But in the food

industry, where 60 per cent of restaurants fail in their first three years,

opening a business can be a gamble. When Derek Woychyshyn, a

trained chef, wanted to roll the dice and open a restaurant in 2005,

he knew he would need to work hard to succeed. Seven years later,

the gamble has paid off. his restaurant, komfort kitchen, is flourish-

ing and Woychyshyn was awarded the 2012 Brandon Chamber of

Commerce’s Outstanding Entrepreneur of the year award.

“I wanted to start [the restaurant] with something more manage-

able. If I was the only one working, I wasn’t working 14 hour days ev-

ery day,” says the practical Woychyshyn. “I felt that being downtown,

OutstandingEntrepreneur

of the YearcookInG uP SucceSS

Derek Woychyshyn of Komfort Kitchen wins theChamber’s Outstanding Entrepreneur of the Year award.

Check out our online menu for all food & prices

835 Princess AvenueBrandon, MB R7A 0P5Phone: 204-727-6867

Now open for supper Thursday, Friday, and Saturday evening.

www.komfortkitchen.ca

Phot

os B

y Ti

m S

mith

.


there was a lot of business-oriented, 9 to 5

customers, so if I did breakfast and lunch

only, it would be easy to do by myself and

it would accommodate people working

downtown.”

With that in mind, komfort kitchen

opened as a full-service restaurant for

breakfast and lunch, as well as catering.

“The first year was quite trying – living

paycheque to paycheque, operating with

low cash flow and shopping every day to

fill the fridge with what I needed,” says

Woychyshyn, who even took on a full-time

job at night to help pay the bills. “I made

$1,600 in the first year. But after building

up the name, the second year was way

better.”

Since then, the business has seen con-

tinual growth. Woychyshyn has built a big-

ger and more efficient kitchen and now has

a full staff, including his wife, heather, who

runs the office-side of the operation.

“I think my major business growth has

been through the consistent quality of

food. We make real food from scratch,” says

Woychyshyn, who also credits his employ-

ees for providing a comfortable and enjoy-

able experience for customers. “The more

people that come to eat it here will tell oth-

er people they had good food, and word of

mouth will travel that way. That has been

my number one business growth factor.”

komfort kitchen is well known for its

breakfasts, which can be modified to per-

sonal preference at no extra charge. The

lunch menu offers your typical burger and

sandwiches fare, but there’s also a soup and

salad bar on weekdays, as well as creative

takes on classic favourites, such as the Can-

ty burger. This popular order, named after

komfort kitchen cook Ryan Canty, is a basic

bacon cheeseburger with a twist – onion

rings served inside the burger.

With business doing so well, komfort

kitchen is now open for dinner service on

Thursdays, fridays, and Saturdays. Woy-

chyshyn also recently opened a patio on

Princess Avenue and would like to see the

business expand even more by offering

ready-made lunches for picnics in the park

and opening an ice cream stand.

The former farm kid credits his upbring-

ing for his career choice. Growing up, he

saw where food came from and was in-

volved in everything from gardening to

harvesting to canning. Seeing the food

process from beginning to end helped

him to understand food and create meals

that people enjoy eating.

“food is my background and I always

believe aces in their places – if you’re good

at one thing, don’t try to do something

else,” says Woychyshyn, who opened kom-

fort kitchen when he was only 24 years

old.

This entrepreneur also helps other

young chefs find their footing in the in-

dustry.

“I hire graduates from the Assiniboine

Community College (ACC) Culinary Arts

program and I help set them up and go

through the apprenticeship program and

go through their red seal training,” says

the fellow ACC grad. “They can grow their

skills because we do so many different

things: prepping, knife skills, making pie

pastry, making cheesecake from scratch;

we’re doing all the leg work to the meals

that go out on the table.”

Woychyshyn praises the Chamber for its

support of local business owners through

the annual awards, as well as its perks to

members, such as group insurance rates

and debit machine packages.

“It’s nice that the Chamber has created

these awards to recognize members who

have the skills and are trying to be suc-

cessful,” says Woychyshyn.

Woychyshyn also credits the support of

the local community.

“We provide people with what we think

they want and the turnout has been really

good,” says Woychyshyn. “People in Bran-

don and the surrounding areas have been

very supportive. I think they like to see lo-

cal people owning businesses. As long as

we have something good to offer they will

be repeat customers.”

Woychyshyn took a gamble when

opening his restaurant, but he persevered

and the risk paid off. Any future endeav-

ours that this entrepreneur jumps into are

worth betting on. •••

For help building your bottom line, visit us today.Whether you’re an entrepreneur or a business owner, we’ll help you access programs and services including business consulting, entrepreneurial workshops and training, financing programs, self-help business publications and much, much more.

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Small Business.

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ETT_Brandon Business Review_CMBSC Brandon Ad.indd 1 17/09/10 10:31 AM


Words carry energy, and weight. And, when

the right words hit the right ears, incredible

momentum can occur.

It was 1979, when Rod Lindenberg’s

father told him he should start his own

business. Today, over 30 years later,

Lindenberg and his company, horizon

Builders Ltd., can celebrate an extensive

resume as they prepare for an invigorating

future.

“We’ve had lots of ups and downs,

and we’re still in business after 33 years,”

shares Lindenberg. “Success is measured in

different ways by different people. We’re not

the big heavy hitters or high rollers; we’re

kind of a regular prairie-town construction

company. We’ve followed a natural

progression and we have climbed, and are

climbing, the general contracting ladder.”

for the company president and CEO,

success is measured not always by dollars

in the bank account, but by a work-

life balance. It is this philosophy, which

includes physical fitness as part of daily

routine, that drives Lindenberg to the local

yMCA two or three times a week for stress-

free fun, shooting hoops with his brother,

Murray, owner of horizon Woodwork Ltd..

“I think that Brandon, as a community,

offers an incredible quality of life that you

simply do not find in bigger centers,” he

adds.

A longstanding y-member, Lindenberg

joins in the Wheat City’s excitement for the

new Dood Cristall family yMCA. Under the

guidance of Don and Ron kille, the Brandon

yMCA has had a very successful Capital

Campaign which has raised over $4.75

million from friends of the yMCA and the

community of Brandon. When combined

with the financial contributions of the

City of Brandon, Province of Manitoba’s

$4 million and federal Government’s $2.4

million, it has allowed the yMCA Board of

Directors to proceed with the construction

of the new complex.

As the yMCA general contractor,

Lindenberg takes great honour in being

part of such a pristine project. Set for

completion in the spring of 2013, the two-

storey multi-use recreation space on 18th

Street will both better accommodate the

city’s rising population and add to the

revitalization of downtown Brandon.

“Everyone’s health and well-being should

be important to people; sometimes, it even

needs to come before business” expresses

Lindenberg. “I have been a y-member for

25 years, so I’m looking forward to finishing

off this building and getting into a brand

new gymnasium. Everyone is really excited

about getting into a brand, new building.”

Built to meet Manitoba’s Green

Building Policy, and designed to qualify

for Silver standard in the Leadership in

Energy and Environmental Design (LEED)

accreditation, the new yMCA will include

a four-lane competitive swimming pool, a

leisure pool with waterslide, hot tubs, four

vIcTorY on THe HorIzonHorizon Builders Ltd. works on Brandon’s new YMCA while building their ownbusiness across Manitoba.


fully accessible and family friendly change

rooms, a fitness centre, multi-purpose

rooms, a studio, gymnasium, a children’s

play space, and a 48-space childcare.

According to the horizon Builders owner,

LEED standards began right from square

one, before anyone set foot on the jobsite.

And though there is, as Lindenberg puts it,

a lot to it, the benefits are invaluable and

far-reaching, adding that it was refreshing

to see a group like the yMCA promoting

environmentally friendly practices.

In the recent years, horizon Builders

has focused the major percentage of

their business on the commercial sector

with projects like the new yMCA and the

Brandon keg. horizons recently passed the

$19 million mark for sales in one year and

are projected to eclipse the $20 million

mark this year. The company completes

an average of 150 projects of varying sizes

annually.

About 22 years ago, Lindenberg put

down his tools and focused on estimating

and project management. It was about

eight years ago, recalls Lindenberg, when

partner kelvin Orr jumped on board (from

the field crew to the office) and vaulted the

company to the next level.

“I have a great partner here, in kelvin

Orr. he’s 20 years my junior and he’s been

the driving force to expanding to larger

commercial projects,” says Lindenberg.

“We have great office staff combined with

a great core of people in our field crews.

They all contribute to the bigger picture.

We’re moving forward. “

“All we’ve ever promoted is trying our

best to deliver good value,” he continues.

“There are three principles in every business

transaction: price, service and quality. We

strive to deliver a good combination of

the three: a fair price, good service, and

excellent quality. for our company, that

can be summed up in good value for our

clients.”

With presence in southwest Manitoba,

Dauphin and eastern Saskatchewan,

horizon is proud to serve Brandon and the

surrounding area along with the group of

people he’s met through being a Brandon

Chamber of Commerce member.

“The Brandon Chamber of Commerce

keeps you in touch with fellow Brandon

business owners. This is a small town,

everybody ‘knows’ everybody, but the

xhamber puts a face to the name. And it

is, as they promote, a great conduit for

businesses meeting other businesses.

I think it’s a very positive thing. They

are a voice for Brandon business,” says

Lindenberg.

The future is on the horizon, and for

Lindenberg and his crew it is bright.

“As part of our yearly work program, we

will continue to bid the larger projects as

they come along. At the same time though,

we will certainly search out and bid any

and all of the ‘more regular’ projects that

we are capable of doing,” he states. “This

is Brandon. We must always be able to

do the general mix of construction. We

are working hard at becoming the go-

to construction company for Brandon

businesses, for design, for construction,

and for project management. That is the

goal.” •••

1040 20th St., Brandon, MB R7B 1M8 Phone: 204-727-1736 | Fax: 204-727-8867

General Contractor to the YMCA Project

www.horizonbuilders.ca


Jason Thorpe is a Brandon boy, through and through. And

Brandon boys stay true to their roots. In similar fashion, the owner

of Thorpe Construction Ltd. has adopted a proactive role in the

Wheat City’s construction industry, as a longstanding Brandon

Chamber of Commerce member and past president and member

of Construction Association of Rural Manitoba(CARM).

“It’s important for me to be involved in the community,” shares

the Brandon business owner. “I grew up in Brandon and my work

covers Manitoba and eastern Saskatchewan, so it’s important to

give back to the community.”

As with most service industries, employees and clients are

the primary focus; the construction is no exception. As Thorpe

reminisces, five years ago he became attracted to networking

opportunities offered by the Brandon Chamber of Commerce, and

has been a member ever since.

“I feel associations like the Brandon Chamber of Commerce are

important to our industry, they have a voice,” says Thorpe. “Being in

business, you have to give back. you got to get involved. If nobody

does it, nothing happens.”

Thorpe realized early on in his career that his passion resided in

the construction industry’s concrete sector. Thus the then house

builder headed down an entrepreneurial path and began Thorpe

Construction Ltd.

Since 1996, the professionals at Thorpe Construction have

specialized in all things concrete: commercial and industrial floors,

foundations, concrete and asphalt sawing, grinding, hardening

and colouring, restoration, and stamping. To ensure a quality

work environment for their 20 to 30 employees, the company

sought COR (Certificate of Recognition Program) certification – an

occupational health and safety accreditation program.

Many notable Wheat City landmarks have received the Thorpe

touch, including the Brandon Police Station and the Brandon

University’s healthy Living Centre. As Thorpe shares, it is always

humbling to be involved in hometown construction.

“Anytime you do a high profile job, it’s nice,” the business owner

STronG and SaFeBrandon Chamber memberThorpe Construction Ltd. works on twohigh-profile projects – Brandon University’s Healthy Living Centre and the new police station.

By Jill Schettler


comments. “It’s something you’ll drive by in 30 years and look at. A

building is a piece of nostalgia.”

Brandon’s new police station on victoria Avenue is a modern,

aesthetically appealing structure that utilizes large amounts of

natural light to promote an inviting atmosphere to the public it

serves.

The process of finding a new home for the officers began in

2007. The original, 18,000 square-foot building was becoming

cramped for the blossoming force, and much of the building lacked

a functional flow.

The building utilized an existing structure, which presented a

few challenges, says Thorpe. The whole existing foundation below

grade had to be redone, but the building had to remain standing.

Thorpe Construction was tasked with shoring and bracing the

building while working on the foundation through the winter.

“It wasn’t a simple job, but it was a good learning experience. I

enjoy seeing where it’s at now, from where we started with it.”

Standard materials for holding rooms, such as reinforced concrete

block and a concrete ceiling poured by Thorpe Construction were

integrated into the design; the rest of the building followed a

different route.

The $13,000,000 project opened to the public for tours this

spring before the force moved in early this summer.

Another Thorpe Construction project, Brandon University’s

new healthy Living Centre will be available for both students and

Westman area residents’ fitness needs

The $18 million project, which is being constructed on the east

side of the existing gym, includes renovation of the original gym,

change rooms and office areas, construction of two new gyms,

a second-level jogging/walking track, fitness/weight room and

sports medicine area for physiotherapy. New, retractable seating for

1,100 Bobcat fans can be stretched over one of the two basketball

courts in the gym for major games.

“I think it’s good for Brandon and for the university. It’s a nice

building, well done and well designed – practical and functional,”

shares Thorpe. “It’s a good balance between aesthetics and

architecture and cost effectiveness. It’s not overly fancy but looks

good at the same time.”

Thorpe states that pouring the concrete for under the gym floor

is not the same as pouring the foundation, or other surfaces; the

team had to be very diligent on leveling. The construction company

also poured 45,000 square feet of floor space in the new building,

including some polished exposed floors in the main lobby and

hallways.

The healthy Living Centre is set to open to the public and

students sometime in fall barring any delays.

for Thorpe and his team, the future includes plans for expansion.

And along the way, Thorpe assures, he will balance this growth with

the certain brand reliability that his business has become known for.

“We’re always looking to grow, and putting more good people in

place is probably our number one; that’s the only way you can grow

properly in our business.” •••

Hamilton Iron Ltd.750 Douglas St.

Brandon, MB R7A 7B2P: 204.728.4092F: 204.725.0740

CWB Certified Division 47.1 & 47.2


The old adage that “the key to a good offence is a strong defence”

is true in today’s world of recruitment and retention. Now more

than ever in we are seeing the importance of effective retention

strategies in the recruitment of strong, capable individuals.

Retiring Baby Boomers are an issue that we will all face over the

next number of years and the significance of this issue becomes

very apparent when you realize that 44 million individuals repre-

senting Generation X (ages 25 to 34) can not be expected to fill the

void left by the 75 million baby boomers (ages 40 to 58) who will

soon be retiring from the workforce.

This fact creates a significant value in having a reputation for be-

ing an employer who engages and appreciates their employees.

high employee retention results in high productivity levels, satis-

fied staff, effective succession planning, strong financial health,

and a stronger group of candidates for future openings.

The replacement of staff is often one of the largest unplanned

workInG For YouTips and tools for employee retention.

By Tim Silversides, West-Can Human Resource Solutions

PERSNICKETYFurniture Refinishers

721 Assiniboine AvenueBrandon, Manitoba R7A 0G5

Phone (204) 728-3974Toll Free 1-800-705-7818

Email [email protected]

GARETH BOYS

1040—26th Street, Brandon, Manitoba R7B 2C1

Toll Free: 1-866-768-4847Phone: (204) 729-8844 Fax: (204) 727-4630

Specializing in Reverse OsmosisHome/Office/City/Rural Delivery

Water Cooler Sales/Rentals/SanitizingWater Treatment/Filtration Systems Sales & Service

Certified Installer of Geosmart Geothermal


budget expenses in any organization. We can all relate to the tan-

gible costs associated with having to replace valued employees,

namely the cost of recruiting and selecting new staff, the time and

money investment in training them, and the lost productivity while

they reach their full potential. Unfortunately, there are other less

tangible costs which can be equally as devastating. These include

the lost knowledge, decreases in customer satisfaction, and a de-

clining morale among the staff required to assume the extra work

load of the position vacated and to train replacement staff.

Strategies that can be used to improve the retention of existing

employees include:

creaTInG a STronG work envIronmenT

The most important aspect of employee retention is a safe,

open environment where employees understand the organiza-

tion’s progress, goals, values, mission, and vision. This connec-

tion with the workplace can be enhanced by creating a customer

focused, fun environment where workplace safety is paramount,

sub-standard performance is not tolerated, communication is

positive and integrity, honesty and fairness are all valued. This

type of environment should also include ongoing employee and

organizational performance feedback and an open sharing of the

organizations strategic initiatives.

Solutions Today for Tomorrow’s Human Resource Challenges

ConnectingCareers and

Communities


Communities


Communities

• Recruitment and Selection Supports• Contract/Temporary Employment Services• Organizational Assessments• Policy Manual Development• Performance Appraisal Systems• Job Descriptions• Outplacement Services• Training

1-940 Princess Ave, Brandon | (204) 727-0008 | www.wchrs.com

CanadaMoving

938 Douglas StreetBrandon, MB R7A 7B2T (204) 729-8647F (204) 727-0963TF (888) [email protected]

Mike BeckerManager

Member of

SUPPORTING THE BUSINESS COMMUNITY

IN BRANDONCommercial & HospitalityCleaning Services


encouraGInG emPloYee GrowTH

Quality employees enjoy the opportu-

nity to grow personally and professionally

within their jobs. Effective employee growth

can be accomplished through an organized,

structured approach to employee training

ensuring that training opportunities ben-

efit the organization and the employee. Ef-

fective training strategies should include

career planning, the development of a

learning culture, incentives for learning,

corporate mentoring, and encourage in-

volvement in professional and trade asso-

ciations.

encouraGInG STronG emPloYee

relaTIonS

Strong employee relations can be ac-

complished by having managers and

supervisors participate in relationship

training and by finding out why employ-

ees work for you and what you can do to

make their employment more rewarding.

Relationship building can be fostered by

encouraging the development of personal

goals, providing mentorship opportunities,

encouraging humour in the workplace, cel-

ebrating achievements, and special events

and by ensuring a firm, fair work environ-

ment.

enSurInG emPloYeeS SuPPorT

Early in my career I assumed responsi-

bility for a finance department which had

been labelled as dysfunctional by a mem-

ber of our executive team. Six months later

the same individual came to me and asked

what I had done to facilitate the depart-

ment’s complete transformation. The se-

cret was that my team had always had the

desire to excel and that by providing them

with the tools and moral and mental sup-

port necessary to do their jobs they were

able to reach their full potential. Employee

Room for everything but compromise.

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support can include the provision of pro-

ductive, challenging work in an obstacle

free environment with limited reporting re-

quirements and an absence of micro-man-

ager. By keeping promises, clearly defining

responsibilities, and encouraging people

to take initiative, staff will meet their full

potential and find greater satisfaction.

ProvIdInG FaIr comPenSaTIon

Often thought to be the driving factor

in retaining staff, compensation is very

seldom what keeps your employees en-

gaged. If you clearly communicate per-

formance expectations and reward ac-

cordingly utilizing a pay-for-performance

model, employees understand the cor-

relation between their efforts and their

financial well-being. By providing a fair,

competitive base package and comple-

menting it with innovative performance

increments employees feel secure in be-

ing able to affect their financial health.

In summary, by providing the neces-

sary tools, training and support in an

environment which fosters strong two-

way communication, encourages in-

novation, and acknowledges success,

you will engage your workforce and

foster the connection necessary for long

term retention. A strong reputation for

employee retention will make you an

employer of choice when recruiting new

talent. As stated earlier, the key to a good

offence is a strong defence.

Tim Silversides FCGA is a registered pro-

fessional recruiter who founded West-Can

Human Resource Solutions 16-years ago to

provide employers with the tools necessary

to effectively manage all aspects of their hu-

man resource requirements. •••

Camilla.Judy.


Brandon Neighbourhood Renewal Cor-

poration (BNRC), as a non-profit organi-

zation, strives through advocacy, capac-

ity building, provision of knowledge, and

sustainable funding from various sources

to challenge and empower all citizens

of Brandon. Through Neighbourhood’s

Alive and the Neighbourhood Renewal

fund, Manitoba housing, local commu-

nity groups, and organizations, the BNRC

delivers meaningful programs that build

community capacity, improve recreational

and leisure amenities, provide economic

opportunities, strengthen community po-

tential, and create safe, attractive, and in-

viting neighbourhoods. The BNRC is a key

partner in the delivery of community and

housing programs throughout the City of

Brandon. The BNRC accomplishes these

activities by offering a variety of different

programs and providing support to com-

munity groups.

communITY ProjecTS ProGram

The Community Projects Grant is a pro-

gram offered by the BNRC which provides

funding through Neighbourhood’s Alive

for activities and events organized by local

community groups. The BNRC, in partner-

ship with Neighbourhood’s Alive, adminis-

ters $50,000 on an annual basis to support

the Community Projects Grant program.

The BNRC Community Development

Coordinator is available to assist communi-

ty groups in the grant application process,

which are then approved by the Commu-

nity Projects Committee. This committee is

composed of BNRC board members and

downtown community leaders.

Over the past nine years, the BNRC has

contributed $450,000 towards community

projects throughout Brandon supporting

over 300 events and projects in the down-

town core with a total economic impact of

nearly $4,000,000.

FronT and PaInT

The front and Paint program is a BNRC

annual program which offers low-income

homeowners and rental properties lo-

cated in the BNRC district the opportunity

to acquire funding for exterior renovations

and refurbishments. These projects, once

completed, have great visual impact on a

neighbourhood.

In partnership with Manitoba housing,

the BNRC provides grants to home/rental

GreaT communITIeS don’T juST HaPPen, we BuIld THemA look at the Brandon Neighbourhood Renewal Corporation (BNRC).


property owners up to $1,500 to assist in

their renovation projects.

In the past nine years, the BNRC has con-

tributed nearly $375,000 supporting over

450 housing enhancement projects in the

downtown core and adjacent communi-

ties. These 450 projects had a total cost

of over $670,000 which benefits the lo-

cal business community (especially small

businesses). These grants contribute to

building better, safer communities and a

more inviting downtown.

GloBal markeT

In one of the most ambitious projects

that downtown Brandon has seen, a num-

ber of community groups and organiza-

tions have come together over the past

Before. After.

Annual General Meeting November 28, 2012 at 11:30 amStay tuned to the BNRC website for the announcement of location!BNRC

c o r p o r a t i o n

BRANDONNEIGHBOURHOOD

RENEWAL

“Great Communities Don’t Just Happen, We Build Them”

410-9th Street P: 204-729-2496 F: 204-729-0101 www.bnrc.ca


several years in an effort the create Bran-

don’s first ever Global Marketplace.

The Global Market place, located at 12th

Street and Rosser Avenue, has been years

in the making. Through a series of close

partnerships between the BNRC, Canadian

Mental health Association, Renaissance

Brandon and a number of other communi-

ty organizations, the Global Market vision

is now a reality. The current market hosts

over 20 vendors (food, crafts, etc...) who

are able to sell their goods on a weekly

basis.

All events are sponsored by the BNRC

through funding received from Neigh-

bourhood’s Alive. The Global Market con-

tributes to building a more vibrant down-

town for all Brandon residents and visitors.

Brandon mulTIculTural

Summer FeSTIval

In this annual event, held in downtown

Brandon, the Brandon Multicultural Sum-

mer festival, successfully brings Bran-

don’s 43 cultural and aboriginal com-

munities together. Brought to residents

by the Brandon Cultural Awareness Net-

work, this festival brings a large number

of cultural/community groups, vendors,

entertainers, and individuals to Princess

Park for a day full of cultural celebration

and entertainment.

Due to a partnership with the BNRC,

through funding from Neighbourhood’s

Alive, the Multicultural festival was able to

expand to a two-day event. The festivities

this year took place at Princess Park and

the Global Marketplace in conjunction

with the market’s grand opening.

The Multicultural Summer festival is

a highly successful event in downtown

Brandon. It’s estimated over 3,000 people

attend and partake in the festivities, and is

a remarkable event in downtown Brandon

where you can enjoy a weekend of cultural

entertainment.

BNRC is located at 410 - 9th Street

in Brandon. To find out more about the pro-

grams offered by BNRC, visit the website

www.bnrc.ca or call 204-729-2496 •••

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Starting a business and becoming a busi-

ness owner can be overwhelming and un-

derstanding some of the unique factors

of the construction industry will facilitate

the future success of your business. We

will discuss the following items that could

affect your business when operating in

the construction industry: the tendering

process; holdbacks and their related is-

sues; employees or independent contrac-

tors that may work for your business; and

bonuses from your small business corpo-

ration.

Many construction projects require

the submission of a tender to obtain the

work. Care should be taken when submit-

ting tenders to ensure an understanding

of the job and work requirements such

as the timelines of the job, costs for in-

completion, bonding requirements, and

holdback estimations. your tendering pro-

cess should include a document that will

detail the estimated costs and timelines

for the job. In particular, your tendering

document should detail all aspects of the

quote including labour, materials, freight,

supplies, travel and rentals, just to men-

tion a few items. This budgeting process

maybe as important as completing the

work since it could cost a business not

only its estimated profit but create an op-

erating loss on the project if the estimated

costs are not accounted for properly.

Many construction contracts may re-

quire the issuer of the contract to with-

hold a certain amount of the contract

price back until there is a satisfactory com-

pletion of the whole job. These amounts

withheld are generally called “holdbacks”

and can cause many concerns for your

business. first, the holdback may not be

collectible until a much later date, usu-

ally a time when the job is completed and

expenditures have been made for your

employees and materials associated with

the contract. These holdbacks may cause

cash flow issues for your business and you

should budget for these cash flow issues

by negotiating with a bank to have use of

an operating line of credit. It is therefore

important to ensure completion of the

work and proper sign-off is done quickly

so holdbacks can be collected as soon

as possible, and you should also plan for

operating and capital expenses through a

budget.

BuIld IT uPConsiderations for a small businessowner in the construction industry.

By Shawn de Delley, CA, MNP LLP

Residential and commeRcialpRoducts & seRvices

Alarm Systems • Home AutomationAccess Control • Security Cameras

2-Way Radios • IP Telephone Systems

• Trained personnel for all of your required jobs• We are locally owned!

• We have great switch over rates - 6 months of free service!• Friendly customer service

204-728-8878See the Professional at: 712 Victoria Avenue East

See Chris Sobchuk or Darren Hossack

www.allenleigh.ca

Your Alarm Your Way.


from an income tax perspective, hold-

backs may be deferred so that no income

tax amounts will be due until the job re-

ceives the proper completion certification

or until any liens under provincial statute

expire.

Many construction companies will ei-

ther hire employees or hire independent

contractors to help them complete their

construction contracts. Care should be

taken when determining whether these

people are employees of your business or

whether they are independent contrac-

tors as the Canada Revenue Agency (CRA)

regularly looks into these relationships. If

the CRA looks into the relationship with

your worker and determines the worker

is actually an employee of your business

then your business may be responsible

for Canada Pension Plan, Employment

Insurance, and the required income taxes

which may be subject to interest and pen-

alties.

When determining the relationship be-

tween your business and the worker some

of the factors to consider are:

• Whohasriskofprofitorloss?

• Whodeterminesthehours?

• Whoprovidesthetools?

• Is thework for specifiedperiodorun-

specifiedperiodoftime?

• Doesthepersonworkforotherorgani-

zations,orarethererestrictions?

• Is the relationship one of boss/worker

or“master/servant,”whoisincontrol?

This is not an exhaustive list of ques-

tions, but should provide you with enough

information to determine whether the

worker is an employee or independent

contractor.

finally, many business owners ask the

question, how much can be paid out of

mybusinessasabonusatyearend?The

Income Tax Act has certain provisions

that dictate that an amount paid to an

employee must be reasonable for the ser-

vices performed. however, CRA does have

an administrative position that may allow

the payment of a bonus that is not subject

to this reasonability test if the income is

from an “active business” and the bonus is

paid to an active shareholder of the busi-

ness who is resident in Canada. A business

should be very careful when relying on

this administration position as there are

situations when this administrative posi-

tion may not be allowed. Traditionally this

administration position was put in place

to allow the business owner-manager to

take advantage of the integration theory

within the Canadian taxation system.

Large bonuses should be reviewed with

your business advisor and consideration

should also be given to completing an In-

come Tax Ruling.

Operating a business is very challeng-

ing and can be very rewarding for the

business owner. Each business is unique

and the topics discussed above are meant

to provide an overview only and indepen-

dent advice should be obtained for your

own situation. Please do not hesitate to

contact Shawn de Delley, CA or any other

business advisor at MNP for more infor-

mation. •••

HigHest year-end ever.

Where do you go from here?Strategic planning makes the difference between one good year and a long-term trend of profit growth and success. It takes the right services, experience and thought leadership to capitalize on opportunity in the short and long-term.

Contact shawn de delley, Ca at 204.727.0661 or [email protected].


Behlen Industries LP was established in 1969 in Brandon, and is

Canada’s largest manufacturer of pre-engineered steel building

systems. Since its founding, Behlen has been part of the Brandon

community by contributing to the local economy through invest-

ment and construction initiatives. In fact, a significant number of

the buildings erected in Brandon over the past 40-years are Behlen

projects.

As the manufacturer of several pre-engineered systems, Behlen

prides itself in making buildings that are versatile in design, ex-

pandable, energy efficient, straightforward, and easy to construct

BuIldInG our FuTureThe homegrown success of Behlen Industries

Company SnapshotYear founded:1969Company HQ Location: 927 Douglas Street, Brandon, Manitoba R7A 7B3Phone/Fax: 1 888 315 1035 / 204 725 4932Website URL: www.behlen.caPrimary Industry: Prefabricated metal building and component manufacturingNumber of employees: 225Notable Projects:•Biomassheatrecoverypowerplant–

Nechako Green Energy Ltd., vanderhoof, British Columbia

•CalmAirHanger–Winnipeg,Manitoba•PeaktoPeak–Gondolabetweenthepeaks

of Whistler and Blackcomb mountains•WestmanRecyclingFacility–Brandon,

Manitoba

Dick Agencies Insurance Brokers

B – 435 Rosser AvenueBrandon, Manitoba R7A 6S2

Phone 204-727-6481Fax 204-727-1454www.dickagencies.ca

Greg Hutsal CAIB


while retaining architectural flexibility. It is the culmination of

these traits that makes Behlen such a success story.

Behlen was founded, and continues to operate, as a family-

owned business. Now part of the WGI Westman Group Inc., a col-

lective that includes other steel manufacturing properties actively

involved with the oil and gas, agricultural, commercial, and indus-

trial construction sectors, Behlen maintains the commitment to

quality that comes with being family owned and operated. Sold

through a strong, widespread network of dealers and backed by

qualified regional sales managers, engineers, and technical sup-

port representatives, Behlen is the premier choice for pre-engi-

neered steel building systems throughout the Westman region

and beyond.

Behlen’s values and operating principles reflect its overall com-

mitment to quality and service and as Brandon has grown, Behlen

has grown with it. Behlen Industries was the first North American

steel building manufacturer registered to ISO 9001, which vali-

dates the quality of their products and manufacturing process.

Behlen holds numerous other certifications and associations in-

cluding: CSA standard A660 for Steel Building Systems and mem-

bership in the Canadian Steel Sheet Building Institute, as well as

the Canadian Welding Bureau. Perhaps their most telling accolade,

Behlen has been named one of Canada’s Best Managed Private

Companies since 1997, achieving Platinum status in 2003.

PeoPle and ProducTS

As the manufacturer of several different building systems,

Behlen has the adaptable solution for any project. Their fLEX-SyS®

and propriety CORR-SPAN® systems have unparalleled advantages

over other building systems, providing cost effective results to the

industrial, institutional, commercial, and agricultural markets.

The Westman Recycling Material Recovery facility, completed in

the spring of 2003 by Behlen builder Crane Steel Structures, is one

of the largest local Behlen projects. The facility was built using a

combination of four and seven-inch corrugated wall panels for the

convex building - four-inches on the end walls, and seven-inches

on the sidewalls.

The Dubl-Panl® building walls are all four-inch corrugation, the

roof is Galvalume, as is the ceiling, and the walls are bone white

with green trim. The building also features a catwalk suspended

from the ceiling for viewing the operations.

Operated by International Paper Industries, the centre processes

all of Brandon’s recyclable waste, as per a long-term contract with

the City of Brandon. Located at the Eastview Landfill Site, Behlen is

proud to be a partner in this project for a cleaner, greener Brandon.

Behlen Industries is truly a local success story. from its humble

roots providing pre-engineered building systems to the local com-

munity to having projects going up nationally and internationally,

Behlen is the picture of innovation, the pinnacle of good business,

and a leading partner for Brandon moving forward. •••


After graduating from Brandon University in June, Scott hayward is spending

his summer working on Parliament hill. Before receiving his Bachelor in Business

Administration, he and classmate Britney Toovey handed in one final project in

their Small Business Management course. Their work is making a significant

difference for the actual business they chose to help.

“This was a godsend for me. I didn’t know that [this opportunity] existed

before, and I was pretty excited about it,” says The Green Spot’s Bernie Whetter,

who submitted two projects, the development of an employee handbook and

the outlining of financials for two new business ventures, and for the course,

both of which were chosen. “I had just started a new business up at Clear Lake.

It’s an addition to the [Brandon] one and this fall, I’m also going to incorporate a

landscape division into the company. So, I wanted some financials done to see if

it would be valuable for me to take on.”

hayward and Toovey worked on the financials project and provided Whetter

with three-year projections, a budget, cash flow, and profit/loss statements

for his new business undertakings. furthermore, the students set up the

required programs in such an easy way that Whetter just has to plug-in the

actual numbers to get a clear picture of his business. As part of the project,

weekly meetings between the students and Whetter were held to establish the

parameters of his business needs and to get all the information required for

the the desired documents. The best part, however, was this work was done for

marks, not remuneration.

“They were very bright individuals, extremely professional and it was really nice

to work with them. They put a lot of effort into it. I could tell [from] how they handled

themselves and their work that those kids are

going somewhere in the business world,”

says Whetter. “I got exactly what I asked for. I

would very much recommend this outreach

service. It was a really good experience and I

plan to use it again.”

Both hayward and Toovey have their

sights on becoming accountants and this

real-world project was not only just the right

assignment for them, but also a valuable

exercise. Through various Students In free

Enterprise (SIfE) business competitions and

working in Ottawa, hayward has met many

Homework THaT makeS a dIFFerenceBrandon University’s Small Business Management outreach service offers students a real-world application of their education, andin-turn helps local businesses.

By Joanne F. Villeneuve, Brandon University Communications

UNION SHOE STOREBETTER QUALITY MEN’S & WOMEN’S FOOTWEAR

618 Rosser Avenue, Brandon, Manitoba

Hours: 9 AM - 6 PM (Monday - Saturday)

Phone: (204) 727-2806

Email: [email protected]

www.unionshoes.ca


business students from across Canada and has concluded that this

course-driven business experience is also very rare.

“Most of the time, they’re in the classroom and doing theory-heavy

[work], which is fine, but there’s not a whole lot of practicality to it,”

says hayward of his counterparts. “So, to be able to take everything,

all the skills and theory, that you’ve learned in your business degree

and to apply it in projects was really actually quite helpful and forces

you to step out of your comfort zone.”

hayward acknowledges that this course specifically, and the

Business Administration program generally, have given him the

tools he needs to pursue his career. With the theories and formulas

he has learned, he feels prepared to tackle the next phase of his

professional life.

“first and foremost, I got a great education at BU. Everything that

I need to know, going into the chartered accounting designation, I

learned at Brandon University,” says hayward. “Secondly, the nice thing

about the business professors at BU is that pretty much any time of

day if you have a question, or you’re struggling on an assignment, they

have a very open-door policy. Talking to students in other schools,

they don’t have that. If the professors here see that you’re working

hard and maybe don’t succeed all the time, they’ll give you the tools

and do everything they can to make sure you succeed.”

For details about the free Brandon University Small

Business Management outreach service, send an email to

[email protected] •••

BrandonU.ca

•SmallBusinessManagement•CommunityOutreachService•Information,Strategic,

OperationsandHumanResourcesManagement

•Marketing,Economics,Accounting•RuralDevelopment•SIFE(StudentsinFreeEnterprise)

chapter•andmuch,muchmore

Your University.Your Education Connection.

Brandon University Business Students: National Winners, YOU Innovate Canada Tournament

47 and 56 Seat Passenger CoachesEquipped with AC | DVD | VCR | Clean Washrooms

Motor Coach charters in Canada and the USA for all occasionsProfessional drivers at reasonable rates

Phone (204) 571-0231 | www.brandonbuslines.com

CanadianLinen & Uniform Service

“PEOPLE YOU CAN COUNT ON”

Rob MartinService Center Manager

398 Park Ave., Brandon, ManitobaP 726-0283 F 726-0784

Harvest salvage Co. ltd.

New & Used Parts for CombiNes,

traCtors & swatHersParts are checked by heavy duty mechanics. all engines, transmissions and gear boxes

are checked and rebuilt if necessary.

5150 Richmond Ave. E, Brandon MB, R7A 7P9

1-866-729-9876Phone: 204-727-2761 • www.harvestsalvage.ca


The Discovery Program is a program

designed to introduce high school stu-

dents to a variety future career paths in

the manufacturing sector. Students will

gain first-hand experience of the manu-

facturing process, from research and de-

velopment through to product launch.

Student teams will use supplied parts to

design and build a radio controlled hov-

ercraft and prepare an accompanying

business plan.

“Using their creativity and innovation,

this experience makes their education

real. It is hard work and takes dedication”

Says Debbie Leiter, hR Champion, Cana-

dian Manufacturers & Exporters.

Their hovercrafts will be showcased

at semi-final competition as they go up

against other high school teams in a true

test of skill and speed for ultimate hov-

Be a ParT oF THe dIScoverY

CHAIN LINK

FENCE

204-725-4210 [email protected]

Brandon, MB

SpecialistsRoland/Weir

Realty & AppraisalComplete Property Appraisal Services

Ph.: (204) 727-7100Fax: (204) 727-1563

[email protected]

Unit 30A - 1015 26th Street, Brandon, Manitoba R7B 2B9

The Canadian Manufacturers & Exporters (CME) Discovery Program is expanding to Brandon, Manitoba.


ercraft supremacy. CME is pleased to an-

nounce the addition of a semi-final com-

petition, January 24, 2013 at Assiniboine

Community College in Brandon. Teams

will be tested on a multi-terrain course,

go head-to-head on the drag race track

and present their business plan to a pan-

el of industry and education judges.

Top teams from the Brandon and Win-

nipeg semi-final competitions will move

on to secure a spot in the final competi-

tion held during the Annual Manitoba

Manufacturing Week. finalists will be vy-

ing for over $30,000 in scholarships and

bursaries to support a smooth transition

from high school to post secondary edu-

cation and training.

The Discovery Program is a fun project,

but it also allows students to take pride

in something they have created while

learning about careers, connecting with

Manitoba companies, and building their

self-confidence.

“This was a wonderful journey for me.

This Discovery Program helped me dis-

cover things about engineering, manu-

facturing, and about myself,” states one

2012 Discovery Program Participant.

“This was the most fun I’ve had in

years. I love this competition,” adds an-

other.

It is with the continued support of

colleges, universities, and industry part-

ners that the Discovery Program is able

to continue to engage Manitoba’s youth

and support the development of an am-

bitious and skilled workforce.

CME is seeking subject matter experts,

business sponsors, volunteers and a pan-

el of industry and education judges from

Brandon and surrounding areas to sup-

port local youth through the Discovery

Program.

Connect with your future workforce

and support career development in your

industry.

Companies and individuals interested

in getting involved should contact CME at

(204) 949-1454 or [email protected]

or visit us at www.daretodiscover.ca. •••

A worthwhile first step for a business owner is to find a commercial insurance broker that knows your type of business or is willing to invest the time and effort to study it with you. This cost-effective way of handling risks can be identified and managed. A tool that will benefit your bottome line.

Home Office: 2830 Victoria Avenue& Shoppers Mall Brandon Toll Free: 1-866-277-4949

P (204) 729-4949 F (204) 728-1515

www.guildinsurance.ca

Risk management is an essential part of every business.


I am always glad when I am able to facilitate in my own community

as many times my work takes me out of the area that I call home.

This profile, therefore, is timely because it gives me an opportunity

to better introduce our company to my community.

Partners In Discovery has been a Chamber member for almost

10 years. Each year it provides us with another opportunity to

connect with other businesses that focus on helping develop our

community.

wHo IS ParTnerS In dIScoverY?

Partners is a training, coaching, and consulting company. It con-

sists of myself as lead trainer, and Lynda McPhail-Poole as adminis-

trative manager. Our focus is simple – a better workplace environ-

ment. Since most of us spend more time at work than any other

place, it is essential to productivity and to our health and well-

being that the work environment be as positive and respectful as

it canbe. Sound impossible?Well, for somepeople that indeed

makInG a GreaT dIScoverYHow Partners In Discovery can help your business.

By Genella Macintyre

Professional Land Surveyors

Winnipeg 661 Century St., Winnipeg, MB 204.272.2600 Brandon 100-158 11th St., Brandon, MB 204.727.0651 Virden 280 Ashburton St. E., Box 307, Virden, MB 204.748.6860

[email protected] altusgeomaticsmb.com

Legal Boundary Surveys

Construction Surveys

Oil and Gas Surveys

Land Development Planning

3D Laser Scanning

LiDAR

Certified Underground Facility Locating COR

Certified ENFORM Certification of Recognition Safety Program






Oil and Gas Surveys


3D Laser Scanning

LiDAR








Oil and Gas Surveys


3D Laser Scanning

LiDAR



STUART OLMSTEAD

P: (204) 834-3193 | [email protected] | www.chambers.ca

“ Whether your business is big or small, we cover them all !”

Exclusive Chambers of Commerce Group Insurance Plan Agent for Brandon and the Westman area


sounds like a tall order. Much can be done, however, to establish

a positive work environment and research has shown that com-

panies with happy employees are on average three times more

profitable.

How doeS ParTnerS In dIScoverY TraInInG con-

TrIBuTe To a PoSITIve work envIronmenT?

Our services focus on two areas: the individual and the team.

It is our belief that each person in the organization contributes

to its overall effectiveness. Our training therefore focuses on both

individual development such as the “Essentials of Leadership” and

“Developing Excellent Interpersonal Skills,” as well as organiza-

tional topics such as “Building Strong Teams” and “Motivation and

Morale”.

wHaT TYPe oF ServIceS do You oFFer?

We offer a number of training topics - all designed to improve

how people relate to each other. for example some of our most

requested topics focusing on individual development include the

following:

• PositiveWorkplaceCommunication

• Assertiveness

• StressManagement

• EmotionalIntelligence

• DealingwithDifficultColleagues

• DifficultConversations

• Personality profiles including Myers-Briggs Type Inventory

among others

Our organizational topics include:

• Leadershipandsupervisortraining

• Teambuilding

• Buildingtherespectfulworkplace

• Motivationandmorale

• Conflictresolution

• Workingwithdifficultcustomercontacts

A valuable service that organizations can offer their leaders is

executive coaching. Coaching is a personalized, one-to-one ser-

vice that assesses a manager’s current competencies and helps

the leader improve his or her performance. for example, many

managers are promoted without the interpersonal skills required

to manage effectively. And yet, interpersonal skills not technical

skills are needed to develop the rapport required for effective

We provide customizedworkshops and training,

personalized coaching for leaders, and workplace reviews

designed to build apositive and respectful workplace.

Discover the power of a positive

workplace!

[email protected]

www.PartnersInDiscovery.com


leadership. As the coach, I have met with

managers on-site, off-site and have job

shadowed to help the manager develop

their leadership skills. In addition to inter-

vening in a situation where a manager is

falling short of expectations, many new

managers are known to make common

errors as they progress in leading oth-

ers. Coaching managers before the steep

learning curve that faces them helps them

get started in the right direction.

wHaT IS Your exPerIence,

and wHo HaS BeneFITed

From Your ServIceS?

As lead trainer I draw upon many years of

experience. I have worked as an executive

director, counsellor, research analysis, pro-

gram evaluation consultant, and currently

provide training for the Province of Manito-

ba, the University of Winnipeg, and the Uni-

versity of Manitoba. I have worked with a va-

riety of organizations from Regional health

Authorities, family Resources Centres and

Day Cares to fortune 500 companies, such

as 3M, and companies with a global focus,

such as Boeing and Investor’s Group. In

addition I have been fortunate to provide

training for local organizations such ACC,

Brandon University, and the Department of

National Defense.

wHaT HaPPenS aFTer

THe TraInInG?

The transfer of training is as important

as the training itself. After the workshop or

seminar, Partners is there to support you

by being available as an ongoing resource.

We do this through contact with you and

answering any questions you may have

about how to apply the seminar principles.

wHaT makeS ParTnerS In dIScov-

erY THe rIGHT cHoIce?

first, we are from Brandon, and both

Lynda and I are originally from rural areas

within Westman. We understand the na-

ture of business in our community. We can

understand how organizations are differ-

ent in Brandon and in Westman from larg-

er centres such as Winnipeg or Toronto. We

also understand how they are similar, striv-

ing for, and deserving the best. Joining the

Brandon Chamber of Commerce is one av-

enue that has helped us connect with the

business community.

Our services are affordable, flexible and

custom designed. Even our fees are flex-

ible.

We are committed to quality service,

with new and innovative strategies, pro-

viding you with the information and sup-

port required for you to succeed. We are

committed to helping you add value to

your personal or professional life by offer-

ing services that are focused on practical

tips and bottom-line strategies.

Please see our website at www.Part-

nersInDiscovery.com for a complete listing

of our training topics, and additional infor-

mation. •••

Manitoba Hydro is committed to helping businesses of all types and sizesbecome more energy effi cient. We have a variety of incentive programsthat will reduce your energy costs and help protect the environment.

For more information, contact us at:(204) 360-3676 (Winnipeg) or [email protected]

hydro.mb.ca/psfb

Being Power Smart can improve your bottom line.

We’ll show you how.


Six Reasons to be a Chamber Member1 Lobbying & AdvocacyWith more than 600 member-companies, the Brandon Chamber of Commerce is the credible Voice of Business, speaking out on behalf of all members on a variety of topics, including working with the City of Brandon and Brandon School Division on business-related issues. The Chamber has also lobbied municipal, provincial and federal government representatives regarding issues that face our Chamber members.

2 Leads, Referrals & NetworkingThe Brandon Chamber is about making connections...whether it’s Chamber staff getting to know you and telling others about you or whether it’s you attending a variety of gatherings from small group events (Committee meetings and Business After 5’s) to larger functions (Luncheons, the Annual Dinner or Golf Tournament). Or whether it’s you connecting with other Chamber members through our business directory, with its nearly 70 pages of listings and contacts - a who’s who of the business community.

3 Awareness & Promotion of Your BusinessJoining the Brandon Chamber is about raising your profile in the business community. The Chamber offers you numerous opportunities to promote your business through sponsorship of a variety of events from luncheons and networking events to dinners and golf tournaments. The Brandon Chamber of Commerce also provides advertising opportunities for your company in both print and electronic media, getting your message out to more than 800 business owners and their employees.

4 Cost Reduction ProgramsThe Brandon Chamber can save you money and make it easier to do business through such member benefits as group insurance, merchant discounts and payroll.

5 Learning, Education & DevelopmentWhether it’s attending our luncheons and hearing from key political, business and community leaders or coming out to our special events throughout the year, the Brandon Chamber keeps you up-to-date on topics of current interest. The Brandon Chamber also provides you with an opportunity to volunteer and grow as an individual - whether it’s helping to develop policy, speaking at a Chamber meeting or welcoming guests at a Chamber event.

6 Community BettermentBrandon is a great place to live, work and play, and the Brandon Chamber is doing its part to make it even better. The Brandon Chamber is proactively going after companies looking to open, expand or relocate and convincing them that Brandon is the ideal location. We love our city and encourage current residents to stay and more people to come.

THe Power oF aFFIlIaTIon800 business people with one unified voice for business means protection for your business. Businesses faced with unfair government administration, taxation, or legislation can use the Chamber as a valuable resource. Well-established channels to government and the power of representing over 800 delegates give the Chamber a voice that speaks louder than each business can alone.

MAKING THE MOST OF ITADVERTISING Advertise to a targeted market through the Chamber Insider e-newsletter, Chamber @ a glance, membership roster, mail inserts and event sponsorship. As a new member, you also receive recognition at the first luncheon you attend and an opportunity for a free member profile in the Chamber @ a glance.

NETWORKINGYou are your greatest asset in teaching other people about what your business can do for them. By attending a luncheon, Business After 5, Friday morning coffee break and other special events you can spread the word about your business to other Chamber members in the Brandon community. This is also your opportunity to learn about other businesses and how they can be of service to you.

ADDING YOUR VOICEThere are many opportunities to assist on a Chamber committee to lend your hand towards various Chamber initiatives on behalf of the business community. To maximize your membership bene fit – get involved, meet people and be available for other members. Use the Chamber to broaden your personal network. Other business leaders who know the pressures of ownership can offer insight to the local marketplace or can be a sounding board for your newest idea.

DISCOUNTSVarious discounts are available to Chamber members, such as; AAA Security Systems; Ceridian (payroll); Christie’s Office Plus; Imperial Oil; Enterprise Rent-A-Car; MTS; F.H. Black & Company; The Chamber of Commerce Group Insurance Plan; and the Visa/Mastercard/Interac Merchant Plan.

BeneFITS oF cHamBer memBerSHIP

As a member of the Brandon Chamber of Commerce, you are automatically associated with the Manitoba and

Canadian Chambers of Commerce!

For further information please contact theBrandon Chamber of Commerce at

(204) 571-5340 or email [email protected]


The Brandon Energy Efficiency Program (BEEP) is administered

through the non-profit organization Brandon Neighbourhood

Renewal Corporation (BNRC). BEEP improves home and

apartment energy and water efficiency in Brandon and

surrounding communities. The BEEP experience provides

carpentry skills training to individuals with limited work

experience to prepare them for the labour force. BEEP also helps

to reduce environmental waste in the area.

Brandon Energy Efficiency Program has been active since June

2007. Since that time BEEP has:

• Completed587homes,and494apartmentwaterretrofits(as

of July 2012)

ParTnerSHIPS THaT workThe Brandon Energy Efficiency Program (BEEP) leads to training, careers, and even homes, in the community.

Air ConditioningHeating – ControlsSteam – HydronicsEnergy ManagementElectronics

Cal Morrow24 Hr. Service

Ph. (204) 725-8103Fax (204) 728-1068Shop (204) 727-1666Email [email protected]

Commercial and IndustrialHVAC Sales and Services

& Vein Treatment Clinic

Treatments:Botox Cosmetic® | Juvederm® | Voluma®

Sculptra® | MicrodermabrasionChemical Peels | Hair RemovalPhotofacials | Latisse (Lash Treatment)Sclerotherapy - all varicose and spider veins

Skin Care Lines:Vivier | Skin TX | Glo Minerals Makeup®

“TALK TO THE DOCTOR” to get the look you want

FREE CONSULTATIONSPhone | 204.727.1920

339 Princess Avenue | Brandon, MB | R7A 0N7


• Achieved an average of 40 per cent reduction in water

consumption

• Saved83millionlitresofwaterannuallybasedon1,038water

retrofits

• Saved $259,500 annually onwater costs ($250 annually per

home based on 1,038 water retrofits)

• Achievedanaverageof15percentreductioninenergyuse

• Saved$168,300annuallyonenergycosts($300annuallyper

home based on 561 homes)

• Reduced greenhouse gas emissions by approximately 1,683

annually (three tonnes per home based on 561 homes)

• ProvidesBrandonbusinesseswithover$350,000ofbuilding

material sales annually

BeeP’S ImPacT on PeoPle In THe communITY

“BEEP has changed my life,” states BEEP Tier II worker, Dustin

Sinclair. “I used to work in various minimum wage jobs, but BEEP

has given me a chance to advance in a job I enjoy.”

As of July 31, 2012, BEEP has 18 workers (12 trainees, five Tier

II’s, and one apprentice). All BEEP staff have been previously

unemployed, on EI, and/or EIA. The program also boasts:

• 76traineeshavebenefitedfromBEEPtraining

• 21 trainees have gained full-time employment in the labour

force

• Seventraineeshavepursuedfurthereducation

Completely renovated in 2010, Winnipeg’s Viscount Gort Hotel is a modern hotel boasting 135 spacious guest rooms. Our hotel is perfect for out of town guests, providing the following features:

• Complimentaryin-roomwirelessInternetaccess• Weekdaydailynewspaper• Complimentarycoffeeandtea• Pay-per-viewmovies• 100%smokefreeenvironment• Manyroomsthatfeatureprivatebalconies• ClosetoPoloParkandIKEA• Petfriendlyrooms• 32"FlatScreenTV’s

Our hotel also has a pool with waterslide, The Gort Dining Room offering full breakfast, lunch and dinner menus and Average Joe’s sports bar and gaming lounge.

Please contact us to reserve a room or find out more about our amenities.

1670 Portage Avenue Winnipeg, Manitoba, Canada R3J 0C9Tel (204) 775-0451 Toll-free 1-800-665-1122 Fax (204) 772-2161

General Information [email protected] Reservations [email protected]

www.ramada.ca


• Annual payroll supports 23 positions

and injects $400,000 into the Brandon

community

SoluTIonS To end PoverTY

PermanenTlY (STePP) HouSe

The first STEPP house at 439 Rosser

Avenue East is complete, with BEEP

employees being responsible for the

bulk of the STEPP house construction.

Employees are very excited with the

project as it provides them with an

opportunity to gain experience in all

areas of house construction, furthering

the skills they have acquired through

BEEP energy and water retrofits.

Many low to medium income people

face two primary barriers to home

OUR COMPANY SPECIALIZES IN:

Oilfield Training & H2S Alive

Safety & Health Training

Confined Space Rescue

Emergency Response

Consulting

For additional information on our courses, please call:

www.elitesafetyservices.ca

1-877-726-9101930 Victoria Avenue East


A Full Line of Sanitation Supplies and [email protected]

1323 Rosser Avenue Brandon, Manitoba R7A 0M3

office: 204.729.9210fax: 204.728.1243

1.888.729.9210

ownership; the first being housing costs

are too high, and the second being the

inability to raise the required down

payment. The innovative STEPP initiative

goal removes financial barriers for low-

income individuals who seek home

ownership as they will secure a mortgage

based only on a reduced construction

price. It strives to move away from 100 per

cent reliance on government funding for

such projects and create self-sustaining,

affordable housing options within the

City of Brandon. STEPP houses will be

sold to successful applicant families in

need of affordable housing, with the

proceeds from the sale of the homes used

to finance construction of future STEPP

homes. •••

We provide service to anyone who needs help or is unsure of how to prepare their home for spraying bed bugs. The Bug N Scrub program provides a variety of preparation services such as moving furniture, general cleaning, laundry service, and reducing and removing clutter. The Bug N Scrub team also returns to the home or apartment after treatment is complete to put things back in order.

Vulnerable persons that need service must be referred by qualified organizations or individuals that have first-hand knowledge of the needs of the applicant. Referrals are made by completing an assessment form at www.gov.mb.ca/bedbugs or by calling the toll-free Bed Bug Hotline at 1-855-3MB-BUGS or email [email protected] for more information. Services are offered free of charge for approved referrals.

Please don’t try to treat bed bugs on your own because this could make

the bed bugs scatter.

EVERYONE can Stop Their Spread• SEARCHeverythingyoubringintoyour

home(forexample:mattresses,boxspringsandfurniture).

• LOOKintheseamsandcracksoffurnitureforsignsofbedbugs.

• DO NOTbringinitemsyoufindinsomeoneelse’strash.

• CHECKforsignsofbedbugswhentravelling,especiallythemattressboxspringandheadboardinyourroom.

Report all bed bugs. We will provide assistance to anyone needing service.

2200HiltonAvenueBrandon,MBR7B4B2Tel:2047292490email:[email protected]

Bug N Scrub Program

ANYONE can be affected by BED BUGS


SmALL BUSINESS WEEK “KICK OFF” LUNCHEON

Monday, October 15Keystone Centre | 11:30am – 1:00pm

Sponsor: Manitoba Entrepreneurship, Training and Tradeo

CFB SHILO UPDATE LUNCHEON

Thursday, November 15Royal Oak Inn & Suites | 11:30am – 1:00pmSponsor: Assiniboine Community College

o

CHRISTmAS LUNCHEON

Thursday, December 6Victoria Inn-Imperial Ball Room | 11:30am – 1:00pm

Sponsor: Keywest Photo Image by Design Inc.o

LOCAL BUSINESS CLImATE

Thursday, January 17Royal Oak Inn & Suites | 11:30am – 1:00pm

Sponsor: Corral Communications

ofBrandon cHamBer oF commerce

calendar evenTS

Suite 300, 6 Roslyn Road, Winnipeg, Manitoba, Canada R3L 0G5

Toll Free:1.866.831.4744Toll Free Fax: 1.866.711.5282

www.delcommunications.com

We offer outstanding personal serviceand quality in the areas of:

CREATIVE DESIGN | ADVERTISING SALES

TRADE PUBLICATIONS

QUALIFIED SALES & EDITORIAL TEAM

��

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“WE'D LOVE TO BE PART OF YOUR HAPPILY EVER AFTER”

McCallum Jewellers

Brandon Shoppers Mall1540 - 18th Street

Brandon, MB R7A 5C5P: (204) 725-4367F: (204) 727-1457

E: [email protected]

2012-2013

www.brandonchamber.ca

please

recycle

FEBRUARY LUNCHEON (TBA)

o

CHAmPION OF AGRICULTURE

Thursday, March 7Royal Oak Inn & Suites | 11:30am – 1:00pm

Sponsor: TBAo

STATE OF THE PROVINCE LUNCHEON

Thursday, April 18Keystone Centre | 11:30am – 1:00pm

Sponsor: Westman Communications Groupo

STATE OF THE CITY LUNCHEON

Thursday, May 9Keystone Centre | 11:30am – 1:00pm

Sponsor: Brandon Firsto

PRESIDENTS LUNCHEON & CHANGEOVER CEREmONY

Thursday, June 6Victoria Inn-Grand Salon | 11:30am – 1:00pm

Sponsor: Crocus Credit Union


Index to AdvertisersAccel Towing & Transport Ltd. ....................................................15

Advance Auto Body & Glass ........................................................48

Allen Leigh Security & Communications ...............................36

Alternative Landscaping Ltd. .....................................................35

Altus Geomatics Manitoba ..........................................................44

Assiniboine Community College ..............................................35

Atom-Jet Group ...............................................................................48

Behlen Industries LP ......................................................................39

Blue Moon Water Inc......................................................................28

Brandon Bus Lines Ltd...................................................................41

Brandon Economic Development .......................................... IfC

Brandon Energy Efficiency Program ........................................51

Brandon first ...................................................................................... 9

Brandon Neighbourhood Renewal Corporation ................33

Brandon University .........................................................................41

Burns Maendel Consulting Engineers Ltd. ............................44

C & C Rentals Ltd. ............................................................................14

Canada Moving & Storage ...........................................................29

Canadian Linen & Uniform Service ..........................................41

Canadian Manufacturing & Exporters ....................................43

Cando Constracting Ltd. ..............................................................13

Canexus Chemicals ........................................................................52

Cellular Communications Plus Ltd. ........................................ IBC

C.M.S. Services Inc...........................................................................48

Crane Steel Structures General Contractors .........................12

D&B Sprinklers .................................................................................20

Dick Agencies Insurance Brokers ..............................................38

Elite Safety Services Inc. ...............................................................50

G.D. Newton & Associates Inc. ...................................................... 8

Giant Tiger #410 ..............................................................................15

Guild Insurance Brokers ................................................................43

hamilton Iron Ltd. ...........................................................................27

harvest Salvage Co. Ltd. ...............................................................41

horizon Builders Ltd. .....................................................................25

J&M Industries Ltd. .........................................................................42

Jani-king of Manitoba ...................................................................29

kelleher Cosmetic & vein Treatment Clinic ...........................48

komfort kitchen ..............................................................................22

Leech Printing Ltd.. .................................................................. Insert

Liberty Tax Service ..........................................................................35

Manitoba Entrepreneurship Training & Trade ......................23

Manitoba Public Insurance..........................................................16

Maple Leaf food Inc. ......................................................................41

Mazer Group ....................................................................................... 5

Manitoba hydro ..............................................................................46

McCallum Jewellers........................................................................53

McMunn & yates Building Supplied Ltd. ................................14

Mercedes-Benz Winnipeg ............................................................30

Minute Muffler & Brake .................................................................35

MNP LLP .............................................................................................37

Paddock Drilling Ltd. .....................................................................10

Partners in Discovery .....................................................................45

Persnickety furniture Refinishers .............................................28

Prairie Coach Charter Services Ltd. ..........................................35

Precision Toyota Ltd. ......................................................................38

Progressive Sanitation...................................................................51

Ramada viscount Gort ..................................................................49

Roland Weir Realty & Appraisal .................................................42

Spirit Staffing & Consulting Inc. .............................................OBC

TELECO/Rogers Communications ............................................17

The Group Insurance Guy ............................................................40

Trican Well Service Ltd. .................................................................19

U Weight Loss Clinic of Brandon ...............................................13

Union Shoe Store ............................................................................44

van houtte Coffee Services Inc. .................................................35

vanguard Credit Union .................................................................11

West-Can human Resource Solutions Inc. ............................29

Western financial Group ..............................................................21

Westoba Credit Union Ltd. ..........................................................31

Wheat City Roofing Ltd. ................................................................14

Workers Compensation Board ...................................................34

zenith Paving Ltd. ...........................................................................11

Suite 300, 6 Roslyn Road, Winnipeg, Manitoba, Canada R3L 0G5Toll Free:1.866.831.4744 | Toll Free Fax: 1.866.711.5282

www.delcommunications.com

We offer outstanding personal service and quality in the areas of:CREATIVE DESIGN | ADVERTISING SALES

TRADE PUBLICATIONS | QUALIFIED SALES & EDITORIAL TEAM

DEL Communications Inc. and you, THE KEY TO SUCCESS.


SPIRIT STAFFING & CONSULTING INC. is a leader in Human Resource solutions. We deliver top

performers for professional, technical and industrial positions

and specialize in:

• Recruitment Options • Training • Consulting

Spirit Staffing has experience and very strong connections to the

construction, mining and oil and gas industries, which represent

our area of expertise, as well as the trades, manufacturing and

business sectors. We believe in finding the right fit between our

clients and candidates.

FAST LABOUR SOLUTIONS LTD. (FLS) is the sister company of Spirit Staffing specializing in Industrial

Service and providing qualified trades and skilled labours. FLS

also provides comprehensive Certified Safety Training.

Many companies are experiencing an aging workforce.

How effectively are you using the people you currently

have to pass on information to the up and coming

generation of workers? By assisting your people to

extract their knowledge and present their expertise to

others, you will be one step ahead. We offer options

to transform them into the leaders you need now!

Take the next step now! To find out how to get to the next level, call:Toll Free: 1-877-571-0798Email: [email protected] Or visit www.spiritstaffing.com

Your Right Fit Experts!

Spirit Staffing & Consulting Brandon Inc.

brandon business review 2012

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