bpr final presentation
TRANSCRIPT
BPR FINAL PRESENTATION
HOSPITAL SAGA.....
AS-IS
• Doctors carelessness
• Doctors punctuality problems
• Hospital pharmacy and lab problems
• Emergency patients treatment
• Blood bank problems
• Doctors and other employees bad behavior and treatment
IMPROVEMENT
• Bench marking
• Short term changes
• Long term changes
TO-BE
• Installing CCTV system
• Installing RFID for hospital staff and doctors
• Hospital management information system
• Quality control department
Surveillance camera system
Benefits drawn from camera system
• The cameras installed are not only for security but give staff a feeling that their actions are being seen.
• This gives a move towards efficient and speedy work
Cost of computer connected camera system
• Rs 650,000
RFID for hospital staff and doctors
Benefits drawn from RFID
• Doctors punctuality
• Reduction in time between change in duties
• Better and good management of staff
• Currently, the three main areas benefiting from RFID technology in the health care industry are:
• Asset Management – being able to locate a mobile asset at all times results in better asset utilization which reduces procurement and leases and dramatically reduces the amount of time your valuable staff spends searching for equipment.
• Patient Care – being able to correctly identify a patient and know where that patient is at all times results in improved safety and bed placement.
• Inventory Management – being able to identify what you actually have in your current inventory and where that inventory is being consumed reduces out-of-stock situations and the amount of consumables not being billed to a patient.
Cost
• Rs 500,000
HMIS
• Quick registration of employees
• Patients medical history will be available i.e. diseases, medicines given, doctor who has given treatment
• Make doctors more careful in treatment
• Ease for the initial treatment of emergency patients
COST
• Rs 1 million
Quality control department
• Training of hospital staff• Hospital departments i.e. management,
human resource etc.• Pharmacy and laboratory• Food • Furniture• Blood bank • Over all improvement and maintenance
IMPLEMENTATION
• Setting up of quality control department
Quality Control
Management
Human resource
Finance R & D
Doctors Staff manager
Patients
Kitchen chefs
Nurses Ward boys
Helpers
Setting up of surveillance system
– PC based Dvr– cameras
Setting up of RFID system
• RFID consultancy will be taken form consultancy company e.g.
• CatalystCompass™
• Blue Bean
Frequency Band
• Intermediate10-15 MHz
• Short to medium read range, potentially inexpensive, medium reading speed
Typical Applications
• Access controls, Smart cards
• Phase 1: RFID Business CaseExecutive Briefing Recommended approach for RFID deploymentCost and Benefit AnalysisProof of Concept
• Phase 2: RFID Configuration Site Survey and RFID Configuration Process Flow and Integration Plan Revised Cost Estimates and Schedule
• Phase 3: RFID Pilot Install and tune all RFID equipment Install RFID software module Integration to WMS, SAP and other ERP User training and support training System commissioning Operation support and maintenance Detailed roll-out plan
• Phase 4: RFID Rollout Site survey and preparation Training and education Implementation and installation Operational support
BLUE BEAN
• BlueBean’s “Healthcare RFID Rapid Start Solution” will set up an area or department in your facility so that you and your staff can work with the RFID technology hands-on and understand how RFID could benefit your entire organization. Depending on your needs, some of the items included in this package are:
• Wireless site survey • Voice Over IP (VoIP) • Asset management• Access points • Installation
HMIS
• Distribution of registration forms in the hospital catchment area and getting people registered.
• Registration can be online and on telephone
NORMAL
Enter patient name
start
registered
Info is added to customer database
After check up the patient’s database
is updated
Cash received
Full information displayed
Make an invoice
Print a slip for the doctor
Register new patient
Unregistered
Patients database
Accounts database
end
EMERGENCY
Enter patient name
start
registered
Info is added to customer database
Doc checks the patient
Cash received
Full information displayed
Make an invoice
Print a slip for the doctor
Register new patient
Unregistered
Patients databas
e
Accounts database
end
Serious patients
Send to ICU or ward or private
room is allocated form data base
Discharged with in 5 Hrs
ID Task Name Start Finish Duration2009
Jul
1 90d9/26/20096/15/2009Quality control department
2 10d6/25/20096/15/2009Surveillance system
3 45d8/5/20096/15/2009RFID
4 90d9/26/20096/15/2009HMIS
5 730d10/13/20116/15/2009Long term improvement
Aug Sep Oct Nov Dec
2010
Jan Mar Apr May Jun Jul Aug Sep Oct Nov
2011
Dec Jan Mar Apr May Jun Jul Aug Sep Oct Nov
Barriers
• Resistant to change
• De-moralization of employees (agitated about the surveillance system)
• Core processes not aligning with the goals and objectives of the hospital
• Cost of the tags (0.5 cents per tag)
• Food facilities not up to the mark
Addressing the barriers
• Bring awareness, that there is a need for change• HMIS system that integrates all processes
together, pilot test before usage.• Smart label: One advantage of the thinner smart
labels over conventional smart tags is that they can be manufactured in bulk by special printers. (0.25-0.40 cents)
• Catering
Organizational changes needed to support BPR
• Supportive top level management
• Hiring of skilled technical staff
• Processes to be implemented throughout the organization