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Highlights of AIIMs

BPM Industry Study13 July 2007

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Survey sponsored by...

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Survey Respondents Represent a Wide Range ofCompany Sizes and Vertical Industries, With a Focuson the U.S. Market

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How many employees are there in your

organization?

50%

26%

24%

1-100

101-1,000

>1,000

Figure 1:How many employees

are in your organization?

State and local govt

Consultants

Banking and finance

Insurance

Utilities, oil and gas

Federal govt

Manufacturing

Figure 2:Major vertical industries

in survey (%)

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19%

23%

18%

23%

9%

8%

Line of Business

Executive

RM

DM

IT

Other

Figure 3:

What is your role in

the organization?

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Survey Respondents Represent Rich and VariedExperience Base

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31%

18%29%

16%

7%

None

Next 6 months

Departmental only

Integrating across depts

Enterprise strategy

Figure 4:

What is your orgs

experience with RM

and DM?

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BPM

ECM

Workflow

Bus Process analytics

Enterprise application integration

Business process re-engineering

Document process outsourcing

Figure 4: What is your understanding of

the following terms?

% that fully understand the term

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11%

11%

32%

25%

20%

None

Next 6 months

Departmental onlyIntegrating across depts

Enterprise strategy

Figure 5:

What is your orgs

experience with BPM?

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A Solution Without a Clear Owner

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68%

32%

YES

NO

Figure 6: Do you have

a specific group in your

org responsible for

BPM?

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Success is Not Guaranteed

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6%

16%

25%

16%

36%

Little to no successInitially difficult; now some success

Dept success; no enterprise success yet

Leveraged early success into repeatable improvements

Very successful at enterprise level

Figure 8: What is the

success of your

organizations BPM

initiative?

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Which Comes First? Process or Content?

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7%

38%

26%

30%

BPM a subset of ECM

ECM a subset of BPM

Two separate initiatives; some intersection

Not related

Figure 9: In terms of

technology, what

relationship do you see

between ECM and

BPM? (From 2007 State

of ECM Industry Survey)

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Back Office and Customer Service Head the Listof Targeted Business Applications for BPMInitiatives

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Cust serviceBack office operationsOrder entry and billing

Compliance managementCompliance documentation

Manuf and fulfillmentSupply chain or logistics

IT servicesSales and marketing

HRGeneral admin

Risk managementR&D

Customer communicationsVendor communications

Figure 11: In which business

applications have you

ALREADY implemented a BPM

solution?

Cust serviceBack office operationsOrder entry and billing

Compliance managementCompliance documentation

Manuf and fulfillmentSupply chain or logistics

IT servicesSales and marketing

HRGeneral admin

Risk managementR&D

Customer communicationsVendor communications

Figure 10: In which business

applications MIGHT your

organization implement a

BPM solution?

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Lessons Learned: Plan and Get Educated

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Budget overrun

Excessive scope creep

Internal politics

Underest process and org issues

Low user acceptance; poor design

Uneven usage; poor enforcement

Failed to prioritize high-value content

Failed to address taxon and metadata

Poorly defined business case

Underest content migration issues

Failed to define benefits beyond unit

Lack of training internal staff

Lack of training external suppliers

Figure 12: What is THE MOST IMPORTANT obstacle

or problem to overcome in your organization with

regards to BPM?

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4%

33%

32%

19%

11%

Figure 13: What is the level of need

in your organization for vendorindependent training on BPM?

None

Some

Moderate

Significant

Urgent

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BPM Requires Justification, But No Single BestApproach Exists

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39%

36%

12%

4%8%

Dont know

Not important at allSomewhat unimportant

Somewhat important

Very important

Figure 14: How important is it in

your organization to justify BPM

investments?

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Total cost of ownership

Net present value

ROI

Internal rate of return

Payback period

Figure 15: Which approach to justification is used in your

organization with regards to BPM investments? (Can

check more than 1; only those reporting at least one)

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BPM Has a Wide Reach

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23%

25%26%

21%

4%

Dont understand the question

Not likelySomewhat likely

Likely

Very likely

Figure 17: How LikelyWould Your Organization

be to Use a BPM Solution

that Manages Both

Outbound and Inbound

Segments of a BusinessProcess?

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BPM Not a Turnkey Implementation Held Closeto Home

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Cust service

Back office operations

Order entry and billing

Compliance management

Compliance documentation

Manuf and fulfillment

Supply chain or logistics

IT services

Sales and marketing

HR

General adminRisk management

R&D

Customer communications

Vendor communications

Figure 18: Which Processes are Candidates for a BPM

Solution that Would Include Both Outbound and InboundCapabilities?

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5%5%

5%

38%

47%

Integrate BPM with Other Systems

Customized Packaged Solution

Hosted/SaaS

Outsourced/Not SaaSOther

Figure 19: Which Best

Describes Your Organization's

Approach to Implementation of

BPM Solutions?

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10%

12%

25%

47%

6%

Dont know; dont understand

Not likelySomewhat likely

Likely

Very likely

Figure 20: How Likely

Would Your Organization

Ever Consider a

"Software as a Service"

to Meet its BPM Needs?

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Survey sponsored by...

For more information, see our blog:

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